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All Journal Jurnal Administrasi Bisnis Jurnal Inada: Kajian Perempuan Indonesia di Daerah Tertinggal, Terdepan, dan Terluar JMM (Jurnal Masyarakat Mandiri) Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal Kreativitas PKM JURNAL MANAJEMEN BISNIS Jurnal Manajerial Enrichment : Journal of Management Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Jurnal Darma Agung BERNAS: Jurnal Pengabdian Kepada Masyarakat Jurnal Fokus Manajemen Bisnis Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Buletin Poltanesa Journal of English Language and Education Jurnal Pengabdian Masyarakat (ABDIRA) Jurnal Inovasi Penelitian dan Pengabdian Masyarakat Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Paradoks : Jurnal Ilmu Ekonomi Jurnal Pengabdian Kepada Masyarakat Jurnal Dinamika Manajemen
David Manafe
Universitas Katolik Widya Mandira
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Workload and organizational culture as predictors of job satisfaction and organizational citizenship behavior: Work engagement as a mediating role David Manafe
Jurnal Fokus Manajemen Bisnis Vol. 15 No. 1 (2025)
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/fokus.v15i1.12721

Abstract

Individuals are the driving force of an organization, exhibiting dynamic workplace behaviors. Understanding these behaviors requires assessing workload, organizational culture, work engagement, job satisfaction, and organizational citizenship behavior. This study aims to enhance existing models by treating workload as an independent variable, positioning job satisfaction and organizational citizenship behavior as predicted outcomes, and incorporating organizational culture as an influencing factor, with work engagement as a mediator. Using a quantitative approach, data were collected through questionnaires distributed to all employees at Department of Population and Civil Registration in Kupang, Indonesia with a final sample of 77 respondents. Data processing was carried out through the Smart PLS 4 software. The results indicate that job satisfaction is positive and significantly influenced by organizational culture and work engagement, while workload has a negative but insignificant effect. Similarly, organizational citizenship behavior is positively impacted by organizational culture and work engagement, whereas workload does not play a substantial role. Work engagement is also confirmed as a mediator in these relationships. These findings highlight the importance of fostering a positive organizational culture and enhancing employee engagement to improve job satisfaction and organizational citizenship behavior. However, as the study focuses on a specific job category, the results may not be generalizable. Future research should explore different job categories and conduct comparative analyses to refine theories on workplace behavior.
Co-Authors Adrianus Ketmoen Adventus Benge Agnes Susanti Indrawati Alfry Aristo Jansen Sinlae Anggraeny Paridy Antonius Dos Santos Dawan Apryanus Fallo Apryanus Fallo Arbania, Septiani Ardiman, Yohanes Atika Nuryana Sonny Bani, Angelina Bau Mau, Thomasita Bau, Maria Novita Bhebhe, Maria Casandra Burin, Stefanie Noviega B. Burin, Stefanie Noviega Bribin Diron, Ludovikus Kelvino Efrisca M. Damanik Emiliana Martuti Lawalu Engelbertus G. Ch. Watu Engelbertus G. Ch. Watu Eugenius Dwi Ardhika Irianto Evelin Maria Kristina Kono Evelin Maria Kristina Kono Febriansy F. Bani Ferdinandus Jonda Firmansyah, Mariano G. Ch. Watu, Engelbertus Gamatara, Maksimilianus Jati H.T Lejap, Hedwigh Hale, Maria Indrayani Hamid, Vera Suryani Hedwigh Hendrikus Temai Lejap Helena Elni Nembo Hendrikus T. Lejap, Hedwigh Hendrikus Temai Lejap, Hedwig Heni Pujiastuti Henny Angri Manafe Here, Angelia Febia Narwastu Murni Ida Ayu Putu Sri Widnyani Ignatia Thomasita Bau Mau Ismawati, Hilda Karman Jessicca M. Paka, Angelica Jou Sewa Adrianus Kanaf, Yohanes Raymond Kase, Ewaldus Katarina Elsa Jemadu Katarina Elsa Jemadu Keraf, Wilhelmus Alberto Junior Klau, Stefania Seuk Kornelia Sherina S. Ndarut Kristina Wada Betu Leki, Salomon Lidwina Jewati Loda, Adelheid Elisabet Maria Angela Laba Naen Maria Angela Laba Naen Maria Augustin Lopes Amaral Maria Florentina Lelu Daton Maria Florentina Lelu Daton Maria Goreti Malut Maria Helena Karmadina Maria Helena Karmadina Maria Imakulata Pongge Maria Odriana Veronica Moi Maria Odriana Veronica Moi Mariano Firmansyah Marius Masri Sadipun Mau, Ignatia Thomasita Bau Mickhael A. Ola Masan Migo, Maria Stefania D. Moi, Maria Odriana Veronika Mur, Elsiana Nirta, Rosalia Noviega B. Burin, Stefanie Noviega Bribin Burin, Stefanie Olin, Maria Virginia Stefani Pereira, Intan Patricia A. Perseveranda, M. E. Rere Paulina Bibiana Restika Kapitan Rosadalima Tisu Selfiana Goetha Septiani Arbania Seran, Paskalis Sewa, Adrianus Jou Silver Crespo Koy, Herman Simon Sia Niha Sofronius Lamabelawa Sofronius Lamabelawa Stanis Man Stefanie Noviega Bribin Burin Stefanus I. Tobi Sogen Sukmawati Sukmawati Susana Purnamasari Baso Talu, Maximus Thomasita Bau Mau, Ignatia Timuneno, Antonius Yohanes William Vanny Viola Tampy Vanny Viola Tampy Wea, William Gilbert