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All Journal JISI UMJ (Jurnal Integrasi Sistem Industri UMJ) Journal Industrial Servicess JRSI (Jurnal Rekayasa Sistem dan Industri) Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri INTECOMS: Journal of Information Technology and Computer Science Jurnal INTECH Teknik Industri Universitas Serang Raya IJIES (International Journal of Innovation in Enterprise System) Matrik : Jurnal Manajemen dan Teknik Industri Produksi International Journal of Industrial Optimization (IJIO) Action Research Literate (ARL) eProceedings of Engineering Eduvest - Journal of Universal Studies Metris: Jurnal Sains dan Teknologi Jurnal INFOTEL
Luciana Andrawina
Universitas Telkom
Aerospace Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Neuroscience Social Sciences Transportation

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Pengembangan Sistem Informasi Manajemen Pada Optimalisasi Kinerja Layanan Kesehatan Menggunakan Metode Waterfall di Klinik XYZ Miftadi, Ali Jafar; Rumanti, Augustina Asih; Andrawina, Luciana
eProceedings of Engineering Vol. 12 No. 4 (2025): Agustus 2025
Publisher : eProceedings of Engineering

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Abstract

Klinik T menghadapi masalah dalam proses bisnisnya, yaitu kurangnya sistem manajemen hubungan pasien yang baik, dokumentasi rekam medis pasien, keterbatasan fasilitas, dan masalah lain yang akan semakin terlihat dengan pertumbuhan populasi mahasiswa setiap tahunnya. Penelitian ini bertujuan untuk merancang sistem penjadwalan dan rekam medis dalam bentuk dasbor untuk mengintegrasikan informasi dan pihak-pihak yang terlibat dalam proses bisnis di Klinik T. Struktur penjadwalan menggabungkan sistem pendukung keputusan, mengintegrasikan metode Profile Matching untuk menilai pasien dan mendukung alokasi waktu penjadwalan. Integrasi ini memungkinkan pembaruan informasi klinis secara real-time, meningkatkan efektivitas klinik, terutama dalam aspek layanan kesehatan pasien. Pasien dapat mengakses rekam medis mereka dari kunjungan mereka ke Klinik T dan menerima kepastian mengenai waktu yang dibutuhkan untuk perawatan. Digitalisasi informasi rekam medis, yang disederhanakan dari tahap pendaftaran pasien hingga pemberian obat, memfasilitasi proses dokumentasi klinis dan menciptakan data yang dinamis. Dengan ini, sistem dapat menghasilkan statistik yang berguna bagi manajer klinik terkait dengan tren penyakit dan kinerja klinik untuk lebih mengoptimalkan operasi klinik secara keseluruhan. Kata kunci—sistem informasi, medis, pasien, penjadwalan, catatan, profile matching
Perancangan Pengukuran Kinerja Tenaga Penunjang Akademik (TPA) Bidang 2 Fakultas Rekayasa Industri Universitas Telkom Menggunakan Metode Seci Safana, Fathia Dhiya; Kurniawati, Amelia; Andrawina, Luciana
eProceedings of Engineering Vol. 12 No. 4 (2025): Agustus 2025
Publisher : eProceedings of Engineering

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Abstract

Universitas Telkom terus berupaya meningkatkan kualitas layanan, dengan salah satu fokus utama pada optimalisasi kinerja Tenaga Penunjang Akademik (TPA) melalui sistem penilaian kinerja yang efektif. Penelitian ini dirancang untuk merumuskan skala pengukuran kinerja yang sesuai untuk pegawai TPA Bidang 2 Fakultas Rekayasa Industri Universitas Telkom, dengan memanfaatkan metode SECI (Sosialisasi, Eksternalisasi, Kombinasi, dan Internalisasi). Latar belakang penelitian ini didasarkan pada adanya identifikasi kekurangan dalam sistem penilaian kinerja TPA yang ada, termasuk indikator penilaian yang kurang rinci, serta standar acuan yang belum seragam, yang dapat menimbulkan subjektivitas dan kurangnya motivasi pegawai. Metode SECI dipilih karena kemampuannya dalam menggali pengetahuan tacit dan explicit dari pegawai, sifatnya yang dinamis dan berfokus pada pengukuran, serta kemampuannya untuk mengubah pengetahuan terpendam menjadi pengetahuan teraktualisasi. Penelitian ini melibatkan pengumpulan data melalui wawancara, observasi, dan dokumentasi, yang kemudian diolah dengan metode SECI untuk menghasilkan breakdown karakteristik kompetensi pegawai TPA yang komprehensif. Hasil penelitian menunjukkan bahwa metode SECI efektif dalam merancang skala pengukuran kinerja yang sesuai dengan kebutuhan Universitas Telkom. Skala pengukuran kinerja yang dihasilkan diharapkan dapat meningkatkan objektivitas, akuntabilitas, dan transparansi penilaian, serta memotivasi peningkatan kinerja pegawai TPA Kata kunci— Pengukuran Kinerja, Tenaga Penunjang Akademik (TPA), Daftar Target Kinerja Pegawai (DTKP), Tacit Knowledge, Metode SECI
Perancangan Sistem Pengambilan Keputusan Dengan Metode Profile Matching dan Real-Time Collaborative Geographic Information System (RCGIS) di PT XYZ Firlianda, Gisella; Soesanto, Rayinda Pramuditya; Andrawina, Luciana
eProceedings of Engineering Vol. 12 No. 4 (2025): Agustus 2025
Publisher : eProceedings of Engineering

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Abstract

Sistem CRM PT XYZ memiliki masalah signifikan yang merusak efisiensi operasional, penargetan pelanggan, dan pengambilan keputusan. Pelatihan yang buruk, pergantian personel yang tinggi, penanganan pelanggan yang tidak konsisten, data yang ketinggalan zaman, dan tidak adanya teknik entri yang seragam merupakan masalah utama. Ketidakefisienan dan peluang yang hilang berasal dari kurangnya platform terintegrasi untuk pemantauan dan interaksi data secara real-time. Sistem bantuan keputusan berbasis pencocokan profil diperkenalkan dalam penelitian ini. Pencocokan profil membantu melakukan segmentasi dan memprioritaskan klien dengan menghubungkan profil dengan kriteria. Dengan menggunakan peta untuk memvisualisasikan data, tim penjualan dapat memantau dan berkoordinasi dengan Kepala Kantor Regional secara real-time. "Telescope" memusatkan pengumpulan, penyimpanan, dan analisis data, meningkatkan akurasi, mengurangi redundansi, dan menyediakan data pengambilan keputusan yang andal. PT XYZ dapat meningkatkan keterlibatan intelijen kompetitif, penyebaran sumber daya, dan biaya operasi manual dengan pemrosesan real-time. "Telescope" meningkatkan efisiensi operasional, penargetan klien, dan strategi PT XYZ dengan meningkatkan fungsi CRM. Strategi ini membuat ekspansi perusahaan dan manajemen hubungan pelanggan lebih didorong oleh data, efisien, dan berkelanjutan.c Kata kunci— data waktu nyata, intelijen kompetitif, manajemen hubungan pelanggan, pencocokan profil, sistem pendukung keputusan
Analysis of Pulp Molding Machine Selection Decision with the Application of Integration of the Ahp and Topsis Methods Case Study: Packaging Manufacturing Industry Company in Karawang Majid, Falahal; Amani, Husni; Andrawina, Luciana; Mufidah, Ilma
Eduvest - Journal of Universal Studies Vol. 5 No. 8 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i8.51893

Abstract

In new product development, the selection of production machines is one very important part because it will greatly affect the success of product development. PT X is a company engaged in the packaging manufacturing industry. Currently PT X is developing biodegradable packaging products that meet food grade standards. In this project's case study, there are four engine brands that will be considered for selection. This study aims to determine priority criteria and the best alternative Pulp Molding machine. This study integrates the AHP method with TOPSIS. The AHP method is used to weight assessment criteria supported by the use of Super Decisions software, while the TOPSIS method is applied to sort the ranking of alternative machines. This study succeeded in determining the most important criteria in determining the choice of engine, in this case the production capacity with a weight of 0.395, while the best alternative machine to choose is JKE with a preference value of 0,503. Thus, this research can contribute to PT X in determining the choice of Pulp Molding machine.
Asset Management Information System Design for the Faculty of Industrial Engineering Using Scrum Method Janmorga, Yonathan; Andrawina, Luciana; Rizana, Afrin Fauzya
Action Research Literate Vol. 8 No. 3 (2024): Action Research Literate
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/arl.v8i3.327

Abstract

Studi ini membahas kebutuhan esensial untuk manajemen aset yang efektif di lingkungan Fakultas Teknik Industri Telkom University. Kegiatan pendidikan menuntut sejumlah besar aset untuk memastikan pengalaman belajar berkualitas tinggi. Menyadari semakin pentingnya aset-aset ini, Sistem Informasi Manajemen (MIS) disesuaikan dengan kebutuhan fakultas diusulkan. Kerangka kerja Scrum tangkas memandu metodologi sistematis, menggabungkan pengumpulan data, desain sistem, integrasi, validasi, dan evaluasi. Alat ekosistem Google seperti Google Spreadsheet, Google Forms, dan Google Apps Script digunakan untuk pengembangan sistem. Dimulai dengan analisis proses saat ini dan kebutuhan pengguna, sistem ini dirancang untuk mengelola aset secara komprehensif. Google Formulir berfungsi sebagai antarmuka input, sementara Google Spreadsheet dan Google Apps Script membangun database dan dasbor. Verifikasi dan validasi dilakukan melalui pengujian Blackbox dan tes penerimaan pengguna. Sistem Informasi Manajemen Aset yang dikembangkan untuk FRI di Telkom University secara efektif mencakup fungsi-fungsi penting, termasuk pelacakan aset, pengadaan, pemeliharaan, dan pelaporan. Sistem ini juga secara signifikan meningkatkan efisiensi manajemen aset dalam fakultas, memastikan proses pendidikan yang efisien dan efektif
AN OPTIMAL ORDER QUANTITY OF SPARE PARTS TO MINIMIZE TOTAL INVENTORY COST USING PERIODIC REVIEW APPROACH (R,s,S) METHOD IN PT XYZ BANDUNG Fauziyah, Fitri; Purba, Feviana Betsi; Andrawina, Luciana; Astuti, Murni Dwi
International Journal of Innovation in Enterprise System Vol. 2 No. 1 (2018): International Journal of Innovation in Enterprise System
Publisher : School of Industrial and System Engineering, Telkom University

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Abstract

The availability of spare parts is very crucial thing for manufacturing company in order to support the continuity of production activities. PT XYZ is a manufacturing company which produces thread into fabric. In this case, inventory control of spare part is not properly managed. Inventory position of spare parts in warehouse is always more than inventory policy of the company itself or called overstock which causes total inventory cost is always high. Company only consider on the order fulfillment of spare parts to prevent downtime on the machine that increase performance of production. Hence, order quantity of spare parts is always excessive or not optimal. In this research, global inventory policy conducted in order to minimize total inventory cost is periodic review approach (R, s, S) method. This inventory policy will be calculated using power approximation and obtained total saving cost of holding cost by 31 % while total saving cost of order cost decreased by 7 %. Overall, total inventory cost minimized by 7 % or equal to Rp138.902.742. Keywords—Inventory, Overstock, Spare Parts, Periodic Review, Power Approximation
Designing Risk Qualitative Assessment on Fiber Optic Instalation Project in Indonesia Purba, Feviana Betsi; Andrawina, Luciana; Astuti, Murni Dwi; Pratami, Devi; Fadlillah, Fachri; Haryono, Imam; Bermano, Ageak Raporte
International Journal of Innovation in Enterprise System Vol. 2 No. 2 (2018): International Journal of Innovation in Enterprise System
Publisher : School of Industrial and System Engineering, Telkom University

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Abstract

A project always has risks that can lead to project failure. In the project, a risk analysis is required to provide an evaluation for the project to proceed as planned. In the event of inadequate planning and ineffective control, it will result in irregularities identified as a risk to the project. This study aims to analyze the qualitative risk on Fiber Optic Installaion project in Sukabumi, West Java, Indonesia. In addition, risk assessment is undertaken on project implementation. Assessment of risk using the impact and probability to measure the impact of risk occurrence. The impacts are more detailed by classified by time impact, cost impact, quality impact, safety and security impact, proximity. The result is there are 36 risk that may occur and mostly risks are associaated by quality and safety&security impact. Keywords— risk assessment, qualitative analysis, Project, fiber optic.
Design of Reporting, Evaluation, and Monitoring Application for Student Organization in University Soesanto, Rayinda Pramuditya; Rizana, Afrin Fauzya; Andrawina, Luciana
International Journal of Innovation in Enterprise System Vol. 3 No. 1 (2019): International Journal of Innovation in Enterprise System
Publisher : School of Industrial and System Engineering, Telkom University

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Abstract

In few decades, the development of information system has been increased rapidly. It is because most organization in various sector of industries, commerce, government, or even education become highly dependent on the use of information system. The purpose of this study is to design the application that will facilitate the reporting, evaluation, and monitoring activities of student organization based on what user needs. The object of this study is student affair department in one of faculty in one of universities in Indonesia. The method employed in this study to design the system is waterfall. The system designed in this study is focus on the activities related to student organization activities. The result of this study found that there are eight dimensions of web quality that has to be fulfilled by the system according to the result of focus group discussion and Delphi method. The system designed in this study was adjusted to the needs that have been defined previously. Keywords—Information system design, student organization, waterfall method
Superior Management Support and Coffee Introduction Technology on Operational Performance CCT Company Almerindo Bianco Sequeira; Luciana Andrawina
International Journal of Innovation in Enterprise System Vol. 5 No. 2 (2021): International Journal of Innovation in Enterprise System
Publisher : School of Industrial and System Engineering, Telkom University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/ijies.v5i02.118

Abstract

An important area in the company is the operational field that ensures business operations toimprove the company's operational performance over a certain period. The purpose of this study isto propose a conceptual model for further research on the effect of superior management supportand coffee introduction technology to improve company operational performance. Operationalperformance refers to the company's capability, which is indicated by the aspects of cost, productionvolume, fulfilment of demand, customer handling, process control and quality. A number of datawill be required and collected in this study to test the existing hypothesis models. The data werecollected using a questionnaire that was distributed directly to individual workers in the companywith positive questions on a 6-point measurement scale from strongly agree to strongly disagree.Data processing will be carried out using the SEM-AMOS method. One of the results of operationalperformance is customer focus, which is the orientation of a series of services provided to customersto improve customer satisfaction. The mechanism for eliminating waste and creating added valuefor the company is process control and improvement at every stage of the process in the company.The results of this study present a conceptual model for further research with the aim of knowing theeffect of superior management support, consumer focus, and process control, and coffeeintroduction technology on the operational performance of CCT companies in Timor-Leste.
Perancangan Dashboard Evaluasi Kinerja Menggunakan Metode Scrum dengan K-Medoids Clustering di Fakultas Rekayasa Industri Hanif, Fadhilah Muhammad; Andrawina, Luciana; Anggana, Hilman Dwi
eProceedings of Engineering Vol. 10 No. 3 (2023): Juni 2023
Publisher : eProceedings of Engineering

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Abstract

Abstrak-Fakultas Rekayasa Industri merupakan salah satu fakultas yang ada di Telkom University. Dosen yang ada di Fakultas Rekayasa Industri dievaluasi berdasarkan Tri-Dharma yang menjadi kewajiban dosen berdasarkan ketentuan dari LLDikti dan Penunjang yang bersifat tambahan. Terdapat permasalahan yang terdapat pada fakultas yang menyebabkan evaluasi kinerja dosen sulit dilakukan. Fakultas Rekayasa Industri kemudian memerlukan suatu Dashboard yang dapat berfungsi sebagai pemusatan data kinerja dosen yang dilengkapi dengan algoritma K-Medoids Clustering sebagai alat untuk mengelompokan kinerja dosen sehingga dapat mendukung proses evaluasi yang dilakukan setiap akhir periode. Dashboard Evaluasi Kinerja Fakultas Rekayasa Industri ini dirancang menggunakan metode Scrum dan dilakukan verifikasi menggunakan Black Box Testing dan validasi menggunakan User Acceptance Test. Tugas Akhir ini menghasilkan rancangan sistem Dashboard dan proses bisnis usulan yang membantu proses evaluasi yang berlangsung di fakultas.Kata kunci-dashboard, scrum, k-medoids, black box testing, evaluasi kinerja
Co-Authors Abdi Robana Agnia Adam Ramadhan Afif, Fathan Fadhilah Afrin Fauzya Rizana Agus Achmad Suhendra Agustina Asih Rumanti Ahfasy, Muhammad Rasyid Ahmad Akbar Linggo M Ahmad Musnansyah Almerindo Bianco Sequeira Almerindo Bianco Sequeira Aloysius Adya Pramudita AM Fauzan Amelia Kurniawati Aminah Umi Khamidah Andrian Listyo Kawuri Angga Hidayah Ramadhan Anya Shafira Pramesti Apsari, Adelia Sekar Aqurudin, Nasro Astari Fitria Puspita Dewi Augustina Asih Rumanti Barlean , M Zaidan Rais Bayugiri Taufik Adiputra Bermano, Ageak Raporte Budi Santosa Denny Karnelus Sinaga Devi Pratami Dhaifansyah Caesarramzy Dhiah Arini Dhifa, Muhammad Fachri Dian Audina Jaufanti Dwi Anggana, Hilman Dwi Ratna Mugia Amalia Elfrida Ratnawati Endang Chumaidiyah Erik Nurhadi Fadhil, Ridhwan Fadlillah, Fachri Fahmy Habib Hasanudin Faisal Mufied Al-Anshary Faishal Mufied Al Anshary FANDI ACHMAD Fandi Ahmad Farih Jamil Rajabi Fauziyah, Fitri Fawziyah, Farah Febianto Saputro Feviana Betsi Purba Fifin Nur Hanifah Firlianda, Gisella Ghofar Arrosid Gilang Ramadhan Hanif, Fadhilah Muhammad Haryasena Panduwiyasa Haryono, Imam Hasiholan, Jacob Giando Hilman Dwi Anggana Husni Amani Ibnu Zulkarnain Ilma Mufidah Iman Sudirman Iman Sudirman Inez Sekarayu Nawangwulan Iphov Kumala Sriwana Isnaeni Yuli Arini Iswandi, Muhammad Furqan Isyalia Dwi Handayani Mudayat Janmorga, Yonathan Kadek Bella Rusiana Dewi Liffi Noferianti Litasari Suwarsono Litasari Widyastuti, Litasari M Ikhbal Efendi M. Denis Syahputra Nasution Maharani , Nuraini Nisa Majid, Falahal Mauritz Edo Soumutul Meidy Tataluckyta Meldi Rendra Merliana, Karlina Metha Pratiwi Miftadi, Ali Jafar Mochamad Annafie Yanuar Hakim Muhammad Arif Izzudin Muhammad Azani Hasibuan Muhammad Zuhdi Aiman Anka Murni Dwi Astuti Mutia Al Masri Nevisia Puspa Ayudhana Nia Ambarsari Nisa Noviani Sudarman Nurdinintya Athari Supratman Pradipta, Fenta Pratama, Reza Purba, Feviana Betsi Putri Sriwijayanti Putu Giri Artha Putu Giri Artha Kusuma Putu Puspitha Saraswati R. Wahjoe Witjaksono Raen Oktaviani Br.sembiring Rajesri Govindaraju Rajesri Govindaraju Rayinda Pramuditya Soesanto Rengganis, Astrid Rio Aurachman Riri Indah Lestari, Riri Indah Risal Rayadi Riza Rahma Putri Rizani, Afrin Fauzya Safana, Fathia Dhiya Saputra, Kadek Wisnu Aditya Sena, Boy Diva Sinambela, Immanuel Hasintongan Christopher Sinatrya , Hanifah Widyarani Sofia Faridah Taufik Rahmat Kurniawan Thalya Trianda Nasevy TMA Ari Samadhi TMA Ari Samadhi Umar Yunan Umar Yunan Kurnia Septo Hediyanto Vito Pradana Pujadenta Wahyu Ardi Wibawa Wibisono, Adiyatma Pratama Wicaksono, Rahady Indra Widia Juliani Wijaya, Rahmat Wimbajaya Hamukti Wiyono Yulianti, Femi Zahra , Adzhani Aliya