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Pengaruh Kualitas Pelayanan terhadap Kepuasan Wisatawan serta Dampaknya terhadap Loyalitas Hary Hermawan
UPAJIWA DEWANTARA: Jurnal Ekonomi, Bisnis dan Manajemen Daulat Rakyat Vol 2 No 2 (2018): UPAJIWA DEWANTARA: Jurnal Ekonomi, Bisnis dan Manajemen Daulat Rakyat
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26460/mmud.v2i2.3088

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The aim of this research is to know the influence of service quality to satisfaction and tourist loyality in Ciater Spa Resort. The method used in this research is descriptive verificative. Method analisis of this research is analisis path with software PLS. The results showed that the quality of service has no significant effect on loyalty, it means that service quality as exogenous variable requires intervening role (variable of satisfaction). Visitor satisfaction at Ciater Spa Resort has a significant effect on visitor loyalty. In addition, the relationship between the two research variables are positive, the increasing customer satisfaction will increase also loyalty, otherwise the decrease in visitor satisfaction will have an impact on the decrease in visitor loyalty. These findings have matched customer loyalty theory in marketing books. So that verifikatif research has been done successfully to verify the theory of loyalty in general. This article at once confirms a model of service theory as well as its relationship with satisfaction and loyalty, while minimizing the possibility of false loyalty so that this model can be used in the implementation of service management.Keywords: service quality, satisfaction, loyality.
The Feasibility of Museum Social Media for Millenial: A Case Study in Sonobudoyo and Sandi Museums Yogyakarta Indonesia Ayu Hellena Cornellia; Hary Hermawan; Nikasius Jonet Sinangjoyo; Prihatno
Media Wisata Vol. 20 No. 2 (2022): Media Wisata
Publisher : Sekolah Tinggi Pariwisata AMPTA Yogyakarta

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The raising awareness of social media museums has developed gradually. A previous study related to the topic which found out that it was not properly managed is now defeated with a better solution of having a consultant or outsource staff in the museum. As social media has a great role in improving museum visitors and awareness in society, a deeper understanding and method of its application is explored in this study. The general purpose of this research is to find out the suitable Social Media Marketing method for Millennial targets as they are very active on social media compared to other generations. The method of this research was mix qualitative-quantitative approach and the sample was Sonobudoyo and Sandi museums in Yogyakarta, Indonesia was selected based on the active use of social media especially Instagram. The respondents were thirty-nine Instagram followers of Sonobudoyo and thirty-eight Instagram followers of Sandi. This study concludes that both museums have a good implementation of Social Media Marketing as the number of Instagram followers is above 5,000. It is suggested that the result of this study could provide input for other museums in Indonesia to become preferred tourism destinations while carrying out proper Social Media Marketing (SMM) especially for Millennials through updated and exciting content.
Pendampingan SDM Desa Wisata Garongan: Program Kerjasama Sekolah Tinggi Pariwisata AMPTA dengan Kementerian Pariwisata dan Ekonomi Kreatif/Badan Pariwisata dan Ekonomi Kreatif Tahun 2022 Hary Hermawan; Arif Dwi Saputra; Prihatno; Nikasius Jonet Sinangjoyo; Hamdan Anwari; Hardi Wahyono; Amelia Lintang Mahiswara
Jurnal Abdimas Pariwisata Vol. 3 No. 2 (2022): Jurnal Abdimas Pariwisata
Publisher : Sekolah Tinggi Pariwisata AMPTA Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36276/jap.v3i2.354

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Assistance with human resources in the Garongan Tourism Village. Despite the abundance of potential tourism-related activities, the management of Garongan Tourism Village still has several flaws. The Yogyakarta AMPTA Tourism College, in partnership with the Ministry of Tourism and Creative Economy/Tourism and Creative Economy Agency, has established the Tourism Village Assistance Program in response to some current issues. The work programs that have been effectively put into practice include: (1) integrated tourist village FGD; (2) integrated tourism product packaging training; (3) integrated tour package sales training; (4) preparation of storytelling and edutrip guides for Garongan tourism village; (5) coaching for the preparation of tour packages; (6) training and coaching on digital tourism village marketing; (7) coaching of tourism village financial management; (8) tourism village scouting training; (9) Digitization of tour packages with audio-visual catalogues; (10) Special culinary training based on processed fish and salak; and (11) Training on making souvenirs with the theme of Garongan tourism village.
THE EFFECT OF ALTERNATIVE TOURISM TRENDS ON THE VISITING DECISIONS OF MILLENIAL TOURISTS Hary Hermawan; Titah Sholihah; Santosa; Dhimas Setyo Nugroho
JELAJAH: Journal of Tourism and Hospitality Vol. 3 No. 2 (2021)
Publisher : Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/jelajah.v3i2.2186

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Tourism trends are starting to shift from being oriented towards mass tourism to alternative tourism. The tendency of tourists to back to nature, making ecotourism, is growing in interest. These changes can affect tourist decision making when visiting a tourism destination. The study aims to determine the effect of alternative tourism trends on millennial tourists visiting findings (a study of ecotourism destinations in Yogyakarta). Quantitative research was conducted by passing out questionnaires to 100 respondents who had seen the ecotourism destination in the Special Region of Yogyakarta (Ancient Volcano Nglanggeran, Mount Merapi Nation Park, and Mudal River Park). Sampling was done using cluster sampling and proportionate stratified random sampling techniques. Analysis using simple linear regression Based on the results of research at a significant level of 5% shows that alternative tourism trends have a positive and significant effect on the decision to visit millennial tourists (a study of ecotourism destinations in Yogyakarta). This is proved by the results of t-test analysis obtained at 4,966 > 1,665, then Ho is rejected, and Ha is accepted. Based on the results of the coefficient determination (R²), an Adjusted R Square value of 0,201 shows that alternative tourism trends contributed 20,1% to the decision of visiting millennial tourists at ecotourism destinations in Yogyakarta.
Pengembangan Sumber Daya Manusia di Area Lingkar Tambang Pt. Berau Coal melalui Pelatihan Kampung Wisata Khairu Farras Shidqi; Hary Hermawan
Jurnal Abdimas Pariwisata Vol. 3 No. 2 (2022): Jurnal Abdimas Pariwisata
Publisher : Sekolah Tinggi Pariwisata AMPTA Yogyakarta

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Human Resources Development in the Mine Circle Area PT. Berau Coal through Tourism Village Training Tourist visits to Berau Regency are expected to increase from 2010 to 2021. therefore, human resources must be carefully prepared to support smooth tourism activities, which PT Berau Coal is doing through its Corporate Social Responsibility (CSR) program and PPM (Community Empowerment and Development) activities. Community service will be conducted on human resources development in the Mine Circle Area of PT. Berau Coal through the Tourism Village Training by identifying HR competencies before and after the tourism village training and identifying the supporting and inhibiting factors for the training's implementation. Tourism village training was held, and community readiness increased as a result, as well as the supporting and inhibiting factors in this activity.
Master Plan Pengembangan Wisata Bukit Tulen Telase: Pengabdian Masyarakat di Desa Air Limau, Kecamatan Muntok, Kabupaten Bangka Barat, Provinsi Kepulauan Bangka Belitung Rias Arasy Arung Mallangke; Nikasius Jonet Sinangjoyo; Hary Hermawan
Jurnal Abdimas Pariwisata Vol. 3 No. 2 (2022): Jurnal Abdimas Pariwisata
Publisher : Sekolah Tinggi Pariwisata AMPTA Yogyakarta

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Tulen Telase Hill Tourism Development Master Plan. The development of the Bukit Tulen Telase tourist area in Air Limau Village, Muntok District, West Bangka Regency is very prospective. This article is the output of community service activities that aim to recommend the Masterplan as a reference for developing the Bukit Tulen Telase tourist area. By analyzing tourism potential, the team analyzed market aspects based on the potential of the Bukit Tulen Telase area. Then analyze tourism potential based on institutional studies, and provide recommendations for developing integrated tour packages. The implementation of community service is divided into several stages. The first stage is a literature review followed by secondary data collection. The second stage consists of a primary data survey, orientation, and focus group discussions. The third stage identifies regional development potentials, problems, and analyses, and the final stage is concept formulation and development strategy. The Bukit Tulen Telase area in West Bangka Regency has shown promise as a tourist destination. The development of the Bukit Tulen Telase area necessitates synergistic collaboration from multiple parties to strengthen and complement one another. Putting together integrated tour packages can be a form of synergistic collaboration.
Geowisata : Solusi Pemanfaatan Kekayaan Geologi Yang Berwawasan Lingkungan Hary Hermawan; Yosef Abdul Ghani
Jurnal Sains Terapan Pariwisata Vol. 3 No. 3 (2018): Jurnal Sains Terapan Pariwisata
Publisher : Politeknik Sahid

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Artikel ini mencoba mewujudkan sebuah solusi bagaimana memanfaatkan kekayaan geologi beserta berbagai dinamikanya untuk kegiatan wisata dan ekonomi yang berwawasan lingkungan pada tingkatan manajemen tapak. Paradigma dalam pengelolaan geowisata adalah bagaimana pengelolaan pariwisata mampu mengoptimalkan potensi alam (geologi) menjadi bernilai tambah bagi kesejahteraan ekonomi masyarakat lokal, sekaligus mampu menekan seminimal mungkin potensi kerusakan alam. Oleh karena itu, artikel ini mencoba merekomendasikan model pengelolaan geowisata. Pengeloaan geowisata berada dalam lima fokus utama, yaitu : merumuskan potensi alam yang dapat digunakan untuk kegiatan geowisata, merumuskan kriteria-kriteria destinasi geowisata, manajemen geowisata, merumuskan aktifitas dalam kegiatan geowisata, dan terakhir mengenai indikator keberhasilan atau dari output geowisata.
Wet Spring Rolls Innovation with Banana Kepok Peel Din Dinar Safira Kamal; Budi Hermawan; Hary Hermawan
Gastronary Vol. 1 No. 1 (2022): Gastronary
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Sekolah Tinggi Pariwisata Ampat Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36276/gtr.v1i1.377

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Kepok banana (Musa Paradisiaca Linn) is a type of fruit plant that can be harvested from all tree parts. Researchers reinvented wet spring rolls in this experiment by substituting kepok banana peels for the main filling, bamboo shoots. This study aims to determine the preference and acceptability of wet spring rolls with kepok banana peel filling compared to bamboo shoots in terms of taste, flavour, colour, and texture. This study employs the descriptive quantitative method, organoleptic testing and the difference test. This study was conducted on the STP AMPTA Yogyakarta campus using a purposive sampling technique with up to 15 panellists. The author used literature studies, questionnaires, and documentation to collect data. According to the results of the organoleptic test, 73.3% of the panellists said they liked the taste. Regarding flavour, 53.3% of the panellists said they liked it. Regarding colour, 60% of the panellists said they liked it. Sixty per cent of the panellists said they liked the texture. The average value of the four aspects in the different tests is more significant than number six. This research suggests that wet spring rolls with kepok banana peels are just as good as wet spring rolls with bamboo shoots. Wet spring rolls with banana peel stuffing have a taste value of 6,53, while bamboo shoots stuffed to have a value of 6,87. Wet spring rolls with banana peel stuffing have an average flavour value of 6,53, while bamboo shoots stuffed have an average flavour value of 6,87. Regarding colour, wet spring rolls with banana peel stuffing have an average value of 6,13, while bamboo shoots stuffed have an average value of 6,53. Wet spring rolls with banana peel stuffing have an average texture value of 6,47, while bamboo shoots stuffed have an average texture value of 6,20.
Peternakan Kambing untuk Wisata Pendidikan dan Rekreasi: Hibah Pemberdayaan Masyarakat Pemula di El-Farm Hermawan, Hary; Mahiswara, Amelia Lintang; Afif, Fuadi; Hendrajaya, Agnestasya Monica Putri; Girsang, Pitta Theresya Br
Jurnal Abdimas Pariwisata Vol. 5 No. 1 (2024): Jurnal Abdimas Pariwisata
Publisher : Sekolah Tinggi Pariwisata AMPTA Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36276/jap.v5i1.546

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Goat Farming for Educational and Recreational Tourism Purposes: Grant for Empowering Beginner Communities at El-Farm The outcomes of the Community Service activity carried out at El Farm mostly went as planned. It has been demonstrated that the community's understanding of Formulation and development of livestock-based tourism products, Preparation and packaging of educational tourism packages, and Enhancement of understanding of marketing and tourism services has improved due to the training activities followed by intensive mentoring. The achievement is visible in the increase in pre-test and post-test scores, which exceeds 50%. Trial runs of tourism packages have also been undertaken by inviting tourists, including Sekolah Tinggi Pariwisata AMPTA students and faculty members from other universities, as well as trial activities such as the village painting competition and a lecture at El Farm.This project has received strong support from various stakeholders, including the Village Government, the Tourism Department, Higher Education Institutions, and several business entities. As a suggestion for future activities, it is suggested that more intense mentorship be continued, including assessing activity accomplishments and the long-term impact of the Community Service Program on partners.
Penguatan Kapasitas SDM dalam Pengelolaan Wisata Berbasis Edukasi Nugroho, Dhimas Setyo; Suyatno; Hermawan, Hary; Naim, Haniifan Muhammad
Jurnal Abdimas Pariwisata Vol. 5 No. 2 (2024): Jurnal Abdimas Pariwisata
Publisher : Sekolah Tinggi Pariwisata AMPTA Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36276/jap.v5i2.624

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Strengthening Human Resource Capacity in Education-based Tourism Management This Community Service Activity aims to increase community capacity in managing education-based tourism. This PKM activity includes the socialization of Sapta Pesona and cooperation in raising Etawah Peranakan (PE) goats. Through the socialization of SAPTA PESONA, the tourism community in Jogotirto village and El Farm farm gained insight and knowledge about the application of SAPTA PESONA so that they became aware of tourism. Apart from that, the socialization of SAPTA PESONA will enrich the understanding of existing tourist attractions and potential tourism. Through the socialization of cooperation in raising PE goats, the community and tourism actors in Jogotirto village gained an understanding of how to manage PE goats, starting from rearing goats, breeding goats to how to buy and sell goats as well as forming a goat farming cooperation by applying the franchise principle or profit sharing system.
Co-Authors A.A. Ketut Agung Cahyawan W Ahmad, Albattat Alvianna, Stella Amelia Lintang Mahiswara Amelia Tri Wahyuni Anita Wijayanti Ardanari, Fransisca Ratna Arif Dwi Saputra Aristanto, Eko Ayu Helena Cornellia Ayu Hellena Cornellia Bin Noh Seth, Muhammad Najib Budi Hermawan Budi Hermawan Bulqis Purnama Dewi Cahyani, Andhira Chandrawati, Nadita Eka Chelsiana, Hilaria Cornellia, Ayu Helena Debi Srinatami Dhawe, Eprilia Ribianti Dhimas Setyo Nugroho Din Dinar Safira Kamal Dwi Sarina, Kristiana Erlangga Brahmanto Erythrea Nur Islami, Mona Fadhilah, Regit Yasyifa Faizal Hamzah Faizal Hamzah Faizal Hamzah, Faizal Fian Damasdino Fithriya, Dwi Nur Laela Fuadi Afif Fuadi Afif Girsang , Pitta Theresia br Girsang, Pitta Theresya Br Hamdan Anwari Hamdan Anwari Hamdan Anwari, Hamdan Hamzah, Faizal Hardi Wahyono Hendrajaya, Agnestasya Monica Putri Hendro Prasetyo Heni Susilawati Heni Susilowati Hermawan Prasetyanto Immanuel Widi, Fricilya Gladys Islami, Mona Erythrea Nur Iswari, Febri Nandia Sri Ita Nurjanah Kalore, Agustina Toya Khairu Farras Shidqi Kristianus, Micheal Valerian Maharani, Akilah Diva Mahiswara, Amelia Lintang Meilinda, Yuanita Metti, Lusia Leka Monica Putri Hendrajaya, Agnestasya Musafa Musafa Naim, Haniifan Muhammad Nikasius Jonet Sinangjoyo Nikasius Jonet Sinangjoyo Nikasius Jonet Sinangjoyo Nugroho, Dhimas Setyo Nugroho, Setyo Prasiyono Nurjanah, Ita Pitta Theresya Br Girsang Pratika, Diah Agih Prihatno Prihatno Prihatno Purnama, Ica Putri, Yuliani Putrie, Chientya Rahmadhani, Arifa Rajusky, Yosafat Retnosari, Ashar Riani , Tiara Desta Rias Arasy Arung Mallangke Safarohmah, Ayu Nandia Santosa Santoso, Agus Wibowo Setyo Budi Sari, Dera Puspita Sentosa, Ilham shidqi, Khairu Farras Shidqi Siwiningtyas, Margareta Lingga Srinatami, Debi sugesti, sahlit Suryana Suryana SUYATNO Syarif Hidayatullah Titah Sholihah Umar Khusairi, Muhammad Zidane Valeri, Marco Veronica, Audiea Wahyuni, Amelia Tri Wibowo, Valen Nugraheni Widagda, Sidiq Pramana Widianingrum, Retno Moortrisari Wigati Wigati Yosef Abdul Ghani Yudha, Dinda Aini Nur Amalina Yulianto, Gunawan