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All Journal Jurnal Transportasi Jurnal Manajemen Pelayanan Publik Jurnal Pendidikan Ekonomi & Bisnis Matra Pembaruan: Jurnal Inovasi Kebijakan Jurnal Bina Praja International Research Journal of Business Studies (E-Journal) Journal of Economic, Bussines and Accounting (COSTING) Jurnal Ilmu Administrasi Negara (JUAN) Aptisi Transactions on Technopreneurship (ATT) Jurnal Ilmiah Kesehatan Masyarakat : Media Komunikasi Komunitas Kesehatan Masyarakat Monas: Jurnal Inovasi Aparatur Coopetition : Jurnal Ilmiah Manajemen Indonesian Journal of Islamic Economics and Business BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Golden Ratio of Mapping Idea and Literature Format Golden Ratio of Social Science and Education Golden Ratio of Auditing Research Jurnal Keamanan Nasional Journal of Social Work and Science Education International Research Journal of Business Studies Jurnal Ilmiah Administrasi Publik
Rachma Fitriati
Universitas Indonesia
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Transportation Other

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Building Digital Governance Integration Internal Audit Through Strategy Application Programming Interface (API): Study on BUMN Holding Survey Services (IDSurvey) Rahman, Abdur; Yopan, Muhamad; Fitriati, Rachma
Golden Ratio of Auditing Research Vol. 5 No. 2 (2025): February - June
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grar.v5i2.1470

Abstract

This article discusses the Indonesian Classification Bureau, which needs to integrate digital governance from the application Internal Audit – Internal Audit Portal (SPI) to the application Human Resource Management System (HRMS) for the automation of Key Performance Indicator (KPI) results. However, until now, the Society still uses manual calculations to display Corporate, Work Unit, and Individual KPI, which causes delays in reports to shareholders and disbursing team member benefits. This research uses a qualitative method with the Soft Systems Methodology (SSM) approach to analyze digital governance utilizing the SPI portal application in the Internal Audit Division. The results show that no tools automate KPI values from the SPI Portal application to the HRMS system. This research can provide recommendations for making SPI Portal SOP policies that can measure and monitor performance, and the results can be sent directly to the HRMS systems. This research contributes to manually changing the KPI assessment system into a system that can produce accurate, transparent, and equitable results.
Collaborative Governance of Tourism Policy of Bali Province, Policy Study based on Local Wisdom Sad Kerthi Kerti, Maryasih Ni Luh; Effendy, Khasan; Fitriati, Rachma; Faisal, Faisal
Jurnal Manajemen Pelayanan Publik Vol 9, No 3 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i3.65333

Abstract

In early 2025, Bali faced a major flood that disrupted tourism activities, followed by a tragedy in Monkey Forest, Ubud, where two foreign tourists died after being struck by a falling tree. These incidents highlight the fragility of Bali’s tourism governance, despite the sector being the backbone of the regional economy. This study analyzes collaborative governance in Bali’s tourism policy with emphasis on integrating Sad Kerthi, the Hindu-Balinese philosophy of environmental and spiritual balance, as outlined in Governor’s Circular No. 4/2022. A qualitative case study was conducted through ten in-depth interviews, three months of field observations (March–June 2024), and policy document analysis, including the RPJPD 2025–2045. Thematic analysis with cross-source triangulation ensured validity. Findings indicate that Sad Kerthi implementation remains largely symbolic. Rituals are regularly performed, yet ecological awareness is weak, pollution and deforestation (46–51 ha/year) persist, and mental health issues are rising. Collaborative forums exist but are still dominated by government actors, limiting genuine participation from customary institutions and communities. The study concludes that cross-sector collaboration, institutional capacity strengthening, and culture-based education are essential to transform Sad Kerthi from a symbolic policy into an operational framework for sustainable tourism governance.
Analysis Soft System Methodology of Digital MSME Development in DKI Jakarta Aditya, Ricky; Z.Rusfian, Effy; Fitriati, Rachma
Indonesian Journal of Islamic Economics and Business Vol. 9 No. 2 (2024): Indonesian Journal of Islamic Economics and Business
Publisher : Fakultas Ekonomi dan Bisnis Islam UIN STS Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30631/ijoieb.v9i2.2766

Abstract

This study employs the Soft System Methodology (SSM) to analyze and develop strategies for the digitalization of Micro, Small, and Medium Enterprises (MSMEs) in DKI Jakarta. Given the significant role of MSMEs in Indonesia's economy, contributing 61% to the Gross Domestic Product and employing 97% of the workforce, their integration into the digital landscape is crucial. The research highlights existing challenges, such as limited digital literacy, constrained access to capital, and inadequate product standardization, and identifies opportunities for enhancing MSME competitiveness through digital tools. By applying SSM, the research constructs a conceptual model to address these challenges, emphasizing stakeholder collaboration among government, academia, and the private sector. The findings offer a strategic framework for effective digital transformation, aiming to improve efficiency and foster sustainable economic growth.
Pelibatan Personel Intelijen dan Peralatan Khusus Berteknologi Tinggi dalam Menghadapi Ancaman Jaringan Terorisme di Sulawesi Tengah Pinora, Joseph Ananta; Hardjosoekarto, Sudarsono; Fitriati, Rachma; Syauqillah, Muhamad; Setyabudi, Chairul Muriman
Jurnal Keamanan Nasional Vol. 9 No. 1 (2023): JURNAL KEAMANAN NASIONAL VOL 9 NO 1 TAHUN 2023
Publisher : Pusat Kajian Keamanan Nasional (Puskamnas) Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The problem raised in this study is about the role of human intelligence as an organization, human networking, and high technologies special equipment for intelligence when facing the dynamics of the movement of terrorist networks in the middle of the wilderness in Central Sulawesi Province. Meanwhile, the purpose of this study is to determine the role and implementation of information gathering in special intelligence operations. A number of theories used by researchers are intelligence theory, technology utilization theory, strategy theory, and cooperation theory. Where the approach used in this research is a qualitative approach, with a descriptive type that utilizes case study models in certain areas. The researcher used the technique of observation, interview, discussion, and document study. Furthermore, the data obtained were analyzed using an interactive analysis model and then validated. There are three roles described in this intelligence operation, namely the role of investigation, security, and intelligence gathering, where the three activities are carried out by human intelligence and techno intelligence simultaneously.
Psychological Empowerment Mediates the Effect of Workplace Wellbeing on Readiness to Change Munawaroh, Munawaroh; Fitriati, Rachma
Jurnal Pendidikan Ekonomi Dan Bisnis (JPEB) Vol. 10 No. 1 (2022): Jurnal Pendidikan Ekonomi & Bisnis (DOAJ & SINTA 2 Indexed)
Publisher : Faculty of Economics, Universitas Negeri Indonesia,Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/JPEB.010.1.6

Abstract

This study aims to see the readiness of individuals in dealing with changes that occur in the environment, especially in the workplace. In this study, data was obtained by distributing questionnaires to 200 respondents who were selected using a simple random sampling technique. The research data that has been collected is then analyzed descriptively and quantitatively. The data analysis technique was carried out in three stages, namely the inner model, outer model, and hypothesis testing. Using Structural Equation Modeling Partial Least Square (SEM-PLS), the findings of this study indicate that exogenous variables (workplace welfare and psychological empowerment) have a positive and significant effect on endogenous variables (individual readiness to change) in educators at the Universitas Negeri Jakarta Diploma level. The results also prove that psychological empowerment can be a mediator between the effect of workplace well-being on individual readiness to change in a positive and significant way.
Kepemimpinan Transformasional dalam Masa Krisis: Studi Penanganan COVID-19 di Bumi Raja-Raja Fitriati, Rachma; Marsanty, Dea Alita
Jurnal Bina Praja Vol 15 No 2 (2023)
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/jbp.15.2023.289-308

Abstract

This study aims to analyze the transformational leadership of Village Heads in efforts to break the chain of the spread of COVID-19 in the Maluku Province area known as Bumi Raja-Raja. Village heads are called "Bapa Raja" because of their position as community leaders, religious leaders, and even traditional leaders because a Bapa Raja must have a noble lineage. This study used a qualitative method with an exploratory and descriptive research approach. Data collection techniques using in-depth interviews, observation and literature review. The results showed that Bapa Raja plays a key role in strengthening local capacity, addressing potential risks, and meeting the basic needs of people in the village. They not only strengthen local empowerment but also overcome and reduce potential and fulfil basic needs in villages by taking concrete action and utilizing local resources pro-actively and having a positive impact in breaking the chain of the spread of COVID-19 and supporting local governments in implementing policies and pandemic response programs. The study recommendation is to strengthen the role of Bapa Raja as a collaborative agent for local governments to increase active community participation in efforts to break the chain of spread of the COVID-19 virus. Thus, in the future, Bapa Raja, as a local leader as well as a traditional & community figure, can be the main force in facing crises while maintaining the stability and prosperity of their community.
Gagalkah TransJakarta? Kajian Kualitas Layanan pada Sistem Angkutan Cepat Massal TransJakarta Fitriati, Rachma
International Research Journal of Business Studies Vol. 3 No. 1 (2010): April-July 2010
Publisher : Universitas Prasetiya Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21632/

Abstract

The research aimed to study the busway users’ understanding, attitude, and behavior toward the quality of TransJakarta service, in order to provide alternative solution over the complexity of massive transportation problems in DKI Jakarta, as the capital city of Indonesia. In addition, the research presented some inputs to overcome the transportation problems in Jakarta that can be used as points of evaluation for other cities in Indonesia which have prepared or are preparing to make use of bus rapid transit system. The research was focused on the quality of TransJakarta service, and identified the necessary atributes to produce an optimum public service quality–as a part of social engineering study on massive transport system. The analysis used Service Quality (SERVQUAL) dan Importance-Performance Analysis (IPA) concepts, done through surveys on 450 respondents on eight busway corridors. The result showed that the users of TransJakarta value most the dimension of empathy and quite the reverse value worst the dimension of tangible. The data showed that empathy is the dimension in which service quality “is considered” most likely improved. While other dimensions, especially the dimensions of tangible, responsiveness and assurance ‘are considered’ already given, since the TransJakarta users regard them as being outside the management limit of Public Service Board of TransJakarta. 
Improving E-Service Quality of Indonesian Toll Road Application with Entrepreneurship Insights Setiawan, Mohamad Agus; Hartoyo, Hartoyo; Seminar, Kudang Boro; Sartono, Bagus; Fitriati, Rachma; Ginting, Victor
Aptisi Transactions On Technopreneurship (ATT) Vol 7 No 2 (2025): July
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/att.v7i2.579

Abstract

Digital transformation in Indonesia toll road sector faces significant challenges related to information fragmentation among Toll Road Operators (BUJT), hindering the optimization of electronic service quality (E-Service Quality). This research aims to enhance E-Service Quality through the Soft Systems Methodology (SSM), integrated with Structural Equation Modeling-Partial Least Squares (SEM-PLS) analysis to understand key service dimensions. The findings indicate that integrating information across BUJTs, with a focus on informativeness, is critical to improving user satisfaction. The SSM-based conceptual model developed provides systemic solutions through policy integration, collaboration among BUJTs, and the development of an integrated information system. The assessment reveals that the proposed changes support toll road digital transformation and are culturally feasible. This study offers a strategic framework for improving toll road service quality, strengthening stakeholder collaboration, and creating a better user experience.
Persepsi Petugas Customer Relation Officer Dalam Service Recovery Rekomendasi Hak Guna Bangunan di Atas Hak Pengelolaan Lahan Putri, Ayu Adriana; Fitriati, Rachma
Jurnal Ilmu Administrasi Negara (JUAN) Vol 8 No 1 (2020): Juni, 2020
Publisher : Program Studi Ilmu Administrasi Negara FISIP UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/juan.v8i1.2076

Abstract

The purpose of this study is to describe what factors increase CRO's adaptability in service recovery on HGB over HPL in the Capital Investment Office and the One Stop Integrated Ministry of DKI Jakarta Province. The method used in this research is quantitative descriptive. Sources of data were taken from CRO officers who were directly involved in HGB services over HPL as many as 50 respondents. The technique of collecting data is done by distributing and filling out questionnaires. The results found that cultural competence, self-management, social capacity affect recovery Performance and information justice factors do not influence the Performance of CRO recovery services on HGB search services over HPL.
Pendidikan dan Pandemik Covid-19 (Pengalaman dari Arab Saudi dalam Perspektif Soft Sytem Methodology (SSM)) Trisnawati, Trisnawati; Fitriati, Rachma
Jurnal Ilmiah Administrasi Publik Vol. 6 No. 3 (2020): Jurnal ilmiah Administrasi Publik (JIAP)
Publisher : Badan Penerbitan Jurnal (BPJ) FIA-UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jiap.2020.006.03.5

Abstract

Information communication technology (ICT) continues to increase human activities. Higher Education Institutions around the world have used this technology to enhance learning experiences and overcome geographic barriers in the creation and delivery of educational knowledge. In this context, online distance education (PJJ) has become popular in Higher Education as an educational process that can help them achieve international prestige as well as increase their student numbers through ICT-based learning. Including in the current Covid-19 pandemic era, the PJJ method is the only solution in this pandemic. However, the successful implementation of PJJ using ICT presents a number of challenges. This paper explores institutional, technological, cultural and learner challenges, the manifestation of which can vary from country to country using Checkland's Soft System Methodology (SSM) as a learning methodology. We present an empirical examination of the challenges of PJJ in the context of Saudi culture during the COVID-19 pandemic.
Co-Authors Abdur Rahman Azhari, Andi Vivi Bagus Sartono Bernardus Yuliarto Nugroho Chairul Muriman Setyabudi Dewi, Herliana Djatmika, Gatot Hery Effendy, Khasan Ellen Sophie Wulan Tangkudung Faisal Faisal Ginting, Victor Hardjosoekarto, Sudarsono Hartoyo Hartoyo Hartoyo Hermiati, Tutie Himsar Silaban Hipui, Maria Vianei Hutajulu, Ruby Wirawan Kerti, Maryasih Ni Luh Kudang Boro Seminar Marsanty, Dea Alita Mohamad Agus Setiawan Muhamad Syauqillah Muhamad Yopan Munawaroh Munawaroh Muttaqin Muttaqin Ohorella, Zulkifli Pinora, Joseph Ananta Putri, Ayu Adriana Ricky Aditya, Ricky Robiana Modjo Salsabila, Radita Sarsito, Aditya Setiotirin, Roosnelly Wahyuning Simarmata, Yuliana Wisna Sinta Wardani Siti Aminah SOEDIBJO, SUGENG Suprajeni, M. Raihan Tarigan, Roberto Pehulisa TOBING, SONDANG YOHANNA L. Trisnawati Trisnawati Triyuni Soemartono Wahyudi, Andreo Wilopo Wilopo, Wilopo Z.Rusfian, Effy