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All Journal Journal of Governance and Public Policy JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Jurnal Darma Agung Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis JURNAL ILMIAH GLOBAL EDUCATION Connection : Jurnal Pengabdian Kepada Masyarakat Jurnal Humaniora dan Ilmu Pendidikan Takuana: Jurnal Pendidikan, Sains, dan Humaniora Journal of Government Science Studies Innovative: Journal Of Social Science Research Journal of Social Knowledge Education (JSKE) PUBLICUS: JURNAL ADMINISTRASI PUBLIK
Rengifurwarin, Zainal Abidin
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Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Public Health Social Sciences Other

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Pelayanan Pembuatan Sertifikat Hak Milikt Tanah Di Kantor Badan Pertanahan Kota Ambon Olii, Putri Zharifatul Rahmadiani; Rengifurwarin, Zainal Abidin; Normawati, Normawati
Innovative: Journal Of Social Science Research Vol. 5 No. 2 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i2.18461

Abstract

Tujuan penelitian ini adalah untuk menganalisis dan menjelaskan gambaran mengenai kualitas pelayanan pembuatan sertifikat hak milik tanah, serta apa faktor – faktor pendukung dan penghambatnya di Kantor Pertanahan Kota Ambon. Rumusan masalah ini adalah: 1) Bagaimana kualitas pelayanan pembuatan sertifikat hak milik di kantor Badan pertanahan Kota Ambon? 2) Apa faktor – faktor yang mempengaruhi kualitas pelayanan pembuatan sertifikat hak milik tanah di kantor Badan Pertanahan Kota Ambon? Informan penelitian ini berjumlah 10 orang informan. Data dibutuhkan dalam penelitian ini dikumpulkan melalui teknik observasi, wawancara mendalam, dan dokumentasi. Data yang berhasil dikumpulkan dari penelitian ini, diolah dan dianalisis menggunakan teknis analisis kualitatif. Temuan hasil penelitian ini bahwa, kualitas pelayanan pembuatan sertifikat hak milik tanah bagi warga masyarakat yang membutuhkan berada dalam kondisi yang cukup memadai, terutama dari dimensi: tangibles pelayanan, daya tanggap pelayanan, kehandalan pelayanan, dan kredibilitas pelayanan, hal ini dipengaruhi oleh faktor sosialisasi, kesadaran kerja petugas, aturan kerja, dan kemampuan kerja petugas dii Kantor Badan Pertanahan Kota Ambon.Kata Kunci: Kata kunci berisi ide-ide atau konsep dasar yang mewakili bidang yang diteliti.
Innovation Public Service in Maluku Province Rengifurwarin, Zainal Abidin; Patty, Julia Th.
Public Policy Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Lembaga Penelitian & Pengabdian Masyarakat (LPPM) STIA Said Perintah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v5.i1.p551-569

Abstract

This research aims to analyse and explain the condition of public service quality, the ability to implement public service innovation strategies, as well as the development of individual employee human resource capacity factors, system/ institutional support factors and community role factors at the Maluku Provincial Revenue Agency (BPDP). The problem faced in this research is formulated: how is the implementation of public service innovation strategies, and what are the supporting determinants and inhibitors of public service innovation at BPDP Maluku? This research is descriptive quantitative, by examining 62 respondents, through the distribution of questionnaires. The data analysis technique is non-parametric statistics, using a 5-point Likers scale. The findings of this research illustrate that variable X: the implementation of public service innovation strategies is in sufficient condition (50%), influenced by variable deteminan factors: the ability of individual employee human resources, system/ institutional support factors, as well as factors of community participation that are not optimal (40%). The implication of these findings is that if you want to improve the quality of public services, you need the ability to implement public service innovation strategies determined by individual employee ability factors, system/ institutional support factors, and community participation factors.
Analisis Implementasi Kebijakan Penurunan Stunting di Desa Wamsisi Kecamatan Waesama Kabupaten Buru Selatan Mamulaty, Arjun; Rengifurwarin, Zainal Abidin; Normawati, Normawati
Jurnal Ilmiah Global Education Vol. 5 No. 1 (2024): JURNAL ILMIAH GLOBAL EDUCATION, Volume 5 Nomor 1, Maret 2024
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v5i1.2399

Abstract

This study aims to examine and describe the implementation of stunting reduction policies and their supporting and inhibiting factors in Wamsisi Village, Waesama District, South Buru Regency. The data needed in this study was collected through interview, observation and documentation techniques. Data analysis of the results of this study used qualitative descriptive analysis techniques. The results of this study found that an implementation of stunting reduction policy in Wamsisi Village, Waesama District, South Buru Regency is in quite good condition, especially activities to monitor youth growth, provide additional food for youth, organize early stimulus for child development and provide optimal health services. This is influenced by factors of environmental conditions, the relationship between the organization and the character of the implementing institution while the less supportive factor is human resources both in terms of quality and quantity.
Analisis Efektivitas Pelayanan Kesehatan Pasien di Rumah Sakit Umum Daerah (RSUD) Masohi Kabupaten Maluku Tengah Sapulette, Rezita AN; Rengifurwarin, Zainal Abidin; Bahasoan, Aminah
Jurnal Ilmiah Global Education Vol. 6 No. 4 (2025): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v6i4.4483

Abstract

This study aims to analyze the effectiveness of healthcare services at RSUD Masohi, Central Maluku Regency, using the five organizational effectiveness indicators proposed by Gibson Ivancevich Donnelly (1985), namely production, efficiency, satisfaction, adaptability, and development. A descriptive qualitative approach was applied, with data collected through in-depth interviews, direct observation, and document review. The findings indicate that in terms of production, the breakdown of critical facilities such as the CSSD hindered major surgical operations and reduced service capacity. Regarding efficiency, the manual claims administration system slowed down processes and reduced service accuracy. Patient satisfaction levels varied, with complaints about comfort, service speed, and facility completeness. The hospital’s adaptability to change remained reactive, lacking a comprehensive strategic plan, particularly in responding to facility crises and technological advancements. Development efforts were also limited, as reflected in minimal infrastructure investment, insufficient medical staff training, and restricted specialist services. These findings highlight the urgent need for a comprehensive and sustainable improvement strategy, encompassing infrastructure enhancement, adoption of health information technology, capacity building for human resources, and expansion of specialized healthcare services. Consequently, RSUD Masohi is expected to improve its service effectiveness and quality to optimally meet the healthcare needs of the community.
Pengaruh Komunikasi Administrasi dan Motivasi Kerja Pegawai Terhadap Kualitas Pelayanan pada Kantor Kecamatan Salahutu Kabupaten Maluku Tengah Tuarita, Normalina; Rengifurwarin, Zainal Abidin; Bahasoan, Aminah
Jurnal Ilmiah Global Education Vol. 6 No. 4 (2025): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v6i4.4484

Abstract

This study aims to analyze the influence of administrative communication and work motivation on service quality at the Salahutu District Office, Central Maluku Regency. The research employed a quantitative survey approach, collecting data through questionnaires distributed to all office employees. Data analysis was performed using multiple linear regression, t-test, F-test, and the coefficient of determination (R²) to examine both partial and simultaneous effects of independent variables on the dependent variable. The results indicate that administrative communication has a positive and significant effect on service quality, with a regression coefficient of 0.539 and Beta value of 0.651, demonstrating the dominant role of communication in influencing service quality. Conversely, work motivation does not have a significant partial effect, although its influence is positive. Simultaneously, administrative communication and work motivation together significantly affect service quality with a significance level of < 0.001. These findings highlight the importance of synergy between effective internal communication and employee motivation in improving public service performance. The study provides practical implications for the Salahutu District Office management to enhance communication training, optimize digital media, promote a democratic communication culture, and increase employee motivation through rewards and adequate work facilities.
Organizational Citizenship Behavior sebagai Mediator antara Kecerdasan Spiritual, Kecerdasan Emosional, dan Kinerja Pegawai Sulipatty, Desy; Rahawarin, Mohamad Arsad; Rengifurwarin, Zainal Abidin
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 3 (2025): Takuana (October-December)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i3.236

Abstract

This study examines the influence of spiritual intelligence and emotional intelligence on employee performance through organizational citizenship behavior (OCB) at the Youth and Sports Office of West Seram Regency. Using a quantitative associative design with a cross-sectional approach, all 21 employees were included through full sampling. Data were analyzed using path analysis with SPSS 25. The results show that both spiritual and emotional intelligence significantly enhance OCB, yet neither has a direct effect on employee performance. OCB, however, directly improves performance and serves as a mediating variable that connects both forms of intelligence to performance. These findings indicate that spiritual and emotional capacities contribute to better performance only when manifested through voluntary, proactive, and citizenship-oriented behaviors within the organization.
Pengaruh Kualitas Pelayanan Perangkat Desa Berdasarkan Model SERVQUAL terhadap Kepuasan Masyarakat Rumeon, Abdullah; Rengifurwarin, Zainal Abidin; Rolobessy, Mike J.
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 3 (2025): Takuana (October-December)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i3.251

Abstract

This study examines the influence of village apparatus service quality, measured using the SERVQUAL model, on community satisfaction in Olong Administrative Village, North Seram District, Central Maluku Regency. The SERVQUAL model, covering tangibles, reliability, responsiveness, assurance, and empathy, serves to evaluate how well public services meet community expectations. Service quality in villages significantly affects trust, governance, and local development. This research identifies which dimensions most strongly affect community satisfaction and assesses whether village services meet public sector standards. Findings aim to provide practical insights for village governments, policymakers, and stakeholders to improve service quality, address gaps, and enhance residents’ experiences, thereby promoting more effective and responsive governance at the village level.
Pengaruh Kualitas Sumber Daya Manusia Perangkat Desa terhadap Perencanaan, Pelaksanaan, dan Pertanggungjawaban Program Berbasis Dokumen Perencanaan Desa Wonmaly, Ronald; Rengifurwarin, Zainal Abidin; Rolobessy, Mike J.
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 3 (2025): Takuana (October-December)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i3.253

Abstract

This study investigates the influence of human resource quality of Negeri apparatus on the planning, implementation, and accountability of development programs based on official planning documents in Teon Nila Serua District, Central Maluku Regency. Negeri apparatus are key actors in village governance, translating development priorities into effective planning and reporting. Using a quantitative associative approach, data were collected from 67 respondents via structured questionnaires and analyzed with multiple linear regression. The results show that human resource quality has a significant positive effect on planning accuracy, program implementation, and accountability reporting. The model explains 48.7% of the variation in program management outcomes (R² = 0.487). These findings highlight the need to strengthen Negeri apparatus capacity through targeted training, administrative support, and improved coordination to ensure transparent, accountable, and responsive governance at the village level.
Local Government Strategies In Infrastructure Development In The Mountainous Areas Of West Seram Letekay, Mayalina; Rengifurwarin, Zainal Abidin; Pattimukay, Hengky Virgo Richardo
Journal of Government Science Studies Vol 5 No 1 (2026): April 2026: in-Process
Publisher : Prodi Ilmu Pemerintahan, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66254/jgssvol5issue1page75-94

Abstract

Infrastructure development in the mountainous areas of Elpaputih District, West Seram Regency, faces complex challenges related to geography, institutional capacity, and limited resources. This study aims to analyze the strategies employed by the local government in planning, implementing, and supervising infrastructure development, and to identify the key factors influencing their effectiveness. The research adopts a qualitative approach using in-depth interviews, field observations, and a review of planning documents and regional development reports. The findings reveal that the local government's development strategy is combinative, integrating formal, document-based planning (top-down) with emergent strategies derived from community needs and on-site conditions (bottom-up). The capacity of local actors and the quality of cross-sectoral coordination are crucial determinants of implementation success. However, the supervision mechanisms still encounter obstacles, particularly in technical monitoring and reporting systems, especially in remote mountainous villages with limited accessibility. This study concludes that the effectiveness of infrastructure development in Elpaputih District is strongly influenced by the adaptability of local government strategies, the strength of inter-actor collaboration, and the enhancement of local capacity. The study recommends strengthening participatory planning, improving field supervision through technology-based monitoring, and establishing sustainable coordination mechanisms to ensure more responsive and resilient infrastructure development.
The Influence of Public Service Quality in the Health Sector on Public Satisfaction at the Lateri Village Community Health Center, Baguala District, Ambon City Sidabutar, Elisabet Saurma; Rengifurwarin, Zainal Abidin; Soselisa, Pieter Sammy
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 2 (2026): March
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i2.2785

Abstract

Purpose of the study: This study aims to analyze the effect of public service quality in the health sector on community satisfaction as service users at the Lateri Village Community Health Center, Baguala District, Ambon City. From a public administration perspective, healthcare services are positioned as an integral part of public service delivery, which constitutes the government’s responsibility in fulfilling citizens’ basic rights and in promoting responsive and accountable governance. Methodology: A quantitative explanatory design was employed using simple linear regression analysis. Data were collected from 80 service users through a structured questionnaire based on a five-point Likert scale. Service quality indicators were adapted from established healthcare quality frameworks and reinterpreted within a public service governance perspective. Statistical analysis was conducted using SPSS after validity, reliability, and classical assumption testing. Main Findings: The findings indicate that public healthcare service quality has a positive and significant effect on community satisfaction. Improvements in accessibility, efficiency, humane interaction, and service reliability contribute to more favorable citizen evaluations of public service performance. These results suggest that service quality functions not only as an operational standard but also as a governance mechanism that shapes public trust and institutional legitimacy at the local level. Novelty/Originality of this study: This study provides empirical contributions to the development of public administration by integrating health service quality dimensions into a public service analysis framework. It enriches the social science literature, particularly in the study of public service quality and community satisfaction in primary healthcare services. Furthermore, the study offers practical implications for improving the performance of public sector organizations, especially Community Health Centers (Puskesmas) as public service providers in eastern Indonesia.
Co-Authors Aminah Bahasoan Bahasoan, Aminah Belnard, Henderika Corputty, Zince Jifanny Fadli, Zul Heluth, Mafud Johan Lubis, Rilla Anggriani Jusuf Madubun Letekay, Mayalina Lubis, Rilla Anggriani Johan Maahury, Heromike Jeni Madjid, La Mamulaty, Arjun Mani, Fadillah La Nataniel, Elake Normawati Normawati, Normawati Nurma Hidayati Ohoiwutun, Stanislaus K. Ohoiwutun, Stanislaus Kostka Ohuiwutun, Stanislaus K. Olii, Putri Zharifatul Rahmadiani Pattimukay, Hengky Virgo Richardo Patty, Julia Th. Patty, Julia Theresia Ponto, Iriane Sosiawaty Pormes, Yoan Litha Rafi, Rafif Rahanra, Ivonny Yeany RAHAWARIN, MOHAMAD ARSAD Raitelu, Erlin Rejaan, Silvius Renwarin, Martinus Reyaan, Edmundus Rolobessy, Mike J. Rumeon, Abdullah Sahetapy, Petronela Sapulette, Rezita AN Selanno, Hendry Sidabutar, Elisabet Saurma Silawane, Naifa Nabila Sohilait, Julleid Florenza Soselisa, Pieter S. Sulipatty, Desy Suneth, Alma Theresia Patty, Julia Tuanaya, Wahab Tuarita, Normalina Ufie, Josef A. Wahab Tuanaya Wailussy, Vivin Faidar Wanci, Wawia Wonmaly, Ronald