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All Journal Jurnal Teknik Industri : Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri Jurnal Pengabdian Masyarakat AbdiMas Technomedia Journal Aptisi Transactions on Management ADI Journal on Recent Innovation (AJRI) ADI Bisnis Digital Interdisiplin (ABDI Jurnal) ADI Pengabdian kepada Masyarakat Jurnal (ADIMAS Jurnal) International Journal of Cyber and IT Service Management (IJCITSM) Startupreneur Business Digital (SABDA Journal) Jurnal MENTARI: Manajemen, Pendidikan dan Teknologi Informasi Ranah Research : Journal of Multidisciplinary Research and Development International Transactions on Education Technology (ITEE) Blockchain Frontier Technology (BFRONT) Journal of Computer Science and Technology Application
Bangun, Cicilia Sriliasta
Esa Unggul University
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The Role of Application Programming Interface in Transforming Restaurant Delivery Operations Bangun, Cicilia Sriliasta; Solahudin, Solahudin; Sutarman, Asep; Dlamini, Sipho
Startupreneur Business Digital (SABDA Journal) Vol. 5 No. 1 (2026): Startupreneur Business Digital (SABDA)
Publisher : Pandawan Sejahtera Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/sabda.v5i1.1066

Abstract

The rapid growth of online food delivery services has transformed the restaurant industry, requiring efficient and scalable solutions to meet increasing customer demands. However, traditional restaurant management systems often struggle with integration challenges, operational inefficiencies, and customer dissatisfaction due to delays and miscommunication. This study aims to analyze the role of Application Programming Interfaces (API) in optimizing restaurant delivery operations by enhancing order management, inventory tracking, and real-time customer interactions. Using a mixed-method approach, we conducted case studies on multiple restaurant platforms and surveyed industry professionals to assess the effectiveness of API integration. The findings reveal that API-driven systems significantly improve delivery accuracy, reduce processing time, and enhance customer experience by automating order workflows and enabling seamless third-party service connections. The results indicate that restaurants leveraging API can achieve a higher level of efficiency and scalability, minimizing operational bottlenecks while maintaining service quality. This research concludes that API play a crucial role in transforming restaurant delivery operations, providing a competitive advantage in the evolving digital marketplace. Future studies should explore the impact of emerging technologies such as AIpowered API and blockchain integration for further optimization.
Co-Authors Abshor Marantika Al-Kamari, Omar Arif Alexander Williams Andri Iriyanto Anjani, Sheila Aulia Arief Suwandi Aropria Saulina Panjaitan Bennet, Daniel Daeli, Ora Pertiwi Djatmiko, Budi Dlamini, Sipho Dolan, Ellen Edwards, John Fauzi, Fikri Felisia Christiani Handra, Tessa Husin Husin Husin Husin, Husin Lyraa , Naomi Mahadewi, Erlina Puspitaloka Martono, Dedi Meria, Lista Mulyati Mulyati Nanda Septiani Pranata, Sudadi Riskhandini, Dinda Putri  Riya Widayanti Roesfiansjah Rasjidin Rusilowati, Umi Safiani A. Faaroek Santoso, Nesti Anggraini Septiani, Nanda Shino, Yamato Singh Bist , Ankur SOLAHUDIN SOLAHUDIN, SOLAHUDIN Sugiyato, Agus Suhara, Toni Suryari Purnama Sutarman, Asep Syauqy, Muhamaad Rifat Toni Suhara Williams, Alexander