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All Journal Jurnal Manajemen Pelayanan Publik JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora JISIP: Jurnal Ilmu Sosial dan Pendidikan Jurnal Pemerintahan dan Politik SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL Yumary: Jurnal Pengabdian kepada Masyarakat JURNAL STUDIA ADMINISTRASI JURNAL ILMIAH GLOBAL EDUCATION JSIP: Jurnal Studi Ilmu Pemerintahan Formosa Journal of Social Sciences (FJSS) Jurnal Pendidikan dan Ilmu Sosial Takuana: Jurnal Pendidikan, Sains, dan Humaniora Journal of Government Science Studies Journal Publicuho Journal of Social Knowledge Education (JSKE) Jambura Journal of Administration and Public Service PUBLICUS: JURNAL ADMINISTRASI PUBLIK Journal of International Multidisciplinary Research International Journal of Global Sustainable Research Holistik Analisis Nexus Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik Journal of Scientific Interdisciplinary Khazanah Sosial Jurnal Administrasi Negara
Sahetapy, Petronela
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Religion Arts Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Transportation Other

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Pengaruh Kompetensi Dan Motivasi Kerja Terhadap Kinerja Pegawai Pada Sekretariat Kabupaten Buru Yendra, Iriyani; Sahetapy, Petronela; Bahasoan, Aminah
Jurnal Ilmiah Global Education Vol. 7 No. 1 (2026): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v7i1.5421

Abstract

This study aims to analyze the effect of competence and work motivation on employee performance at the Secretariat of Buru Regency. Employee performance is a crucial factor in supporting the effectiveness of local government administration, requiring proper human resource management. This research employs a quantitative approach using a survey method. Data were collected through questionnaires distributed to employees of the Buru Regency Secretariat as research respondents. Data analysis was conducted using multiple linear regression to examine the partial and simultaneous effects of competence and work motivation on employee performance. The findings indicate that competence has a strong influence on employee performance, as adequate knowledge, skills, and work attitudes enable employees to perform their duties more effectively. In addition, work motivation contributes to improved performance by encouraging commitment and work enthusiasm. Overall, competence and work motivation complement each other in enhancing employee performance. Therefore, strengthening employee competence and increasing work motivation should be prioritized in human resource management at the Secretariat of Buru Regency to improve organizational performance.
The Influence of Leadership on Employee Performance At the Education and Culture Office, West Seram Regency Akrim Hehanusa; Petronela Sahetapy; Josep A Ufie
Journal of Government Science Studies Vol 5 No 1 (2026): April 2026: On-Process
Publisher : Prodi Ilmu Pemerintahan, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66254/jgssvol5issue1page95-109

Abstract

This study aims to analyze the influence of leadership style on employee performance at the Department of Education and Culture of West Seram Regency, and to describe and analyze the significance of the relationship between leadership style and employee performance at the same institution. The research design is a logical plan for testing the hypotheses. This study is descriptive in nature and employs a survey method. The population consists of 47 individuals, and the sample was taken using a census technique. The data were analyzed using frequency tables, frequency distribution, summarization and interpretation, descriptive analysis, and the Product-Moment correlation formula. The results show that the leadership style implemented by the head of the Department of Education and Culture of West Seram Regency falls into the “good” category, with a 87.27 percent level. Employee performance at the same institution is categorized as high, with an 84.89% level. In addition, the study found a relationship between leadership style and employee performance at the Department of Education and Culture of West Seram Regency, as the calculated r-value (0.918) exceeds the table r-value (0.288). Therefore, it is concluded that leadership style influences employee performance at the Department of Education and Culture of West Seram Regency, with a very high level of influence.
The Influence of Coordination on Employe Work Effectiveness in the General and Personnel Subdivision of the Fisheries Office of West Seram Regency Raynaldo Corputty; Petronela Sahetapy; Hengky Virgo Richardo Pattimukay
Journal of Government Science Studies Vol 5 No 1 (2026): April 2026: On-Process
Publisher : Prodi Ilmu Pemerintahan, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66254/jgssvol5issue1page110-125

Abstract

This study aims to analyze the effect of coordination on employee work effectiveness in the General and Staffing Subdivision of the Fisheries Office of West Seram Regency. The organizational issues identified in this study relate to the suboptimal achievement of work targets, which are suspected to be influenced by inadequate coordination among personnel and units. This research employs a quantitative approach, using a survey method and distributing questionnaires to employees as respondents. The validity and reliability tests show that all items in the coordination variable (X) and employee work effectiveness variable (Y) are valid and reliable (αX = 0.904; αY = 0.887). The classical assumption tests—including normality, multicollinearity, autocorrelation, and heteroscedasticity—indicate that the data meet all regression model requirements. The simple linear regression analysis yields the equation Y = 15.432 + 0.684X, indicating that coordination positively influences employee work effectiveness. The F-test reveals that the model is significant (F = 49.873; Sig. = 0.000), while the t-test shows that the coordination variable significantly affects employee effectiveness (t = 7.062; Sig. = 0.000). Thus, the research hypothesis is accepted. These findings reinforce modern management theories and the perspectives of scholars such as Fayol, Terry, and Robbins, who emphasize coordination as a critical element in achieving organizational effectiveness. The results also align with Fitria's (2021) findings, which state that coordination and communication are key determinants of employee effectiveness in public service organizations. Overall, this study concludes that improved coordination—through communication, briefings, meetings, and harmonious work relationships—significantly enhances the work effectiveness of employees in the General and Staffing Subdivision of the Fisheries Office of West Seram Regency.
IMPLEMENTATION OF THE MERIT SYSTEM IN HUMAN RESOURCE MANAGEMENT IN SOUTH BURU REGENCY Richard Solissa; Petronela Sahetapy; Stanislaus Kostka Ohoiwutun
SOSIOEDUKASI Vol 15 No 1 (2026): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v15i1.6985

Abstract

This study examines the implementation of the merit system in the promotion and transfer of civil servants within the Regional Secretariat of South Buru Regency, Indonesia. Despite formal regulations mandating merit-based human resource management, personnel decisions in local governments often remain vulnerable to political influence. Employing a descriptive qualitative approach, this study applies the policy implementation framework of Van Meter and Van Horn to analyze policy standards, resources, inter-organizational communication, and implementer disposition. Data were collected through in-depth interviews, observation, and document analysis involving key administrative actors. The findings reveal that although merit system standards are clearly regulated and widely acknowledged, their implementation remains largely symbolic. Limited human resource capacity, fragmented personnel data systems, weak coordination, and inconsistent commitment among implementing actors undermine substantive compliance. Political considerations continue to shape promotion and transfer decisions, negatively affecting professionalism, employee morale, and organizational effectiveness. This study contributes to public administration literature by demonstrating how political dynamics and institutional constraints hinder merit system implementation at the local level and highlights the need for stronger operational guidelines, capacity building, transparency, and accountability mechanisms.
EFEKTIVITAS PENERAPAN SISTEM KEHADIRAN BERBASIS FINGERPRINT DALAM MENINGKATKAN DISIPLIN APARATUR SIPIL NEGARA PADA DINAS KOMUNIKASI DAN INFORMATIKA PROVINSI MALUKU Billy Jeremy Christiaan; Petronela Sahetapy; Jeanly Waisapy
ADMIN: Jurnal Administrasi Negara Vol. 1 No. 3 (2023): Jurnal Administrasi Negara
Publisher : CV. Adiba Aisha Amira

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study uses a quantitative research method which aims to see how the Effectiveness of Implementing a Fingerprint-Based Attendance System in Improving State Civil Apparatus (ASN) Discipline in the Communication and Informatics Office of Maluku Province. The subjects in this study were 30 (N = 30) civil servants at the Communication and Informatics Office of Maluku Province. The analysis technique used is simple linear regression analysis. The results of this study indicate that (1) the effectiveness of the fingerprint- based attendance system (X) has a positive and less significant effect on the discipline of State Civil Apparatus (ASN) employees. This means that if the effectiveness of the fingerprint-based attendance system is higher, the discipline of the State Civil Apparatus (ASN) employees will increase.
Public Service Interactions and Patient Satisfaction: The Influence of Healthcare Worker Performance at Masohi Regional General Hospital, Central Maluku Regency Melisa Karim Mahu; Petronela Sahetapy; Jeanly Waisapy
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 3 (2026): May
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i3.2722

Abstract

Purpose of the Study: This study examines the influence of healthcare worker performance on patient satisfaction at Masohi Regional General Hospital, Central Maluku Regency, by positioning hospital care as a public service interaction shaped by social relations, patient perceptions, communication, and trust. Methodology: This study used a quantitative explanatory design. Data were collected from 50 patients through accidental sampling using a structured questionnaire measured with a five-point Likert scale. Validity and reliability testing, simple linear regression, t-test, and coefficient of determination analysis were conducted using statistical software. Main Findings: The findings show that healthcare worker performance has a positive and statistically significant influence on patient satisfaction. This result indicates that patient satisfaction is not only a managerial indicator, but also a social expression of trust, perceived fairness, respect, responsiveness, and the quality of interaction between citizens and public service providers. In a regional public hospital, timely service, empathy, clear communication, and professional behavior shape patients' experiences of access, dignity, and confidence in public institutions. Novelty/Originality of This Study: This study contributes to social science and public administration literature by interpreting patient satisfaction as a social outcome of public service relations rather than merely a medical service indicator. It provides contextual evidence from a regional public hospital in eastern Indonesia, where resource limitations, post-pandemic pressures, and unequal access shape patient experiences and expectations.
The Influence of Leadership Style on Public Service at the Teluk Ambon District Office, Ambon City Julent Audri Matakena; Petronela Sahetapy; Julia Theresia Patty
Journal of Scientific Interdisciplinary Vol. 3 No. 3 (2026)
Publisher : PT. Banjarese Pacific Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62504/jsi1524

Abstract

This study examines the influence of leadership style on public service at the Teluk Ambon District Office, Ambon City. The research was motivated by practical service problems at the district level, including uneven implementation of frontliner service procedures, varying employee discipline, and weak coordination among organizational units. A quantitative survey design was applied to test the causal relationship between leadership style and public service quality. Data were collected from 50 respondents consisting of 24 district employees and 26 community service users through structured questionnaires supported by observation, interviews, and documentation. Leadership style was measured through decision-making ability, motivational ability, subordinate control, and emotional control, whereas public service quality was measured using the SERVQUAL dimensions of tangibles, reliability, responsiveness, assurance, and empathy. The data were processed using IBM SPSS with validity, reliability, normality, simple linear regression, t-test, and coefficient of determination procedures. The findings show that all questionnaire items were valid and reliable. The regression model produced a positive coefficient, a standardized beta of 0.906, and an R Square value of 0.820, indicating that leadership style explained 82.0% of the variation in public service quality. The novelty of this study lies in its focus on district-level public service governance in an archipelagic urban context, where leadership is not only administrative but also coordinative and adaptive. The study implies that stronger leadership supervision, staff arrangement, and service discipline are necessary to improve the consistency of public service delivery.
Analisis Kualitas Pelayanan Publik pada Dinas Dukcapil Kabupaten Halmahera Tengah Susrianti Susrianti; Petronela Sahetapy; Julia Theresia Patty
Presidensial: Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik Vol. 3 No. 2 (2026): Juni: Presidensial : Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/presidensial.v3i2.1726

Abstract

Public service quality in population administration is a strategic indicator of local bureaucratic performance because it directly affects citizens' administrative rights and trust in government. This study aims to analyze the quality of public services at the Population and Civil Registration Office of Central Halmahera Regency. The research employed a descriptive qualitative approach with data collected through observation, interviews, and documentation involving the head of office, service staff, and community service users. The analysis used the SERVQUAL framework, covering tangibles, reliability, responsiveness, assurance, and empathy. The findings indicate that public service quality is generally adequate. Service facilities and infrastructure are available, procedures are implemented, officers respond to community needs, and the public feels relatively safe and confident in the legality of issued documents. However, several weaknesses remain, including limited waiting-room capacity, unstable internet connectivity, and inconsistent service performance during periods of high demand. The study implies that improving population administration services requires strengthening service infrastructure, stabilizing digital systems, enhancing staff professionalism, and expanding outreach services for remote communities. These findings contribute to public administration studies by emphasizing the importance of combining service standards, technological readiness, and human-centered service culture in peripheral local government contexts.
Co-Authors Akrim Hehanusa Alan Julian Putra Komala Alyona Aminah Bahasoan Angel D.A. Pattinama Bahasoan, Aminah Balgis Al-Amudi Billy Jeremy Christiaan Corputty, Zince Jifanny Dortje L Y Lopulalan Gustia, Gustia Heluth, Mafud Hengky V.R. Pattimukay Hengky Virgo Richardo Pattimukay Intan Juniyanti Makuituin Iriane. S. Ponto Jeanly Waisapy Jeanly Waisapy Josep A Ufie Julent Audri Matakena Julia Theresia Patty Julia Theresia Patty Julia Theresia Patty Jusuf Madubun Jusuf Madubun Liklikwatil, Debyella Cesya Lopulalan, Dortje L J Lopulalan, Dortje L. J. Mansye Bakarbessy Manupassa, Royanto Melisa Karim Mahu Myla Libran, Resya Nilda Wahid Normawati Normawati, Normawati Nurmila Nurmila Ohoiwutun, Stanislaus Kostka Oktovian Samangun Pattimukay, Hengky Pattimukay, Hengky Virgo Richardo Patty, Julia Th. Patty, Julia Theresia Rahanra, Ivonni Rahanra, Ivonni Y Raynaldo Corputty Rengifurwarin, Zainal Abidin Rengifuwain, Zainal Abidin Richard Solissa Rolobessy, Mike J Rumailili, Muh. Fauzan Sabandar, Petronela Samrin Itranbey Sapulette, Magdalena Natasia Selanno, Della Michelle Selanno, Hendry Stanislaus Kostka Ohoiwutun Susrianti Susrianti Tuhumury, Sofpia Yanti Susana Jesajas Yendra, Iriyani Zainal Abidin Rengifurwarin