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All Journal Cakrawala Pendidikan Farmaka Statistika Syifa al-Qulub : Jurnal Studi Psikoterapi Sufistik Halaman Olahraga Nusantara : Jurnal Ilmu Keolahragaan Jurnal Mina Sains JUARA : Jurnal Olahraga JURNAL PRODUKTIVITAS Majalah Ilmiah Warta Dharmawangsa Jurnal Pendidikan Jasmani dan Adaptif (JPJA) Muqaranah ARZUSIN: Jurnal Manajemen dan Pendidikan Dasar Cendekia: Jurnal Ilmu Sosial, Bahasa dan Pendidikan Penamas Jurnal Kesehatan Bakti Tunas Husada Jurnal Ikadbudi : Jurnal Ilmiah Bahasa, Sastra, dan Budaya Daerah Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan
Mulyana Mulyana
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The Effect of Workload and Work Fatigue on Turnover Intention with Job Stress as an Intervening Variable Eka Yulianti; Mulyana Mulyana
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 7 No. 1 (2026): January
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v7i1.3298

Abstract

This research investigates how workload and work fatigue influence employees’ turnover intention, with job stress serving as a mediating factor, focusing on the Digital H3i Division of PT Indosat Tbk Semarang. Employing a quantitative approach with an explanatory design, the study involved 100 respondents chosen through a saturated sampling technique due to the limited and accessible population. Data were gathered using questionnaires and analyzed using Structural Equation Modeling (SEM) through the Partial Least Square approach in SmartPLS 4. The findings reveal that both workload and work fatigue significantly and positively affect job stress, which in turn significantly impacts turnover intention. Additionally, workload and work fatigue also directly and significantly influence employees’ intention to leave. Job stress acts as a key mediator linking workload and fatigue to turnover intention. These results suggest that increasing workload and fatigue elevate stress levels, which subsequently heighten employees’ desire to resign. The study highlights the need for PT Indosat Tbk’s management to ensure workload balance, allow adequate rest periods, and promote a supportive work environment to mitigate stress and reduce turnover. Proper stress management can help the company maintain a stable, motivated, and loyal workforce
Strategi Peningkatkan Repurchase Intention melalui Customer Experience dan Perceived Value dengan Brand Reputation sebagai Variabel Mediasi (Studi pada Konsumen CV. Cynthia Box Kudus) Naufal Nur Ikhsan; Mulyana Mulyana
ARZUSIN Vol 6 No 4 (2026): AGUSTUS
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/arzusin.v6i4.9864

Abstract

Increasingly intense competition in the carton packaging industry requires companies not only to rely on product quality but also to pay attention to customer experience and perceived value in order to increase repurchase intention. Sales fluctuations at CV. Cynthia Box Kudus indicate instability in customers’ repurchase intention. This study aimed to analyze the effect of customer experience and perceived value on repurchase intention, with brand reputation as a mediating variable. This study used a quantitative approach with a survey method, involving 100 respondents selected through purposive sampling. Data were collected using a questionnaire and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4.0. The results showed that customer experience had a positive and significant effect on brand reputation but did not have a significant effect on repurchase intention. Perceived value had a positive and significant effect on brand reputation and repurchase intention, while brand reputation had a positive and significant effect on repurchase intention. In addition, brand reputation was unable to mediate the relationship between customer experience and repurchase intention, but was able to mediate the relationship between perceived value and repurchase intention. These findings confirm that perceived value and brand reputation are dominant factors in increasing repurchase intention. The implications of this study indicate the importance of companies improving customers’ perceived value and maintaining brand reputation to strengthen customer loyalty in the long term.
Co-Authors Abda Abda Agus Waluyo Angela Mariana Lusiastuti Angki Ismayadi Arif Wijaya Rahman Asep Sumantri Bambang Erawan Darmawan Mukti Wibowo Dede Rohmat Nurjaya Dedi Hariyanto Denny Alfiyan Denny Ramdhanni Dzukran Fauzan Edwina Edwina Eka Yulianti fauzan ali Fenni Supriadi Fia Sri Mumpuni Freddi Susandi Gevi Larasty H. Rajab Heni Pujiastuti hidayat pandu setiawan Imam Taufik Jonedhi Jonedhi Keri Lestari Kharisma Pratidina Laela Nurhafiah Maria Angela Lusiastuti Masriani Situmorang Muarif Muarif Naufal Nur Ikhsan otong Zaenal Arifin Pitriani, Pipit rifa dwi aulia Rifky Pujautama Rosmawati Rosmawati Roswati Nurdin Samsi Haryono Silvi Saputri Sindy Fatikasari Syarah Nurwahyuni Tisen Tisen Wahyu Hidayat Wahyu P. Sari