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ANALISIS KOMUNIKASI ANTAR DEPARTEMEN FRONT OFFICE DAN HOUSEKEEPING DI SAPPHIRE BOUTIQUE HOTEL KUDUS Ravita Sari; Enik Rahayu
Media Bina Ilmiah Vol. 19 No. 10: Mei 2025
Publisher : LPSDI Bina Patria

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Abstract

Interdepartmental work communication is a crucial factor in supporting smooth hotel operations and improving the quality of service to guests. This study aims to analyze the effectiveness of communication between the Front Office and Housekeeping departments at the Sapphire Boutique Hotel Kudus. The approach used is descriptive qualitative with data collection techniques in the form of in-depth interviews and observations of 13 staff from both departments. The results of the study showed that 61.5% of respondents considered interdepartmental communication to be quite effective, especially in routine activities such as the check-in process and laundry services. However, several obstacles were found such as delays in delivering information, differences in perception, and lack of written communication media. These obstacles risk reducing the speed and accuracy of service to guests. Solutions that have been implemented include daily briefings, the use of WhatsApp Group, and recording through log books. However, the effectiveness of communication is not optimal because there is no standard communication SOP and interdepartmental communication training. This study emphasizes the importance of strengthening a structured communication system, using appropriate media, and improving staff communication skills to support efficient work coordination and maximum guest service
DAMPAK PENGALAMAN KERJA DAN TINGKAT PENDIDIKAN PADA KINERJA PERANGKAT DESA DI KECAMATAN BANDUNGAN KABUPATEN SEMARANG Aba Yayit Al Bustomi; Yuniarto Rahmat Satato; Enik Rahayu
Journal of Innovation Research and Knowledge Vol. 5 No. 3: Agustus 2025
Publisher : Bajang Institute

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Abstract

This study aims to determine how the performance of village officials in Bandungan District, Semarang Regency, is impacted by their work experience. to ascertain the impact of village leaders' educational attainment on their effectiveness. to ascertain how the training and work experience of village administrators impact their performance. to determine which factors most affect the village authorities' performance metrics. By creating a questionnaire for respondents (village authorities), who will respond to it, a quantitative, factual, and the right research approach is used. 88 municipal authorities took part in this survey. The results of the study suggest that job experience and educational achievement may influence one another or both. Higher education and more work experience are associated with improved performance for village authorities. It is clear that the education level variable has the most influence on the performance variable
PENGARUH PELATIHAN, MOTIVASI KERJA, DAN BEBAN KERJA TERHADAP KEPUASAN KERJA KARYAWAN HOUSEKEEPING DI HOTEL ARUSS SEMARANG Vicky Bramasta; Enik Rahayu
Media Bina Ilmiah Vol. 20 No. 1: Agustus 2025
Publisher : LPSDI Bina Patria

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Abstract

This study aims to analyze the effect of job training, work motivation, and workload on employee job satisfaction at Aruss Hotel Semarang. This topic is important to study because job satisfaction is a key factor in increasing employee productivity and loyalty in the hospitality industry. This study uses a quantitative method with a survey approach and multiple linear regression analysis techniques on 50 respondents selected through purposive sampling. The results of the study indicate that job training, work motivation, and workload simultaneously have a significant effect on employee job satisfaction with a coefficient of determination (R²) of 0.877. Partially, the three variables also have a positive and significant effect, with workload being the most dominant variable. These findings indicate the importance of balanced workload management, relevant training, and appropriate motivation in creating a conducive work environment. The results of this study provide practical contributions to Aruss Hotel management in designing more effective human resource management strategies
Improving Digital Literacy and Indonesian Language for the Indonesian Community in Malaysia Enik Rahayu; Hendrajaya Hendrajaya; C. Susmono Widagdo; Henry Yuliamir; Nicolas Kevin Sulityawardhana; Anisa Eka Khatarina
An International Journal Tourism and Community Review Vol. 2 No. 3 (2025): September : An International Journal Tourism and Community Review
Publisher : Akademi Kesejahteraan Sosial Ibu Kartini Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69697/tourcom.v2i3.300

Abstract

This study focuses on improving digital literacy and formal Indonesian language proficiency among the Indonesian diaspora community in Kampung Baru, Kuala Lumpur, Malaysia. The community faces challenges in adapting to digital technology and maintaining linguistic and cultural identity, which limits their socio-economic participation and engagement in community activities. The objective of this research is to develop and implement a community-based program that enhances digital skills while promoting national language usage and cultural preservation. The program employed a participatory and interactive approach, including workshops, hands-on practice, mentoring, role-play, and storytelling, targeting 30 participants comprising youth, MSME actors, teachers, village officials, and housewives. Pre-test and post-test evaluations, direct observation, and interviews were used to assess the impact of the program. The results show significant improvements in digital literacy, with participants demonstrating enhanced skills in e-mail usage, document sharing, e-wallet applications, and digital security awareness, with post-test gains ranging from 40% to 45%. Likewise, proficiency in formal Indonesian language, public speaking, and cultural knowledge increased by 25% to 28%, reflecting both technical and cultural skill development. The findings indicate that community-based, participatory learning integrated with cultural reinforcement effectively bridges the digital divide and strengthens linguistic identity among diaspora communities. The study concludes that such a hybrid model not only empowers participants in digital and linguistic capacities but also promotes cultural sustainability and social cohesion, offering a scalable and replicable framework for similar communities.
Agile Management in Online Learning Platforms: Strategies for Dealing with Uncertainty in the Digital Age Nicolas Kevin Sulistyawardhana; Enik Rahayu; Henry Yuliamir
Proceeding of the International Conference on Management, Entrepreneurship, and Business Vol. 1 No. 1 (2024): June : Proceeding of the International Conference on Management, Entrepreneursh
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/icmeb.v1i1.139

Abstract

Abstract. This study examines the application of Agile Management principles in online learning platforms, focusing on the challenges and benefits experienced during implementation. Through qualitative research, including interviews and case studies, the research explores how platforms have adopted Agile practices, such as iterative cycles, regular feedback, and flexibility, to enhance responsiveness and adaptability. The findings reveal that the majority of platforms have integrated Agile principles, with a significant focus on overcoming challenges like resistance to change and a lack of training. Participants reported improved collaboration, increased efficiency, and the ability to respond to changes effectively. However, challenges remain, including the need for hybrid models combining Agile with traditional management frameworks. This study contributes valuable insights into the effectiveness of Agile practices in educational technology and offers directions for future research on enhancing Agile implementation in diverse educational settings.
Work Motivation as a Mediation of Compensation and Work Environment on Employee Performance Bambang Guritno; Henry Yuliamir; Enik Rahayu; Hendrajaya, Hendrajaya
Brilliant International Journal Of Management And Tourism Vol. 2 No. 2 (2022): Brilliant International Journal Of Management And Tourism
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v2i2.436

Abstract

There are still employee complaints that the compensation is not consistent with the concept of justice, the existing facilities at the research site are insufficient to perform community service duties, the facilities that require quantity and quality improvements. This study aims to prove the effect of compensation, facilities, and work environment on the job satisfaction of environmental employees in Kendal Regency. This research is included in quantitative research using SPSS 16 and research design using associative approach. The associative approach was carried out with the aim of finding the effect of compensation and work environment on performance mediated by work motivation. The time of the research was from January 2020 to April 2020. The population in this study were all district employees, totaling 89 (eighty nine) individuals. The sampling method in this study uses saturated sampling, where due to the limited number of populations, it is possible for the population to be sampled. The sample in this study in this study were district employees totaling 88 (eighty eight) people (minus the researcher). The results show that There are effects of compensation and work environment on work motivation, employees in Semarang Regency. There are effects of compensation and work environment, work motivation on the Performance of Environmental Employees in sub-districts of Semarang Regency. There is an effect of the work environment on work motivation and does not have an impact on the performance of environmental employees in sub-districts of Semarang Regency.
Experiences Of Foreign Tourists In The Old City Of Semarang: Evaluation Of Service Quality Foreign Languages In The Tourism Context Henry Yuliamir; Enik Rahayu; Renny Aprilliyani  
International Conference On Digital Advanced Tourism Management And Technology Vol. 1 No. 1 (2023): International Conference on Digital Advanced Tourism, Management, and Technolog
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/ictmt.v1i1.75

Abstract

Research aims to evaluate the quality of foreign language services provided to foreign tourists visiting the Old City of Semarang, a tourism destination that is increasingly in demand. This research uses a qualitative approach with various methods, including case studies, indepth interviews with foreign tourists, content analysis, participant observation, document analysis and data triangulation. The research results revealed that the majority of foreign tourists were impressed with foreign language services in the Old City of Semarang. They shared positive stories about interactions with officers who tried to help in a foreign language, which made them feel welcome and comfortable. Another positive experience involves the ability to explore the culture and history of the city through smooth interactions with local residents who are fluent in foreign languages. However, a number of foreign tourists also face obstacles, especially in terms of communication, navigation and understanding cultural differences. Some of the recommendations given by foreign tourists include increasing language training for officers, providing more information materials in foreign languages, improving navigation, cultural exchange programs, use of technology, tourist feedback channels, and increasing cooperation between stakeholders. This research has important implications for improving the tourism sector and local economy. Improving foreign language services in the Old City of Semarang can increase tourist satisfaction, result in repeat visits, positive recommendations, and a positive contribution to the city's economic growth. Therefore, language training, provision of information materials, improved navigation, promotion of culture, technology, feedback channels, and cooperation between stakeholders are key steps in achieving this goal.
Marketing Strategy For Getuk Eco Products To Msmes In Magelang City Lina Nur Liasari; Enik Rahayu
International Conference On Digital Advanced Tourism Management And Technology Vol. 1 No. 1 (2023): International Conference on Digital Advanced Tourism, Management, and Technolog
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/ictmt.v1i1.76

Abstract

Marketing strategy is important to measure the success of a business. This study aims to determine the strategies and constraints in marketing Getuk Eco. The type of research used is qualitative research with descriptive research. The results of this study indicate that Getuk Eco has implemented a marketing mix strategy that uses the 4P variables, namely Product, Price, Place and Promotion which can increase profits and sales of Getuk Eco products. In this study, there are supporting factors and inhibiting factors for the implementation of marketing strategies for Getuk Eco product sales, which are supporting factors, namely support from the co mmunity, good service and good management. Meanwhile, the factors that hinder the implementation of the marketing strategy for Getuk Eco products are that a good organizational structure has not been formed, the workforce or human resources are still low, and the stock of banknotes is limited.
The Effect Of Prices And Service Facilities On Loyalty Guests In Rooms Inc Hotel Semarang Aulia Febrianika; Renny Aprilliyani; Enik Rahayu
International Conference On Digital Advanced Tourism Management And Technology Vol. 1 No. 1 (2023): International Conference on Digital Advanced Tourism, Management, and Technolog
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/ictmt.v1i1.141

Abstract

The aim of this research is to determine and analyze theinfluence of price and facilities partially and jointly on guest loyalty at Rooms Inc Hotel Semarang and to determine the variables that most influence guest loyalty at Rooms Inc Hotel Semarang. This research uses a quantitative type of research. Quantitative research. The population in this study was 8,833 guests taken from data from November 2022 to December 2022 at Rooms Inc Hotel Semarang. The sample in this research was 100 respondents. Data collection techniques are questionnaires and observations. The analysis technique used in this research is multiple linear regression analysis. The results of the research state that price and facilities partially have a positive and significant effect on Rooms Inc. Hotel guest loyalty. Price and facilities jointly influence guest loyalty at Rooms Inc Hotel. The price variable is the variable that has the most influence on Rooms Inc Hotel guest loyalty
Identifikasi Dan Strategi Pemberdayaan SDM Dusun Ngaduman Samtono Samtono; Andhi Supriyadi; Enik Rahayu; Dyah Palupiningyas
Faedah : Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia Vol. 1 No. 2 (2023): Mei : Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia
Publisher : FKIP, Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/faedah.v1i2.69

Abstract

PKM activities were held in Ngaduman Hamlet, Kel. Title, Kec. Getasan, Semarang Regency. This activity involves several stakeholders. The implementation of HR Training activities in Improving the Economy in Ngaduman Hamlet is carried out in four stages, namely the socialization and preparation stage, the implementation stage, and the evaluation stage. In the first stage, internal coordination was carried out by the activity implementing team as well as external coordination involving activity partners. The implementation stage was a coordination process through FGDs in Ngaduman Hamlet which were present and several communities and also the relevant government, Field Practice Stage through direct field observation, Last stage in the form of activity evaluation, namely technical evaluation and evaluation through direct discussions with several parties to reach conclusions