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All Journal Jurnal Manajemen STIE Muhammadiyah Palopo Bisman (Bisnis dan Manajemen): The Journal of Business and Management Edutourism : Journal Of Tourism Reseach Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Journal of Innovation Research and Knowledge Jurnal Pengabdian Masyarakat Waradin Gema Wisata Safari : Jurnal Pengabdian Masyarakat Indonesia Media Bina Ilmiah Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Faedah: Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia Jurnal Pengabdian Masyarakat Journal of International Multidisciplinary Research An International Journal Tourism and Community Review International Conference on Digital Advanced Tourism, Management, and Technology Proceeding of The International Conference on Management, Entrepreneurship, and Business Brilliant International Journal of Management and Tourism
Enik Rahayu
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Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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ANALISIS KOMUNIKASI ANTAR DEPARTEMEN FRONT OFFICE DAN HOUSEKEEPING DI SAPPHIRE BOUTIQUE HOTEL KUDUS Ravita Sari; Enik Rahayu
Media Bina Ilmiah Vol. 19 No. 10: Mei 2025
Publisher : LPSDI Bina Patria

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Interdepartmental work communication is a crucial factor in supporting smooth hotel operations and improving the quality of service to guests. This study aims to analyze the effectiveness of communication between the Front Office and Housekeeping departments at the Sapphire Boutique Hotel Kudus. The approach used is descriptive qualitative with data collection techniques in the form of in-depth interviews and observations of 13 staff from both departments. The results of the study showed that 61.5% of respondents considered interdepartmental communication to be quite effective, especially in routine activities such as the check-in process and laundry services. However, several obstacles were found such as delays in delivering information, differences in perception, and lack of written communication media. These obstacles risk reducing the speed and accuracy of service to guests. Solutions that have been implemented include daily briefings, the use of WhatsApp Group, and recording through log books. However, the effectiveness of communication is not optimal because there is no standard communication SOP and interdepartmental communication training. This study emphasizes the importance of strengthening a structured communication system, using appropriate media, and improving staff communication skills to support efficient work coordination and maximum guest service
DAMPAK PENGALAMAN KERJA DAN TINGKAT PENDIDIKAN PADA KINERJA PERANGKAT DESA DI KECAMATAN BANDUNGAN KABUPATEN SEMARANG Aba Yayit Al Bustomi; Yuniarto Rahmat Satato; Enik Rahayu
Journal of Innovation Research and Knowledge Vol. 5 No. 3: Agustus 2025
Publisher : Bajang Institute

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This study aims to determine how the performance of village officials in Bandungan District, Semarang Regency, is impacted by their work experience. to ascertain the impact of village leaders' educational attainment on their effectiveness. to ascertain how the training and work experience of village administrators impact their performance. to determine which factors most affect the village authorities' performance metrics. By creating a questionnaire for respondents (village authorities), who will respond to it, a quantitative, factual, and the right research approach is used. 88 municipal authorities took part in this survey. The results of the study suggest that job experience and educational achievement may influence one another or both. Higher education and more work experience are associated with improved performance for village authorities. It is clear that the education level variable has the most influence on the performance variable
PENGARUH PELATIHAN, MOTIVASI KERJA, DAN BEBAN KERJA TERHADAP KEPUASAN KERJA KARYAWAN HOUSEKEEPING DI HOTEL ARUSS SEMARANG Vicky Bramasta; Enik Rahayu
Media Bina Ilmiah Vol. 20 No. 1: Agustus 2025
Publisher : LPSDI Bina Patria

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This study aims to analyze the effect of job training, work motivation, and workload on employee job satisfaction at Aruss Hotel Semarang. This topic is important to study because job satisfaction is a key factor in increasing employee productivity and loyalty in the hospitality industry. This study uses a quantitative method with a survey approach and multiple linear regression analysis techniques on 50 respondents selected through purposive sampling. The results of the study indicate that job training, work motivation, and workload simultaneously have a significant effect on employee job satisfaction with a coefficient of determination (R²) of 0.877. Partially, the three variables also have a positive and significant effect, with workload being the most dominant variable. These findings indicate the importance of balanced workload management, relevant training, and appropriate motivation in creating a conducive work environment. The results of this study provide practical contributions to Aruss Hotel management in designing more effective human resource management strategies
DAMPAK KOMUNIKASI INTERPERSONAL PADA KEPUASAN PELANGGAN DI CV. TIRTA MAKMUR UNGARAN JAWA TENGAH Erna Nur Wahidah; C. Susmono Widagdo; Enik Rahayu; Hendrajaya, Hendrajaya
Journal of Innovation Research and Knowledge Vol. 5 No. 5 (2025): Oktober 2025
Publisher : Bajang Institute

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Investigating the connection between interpersonal communication and customer satisfaction at CV in Tirta Makmur Ungaran, Central Java, is the goal of this study. This study's research methodology is quantitative. The research's data source was primary survey data obtained through the distribution of questionnaires. Customers of CV. Tirta Makmur Ungaran, Central Java are the research subjects. Non-probability sampling was used to obtain data, and 100 respondents were given questionnaires. Validity and reliability tests are used in this study's testing, and the t-test is used for hypothesis testing and basic linear analysis tests in the analytic tools. The study's findings show that interpersonal communication significantly and favorably affects customer satisfaction at CV. Tirta Makmur Ungaran, Central Java.
EVALUASI PENGGUNAAN METODE VALUE ENGINEERING PADA PEKERJAAN KONSTRUKSI JEMBATAN SEI IDAN KABUPATEN KUTAI BARAT Servasius Gervasius Zalukhu; Enik Rahayu
Media Bina Ilmiah Vol. 20 No. 2: September 2025
Publisher : LPSDI Bina Patria

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This study aims to explore organizational culture and its impact on employee work motivation at Indomaret, Gembong branch, Karang Jati. The research employed a qualitative approach using in-depth interviews with nine informants, consisting of cashiers, store attendants, and logistics/warehouse staff. The findings reveal that organizational culture significantly influences employee motivation levels, although perceptions vary across divisions. Store attendants generally perceive the work culture as positive and exhibit high motivation. Cashiers show mixed perceptions, influenced by shift systems and daily workload conditions. In contrast, most logistics and warehouse staff experience high physical workloads, lack of appreciation, and low work motivation. These findings indicate that a participative, communicative, and fair work culture can effectively enhance employee enthusiasm and motivation. This study offers practical contributions for management in creating and fostering an organizational culture that supports employee well-being and productivity, particularly in the retail sector.
Improving Digital Literacy and Indonesian Language for the Indonesian Community in Malaysia Enik Rahayu; Hendrajaya Hendrajaya; C. Susmono Widagdo; Henry Yuliamir; Nicolas Kevin Sulityawardhana; Anisa Eka Khatarina
An International Journal Tourism and Community Review Vol. 2 No. 3 (2025): September : An International Journal Tourism and Community Review
Publisher : Akademi Kesejahteraan Sosial Ibu Kartini Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69697/tourcom.v2i3.300

Abstract

This study focuses on improving digital literacy and formal Indonesian language proficiency among the Indonesian diaspora community in Kampung Baru, Kuala Lumpur, Malaysia. The community faces challenges in adapting to digital technology and maintaining linguistic and cultural identity, which limits their socio-economic participation and engagement in community activities. The objective of this research is to develop and implement a community-based program that enhances digital skills while promoting national language usage and cultural preservation. The program employed a participatory and interactive approach, including workshops, hands-on practice, mentoring, role-play, and storytelling, targeting 30 participants comprising youth, MSME actors, teachers, village officials, and housewives. Pre-test and post-test evaluations, direct observation, and interviews were used to assess the impact of the program. The results show significant improvements in digital literacy, with participants demonstrating enhanced skills in e-mail usage, document sharing, e-wallet applications, and digital security awareness, with post-test gains ranging from 40% to 45%. Likewise, proficiency in formal Indonesian language, public speaking, and cultural knowledge increased by 25% to 28%, reflecting both technical and cultural skill development. The findings indicate that community-based, participatory learning integrated with cultural reinforcement effectively bridges the digital divide and strengthens linguistic identity among diaspora communities. The study concludes that such a hybrid model not only empowers participants in digital and linguistic capacities but also promotes cultural sustainability and social cohesion, offering a scalable and replicable framework for similar communities.
Agile Management in Online Learning Platforms: Strategies for Dealing with Uncertainty in the Digital Age Nicolas Kevin Sulistyawardhana; Enik Rahayu; Henry Yuliamir
Proceeding of the International Conference on Management, Entrepreneurship, and Business Vol. 1 No. 1 (2024): June : Proceeding of the International Conference on Management, Entrepreneursh
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/icmeb.v1i1.139

Abstract

Abstract. This study examines the application of Agile Management principles in online learning platforms, focusing on the challenges and benefits experienced during implementation. Through qualitative research, including interviews and case studies, the research explores how platforms have adopted Agile practices, such as iterative cycles, regular feedback, and flexibility, to enhance responsiveness and adaptability. The findings reveal that the majority of platforms have integrated Agile principles, with a significant focus on overcoming challenges like resistance to change and a lack of training. Participants reported improved collaboration, increased efficiency, and the ability to respond to changes effectively. However, challenges remain, including the need for hybrid models combining Agile with traditional management frameworks. This study contributes valuable insights into the effectiveness of Agile practices in educational technology and offers directions for future research on enhancing Agile implementation in diverse educational settings.
Work Motivation as a Mediation of Compensation and Work Environment on Employee Performance Bambang Guritno; Henry Yuliamir; Enik Rahayu; Hendrajaya, Hendrajaya
Brilliant International Journal Of Management And Tourism Vol. 2 No. 2 (2022): Brilliant International Journal Of Management And Tourism
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v2i2.436

Abstract

There are still employee complaints that the compensation is not consistent with the concept of justice, the existing facilities at the research site are insufficient to perform community service duties, the facilities that require quantity and quality improvements. This study aims to prove the effect of compensation, facilities, and work environment on the job satisfaction of environmental employees in Kendal Regency. This research is included in quantitative research using SPSS 16 and research design using associative approach. The associative approach was carried out with the aim of finding the effect of compensation and work environment on performance mediated by work motivation. The time of the research was from January 2020 to April 2020. The population in this study were all district employees, totaling 89 (eighty nine) individuals. The sampling method in this study uses saturated sampling, where due to the limited number of populations, it is possible for the population to be sampled. The sample in this study in this study were district employees totaling 88 (eighty eight) people (minus the researcher). The results show that There are effects of compensation and work environment on work motivation, employees in Semarang Regency. There are effects of compensation and work environment, work motivation on the Performance of Environmental Employees in sub-districts of Semarang Regency. There is an effect of the work environment on work motivation and does not have an impact on the performance of environmental employees in sub-districts of Semarang Regency.
OPTIMALISASI MSDM SEBAGAI PENENTU KEBERHASILAN PENGELOLAAN LEMBAGA BAHASA DALAM PEMBINAAN KEAHLIAN BAHASA JEPANG DI LKP AKENO GAKUEN INDONESIA Abdul Mu'in; Enik Rahayu
Media Bina Ilmiah Vol. 20 No. 3: Oktober 2025
Publisher : LPSDI Bina Patria

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Abstract

Non-formal education through training and course institutions (LKP) plays a strategic role in equipping young generations with skills that meet global labor market demands. One of the most promising fields is foreign language learning, particularly Japanese, considering the growing cooperation between Indonesia and Japan in education, industry, and employment. This study focuses on the optimization of human resource management (HRM) as a key determinant of the success of LKP Akeno Gakuen Indonesia in developing Japanese language proficiency, especially in addressing the characteristics of Generation Z who tend to be less resilient, risk-averse, and demand interactive, technology-based learning methods. This research employed a qualitative approach using interviews, observations, and documentation. The findings indicate that HRM optimization through competency-based recruitment, instructor training, and digital learning innovation significantly improves students’ motivation, discipline, and satisfaction. Attendance increased from 70% to 85%, learning motivation from a score of 60 to 82, and student satisfaction from 62% to 78%. These results highlight that adaptive HRM is the key to the successful management of language institutions in responding to the challenges posed by Generation Z learners.
Experiences Of Foreign Tourists In The Old City Of Semarang: Evaluation Of Service Quality Foreign Languages In The Tourism Context Henry Yuliamir; Enik Rahayu; Renny Aprilliyani  
International Conference On Digital Advanced Tourism Management And Technology Vol. 1 No. 1 (2023): International Conference on Digital Advanced Tourism, Management, and Technolog
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/ictmt.v1i1.75

Abstract

Research aims to evaluate the quality of foreign language services provided to foreign tourists visiting the Old City of Semarang, a tourism destination that is increasingly in demand. This research uses a qualitative approach with various methods, including case studies, indepth interviews with foreign tourists, content analysis, participant observation, document analysis and data triangulation. The research results revealed that the majority of foreign tourists were impressed with foreign language services in the Old City of Semarang. They shared positive stories about interactions with officers who tried to help in a foreign language, which made them feel welcome and comfortable. Another positive experience involves the ability to explore the culture and history of the city through smooth interactions with local residents who are fluent in foreign languages. However, a number of foreign tourists also face obstacles, especially in terms of communication, navigation and understanding cultural differences. Some of the recommendations given by foreign tourists include increasing language training for officers, providing more information materials in foreign languages, improving navigation, cultural exchange programs, use of technology, tourist feedback channels, and increasing cooperation between stakeholders. This research has important implications for improving the tourism sector and local economy. Improving foreign language services in the Old City of Semarang can increase tourist satisfaction, result in repeat visits, positive recommendations, and a positive contribution to the city's economic growth. Therefore, language training, provision of information materials, improved navigation, promotion of culture, technology, feedback channels, and cooperation between stakeholders are key steps in achieving this goal.
Co-Authors Aba Yayit Al Bustomi Abdul Mu'in Ahmad Mansur Alleta Dewi Maria Anisa Eka Khatarina Aulia Febrianika Aurillia Triani Aryaningtyas Bambang Guritno Bayu Ade Prabowo C. Susmono Widagdo Dyah Palupiningyas Dyan Triana Putra Erna Nur Wahidah Erni Mawati Waruwu Ganda Subrata Hardiani, Wenefrida Ardhian ayu Hendrajaya Hendrajaya Hendrajaya Hendrajaya, Hendrajaya Julian Andriani P Julian Andriani Putri Krisnatalia, Heni Lina Nur Liasari Maria Th, Aletta Dewi Muhammad Noor Cholis Nicolas Kevin Sulistyawardhana Nicolas Kevin Sulityawardhana Nina Mistriani Ninuk Subandyah Nugraheni, Krisnawati Setyaningrum Palupiningtyas, Dyah Ravita Sari Ray Octafian Renny Apriliyani Renny Aprilliyani Renny Aprilliyani   Ricky Anggrean Rosmida Giawa Rumanul Hidayat S Samtono Samtono Servasius Gervasius Zalukhu Solichoel Supriyadi, Andhi Susmono Widagdo Suwarti Suwarti Trenggono Trenggono Vicky Bramasta Wenefrida A.A Wenefrida Ardhian A H Yuliamir, Henry Yuniarto Rahmat Satato