Article Per Year (5 Year)
p-Index From 2020 - 2025
3.435
P-Index
This Author published in this journals
All Journal JURNAL PENDIDIKAN TAMBUSAI Jurnal Riset Bisnis dan Investasi Riset: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Jurnal Ekonomika dan Manajemen Jurnal Manajemen Jurnal Akuntansi Keuangan dan Bisnis Research of Service Administration Health and Sains Healthys International Journal Administration, Business & Organization Journal of Artificial Intelligence and Digital Business Journal of Economics and Social Sciences Innovative: Journal Of Social Science Research Jurnal Pengabdian Kepada Masyarakat Ekonomi, Pendidikan, dan Sosial Humaniora Carmin: Journal of Community Service J-CEKI
Efawati, Yen
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Public Health Social Sciences Other

Published : 29 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Research of Service Administration Health and Sains Healthys

 1 
Analysis of Job Stress and Burnout to Organizational Citizenship Behavior of Officers with Intervening Variables Commitment Organization at dr. Nur's Clinic, Cimahi City Yosalinata, Jessica; Andriani, Rian; Efawati, Yen
Research of Service Administration Health and Sains Healthys Vol 6, No 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9412

Abstract

As a healthcare institution with a high workload, it is important to understand the factors that influence staff extra-role behavior in order to improve overall service performance. This study aims to analyze the influence of job stress and burnout on Organizational Citizenship Behavior (OCB) with organizational commitment as an intervening variable at Dr. Nur Clinic, Cimahi City. This study uses a quantitative approach with a cross-sectional design, involving 139 respondents who have worked for more than six months. Data were collected through a questionnaire measuring work stress levels (based on Osipow's dimensions), burnout (based on Maslach's three components), organizational commitment (affective, normative, continuance), and OCB (altruism, responsibility, courtesy, sportsmanship, and civic virtue). Data analysis was conducted using multiple regression tests, path analysis, and mediation tests using SPSS version 29. The results of the study indicate that work stress and burnout each have a significant negative effect on organizational commitment and OCB. Organizational commitment was found to mediate the relationship between stress and burnout on OCB, with a greater mediating effect for stress than for burnout. Additionally, there is a serial effect of stress and burnout on OCB through reduced organizational commitment, highlighting the importance of a holistic approach in managing employee well-being. These findings indicate that enhancing organizational commitment as a form of employees' psychological attachment plays a crucial role in promoting OCB and mitigating the negative impacts of work-related stress.
Co-Authors A. Rohendi, A. Ade Mubarok Adryan Rachman Anmoel, Jason Timothy Arif Rachman Aris Munandar Azizah, Zahra Nur Balishna, Mega Chaniago, Harmon Daniswara, Muhammad Daffa Dewi, Devita Citra Erliany Syaodih Fadhlan Thariq Ferdyan Putri, Zahra Qanitah Lastari, Hidya Indira Mukaram Mukaram Mulyadi, Rangga Dhimas Radithya Nanang Juhandi Hermawan Nurwijayanti Purwadhi Purwadhi Putri, Nurhalisa Putri, Zahra Qanitah Ferdyan Regina Emiliana Rhomadon, Wahyu Rian Andriani, Rian Rifaturrahman, Rafi Fauzan Rohendi, Rohendi Sari, Dita Febriana Seputra, Hawreyvian Rianda Siluh Nyoman Raita Sari Sri Raharso Susilawati, Rika Maryam Sutisna, Ma’mun Tiorida, Ermina Tresna Budiarti Witri, Repelita Yosalinata, Jessica