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All Journal FORUM STATISTIKA DAN KOMPUTASI Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi LOSARI: Jurnal Pengabdian Kepada Masyarakat JEBDEKER: Jurnal Ekonomi, Manajemen, Akuntansi, Bisnis Digital, Ekonomi Kreatif, Entrepreneur Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) JRAP (Jurnal Riset Akuntansi dan Perpajakan) Journal of Artificial Intelligence and Digital Business Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Setia Mengabdi: Jurnal Pengabdian Kepada Masyarakat Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik
Iwan Kurniawan
Politeknik STIA LAN Bandung
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Library & Information Science Mathematics Public Health Social Sciences Transportation Other

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Customer Satisfaction Index (CSI) sebagai Alat Ukur Kepuasan Peserta BPJS Ketenagakerjaan Cabang Bandung Suci Gustomo, Sheva Roga; Asri, Melati Dewi; Ravenska, Nanda; Kurniawan, Iwan
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.2660

Abstract

This study aims to measure participant satisfaction with the services provided at the Bandung Suci Branch Office of BPJS Ketenagakerjaan and to formulate recommendations for service improvement. The research employed a descriptive quantitative method, with primary data collected through questionnaires distributed to 107 participants, complemented by field observations. The analysis was conducted using the Customer Satisfaction Index (CSI) approach with five indicators of customer satisfaction proposed by Kotler and Keller, namely product quality, service quality, emotional conditions, price, and cost. The findings indicate that participant satisfaction falls into the “fairly satisfied” category, with a CSI score of 61.82%. The lowest-performing dimensions include responsiveness, cost, empathy, reliability, product quality, and assurance. These results highlight the need for improvements, particularly in service speed and efficiency. As a follow-up, the study recommends a redesigned queuing system at the branch office to enhance service effectiveness and optimize participant satisfaction.
Cerdas Literasi Keuangan: Edukasi Gemar Menabung dan Pencegahan Pinjaman Ilegal di Desa Pamulihan Kabupaten Sumedang Kurniawan, Iwan; Fitriani, Laksmi; Rahmawati, Ati; Nurmalia, Euis; Priatna, Ramdani; Jubaedah, Edah; Kurniati, Tetty
LOSARI: Jurnal Pengabdian Kepada Masyarakat Vol. 7 No. 2 (2025): Desember 2025
Publisher : LOSARI DIGITAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53860/losari.v7i2.484

Abstract

The low level of financial literacy among rural communities, particularly in Pamulihan Village, Sumedang Regency, has created challenges in household financial management and increased vulnerability to illegal lending practices. This community service project focused on fostering saving awareness from an early age and raising public caution against illegal loans. The program was conducted by the Community Service Team of Politeknik STIA LAN Bandung, involving early childhood students of PAUD Khairunnisa and their parents as the target group. The method applied was a participatory-educative approach through interactive lectures, group discussions, and quiz-based evaluations to measure participants’ understanding. The results indicate improved knowledge among participants regarding types of savings, saving practices, and characteristics of illegal loans. Furthermore, a collective awareness emerged to start saving regularly and to avoid illegal borrowing, along with the initiation of family saving groups by participants. These findings highlight the beginning of a social transformation toward wiser and more sustainable financial behavior.
Peningkatan Pelayanan Publik: Pengelolaan Ekowisata Di Daerah Provinsi Yogyakarta Berdasakan Ulasan Sentimen Pengunjung Kurniawan, Iwan
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 27, No 2 (2024)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v27i2.942

Abstract

The development of ecotourism, especially in the Provinsi Yogyakarta region known for its rich natural and cultural potential, depends on the improvement of public services. The aim of this research is to identify the strengths and weaknesses in the public services provided by destination managers in Provinsi Yogyakarta through visitor sentiment analysis toward ecotourism in the area. Additionally, the purpose of this sentiment analysis is to explore whether visitors have a positive, negative, or neutral impression of these ecotourism attractions and to evaluate tourism management with various strategies for improvement. The research method uses a quantitative approach by collecting secondary data and processing it through sentiment analysis. The research findings show that tourist destinations in Provinsi Yogyakarta receive predominantly positive reviews, with 44 positive reviews compared to 11 negative ones. Beaches, mountains, museums, and temples are the most frequently visited destinations. Therefore, the development strategies should focus more on these four tourist destinations.
Co-Authors Adhika Bergi Nugroho Agus Rahayu Anang Kurnia Asri, Melati Dewi Bagus Sartono Budi Setiawan Setiawan Caesar Octoviandy Purba Dwiputrianti, Septiana Fandi Ahmad Fitriani, Laksmi Gustomo, Sheva Roga Hasna Ruwaidah Nikmatullah Heny Hendrayati Ikaputera Waspada, Ikaputera Islam, Varih Rizky Jubaedah, Edah Laksmi Fitriani Maya Sari Muhammad Nur Afandi Nanda Ravenska Nur Imam Taufik Nurmalia, Euis Priatna, Ramdani Puspita, Gita Cahyani Rahmawati, Ati Raisa Rafifiti Choerunnisa Ramdani Priatna Reni Wijayanti Rosalinda Fatrianingsih Sarah Asrina Rangkuti Tetty Kurniati