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All Journal International Journal of Engineering Science and Technology Development (IJEST) Jurnal Arsitektur International Conference on Education and Language (ICEL) International Conference on Engineering and Technology Development (ICETD) Explore: Jurnal Sistem Informasi dan Telematika (Telekomunikasi, Multimedia dan Informatika) EXPERT: Jurnal Manajemen Sistem Informasi dan Teknologi SINERGI: Jurnal Ilmiah Ilmu Manajemen IJEBD (International Journal Of Entrepreneurship And Business Development) Journal of Information Systems and Informatics Journal of Applied Science, Engineering, Technology, and Education Janaka : Jurnal Pengabdian Masyarakat JMK Jurnal Manajemen dan Kewirausahaan Quantitative Economics and Management Studies International Journal of Applied Research and Sustainable Sciences (IJARSS) International Journal of Industrial Engineering, Technology & Operations Management
Agus Sukoco
Universitas Bandar Lampung
Religion Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Mathematics Other

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Work Motivation as a Mediator Between Quality Of Work Life, Organizational Communication, Work Discipline, Toward Employee Performance Wahyuliati, Eka Ratna; Sukoco, Agus
IJEBD (International Journal of Entrepreneurship and Business Development) Vol 8 No 6 (2025): November 2025
Publisher : LPPM of NAROTAMA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/ijebd.v8i6.3464

Abstract

The performance of health workers is very important because it is directly related to public health services in Surabaya, Indonesia. This research study aims to analyze the influence of quality of work life, organizational communication, and work discipline on employee performance with work motivation as an intervening variable at the Surabaya City Health Office. Research method a quantitative approach using the PLS-SEM. Data collection via questionnaires. The samples are 122 civil servants who work at the Surabaya Health Office. The analysis results show that work discipline and work motivation have a positive and significant effect on employee performance. Work discipline has a positive and significant effect on employee performance through work motivation as an intervening variable. Quality of work life and organizational communication do not have a significant effect, either directly or through work motivation as an intervening variable, on employee performance at the Surabaya City Health Office. This research found that work motivation is effective as a mediator in the relationship between work discipline and performance. This finding emphasizes the importance of improving discipline as a key strategy in strengthening motivation and driving employee performance. Meanwhile, strategies for improving organizational communication and the quality of work life need to be re-evaluated to be more effective in significantly influencing employee motivation and work results.
Product Quality and Service Quality as Determinants of Customer Loyalty: The Mediating Role of Customer Satisfaction in MSMEs in Tambaksari District, Surabaya Kamisutara, Made; Suyono, Joko; Sukoco, Agus
JMK (Jurnal Manajemen dan Kewirausahaan) Vol 11 No 3 (2026): September
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/jmk.v11i3.9366

Abstract

This study aims to examine the influence of product quality and service quality on customer loyalty, with customer satisfaction as an intervening variable among Micro, Small, and Medium Enterprises (MSMEs) in Tambaksari District, Surabaya. This study employed a quantitative approach using a survey method through questionnaires distributed to MSME customers. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The measurement model was evaluated through outer loading, Average Variance Extracted (AVE), discriminant validity, and reliability tests, while the structural model was assessed using R-square, f-square, Q-square, model fit, path coefficients, and specific indirect effects. The results indicate that product quality has a positive and significant effect on customer satisfaction and customer loyalty. Service quality also has a positive and significant effect on customer satisfaction and customer loyalty. Furthermore, customer satisfaction has a positive and significant effect on customer loyalty. The mediation analysis shows that customer satisfaction significantly mediates the effects of both product quality and service quality on customer loyalty. These findings highlight the importance of maintaining product and service quality while strengthening customer satisfaction as a strategic mechanism for building sustainable customer loyalty among MSMEs.
Co-Authors . Marzuki Adi Prawito Ahmad Cucus Alex T Alex Tribuana Sutanto Alie, Mahrus Amrun Rosyid Andyka Risky Pratama Anna Anna, Anna Arniningtyas, Aprilina Gayuh Ary Setijadi Prihatmanto Ashari, Ayu Christine Cahyati, Cholilul Cakraningrat, Dimas Damayanti, Elok Elfa Kolina, Hepy Octalia Firman Ardiansyah Fritz Akhmad Nuzir Harnios Arief Hartomo, Bambang Widjanarko Huda Budi Pamungkas I Putu Artaya Kamisutara, Made Lisa Devilia Lisa Devilia Maria Shusanti F. Maria Shusanti Febrianti Marzuki, Marzuki Muhammad Irfan Nugroho, Catur Bayu Nur Samsi, Nur Nurbintari, Riris PANJINATA, Awan Pribadi, Andry Purworusmiardi, Tubagus Putra, Risaldi Angga Buana Putro, Haryanto R Raden Mohamad Herdian Bhakti RIBUT SANTOSA Robby Yuli Endra Ronny Durrotun Nasihien, Ronny Durrotun Setiawan, Muhammad Ikhsan Sri Wiwoho Mudjanarko, Sri Wiwoho Sudapet, I Nyoman Suwandi, Ahmad Suyono, Joko Wahyuliati, Eka Ratna Widjanarko, Bambang Wulandari, Ani Wulandari, Dhian Yusuf, Rahadian Yuthsi Aprilinda