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All Journal IAES International Journal of Artificial Intelligence (IJ-AI) Jurnal Ilmiah Kursor Proceeding of the Electrical Engineering Computer Science and Informatics Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Journal of Information Technology and Computer Science (JOINTECS) Jurnal Kreativitas PKM Jurnal Mantik Ilomata International Journal of Tax and Accounting Bakti Cendana: Jurnal Pengabdian Masyarakat Patria : Jurnal Pengabdian Kepada Masyarakat Jurnal Mandala Pengabdian Masyarakat Insyst : Journal of Intelligent System and Computation Aptekmas : Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian Pada Masyarakat Indonesia (JPPMI) Jurnal Nasional Teknik Elektro dan Teknologi Informasi Konstelasi: Konvergensi Teknologi dan Sistem Informasi Jurnal Atma Inovasia
Adri Gabriel Sooai
Ilmu Komputer Universitas Katolik Widya Mandira
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Mapping Public Emotions with AI: An Analysis of Indonesian Society's Strong Reaction to Bank and PPATK Regulations and Their Threat to Economic Sonbay, Yolinda Yanti; Sooai, Adri Gabriel; Manehat, Beatrix Yunarti; De Brito, Manuel
Ilomata International Journal of Tax and Accounting Vol. 7 No. 1 (2026): January 2026
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijtc.v7i1.2165

Abstract

This study employs Artificial Intelligence (AI) to examine public sentiment and emotion surrounding Indonesia’s dormant bank account regulation issued by the Financial Transaction Reports and Analysis Center (PPATK). Drawing on 3,028 YouTube comments, the study addresses a gap in Indonesian public policy research, where social media analysis has largely relied on basic sentiment polarity without incorporating psychology-based mood-state models. We develop an integrated AI-driven analytical framework combining Latent Dirichlet Allocation (LDA) topic modelling (k = 13 clusters), lexicon-based sentiment scoring visualized through a heatmap, and an adapted Profile of Mood States (POMS) multiclass emotion classification scheme for Indonesian-language discourse. Rather than merely combining techniques, the framework operationalizes a layered analytical structure linking thematic clustering, polarity intensity, and differentiated mood-state profiling within a unified workflow. Statistical testing confirms that the observed emotional distribution significantly deviates from a uniform pattern (χ² = 15140.00, dof = 5, p < 0.001). The findings indicate that Depression (n = 2121) and Confusion (n = 603) dominate the discourse, suggesting that public responses are characterized more by hopelessness and uncertainty than overt hostility. Conceptually, this study advances policy discourse analysis by integrating psychology-based mood-state interpretation into digital public opinion research, enabling a more granular understanding of how regulatory decisions resonate emotionally within developing country contexts. Operationally, the results demonstrate how emotion-based analytics can inform stages of the policy cycle, particularly agenda-setting and communication evaluation, by identifying dominant emotional signals that may indicate risks to institutional trust. These findings provide structured empirical insight into the emotional dimensions of financial regulation debates while acknowledging the need for continued methodological refinement.
Co-Authors Adi Nugroho Adrianus Ketmoen Adrianus Ketmoen Agustinus Bimo Gumelar Alfry Aristo Jansen Sinlae Alicia Herlin Mondolang Aloysius Djalo Ambrosius Faofeto Ambrosius Faofeto Anggelinus Nadut Anselmus Boy Baunsele Aris Winaya Atyanta Nika Rumaksari Atyanta. N. Rumaksari Beatrix Yunarti Manehat Benediktus Anindito Boelan, Erly G. Budihardja Murtianta Chantika Elisabeth Hermanus4 Corazon Olivia Sianturi De Brito, Manuel Didimus Dedi Dhosa Donatus Joseph Manehat Dwiandri, Fransiskus Asisi Aditya Dyana Sarvasti Emerensiana Ngaga Erly G. Boelan Fanani, Nurul Zainal Fransiskus Asisi Aditya Dwiandri Frengky Tedy Gerardus Diri Tukan Gloria Song Abimanyu Gunawan Dewantoro Hartanto Kusuma Wardana Henny Angri Manafe Hildegardis Missa Ignatius Pricher Agung Nirwanto Samane Khamid Khamid Khamid Khamid Laniwati, Melania Lenciani Seran Lukas Bambang Setyawan Maftuchah Maftuchah Maria Augustin Lopes Amaral Mariano Albertho Dewa Dewa Do Nascimento Mauridhi Hery Purnomo Mauridhi Hery Purnomo Maximus M Taek Meolbatak, Emiliana Metan Merpiseldin Nitsae Mochammad Mizanul Achlaq Moh Noor Al-Azam Mondolang, Alicia Herlin Natalia Magdalena Rafu Mamulak Nurul Zainal Fanani Paskalis Andrianus Nani Paskalis Andrianus Nani Patrisius Batarius Paul L Tahalele Paulina Aliandu Perdana, Muhammad Ilham Ratumakin, Paulus A. K. L. Riksakomara, Edwin Sardina Ndukang Shine Crossifixio Sianturi Sianturi, Shine Crossifixio Sisilia Daeng Bakka Mau Sudiarti, Yeyen Surya Sumpeno Taek, Maximus M. Wiwik Anggraeni Yoaclina D. Ninu Yolinda Yanti Sonbay Yovinia Carmeneja Hoar Siki