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Analisis Keterlambatan Pasien dengan Beban Kerja Petugas dalam Proses Penjadwalan Ulang di Poli Rawat Jalan Rumah Sakit Kebon Jati Muhamad Faris Bastami; Sali Setiatin
Dinasti Health and Pharmacy Science Vol. 3 No. 1 (2025): Dinasti Health and Pharmacy Science (July - September 2025)
Publisher : Dinasti Research & Yayasan Dharma Indonesia Tercinta (DINASTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dhps.v3i1.2704

Abstract

Rumah sakit berperan penting dalam memberikan pelayanan kesehatan yang efektif dan efisien. Salah satu indikator mutu pelayanan adalah ketepatan waktu pasien dalam memperoleh layanan, termasuk pada proses penjadwalan ulang (reschedule). Ketidaktepatan waktu kedatangan pasien dapat memengaruhi kelancaran pelayanan dan menambah beban kerja petugas administrasi. Penelitian ini bertujuan untuk menganalisis keterlambatan pasien dan beban kerja petugas dalam proses penjadwalan ulang di Poli Rawat Jalan Rumah Sakit Kebon Jati. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan teknik wawancara, observasi, dan dokumentasi. Data dianalisis secara deskriptif untuk menggambarkan hubungan antara keterlambatan pasien dan beban kerja petugas, serta didukung dengan format Analisis Beban Kerja (WISN) sebagai data pendukung observasi. Hasil penelitian menunjukkan bahwa beban kerja petugas cukup tinggi karena melaksanakan berbagai tugas administratif, seperti pendaftaran pasien, penjadwalan ulang, dan input data ke sistem. Keterlambatan pasien umumnya disebabkan oleh faktor pribadi dan situasional. Beban kerja yang tinggi dan keterlambatan pasien berpengaruh terhadap efektivitas pelayanan. Diperlukan pengaturan beban kerja yang seimbang dan peningkatan kedisiplinan pasien agar pelayanan menjadi lebih optimal.
Analysis of the use of the Mobile JKN Application on the Waiting Time of Outpatient Services in the Eye Polyclinic at Al-Ihsan Regional Hospital, West Java Province Putik Cinta; Sali Setiatin; Matoeari Soelistijaningroem; Gema Giatsyal Akbar Sya
Dinasti Health and Pharmacy Science Vol. 3 No. 2 (2025): Dinasti Health and Pharmacy Science (October - December 2025)
Publisher : Dinasti Research & Yayasan Dharma Indonesia Tercinta (DINASTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dhps.v3i2.2804

Abstract

The purpose of this study was to determine the effect of the Mobile JKN application on the waiting time for outpatient services. Waiting time is the time required by patients from the moment they register at the registration desk until they receive services from health workers, such as entering the examination room or being served by a specialist doctor. The Mobile JKN application is an application for the national health insurance system, which is a form of digital transformation of the business model created by BPJS Kesehatan. This study used a quantitative method with a descriptive approach. The study was conducted at the RSUD Al-Ihsan Jawa Barat in the eye clinic. The sampling technique used the Slovin formula with a sample size of 416. The results of the study show that the minimum waiting time for outpatient respondents at the eye clinic on March 21, 2025, was 5 minutes, and the maximum waiting time for respondents was 262 minutes. The average waiting time for respondents was 70.70 minutes. The minimum waiting time for outpatients at the eye clinic on April 21, 2025, was 4 minutes, and the maximum waiting time for respondents was 179 minutes. The average waiting time for respondents was 63.82 minutes. The minimum waiting time for outpatients at the eye clinic on May 21, 2025 was 1 minute, and the maximum waiting time for respondents was 230 minutes. The average waiting time for respondents was 38.10 minutes. This is in line with the statement that the use of Mobile JKN can help the public to easily complete administrative matters using smartphones anywhere and anytime, but there are still many users who do not use the Mobile JKN application because many people do not understand how to use the Mobile JKN application and not all people have smartphones to access the Mobile JKN application. BPJS Kesehatan is expected to provide education to JKN participants regarding the benefits and added value that can be obtained through the use of the Mobile JKN application.
Co-Authors Abdul Wahab Abdussalaam, Falaah Achmad Alwan Alfarisi Adhita Arif Setyawan Adilla Salsabila Ahmad Fatoni Dwi Julian Ahmad Fatoni Dwi Julian Ai Susi Susanti Aldi Miftahul Rizal Alfarisi, Achmad Alwan Alfarizi, Fikri Ainta Ali Amirudhin Amalia, Melda Amirudhin, Ali Andini Kusdiantini Andira Putra, Sabila Andzara Aulia Aneu Rahma Tunisa Anggi Bela Larita Anisa Nuraulia Annisa Khoifah M Anusuci, Elia Arif Setyawan, Adhita Aris Susanto Aris Susanto Aris Susanto Aris Susanto Aris Susanto Susanto Asep Ma'mun Sanusi Aufa Luthfiyati Aqilah Aulia Nurfadillah Aulia Zeta Andhani Aulia, Andzara Ayu Septiyana Dewi Azizah, Vanny Hendriyan Bhakti Ramadhan Mileniawan Bhakti Ramadhan Mileniawan Bram Burmanajaya Candra Mecca Sufyana Chaedir Pratama Christinawati, Santy Cici Lara Widiya Desy Widyaningrum Dewi, Ayu Septiyana Dewi, Sofia Dian Mardiana Diansyah Dinda Nurul Lita Saptarini Dindin Solehudin Dita Alfiani Widi Saputri Edi Suharto Eka Rusmana, Wempi Elvira, Shinta Erlan Apriyanto Ervien Agus Jakaria Fadhilah, Saeful Fadila Amanda Faris Bastami, Muhamad Fauzi, Muhamad Rizal Fauzia, Rizky Miftah Fuji Sri Hartini Gema Giatsyal Akbar Sya Ghazi Septiandi Gunawan, Sandi Pebrian Hadi Priatmoko Hadiyanti, Rahma Suci Hafizan, Muhammad Ihsan Hakim, Nindia Shalsabillah Hanadia Maheswari Hanadia Maheswari Hendro Hendro Hera Siti Rohmah Herfiyanti, Leni Heri Rukmana Heri Rukmana Herlina Nur Yuniawati Hesti Puspita Sari Ihsan Marga Wiyaksa Indar Farwanti Wahyuni Isna Bidari Israwati Israwati Ivanna Rahmadita Johni S. Pasaribu Kusnadi, Fery Kusuma, Salma Aurellia Latifah, Fania Nazla Nur Latipah, Tania Lita Saptarini, Dinda Nurul Mahendra, Sandy Majdi, Faiq Muhammad Majiid, Nurul Salsasabilla Makaminan, Desviani Marwiyah, Hani Marya Asriadisa Nurobul Tabar Matoeari Soelistijaningroem Mayang Sari Ma’rifatulloh, Rizqi Melda Amalia Moh Arya Putra Ramadhan Muhamad Faris Bastami Muhamad Rizal Fauzi Muhammad Fauzi Rachmatullah Muhammad Ihsan Hafizan Muhammad Zahran Ramdhani Mutiara Cinta Sari Nadia Rizki Pratami Nadia Rizki Pratami Nadila Nur Umitri Nadya Muthiara Putri Naila Salsabila Jamilah Napitupulu, Sagita Noviana Narjati Soejoto, Nina Nina Agustina Ningrum, Intan Septiana Nissa Nurfadilah Norberta Ohoiwutun Novita Krisnawati Nugraha, R. Iqbal Taufik Nur, Ropina Hardian Nuraulia, Anisa Nurfadillah, Aulia Nurul Salsasabilla Majiid Ohoiwutun, Norberta Okky Nur Zahara Pinasti Intan Syafitri Pradesna, Syakira Ratu Prakarsa Al Qadr Saleh, Muhammad Pratama, Sergil Bhakti Purnama, Sandi Rian Putik Cinta Putri Aprilia Kartika Putri, Ismiati Malika Putri, Rizka Auliana Rachmawati, Ghaida Fauziyyah Rahma Aulia Rahma Suci Hadiyanti Rani Muharomah Ratna H, Yunyun Rd. Sekar Putri Defiyanti Rd. Sekar Putri Defiyanti Rena Novia Dewi Rena Resa Yusnia revi rosalinda Rini Suwartika Kusumadiarti Risa Juli Saputra Rita Zulbetti Rizka Auliana Putri Rizky Miftah Fauzia Ropina Hardian Nur rosalinda, revi Rosita Apriyanti Rosita Apriyanti Sabila Andira Putra Saeful Fadhilah Salma Salsabila Qurrotaaini Salwa Rizkiani Syah Sandi Pebrian Gunawan Sandra Laksamana Sandy Mahendra Santy Christinawati Santy Christinawati Sari, Hesti Puspita Sari, Mutiara Cinta Septiani Tri Utami Setiawan, Akbar Pratama Shinta Elvira Sinta Rizki Agustin Siti Insani Siti Lailatul Lutfiah Siti Solihah Soelistijaningroem, Matoeari Solihah, Siti Sri Nurcahyati SRI RAHAYU Surahman Surya Cahyadi Susanto, Aris Susanto Syakira Ratu Pradesna Syifa Qolbiyah Tania Latipah Tania Nurjanah Tasya Farida H Tausiah, Ai Lia Tiara Kusumawardani Trimasuti, Wahyu Tuti Herawati Utami, Septiani Tri Vanny Hendriyan Azizah Vina Anggilia Puspita Vira Farihah Aliansyah Wahyu Trimastuti Wahyu Trimasuti WIDDI SUKMA RAMADHANI Widia Nurrul Irsani Widya Nadiroh Winda Putri Indah Lestari Wirahadi, Umar Yayah Fauziyah Yayang Ayu Nuraeni Yola Nikmatillahi Yola Vandani Imran Yuda Syahidin Yuwanita Kartikaningrum Yuyun Yunengsih Zahran Ramdhani, Muhammad Zulpa Lutfiyyah