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All Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) TELKOMNIKA (Telecommunication Computing Electronics and Control) Transformasi: Jurnal Pengabdian Masyarakat CESS (Journal of Computer Engineering, System and Science) Jurnal Ilmiah Rekayasa dan Manajemen Sistem Informasi AWLADY Jurnal Pendidikan Anak Faktor Exacta Indonesian Journal of Artificial Intelligence and Data Mining PROCESSOR Jurnal Ilmiah Sistem Informasi, Teknologi Informasi dan Sistem Komputer JURNAL INSTEK (Informatika Sains dan Teknologi) Jurnal Informatika Universitas Pamulang Premiere Educandum: Jurnal Pendidikan Dasar dan Pembelajaran Riau Journal of Empowerment Jurnal Nasional Komputasi dan Teknologi Informasi GERVASI: Jurnal Pengabdian kepada Masyarakat JSR : Jaringan Sistem Informasi Robotik Diseminasi : Jurnal Pengabdian kepada Masyarakat Journal of Electrical Power Control and Automation (JEPCA) Information System Journal (INFOS) Djtechno: Jurnal Teknologi Informasi Jurnal Sains Teknologi dan Sistem Informasi Decode: Jurnal Pendidikan Teknologi Informasi KERNEL: Jurnal Riset Inovasi Bidang Informatika dan Pendidikan Informatika MATHunesa: Jurnal Ilmiah Matematika Jurnal Teknologi Sistem Informasi Jurnal Nasional Teknik Elektro dan Teknologi Informasi Jurnal Teknik Informatika Jakiyah : Jurnal Ilmiah Umum dan Kesehatan Aisyiyah Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer Malcom: Indonesian Journal of Machine Learning and Computer Science Jurnal Pemberdayaan: Publikasi Hasil Pengabdian kepada Masyarakat (JPM ITTC ) Technology and Informatics Insight Journal J-Icon : Jurnal Komputer dan Informatika SATIN - Sains dan Teknologi Informasi Jurnal Pengabdian Masyarakat Pinang Masak Jurnal Sistem Informasi dan Ilmu Komputer Jurnal Informatika: Jurnal Pengembangan IT IT-Edu: Jurnal Information Technology and Education EdLib Journal (Education and Library Journal) Sinergi : Jurnal Ilmiah Multidisiplin Smatika Jurnal : STIKI Informatika Jurnal Jurnal Sistem Informasi dan Ilmu Komputer Jurnal Publikasi Teknik Informatika JUSS (Jurnal Sains dan Sistem Informasi)
Khaira, Ulfa
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Journal : technology and informatics insight journal

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Analisis Kepuasan Pengguna Aplikasi Canva Menggunakan Metode EUCS (End User Computing Satisfaction) Di Kota Jambi Anggun Rahmadha Cevi; Davina Naja Sabila; Bagas Alif Armando Nasution; Alfi Alifio Liputo; Ulfa Khaira; Rahmad Ashar; Niko Akbar
Technology and Informatics Insight Journal Vol. 5 No. 2 (2026): TIIJ
Publisher : LP3M Universitas Putra Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32639/hxymfd71

Abstract

Canva is a widely used graphic design platform that supports academic activities, work and creativity. The high level of Canva usage needs to be balanced by an assessment of user satisfaction to determine the extent to which the application meets users’ needs. This study aims to analyse the level of user satisfaction with the Canva application in Jambi City using the End User Computing Satisfaction (EUCS) method. The study employs a quantitative approach with purposive sampling and involves 150 Canva users in Jambi City. Data were collected via an online questionnaire and analysed using SmartPLS 4. The results indicate that the model explains 71.3% of user satisfaction. The variables ‘Content’, ‘Ease of Use’ and ‘Timeliness’ have a positive and significant influence on user satisfaction, whilst ‘Accuracy’ and ‘Format’ do not have a significant influence. ‘Content’ is the most dominant factor influencing user satisfaction with the Canva application in Jambi City.
Co-Authors Abidin, Zainil Agnela Amisha Dewi Akhiyar Waladi Alfi Alifio Liputo Aliyah, Rihhadatul Amanda Iza Sofiani Anggun Rahmadha Cevi Anisa Bella Panjaitan Anna Febriane Angelica Arsa, Daniel Aryani, Reni Bagas Alif Armando Nasution Benedika Ferdian Hutabarat Benedika Ferdian Hutabarat Bimo Ariansah Bisma Aulia Bisma Aulia Cahya Syalom Cepi Ramdan Cepi Ramdan Christina Mutiara Ishak Davina Naja Sabila DEDY SETIAWAN Desi Hartati Desi Musfiroh Devi Listiani Safitri Dewi Lestari Dinda Fatimah Sarah Dinda Fatimah Sarah Eastyanda Putra Kesuma Edi Saputra Edi Saputra Eko Prasetyo Eko Prasetyo Utomo, Pradita Elfira Elfira Elsha Aureal Shopia Faisal Masri Maulana Fitri Dwi Lestari Gema Fitria Anwar Ghaitsa Althafah Wandira Ghaitsa Althafah Wandira Gulo, Pikir Claudia Septiani Guntoro, Guntoro Haezrah Oktavini Hana Oktavia Ramadhani Hasanatul Iftitah Hasby Kuswanto Hidayat Hidayat Imelda Raudati Imelda Raudati Indra Weni Indryani Indryani Insyra Inayah Putri Jefri Marzal Krisman Pratama Simanjuntak Lailan Syaufina Lesianda Junitia Lilian Putri Salsabila M. Faris Daffarindra M. Rizky Ardiansyah Putra Manaar, Manaar Mardhotillah, Bunga Mauladi Mauladi, Mauladi Maulidina, Tiya Muazzomi, Nyimas Muhammad Alfares Muhammad Razi A Muhammad Razi A Muhammad Rumii Firnanditya Muksin Alfalah Mustakim Mustakim Mutia Fadhila Putri Mutia Fadhila Putri Mutia Fadhila Putri Nabila Febrisa Anggraini Nasution, Afdal Aditya Nasution, Mukhtada Billah Naufal Fikri, Muqsith Nazwa Eka Hervy Niko Akbar Notasonda Soni Putra Noverina, Yolla Nugroho Ardy Pramono Nyimas Azzahra Nur Saiyidah Nafisah Odista Dwi Putra Pariyadi Pebrianto, Dony Yusra Pikir Claudia Septiani Gulo Putri Hazmawati Qodri, Muhammad Amin Ragil Johanda Rahmad Ashar Reza Wahyu Hardian Rio Gilang, Divo Riyan Ardani Rizki Daffa Muttaqin Rizki Surya Amanda Rizqa Raaiqa Bintana Robertus Herodian Sitanggang Robi Purnomo Rosyadi, Akhmad Fikri Samratul Fuady Sandi, Danish Wiedi Marchello Saparudin, Ahmad Selvi Ayu Ramadhani Sitanggang, Imas S. SUBEKTI, REGI MUKLIS Sulistiyo, Urip Sumarlin, Doli Syalsabylla Syalsabylla Syamsyida Rozi Tasia Maidi Saputri Tasia Maidi Saputri Taufik Hidayat Tesa Ananda Putri Tri Suratno Uswatul Hasni Utomo, Pradita Eko Prasetyo Valerina Noa Verent Wahyudi, Irvan Willy Bima Alfajri Wisard Widsli Kalengkongan Yolla Noverina Yosi Riduas Hais Yosi Riduas Hais Yosika Dian Saputri Yuanita Clark Lestari Simbolon Yurinanda, Sherli Zainil Abidin