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Journal : Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri

Utilizing Elbow Method for Text Clustering Optimization in Analyzing Social Media Marketing Content of Indonesian e-Commerce Larasati, Aisyah; Maren, Raretha; Wulandari, Retno
Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri Vol. 23 No. 2 (2021): Dec 2021
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jti.23.2.111-120

Abstract

The massive increases in textual data from Twitter and text analytics simultaneously have driven organizations to obtain hidden insights to implement the proper marketing strategies for businesses. The vast information generated by Twitter enables most e-commerce businesses to utilize Twitter to implement social media marketing. One of those e-commerce businesses is Blibli Indonesia. Intense business competition has led them to perform marketing strategies to understand consumer tendencies. Focusing the marketing strategies on consumer preferences enables the increase of consumer interest in Blibli, which is in line with enhancing the opportunity to reach new consumers. This research aims to discover Twitter content based on k-means results to cluster the tweets of @bliblidotcom. The best cluster is determined with the elbow method by selecting the deepest curvature, three clusters. The result suggests that Twitter users like Park Seo Jun's content. Hence, Blibli can focus on that content as its business marketing strategy on the Twitter platform.
Co-Authors Abdul Muid Abdul Muid Adithya Sudiarno Afridasari, Mayang Fikri Agus Rachmad Purnama Ahmad Murtaja Dzaky Ma’arij Amanda Eka Putri Aminnudin, Aminnudin Apif M. Hajji Apif Miptahul Hajji Azrul Abdul Rahman Azzahra, Prestika Dilla Benzfica Hanif Alfi Al Idrus Chen, Yuh-Wen Dewi Hardiningtyas Diva Odilia Shafitri Dwiastuti, Anik Effendi Bin Mohamad Eridani Budi Darmawan, Vertic Erwin Komara Mindarta Fathullah, Muhammad Fatimatuzzahro, Adelia Fauziah, Taznim Hajji, Apif M. Hanif, Benzfica Haque, Salma Ayu Hary Suswanto Heru Setiyo Cahyono Heru Suryanto Huang Yue Ihwan Hamdala Imam Alfianto Indra, Sofiandi Dwi Indrawan, Yogi Fradika Ishardita Pambudi Tama Issutarti Issutarti Issutarti Issutarti, Issutarti Jibril Maulana Khaznahar, Vitmaya khusnul khotimah Laili Hidayati Le, Trung Lucia Andriani Pranita Mahsuli, Taufiq Malta R, Viola Maren, Raretha Marsono Marsono Michael P. Lewis Michael P. Lewis Moekti, M. Rhessal Chandra Mohamad Yogi Hertanto Mohamad, Effendi Muhamad Muhajir Mu’id, Abdul Nikmatus Sholikha, Nikmatus Nugraha, Cahya Nurdiansyah Rudi Nurismalatri Nurismalatri Oktavia, Andiny Trie Prabawati, Lucky Pramudya, Henang Duta Puji Rahmawati Purnomo Hadi Susilo, Purnomo Hadi Putra, Ryan Syahriel Maulana Putranto, Akhsana Naufal Putro, Dilla Praditya Hutomo Retno Wulandari Rina Rifqie Mariana Rinawan, Rangga Bayu Rizqi Prayoga Editya Rosa Putri Pertiwi Sahal, Ahmad Salsabila, Titalia Trias Santoso, Gilang Aditya Setiyono Setiyono Siregar, Ivana Maretha Soufhwee Abdul Rahman Suci Qolbiah supawi pawenang Susanto, Yohana Ruth Wulan Natalia Syah, Yasifun Ardian Teruaki Ito Titi Mutiara Kiranawati Trias Salsabila, Titalia Tuwoso Vania, Nur Izza Vertic Eridani Vertic Eridani Budi Darmawan Widi Rimastuti Widowati, Tamara Rahma Yudistira, Febrina Dzuldah