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The Role of Perceived Organizational Support and Employee Engagement on Turnover Intention: Evidence from a Public Accounting Firm in Indonesia Tarigan, Emme Riahta Br; Salendu, Alice
Dinasti International Journal of Management Science Vol. 7 No. 3 (2026): Dinasti International Journal of Management Science (January - February 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i3.6182

Abstract

High turnover intention remains a strategic challenge for public accounting firms due to its detrimental impact on audit quality, operational continuity, and human capital sustainability (Hom et al., 2017). Grounded in Organizational Support Theory (Eisenberger et al., 1986), this study examines the effects of perceived organizational support (POS) and employee engagement on turnover intention and identifies the dominant predictor within a professional service context. Using a quantitative cross-sectional design, data were collected from 110 auditors at the Associate and Senior Associate levels in a public accounting firm in Indonesia. POS was measured using the Survey of Perceived Organizational Support (Eisenberger et al., 1986), employee engagement was assessed using the ISA Engagement Scale (Soane et al., 2012), and turnover intention was measured using the Turnover Intention Scale (Bothma & Roodt, 2013). Data were analyzed using descriptive statistics, Pearson correlation, and multiple regression analysis. The results reveal that both perceived organizational support and employee engagement have significant negative relationships with turnover intention, consistent with prior empirical findings (Riggle et al., 2009; Kurtessis et al., 2017). However, perceived organizational support demonstrates a stronger and more consistent predictive effect. These findings underscore the critical role of organizational support mechanisms in reducing employees’ intention to leave and provide empirical support for Organizational Support Theory within the context of professional service firms in emerging economies.
Logic vs Aesthetic: The Effect of Environmental Claim and Visual Design in Green Advertising Kostan, Hashella; Salendu, Alice
Media Ekonomi dan Manajemen Vol 35, No 2 (2020): Empowering Corporate Governance for Sustainable Development
Publisher : Fakultas Ekonomika dan Bisnis UNTAG Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (324.638 KB) | DOI: 10.24856/mem.v35i2.1468

Abstract

The surge in demand for green products leads to rampant practice of “greenwashing”, in which marketers deceitfully try to position their brand as more eco-friendly than it actually is. Past studies on green advertisements have indicated that visual cues in the advertisements can also play a part in affecting consumers’ evaluation of the product and its eco-friendly feature. This study was conducted to examine the effect of two essential elements in a green advertisement, which are the overall visual aesthetic quality of the advertisement and verbal environmental claim. The study was conducted using an experimental vignette method. Two hundred seventy-six respondents participated in this study. Through MANOVA statistical analysis, it was found that both aesthetic quality and environmental claim type used significantly affect green brand associations, as well as the attitude respondents, have towards the brand. However, this significant effect of ads visual aesthetic quality can be concerning since it might hinder consumers to objectively evaluate the environmental claim of the product.
Work Culture in Post-Pandemic: Role of the Temporal Flexibility and Supportive Supervisor Culture Towards Employee’s Work Stress Gabriela Atalie; Alice Salendu
Indigenous: Jurnal Ilmiah Psikologi Vol. 8 No. 3 (2023): November
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/indigenous.v8i3.3114

Abstract

Abstract. Although the Covid-19 Pandemic has abated, its effects thrive to impact other areas, including the workplace culture. Temporal Flexibility and Supportive Supervisor Culture are crucial for employees in the pandemic era, yet many contradictions remain in the research. Additionally, little is known about the relationship between Supportive Supervisor Culture and other work cultures under the pretext of employee work-life balance. This study aimed to evaluate the combination of two cultures modifying the work stress score among employees during the pandemic. The Experimental Vignette Method (EVM) was utilized through manipulation and surveys to acquire a more profound knowledge of worker stress levels. The results indicated that the group with a non-Temporal Flexibility Culture and a less Supportive Supervisor Culture reported the highest levels of work stress. Additionally, marital status governs stress levels; the amount of work stress among unmarried individuals was higher than among married adults with children. However, there was no significant contrast between job positions and employee status in terms of work stress mean. Moreover, younger employees were discovered to be more stressed at work than those of older employees. This research will assist organizations in adopting a culture that promotes the psychological well-being of their employees in the post-pandemic era.
The Role of Culture, Leader Motivating Language, and Procedural Justice Climate on Organizational Identification Fathiyah Faiha Faisal; Alice Salendu
Indigenous: Jurnal Ilmiah Psikologi Vol. 9 No. 2 (2024): July
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/indigenous.v9i2.4793

Abstract

Emotional culture is a crucial aspect that can enhance organizational outcomes. However, research on affective aspects in the workplace is still underexplored and requires further investigation. This study aims to examine the moderating role of procedural justice climate in the relationship between leader motivating language and organizational identification, mediated by positive emotional culture. The study involved 158 employees with a minimum of one year of work experience and has a superior in their workplace. Measurement tools included the leader motivating language scale (α = 0.95), organizational identification scale (α = 0.74), positive emotional culture scale (α = 0.94), and procedural justice climate scale (α = 0.88), adapted into the Indonesian language. Data was analyzed with PROCESS model 4 and 14 by Hayes. The results indicate that 1) positive emotional culture partially mediates the relationship between leader motivating language and organizational identification; 2) procedural justice climate does not moderate the relationship between leader motivating language and organizational identification mediated by positive emotional culture. This study lays the groundwork for further research, suggesting that organizations should focus on organizatinal culture, therefore it increases employee’s organizational identification.
Work-family culture dan organizational commitment karyawan wanita: Work-life balance sebagai mediator: Work-family culture and organizational commitment of female employees: Work-life balance as a mediator Larasati, Dewi; Salendu, Alice; Etikariena, Arum
Persona:Jurnal Psikologi Indonesia Vol. 11 No. 2 (2022): Desember
Publisher : Faculty of Psychology Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (423.068 KB) | DOI: 10.30996/persona.v11i2.7759

Abstract

Abstract The economy and education levels in Indonesia which continue to grow are not directly proportional to the increase in women employees. One of the factors that make Indonesian women underrepresented in the workforce is the family factor, women decided to leave work when they are married. This study aims to examine the effect of work-life balance in mediating the relationship between work-family culture and organizational commitment of women employees in the hope women employees are more committed to the organization because of the availability of supportive organizational culture. The instruments used are the work-family culture scale (∝ = 0.84), work-life balance (∝ = 0.88), and organizational commitment (∝ = 0.72). The sampling technique used was purposive sampling and the participants are 120 women employees in the banking industry. Data analysis used PROCESS Hayes model 4 (simple mediation). The results showed that work-life balance fully mediates the relationship between work-family culture and organizational commitment. This study provides an understanding of the importance of implementing a work-family culture to balance work and life demand in order to make employees more committed to the organization. Keywords: Female employees; organizational commitment; Work-family culture; Work-life balance Abstrak Tingkat ekonomi dan pendidikan di Indonesia yang terus tumbuh ternyata tidak berbanding lurus dengan bertambahnya tenaga kerja perempuan. Salah satu faktor kurangnya partisipasi pekerja perempuan di Indonesia adalah faktor keluarga yaitu perempuan memutuskan untuk keluar dari pekerjaan karena sudah berkeluarga. Penelitian ini bertujuan untuk mengetahui pengaruh work-life balance dalam memediasi hubungan work-family culture dan organizational commitment karyawan wanita sehingga diharapkan karyawan wanita lebih berkomitmen terhadap organisasi karena budaya organisasi yang mendukung. Instrumen yang digunakan adalah skala work family culture (∝= 0.84), work-life balance (∝ = 0.88), dan organizational commitment (∝= 0.72).Teknik sampling yang digunakan adalah purposive sampling dengan kriteria karyawan wanita di industri perbankan dan didapatkan 120 responden. Teknik analisis data menggunakan PROCESS Hayes model 4 (mediasi sederhana). Hasil penelitian menunjukkan bahwa work-life balance memediasi secara sempurna hubungan antara work-family culture dan organizational commitment. Studi ini memberikan pemahaman akan pentingnya menerapkan work-family culture untuk menyeimbangkan tuntutan kehidupan pekerjaan dan pribadi sehingga membuat karyawan lebih berkomitmen pada organisasi. Kata kunci: keseimbangan kehidupan kerja dan pribadi; komitmen organisasi; kultur organisasi ramah keluarga; tenaga kerja wanita
Kepemimpinan inklusif dan voice behavior pada karyawan: Menguji peran budaya inovatif: Inclusive leadership and voice behavior among employees: Examining the role of an innovative culture Rohmah, Zakia Nur; Etikariena, Arum; Salendu, Alice
Persona:Jurnal Psikologi Indonesia Vol. 11 No. 2 (2022): Desember
Publisher : Faculty of Psychology Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (389.471 KB) | DOI: 10.30996/persona.v11i2.7837

Abstract

Abstract Organizational culture is one of the predictors that can influence employees' voice behavior. However, research on organizational innovation culture with employee voice behavior still needs to be more extensive and needed. This study aims to determine the role of innovative organizational culture in mediating the relationship between inclusive leadership and employee voice behavior. The study conveniently sampled 174 employees from various innovative companies. The measuring instruments used are the Inclusive Leadership Scale (α = 0.85), Organizational Culture Assessment Instrument (α = 0.84), and the Voice Behavior Scale (α = 0.93) which have been adapted into Indonesian—data analysis with the PROCESS 4 model from Hayes. The result highlights that inclusive leadership was positively correlated with employee voice behavior, and innovative culture partially mediated the relationship between inclusive leadership and employee voice behavior. The implication for organizations is to set up leaders with inclusive characteristics through self-development and training, facilitating safe environments to express employee voices and opinions by implementing values that support flexibility and autonomy. Keywords: Innovative culture; Inclusive leadership; Voice behavior; Organizational culture Abstrak Budaya organisasi merupakan prediktor yang mampu memengaruhi perilaku bersuara bagi karyawan. Namun, penelitian terkait budaya inovatif organisasi bersama dengan outcome perilaku bersuara karyawan ini masih minim diteliti dan memerlukan eksplorasi lebih lanjut. Penelitian ini bertujuan mengetahui peranan budaya inovatif organisasi dalam memediasi hubungan antara kepemimpinan inklusif dan perilaku bersuara karyawan. Sampel penelitian adalah karyawan yang bekerja dari beberapa perusahaan yang diprediksi memiliki budaya organisasi yang inovatif dengan jumlah populasi yang tidak diketahui secara pasti dan dipilih menggunakan teknik convenience sampling. Alat ukur yang dipakai adalah Inclusive Leadership Scale (α = 0.85), Organizational Culture Assessment Instrument (α = 0.84), Voice Behavior Scale (α = 0.93) yang telah diadaptasi ke dalam Bahasa Indonesia. Analisis data dengan PROCESS model 4 Hayes. Hasil menunjukkan bahwa kepemimpinan inklusif secara positif berkorelasi dengan voice behavior, budaya inovatif memiliki efek mediasi parsial pada hubungan kepemimpinan inklusif dan voice behavior karyawan. Implikasi penelitian ini bagi organisasi supaya mampu memfasilitasi lingkungan yang aman bagi karyawan dalam menyampaikan suara dan pendapatnya dengan menyiapkan pemimpin-pemimpin yang memiliki karakteristik inklusif melalui pengembangan diri dan training serta menerapkan nilai-nilai yang mendukung fleksibilitas dan otonomi bagi karyawan. Kata kunci: Budaya inovatif; Kepemimpinan inklusif; Perilaku suara; Budaya organisasi
Pengaruh Kepemimpinan yang Memberdayakan, Komitmen Afektif terhadap Berbagi Pengetahuan: Peran Moderasi Budaya Kolaborasi Febrie Sani Pangaribuan; Alice Salendu
Humanitas (Jurnal Psikologi) Vol 6 No 1 (2022)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/humanitas.v6i1.4697

Abstract

Companies will get many benefits if they encourage employees to share their knowledge. Knowledge-sharing activities will improve individual, team, and company performance. The purpose of this study is to investigate the mediating role of affective commitment between empowering leadership and knowledge sharing as well as the moderating role of collaborative culture between empowering leadership and knowledge sharing mediated by affective commitment using data collected from 84 employees in X company by accidental sampling technique.  The scales of measurement adopted were empowering leadership scales (Yun et al., 2006), affective commitment scales (Rhoades & Eisenberger, 2001), collaborative culture scales (Pérez López et al., 2004), and knowledge sharing scales ( Hooff & Ridder, 2004). The results find the full mediating role of affective commitment and show that empowering leadership significantly impacts knowledge sharing (β = 0.20; SE = 0.108; 95%CI [0.513.0.475]). There is no conditional role of collaborative culture on the interaction of leadership empowerment, affective commitment, and knowledge sharing (β=0,058; p>0,05; 95%CI [-0,115.0,189]).  Companies can encourage employees to share their knowledge by empowering leadership, as this leadership style can build knowledge transfer among employees by creating affective commitment.