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All Journal Aptisi Transactions on Technopreneurship (ATT) Inovasi: Jurnal Ilmiah Ilmu Manajemen Dinasti International Journal of Digital Business Management Jurnal Manajemen Bisnis Eka Prasetya Journal Informatic, Education and Management (JIEM) Jurnal Scientia Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Management and Bussines (JOMB) Jurnal Sosial dan Teknologi Jurnal Studi Islam Lintas Negara (Journal of Cross-Border Islamic Studies) Jurnal Akuntansi, Manajemen Dan Ekonomi Islam (JAM-EKIS) Journal of Social And Economics Research Jurnal Multidisiplin Sahombu IIJSE Al-Zayn: Jurnal Ilmu Sosial & Hukum Jurnal Media Akademik (JMA) Adpebi Science Series Management Analysis Journal Journal of Business Economics and Management journal of social and economic research J-CEKI Menulis: Jurnal Penelitian Nusantara Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi
Jerry Heikal
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Journal : IIJSE

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Analysis of Factors Influencing Repurchase Decision of Flight Tickets of Garuda Indonesia Airlines Using Binary Logistic Regression Rizki Agung Ramadani; Tiyanda Hanti Arum Kusuma; Rinta Agustiani Dwiputri; Jerry Heikal
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 2 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i2.6474

Abstract

The aviation industry in Indonesia is one of the sectors that has experienced rapid growth along with the increasing mobility of society and the need for air transportation. This study aims to analyze the factors that influence the decision to repurchase airline tickets at Garuda Indonesia Airlines using the Binary Logistic Regression method. The aviation industry in Indonesia, especially Garuda Indonesia Airlines, faces a major challenge in maintaining customer loyalty amidst tight market competition. Consumer decisions to repurchase airline tickets or make a repurchase are important indicators in determining the success of an airline's marketing and service strategy. This study uses a quantitative approach with a cross-sectional survey design, involving 197 respondents selected through a purposive sampling technique. Data were collected through a structured questionnaire that measured seven factors of service quality and customer satisfaction. The analysis was conducted using SPSS, and the results showed that of the various indicators tested, four factors had a significant influence on repurchase decisions. These factors are call center services, promotions through official websites, email blasting, and Garudamiles services. Call center service factors, promotions through websites and email blasting, and the existence of Garudamiles membership products tend to be important factors that influence repurchase decisions with an accuracy rate of 80.7%. These results provide insight for Garuda Indonesia to optimize marketing strategies to increase customer retention and profitability.
Co-Authors Abhiyoga Deyandra Putra Achmad Ichsan Adevi, Isye Rahayu Adhy Priyo Adi Setiawan Aditya Rachman Zarkasih ADRIAN PRATAMA Agung Ibrahim Agung Pribadi Agus Sugiono Ahmad Ilham Bachrie Harahap Alex Fernando Hasahatan Ali Sudrajat Andara Rahma Danurisa Andi Mardhotilla Anggini, Dewi Anjar Asmara Putra Annisa Liestiani Annisa Nurwanda Putri Antoni Irawan AYU WULANDARI Bachrie Harahap, Ahmad Ilham Bambang Permadiyansach Berman J Hutabarat Budiyanto Hariandja Desy Maya Indriana Dewi Anggini Dewi Lisdayanti Dimas Hindrawan Diny Claudia Doni Magat Harahap Dzaki Zakaria E. N. Budiyanto Hariandja Edoward N. Budiyanto Elisa Purnawati Elja Salwa Enny Enny Erni Susanty Erwan Hendrawan Fajar Hartanto Siswanto Fajar Kristianto Fanjili Gratia Mamonto Fetri Nelfa Ganang Kartiko Aji Gilang Kharisma Ramadhan Ibrahim Gulfi Oktariani Heidi Yanti Anggraeni Putri Helga Meilany Ign Agus Supriyono Indah Nur Syamsi Aguston Irma Nur Wanty Isfan Ferli jeffry kurniawan Lisdayanti, Dewi Lisdyanto Lucia Rainy Betari Marc Giulio Richard Marlina Maysheilla Chandra Mega Yunita Gayo Metta Karunia Michael Milastri Muzakkar Moh Masnur Monica Pongsibidang Mufti Kusuma Firdaus Muhammad Feyzel Khalfani Putra Ardanesworo Muhammad Ikhsan Nurseha MUHAMMAD YUSUF Mutia Karunia Antap Wulan Nandi Andrian Kurnia Putra Nayla Azkia Nurul Intan Permanasari Oci Citra Maharani Panka Gumilang Ponjo Utomo Pratama Hadi Saputra Pratama, Renaldo Pratiwi Pratiwi Pratiwi Putri kirana Putri Syifa Humaira Raden Maart Adi Waskita Tjahjono Rafyon Sani Rayuli Wulandari Resman Yohanes Dolok Saribu Resman Yohanes Doloksaribu Retno Santoro Richard, Marc Giulio Rifko Sinaga Rinta Agustiani Dwiputri Riri Yunita Rivelino, Deva Rizki Agung Ramadani Rizky Feliana Devi Rudi Setiari samsul arifin Sari Riyani Satriya Perdana Savira Nurviriana Sayuti Shera Fanesha Siti Wulansari Sri Polya Kettipusem Susan Ratna Susan Ratna Salim Susi Suheni Suududdin, Suududdin Syakina Syakina, Syakina Tampi, Mia Tika Aldyah Tiyanda Hanti Arum Kusuma Vitto Rialialie Zahwa Nur Syahda Zahwa Nursyahda