Article Per Year (5 Year)
p-Index From 2021 - 2026
3.877
P-Index
This Author published in this journals
All Journal JURNAL PENGABDIAN KEPADA MASYARAKAT EKONOMIS : Journal of Economics and Business Jurnal Pengabdian Dharma Laksana Dinasti International Journal of Education Management and Social Science Community Engagement and Emergence Journal (CEEJ) Management Studies and Entrepreneurship Journal (MSEJ) Cakrawala Repositori Imwi Jurnal PADMA: Pengabdian Dharma Masyarakat Kontigensi: Jurnal Ilmiah Manajemen Journal Of Human And Education (JAHE) Jurnal Inovasi Masyarakat Journal of Accounting and Finance Management (JAFM) JRAP (Jurnal Riset Akuntansi dan Perpajakan) Jurnal Pendidikan Indonesia (Japendi) Multifinance Jurnal Penelitian Pendidikan Indonesia Indonesian Journal of Strategic Management (IJSM)
Mariana Rachmawati
Universitas Widyatama
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

Published : 26 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Multifinance

 1 
THE ROLE OF E-SERVICE QUALITY, CUSTOMER SATISFACTION, AND EXPERIENCE IN REPURCHASE INTENTION ON TRAVELOKA USERS IN BANDUNG Kurniawan, Ryan; Rachmawati, Mariana; Suganda, Uce Karna
Multifinance Vol. 2 No. 3 (2025): Multifinance
Publisher : PT. Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/mfc.v2i3.346

Abstract

This research is intended to find out how the role of consumer satisfaction mediates the effect of service quality and customer experience on repurchase intention. To identify the relationship between e-service quality and repurchase intention through customer satisfaction as a mediation, the relationship between customer experience and repurchase intention through customer satisfaction as a mediation, the relationship between customer satisfaction and repurchase intention, the relationship between customer experience and customer satisfaction, and the relationship between e-services. service quality to customer satisfaction for Traveloka customers. The data collection method used a questionnaire research instrument in the survey method. The object of this research is 110 respondents who are Traveloka customers who are domiciled in Bandung and aged 17 years and over. The research method applied is a quantitative method using the SPSS data analysis program. The research results show that e-service quality and customer experience have a positive and significant effect on customer satisfaction. E-service quality, customer experience, and customer satisfaction have a positive and significant effect on repurchase intention.
Co-Authors ., Zulganef Agustin Lestari, Asri Annisa Lisdayanti Brahmana, Sunardi. S Cucu Hodijah Cumarna, Cumarna Dede Sutisna Deden Sutisna Dinda Kayani Putri Bestari Elena Maulidya Yuhananda Fania, Salsa Fansuri Munawar Febrianti, R. Adjeng Mariana Gagan Sugandi Gallang Perdana Dalimunthe Gunawan, Geraldo Istanto, Gatot Iwan Ridwansyah Kurniadi, Wandi Kusnara, Hasti Pramesti Lilis Yuaningsih Mahardhika, Tries Maria, Santi Mariana F, R.Adjeng Mariana, R. Adjeng Maryani Maryani Meta Maulidini Ni Putu Nurwita Pratami Wijaya Novianti Syafrina Pardamean Siahaan, Ramses Pratminingsih, Sri Astuti R. Adjeng Mariana Febrianti R. Adjeng Mariana. F Rahmatia Indriani Rashela, Windy Rini Handayani Rizki Piscal Aliansyah Ryan Kurniawan Salsabila, Syifa Hanifa Soraya, Novita Agistia Sri Astuty Pratminingsih Suganda, Uce Suganda, Uce Karna Suharno Pawirosumarto Sunardi S. Brahmana Syafrina, Novianti Windy Rashela Yuaningsih, Lilis Zulganef , Zulganef Zulganef Zulganef