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All Journal International Journal of Evaluation and Research in Education (IJERE) Jurnal Pendidikan Humaniora Ekuitas: Jurnal Pendidikan Ekonomi Ekonomikawan : Jurnal Ilmu Ekonomi dan Studi Pembangunan JAM : Jurnal Aplikasi Manajemen Proceeding SENDI_U Jurnal Pendidikan Ekonomi Jurnal Ekonomi dan Studi Pembangunan (Journal of Economics and Development Studies) UNEJ e-Proceeding Jurnal Pendidikan: Teori, Penelitian, dan Pengembangan Jurnal Ilmiah Pendidikan Pancasila dan Kewarganegaraan Jurnal Pendidikan Ekonomi AL ISHLAH Jurnal Pendidikan Jurnal Pendidikan Ekonomi & Bisnis Jurnal Ilmiah Universitas Batanghari Jambi JURNAL MANAJEMEN CARADDE: Jurnal Pengabdian Kepada Masyarakat Jambura Economic Education Journal Perspektif Pendidikan dan Keguruan Jurnal Karinov EDUTEC : Journal of Education And Technology Amnesty: Jurnal Riset Perpajakan International Journal of Economy, Education and Entrepreneurship (IJE3) Journal of Interdisciplinary Socio-Economic and Community Study Journal of Applied Business, Taxation and Economics Reseach International Journal of Humanities Education and Social Sciences TRANSAKSI Journal of Educational Analytics Literacy : International Scientific Journals of Social, Education, Humanities Transformasi: Journal of Economics and Business Management Journal Research of Social Science, Economics, and Management Jurnal Ekonomi, Bisnis dan Pendidikan (JEBP) International Journal of Education, Language, Literature, Arts, Culture, and Social Humanities Ekuitas Jurnal Pnedidikan Ekonomi Economic Development Analysis Journal International Journal of Economics, Business and Innovation Research Dinamika Pendidikan
Sugeng Hadi Utomo
Universitas Negeri Malang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Journal : UNEJ e-Proceeding

 1 
FACTORS INFLUENCING CUSTOMERS IN USING ISLAMIC BANKING SERVICE Elanna Heidi Christanti; Dwi Wulandari; Bagus Shandy Narmaditya; Sugeng Hadi Utomo
UNEJ e-Proceeding the 3rd International Conference on Economics, Business, and Accounting Studies
Publisher : UPT Penerbitan Universitas Jember

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Abstract

This research is aimed to analyze factors influencing customers in using Islamic banking services. This research used mixed method. The quantitative method used to test the quality service, advantage, and availability of ATM. While the qualitative method used to test religion. The independent variables in this research are quality service, advantage, availability of ATM, and religion, meanwhile dependent variable is Islamic banking service. The data are taken directly from sixty respondents used purposive sampling technique, and using in-depth interview of BRI Syariah and BNI Syariah customers in Klojen, Malang. The quantitative data are processed and analyzed by multiple regression, while qualitative data analyzed by using triangulation technique. The result showed that service quality and advantage influence the using of Islamic banking service. The availability of ATM and religious do not influence the using of Islamic banking service.
Co-Authors Abbas, Muhammad Hasyim Ibnu Agung Haryono Agung Nugroho Agus Hermawan Agus Saifuddin Agus Sumanto Agus Wibowo Aida Nurcholida Akbarti Na'ima Akhmad Syafi’i Andika Nikita Sari Andri Eko Prabowo Anisa Retno Setyaningsih Arif Amrullah Arista Elok Dwi Rangga Ashif Chumaida Sari Ayu Kammawati Bagus Shandy Narmaditya Bambang Sugeng Budi Eko Soetjipto Cipto Wardoyo Cristian Polamolo Delta Ananda Arga Putra Detria Fauziyah Pramesti Dian Fatmala Diandra Locita Sari Djoko Dwi Kusumojanto Dwi Wulandari Dwi Wulandari Eka Ramadanti Elanna Heidi Christanti Emma Yunika Puspasari Eny Eko Sulistyowati Ermita Yusida Fajar Puja Pangestu Farida Rahmawati Farida Styaningrum Fera Wulandari Fuat’dah, Devit Anisatul Hadi Sumarsono Hari Wahyono Imam Mukhlis Kholidya Khulafaur Rosidah Linda Seprillina Lisa Rokhmani Ludi Wishnu Wardana Lustina Fajar Prastiwi Lutfi Asnan Qodri Mit Witjaksono Mufinna Fauziyah Na'ima, Akbarti Nadiminsyah Nasikh Nasikh Nasikh Nisa Nuraini Surasa Nugrahaningtyas, Andien Nunuk Suryanti Nurhuda Nurhuda Oktavia Nardiani Pamungkas, Farel Ilham Prihatini, Hikmah Tri Qofifah, Salmaa Nur Qurrata, Vika Annisa Rahma Sandhi Prahara Remond Joey Paywala Romadhini, Shofi Ana Santi Merlinda Sapir Sapir Sari, Ashif Chumaida Sari, Diandra Locita Sidi Muhammad Muadz dzin Asis Hawaya Sidi Muhammad Muadz-dzin Asis Hawaya Siti Muslihah Siti Suprihatin Sri Umi Mintarti Sulistyowati, Nur Wahyuning Sunaryanto Tamat Sarmidi Thomas Soseco Tri Mianto Dion Prasetiyo Tu Rifton Bagus Priyambada Vidya Purnamasari Wahjoedi Wahjoedi Wahjoedi Wahyu Rizki Aris Suseno Winda Aprillia Wulandari, Ela Yuli Soesetyo, Yuli