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All Journal Majalah Kedokteran Bandung Damianus Journal of Medicine Biology, Medicine, & Natural Product Chemistry BIOLINK (Jurnal Biologi Lingkungan, Industri, Kesehatan) Jurnal Penelitian Pendidikan IPA (JPPIPA) Jurnal Kesehatan Komunitas Jurnal Keperawatan Silampari INTECOMS: Journal of Information Technology and Computer Science Jurnal Maternitas Kebidanan Jurnal Keperawatan Priority JURNAL PENELITIAN PERAWAT PROFESIONAL Jurnal Ners Journal of Telenursing (JOTING) Jurnal Aisyah : Jurnal Ilmu Kesehatan INFOKUM Budapest International Research in Exact Sciences (BirEx Journal) Jurnal Penelitian Farmasi dan Herbal Jurnal Ilmiah Kebidanan Imelda PROFESSIONAL HEALTH JOURNAL JINTAN : Jurnal Ilmu Keperawatan JIDAN (JURNAL ILMIAH KEBIDANAN) Jurnal Sosial dan Sains Jurnal Natural Journal of Pharmascience Proceeding of The International Conference on Health Sciences and Nursing
Chrismis Novalinda Ginting
Universitas Prima Indonesia
Agriculture, Biological Sciences & Forestry Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Dentistry Earth & Planetary Sciences Education Energy Environmental Science Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Physics Public Health Transportation Veterinary

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The Role of Leadership on Organizational Performance Through Paramedic Loyalty in Public Health Centers Oos Fatimah Rosyati; Linda Chiuman; I Nyoman Ehrich Lister; Chrismis Novalinda Ginting
Proceeding of the International Conference on Health Sciences and Nursing Vol. 2 No. 1 (2025): Proceeding of the International Conference on Health Sciences and Nursing
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ichsn.v2i1.52

Abstract

This study examines the role of leadership in enhancing organizational performance through the mediating effect of paramedic loyalty in public health centers (Puskesmas). Using a quantitative approach, data were collected from paramedics working at various Puskesmas through structured questionnaires. The research model hypothesizes that the role of Puskesmas leaders positively influences both paramedic loyalty and organizational performance, with paramedic loyalty also having a direct positive impact on performance. Furthermore, the study explores the mediating effect of paramedic loyalty on the relationship between leadership and organizational performance. Data analysis was conducted using regression and mediation techniques to test the proposed hypotheses. The findings indicate that effective leadership significantly increases paramedic loyalty, which in turn enhances the overall performance of Puskesmas. Additionally, the results reveal that paramedic loyalty partially mediates the relationship between leadership and organizational performance, emphasizing the importance of fostering loyalty among healthcare staff to achieve optimal organizational outcomes. This research provides valuable insights for public health administrators and policymakers to develop leadership strategies that strengthen staff commitment and improve service delivery in public health centers.
Analysis of Service Quality and Hospital Image on Patient Loyalty Influenced by BPJS Kesehatan Patient Satisfaction Hainun Nisa; Chrismis Novalinda Ginting; Ali Napiah Nasution; Ermi Girsang
Proceeding of the International Conference on Health Sciences and Nursing Vol. 2 No. 1 (2025): Proceeding of the International Conference on Health Sciences and Nursing
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ichsn.v2i1.56

Abstract

This research aims to analyze the influence of service quality and hospital image on patient loyalty, with patient satisfaction as an intervening variable, specifically focusing on BPJS Kesehatan patients. Using a quantitative approach, data was collected through surveys distributed to BPJS Kesehatan patients in a hospital setting. Data analysis techniques include descriptive analysis, multiple regression analysis, and path analysis to test the hypotheses. The results indicate that service quality and hospital image significantly affect patient satisfaction, which in turn influences patient loyalty. Patient satisfaction also mediates the relationship between service quality, hospital image, and patient loyalty. These findings provide valuable insights for hospitals in improving service quality and building a positive image to enhance patient satisfaction and loyalty, particularly among BPJS Kesehatan patients.
Co-Authors Aditya Azri Rizki AHMAD RAIF Ahmad Raif Ali Napiah Nasution Ali Napiah Nst Amalia Kartika Andy Putra Ndruru Antonius Waruwu ARFANI ARFANI Arie Tika Anditha Arman Hia Belinda Putri E. Sihura Bella Vetriyasa Cahyanto Kurnia Mendrofa Cut Eliza Hidayani David Calvin David Erickson Simanjuntak Deborah Angelin Purba Desi Haryanti Zendrato Desy Khairani Devina Anggreini Dewi Rahanum Dhea Rebeca Lumbanraja Edy Fachrial Effendi Zamili Endah Juni Satri Erma Lingga Ermi Girsang Ester Wangsasaputra Fadillah, Qori Faradila Murni Finna Piska Fitri Yana Kaban Florenly Florenly Grace Nathasya Manurung Gusmina Mendrofa Hainun Nisa Hanawita Gultom Hari Sandi Bahagia Siregar Harmileni Harmileni I Nyoman Ehrich Lister IKHTIARI, REFI irza Haicha Pratama Jeni Putri Fadhilla Jenny Anggraini Jeny Angelica Karolina Simanungkalit Juando Juando Landi Kurnia Daeli Lidia Henni Sembiring Linda Chiuman Livia Anggraini Makdalena Makrifatul Aulia Malna Tresun Br. Turnip Margaretia Yenni Rotua Maria Emilia Laia mariana Marissa Hardayati Br Raja Guk Guk Masryna Siagian Maya Sari Mutia Mhd. Farhans Hermansyah Muhammad Aditya Kurnia Muhammad Habibi Muhammad Hidayat Nadia Enjelika Puspita Nadiyah Santika Nadya Nazimuddin Putri Nasution, Ali Napiah Natasya Indah S. Manalu Nita Tri Maria Oos Fatimah Rosyati Panta Leon Raynard Aditia Kaban Rani Mustika Rani Rahmadani Ratmi Yanti Rayani Manik Rendy Ferbianto Rennita Hutagaol Riky Suherman Simanjuntak Sahna Ferdinand Ginting Satria Prihandini Shefira Aprilia Silvi Tiara Dewi Sri Lestari Ramadhani Nasution Sri Rezeki Sri Wahyuni Nasution Suci Erawati Suci Syafira Sucy Hasfya Suhartomi Suhelis Anggraini Sukriston Buulolo Sunarti Theresia, Yohani Thipani Angela Tiarnida Nababan Windri Mutiara Matondang Yohana Candra Andini Hutabarat Yosia Nathaniel E. Halawa Yuliani Mardiati Lubis Yulizal, Ok Zaim Anshari