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All Journal E-Journal Home Economic and Tourism Jurnal Pendidikan Teknologi dan Kejuruan JURNAL PENDIDIKAN TAMBUSAI Jurnal Pendidikan dan Keluarga Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Ira Meirina Chair
Universitas Negeri Padang
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Social Sciences Other

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ANALISIS KUALITAS PELAYANAN ROOM ATTENDANT DI ROCKY PLAZA HOTEL PADANG Fitry, Herma; Chair, Ira Meirina; Suyuthie, Hijriyantomi
Journal of Home Economics and Tourism Vol 15, No 2 (2017): Periode September 2017
Publisher : Faculty of Tourism and Hospitality - Universitas Negeri Padang

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Abstract

The purpose of this research is to determine the quality of room attendantservice at Rocky Plaza Hotel in terms of 5 indicators of service quality, namely:reliability, responsiveness, assurance, empathy and tangibles . The method whichwas used in this research was descriptive quantitative. The population of thisstudy was guests staying at the Rocky Plaza Hotel Padang, with an averagenumber of guests as many as 5001 people. Sampling technique in this research ispurposive sampling counted 98 guests. The data were collected through aquestionnaire using likert scale which validity and reliability have been tested.The result of the research demonstrates that overall service quality at Hotel RockyPlaza Padang was classified as a good category with the visitor percentageof 54%.While for each indicator are: 1) tangibles as much as 54% of respondents statedgood, 2) empathy as much as 59% respondent stated enough, 3) reliability 48% ofrespondents stated enough, 4) Responsiveness as many as 49% of respondentsstated enough, 5) assurance as much as 50% of respondents stated good.
PENGELOLAAN OBJEK WISATA CAGAR ALAM RIMBO PANTI KABUPATEN PASAMAN Afrida, Yelni; Chair, Ira Meirina; Kasmita, Kasmita
Journal of Home Economics and Tourism Vol 9, No 2 (2015): priode Juni 2015
Publisher : Faculty of Tourism and Hospitality - Universitas Negeri Padang

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Abstract

This study aims to determine the management Attractions Rimbo PantiNature Reserve Pasaman. This type of research is descriptive qualitative andquantitative research (mixed method). This study consists of four indicators,namely management: Planning is focused on the preservation and protection offlora and fauna. Organizing managers led by a Head of Tourism. The briefing is toinvite and communicate to all members to create a positive impression ofattractions. Supervision is done by janitors and security in the attraction. Thequestionnaire results travelers and tourists say less well choose not to come backto attractions with a percentage of 57%. Suggestions rating for the manager is topay more attention again in pengelolaaan attraction especially in tourist facilities.Key Words: Planning, Organizing, Directing, Actuating
PENGARUH KUALITAS PELAYANAN KARYAWAN TERHADAP KEPUASAN TAMU DI EDOTEL BUNDO KANDUNG SMK N 9 PADANG Lismarni, Lismarni; Chair, Ira Meirina; Kasmita, Kasmita
Journal of Home Economics and Tourism Vol 15, No 2 (2017): Periode September 2017
Publisher : Faculty of Tourism and Hospitality - Universitas Negeri Padang

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Abstract

The purpose of this research is to find the effect of employee service quality (X) on guest satisfaction(Y) in Edotel Bundo Kandung SMK N 9 Padang. This Research is classified as quantitative research. The population of this research are all quest that stayed at Edotel Bundo Kandung SMK N 9 Padang at period of 2013 until 2015. This research use non-probability sampling as the sampling method, it means that this sampling method will not give the same exact change for each population to be selected as research sample. This research used incidental sample. That means all population that met the researcher during data gathering process will be selected as the data source or sample. Total sample that used in this research are 100 samples. The data are collected by spreading research questionnaire items are constructed by using Likert scale and the validity and reliability of each questionnaire have been tasted. The result of this research shown that on employee service quality each good and fair category(48%), the level of quest satisfaction level are on good category (55%). This means that employee service quality have positive and signifiant effects on quest satisfaction in Edotel Bundo Kandung SMK N 9 PadangKeywords: employee service quality, quest satisfaction
RELATIONS OF BRAND IMAGE TOCUSTOMERS BUYING DECISIONON GRAND INNA MUARA HOTEL PADANG Zengga, Zengga; Chair, Ira Meirina; Abrian, Youmil
Journal of Home Economics and Tourism Vol 4, No 3 (2013): Periode September 2013
Publisher : Faculty of Tourism and Hospitality - Universitas Negeri Padang

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Abstract

This study aims to describe the relations between brand image to customers buying decision room in hotel grand inna muara padang. This study is a descriptive correlational study. The study population as many as 1694 consists of guest during stay on grand inna muara hotel padang. The descriptive analysis of the results showed that brand image categorized excellent (56%) and categorized quite good (33%). The  descriptive analysis of the result results showed that customers buying decision categorized excellent (38%) and categorized quite good (26%). results of correlation pearson product moment showed have significant relation  between brand image and customers buying decision on grand inna muara hotel. Correlation coefficient 0,254 and significant level 0,014. Keywords: brand image, customers buying decision.
TINJAUAN KEBUTUHAN AKTUALISASI DIRI KARYAWAN OPERASIONAL DI HOTEL GRAND ROCKY BUKITTINGGI Mauliddy, Yozi; Chair, Ira Meirina; Kasmita, Kasmita
Journal of Home Economics and Tourism Vol 10, No 3 (2015): Priode September 2015
Publisher : Faculty of Tourism and Hospitality - Universitas Negeri Padang

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Abstract

This research aimed to describe about self actualitation needs operational employees in Grand Rocky Hotel Bukittinggi which in term of three indicators : achievement needs, safety needs and status needs. The type of this research is descriptive with qualitative data. Data collection techniques by using observation, interview and documentation. Based on the reseach about (1) achievement needs to do something better than the competitor, obtaining or passing through a dificult target, to develop the best way to do something already met properly. (2) Security needs include having a job that bring a sense of security, have protection from illness and disability, avoid the task with the risk of failure or error already met properly. (3) Status needs include having a vehicle according to the need already met properly, but stay in the righ medha environment and ncluded in the elite club have not been met properly.Key Word: Self Actualitation Needs, Operational Employee, Hotel
TINJAUAN POTENSI OBJEK WISATA PANTAI TUGU JEPANG AIR BANGIS KECAMATAN SUNGAI BEREMAS MENJADI DESTINASI WISATA KABUPATEN PASAMAN BARAT Warni, Nelli; Silfeni, Silfeni; Chair, Ira Meirina
Journal of Home Economics and Tourism Vol 9, No 2 (2015): priode Juni 2015
Publisher : Faculty of Tourism and Hospitality - Universitas Negeri Padang

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Abstract

This research is motivated not influx attraction Tugu Jepang Air Bangis Beach into 10 major destination attractions in West Sumatra. This research aimed to describe potential of Tugu Japan Air Bangis Beach which include (a) what to see, (b) what to do, (c) what to buy, (d) what to arrived and (e) what to stay. This type of research is qualitative descriptive. The data of this research is the potential attraction of Pantai Tugu Jepang Air Bangis. Techniques of collecting data using interviews, observation and documentation involving informants namely attraction manager (5 people), traders around attractions (7 people), as well as visitor attractions (10) using Snowball sampling technique. results of the research are Tugu Japan Air Bangis Beach no fit into 10 major destination attractions  West Sumatra. It is seen by 5 main condition Tugu Japan Air Bangis Beach tourism destination not meet these requirements to the maximum five. The fifth requirement is already there but is still inadequate.  Keyword : Potensial, Tourist Objects, Tour Destination
PERSEPSI TAMU TENTANG PELAYANAN RESEPSIONIS DI PREMIER BASKO HOTEL PADANG NURSAL, MUTIA HERLINA; Chair, Ira Meirina; Yuliana, Yuliana
Journal of Home Economics and Tourism Vol 5, No 1 (2014): Periode Maret 2014
Publisher : Faculty of Tourism and Hospitality - Universitas Negeri Padang

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Abstract

This research was motivated by several things, among others, less polite reception staff and less friendly in serving guests.The purpose of this study was to describethe perceptions of a service receptionist at Premier Basko Hotel Padang in the review of the five service indicators are: reliability, responsiveness, assurance, empathy, and tangibles. This study is kuantitatif.Populasi in the research are  Premier Basko Hotel Padang, amounting to 1704 people. The sampling are taken as incidental  by 94 guests. The technique of collecting data using questionnaires Likert scale. Data were analyzed through descriptive analysis with the help of SPSS Program Version 16. The results showed that the perception of a service receptionist at Premier Basko Hotel Padang is quite good with an average value (mean) of 71.45. On the indicator reliability is in the category quite well with the average value (mean) of 15.40, the indicator of responsiveness in the category of less well with the average value (mean) of 12.32, the assurance indicators in the category of less well with the average value (mean) of 17.53, the indicator empathy is in the category of less well with the average value (mean) of 12.46, and the indicator tangibles  physical evidence) is in the category of less average value (mean) of 13.72. Keywords : Perception, guest services, front office
PENGARUH ADVERTISING TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN DI RESTORAN Hasan, Siti Fatimah; Chair, Ira Meirina; Abrian, Youmil
Journal of Home Economics and Tourism Vol 15, No 2 (2017): Periode September 2017
Publisher : Faculty of Tourism and Hospitality - Universitas Negeri Padang

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Abstract

The purpose of research is to determine the influence of advertising on purchasing decisions with Taman Sari restaurant. This research consists of 2 variables: purchasing decisions and advertising with indicator: print media, broadcast media, and media support. Types of causal research is associative. The population in this research totalled 724 people. The technique of sampling was probability sampling, purposive sampling by using. The number of samples amounted to 88 peoples. Data collection using the Likert scale is based on the now proven validity and reliability. Based on the results of the study showed that significantly influence the purchasing decisions of consumers advertising the results linear regression hypothesis test retrieved Fhitung 7,840 with sig. 0.006. So the variable variable affect the advertising purchase decisions. Furthermore with the R square of 0.084, meaning that the influence of the variable X against Y is a variable of 8.4%, while 91.6% were influenced by other factors. Keywords: advertising, making decision, restaurant
PENGARUH KOMPENSASI TERHADAP KEPUASAN KERJA KARYAWAN DI HOTEL GRAND ROCKY BUKITTINGGI Rahman, Hidayatur; Chair, Ira Meirina; Abrian, Youmil
Journal of Home Economics and Tourism Vol 15, No 2 (2017): Periode September 2017
Publisher : Faculty of Tourism and Hospitality - Universitas Negeri Padang

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Abstract

The purpose of research is to determine the effects of compensation on employee job satisfaction at Grand Rocky Hotel Bukittinggi. The research is associative causal research With a population of all employee Grand Rocky Hotel Bukittinggi with status permanent and contract , amounting to 112 employees. The selection of the study sample using nonprobability with sample of 87 employee are taken purposive sampling. Collecting data using a questionnaire based on Likert Scale which has been tested for validity and reliability. The study concluded that the overall compensation belong to the category of a very good with the percentage 55,17% and job satisfaction too belong to the category of a very good with the percentage 64,36%. These results indicate a positive and significant influence between compensation and employee job satisfaction at Grand Rocky hotel Bukittinggi where the value of 21.970 t> t table 1.662. Thus Ha stating there is influence between compensation and job satisfaction can be received with great influence of 85%, while 15% were job satisfaction is influenced by other factors.Key words: compensation and job satisfaction.
HUBUNGAN KUALITAS PELAYANAN KARYAWAN ROOM BOY DENGAN KEPUASAN TAMU YANG MENGINAP DI HOTEL ROCKY PLAZA PADANG Diansyah, Tisra; Chair, Ira Meirina; Pramudia, Heru
Journal of Home Economics and Tourism Vol 10, No 3 (2015): Priode September 2015
Publisher : Faculty of Tourism and Hospitality - Universitas Negeri Padang

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Abstract

The purpose of this study are: (1) Describe the service quality of room boy employess, (2) Describe the customer satisfaction and (3) Analyze the relationship between room boy service quality employee towards customer satisfaction who stay over night Rocky Plaza Hotel Padang. The research is correlational. Research The population of this study are, all the guest who ever stayed at the Rocky Hotel Plaza Padang. A sample of 98 customers are taken incidentally. Data was collected using a questionnaire that had been tested for validity and reliability. Furthermore the data were analyzed by descriptive and correlation with the help of computer program SPSS version 16.00.The results showed that: (1) The service quality of the room boy employee positioned the very good category (96%), (2) the guest satisfaction positioned the very good category (95%) and (3) There is a positive and significant relationship between room boy employee service quality and customer satisfaction with the value of r amounted to 0,851 (0,000 sig) and interpreted that these two variables has strong relationship
Co-Authors Afriana, Fitri Afrida, Yelni Amrisdi Pranata Ananda, Prima Rizki Asmar Yulastri Aulia Rahmi, Aulia Azwar, Hendri Bamy Emely Diansyah, Tisra Dini Mairoza Dwi Pratiwi Wulandari Elia Nandayana Pane elida elida Farhan, Muhammad Shaquel Febrina, Nini Ferdian, Feri Fitry, Herma Gavi Rahmat Pratama Gizel Gradinta Lineri Hasan, Siti Fatimah Hermanto, Anggun Hijriyantomi Suyuthie Jenny Fresiskha Kasmita Kasmita Kirey Lisya Yunanda Kurnia, Yofi Lismarni Lismarni, Lismarni Maharani, Miranda Mauliddy, Yozi mega wulan dari Meiza Herlinda MUSPRIADI, MUSPRIADI Nova Shabrina NURSAL, MUTIA HERLINA Nuzli Ramadhani Pasaribu, Sriandani Pramudia, Heru Putra, Ronaldo Putri, Novia Sri Rahman, Hidayatur Rany Ayuastika Reni Anjeli Rina Satriyani Rita, dEFFI Faffua Setiawati, Desi Eka Silfeni Silfeni Siti Fatma Suwita, Suwita Suyuthie, Hijriyantomi Syarif, Winerlis ULWAN, NASEH Vina Ananda Vivi Triyanti Warni, Nelli Waryono . Widiatmoko, Andri Wirnelis Syarif Witrin, Rosy Youmil Abrian Yuke Permata Lisna Yuliana Yuliana Yulianti Yulianti Zengga Zengga Zuhra, Usie Fatimah