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All Journal JURNAL PASTI (PENELITIAN DAN APLIKASI SISTEM DAN TEKNIK INDUSTRI) Jurnal Optimasi Sistem Industri Journal of Industrial Hygiene and Occupational Health (JIHOH) Jurnal Teknik Industri : Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri Jurnal Serambi Engineering Matrik : Jurnal Manajemen dan Teknik Industri Produksi Indonesian Journal of Industrial Engineering & Management Jurnal Industri dan Teknologi Samawa (JITSA)
Febriza Imansuri
Politeknik STMI Jakarta
Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Mechanical Engineering Public Health Transportation

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Optimalisasi Strategi Responsibilitas dalam Rantai Pasok pada CV. XYZ Furnitur untuk Meningkatkan Kepuasan Pelanggan Feby Dendra; Agnes Vicky; Febriza Imansuri
Jurnal Industri dan Teknologi Samawa Vol 6 No 1 (2025): EDISI 11
Publisher : Program Studi Teknik Industri Universitas Teknologi Sumbawa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36761/jitsa.v6i1.5095

Abstract

CV. XYZ Furniture, a company engaged in the rattan furniture industry in West Sumatra. This research aims to evaluate production strategies. Currently, the company implements an efficiency strategy by producing a constant number of guest chairs every period. However, this strategy poses problems in meeting customer demand during a spike, resulting in potential customer loss. This research explores changing strategies towards responsiveness as a solution to increase flexibility and meet customer needs more optimally. The methodology used is a case study through supply chain analysis, especially in the aspects of production, inventory, and logistics. The results of the study show that the implementation of a responsive strategy is able to increase customer satisfaction and improve supply chain performance, although it requires more careful cost management to overcome potential overtime costs and inventory. To overcome this, CV. XYZ Furniture needs to implement a Just-In-Time (JIT) or Pull System, as well as utilize information technology to improve supply chain communication. With a more responsive strategy, companies can improve competitiveness and profitability in the rattan furniture industry
Co-Authors Afrinaldi, Feri agnes vicky Ali Rachman Hakim Anita Putri Permatasari Ardy Riyanto B. Handoko Purwojatmiko Bayu Samudra Cantika Puspa Maharani Feby Dendra Indra Rizki Pratama Mohammad Wirandi Muhamad Zen Muhammad Zen Rahmat Dwi Febriyanto Rika Ampuh Hadiguna Safril Septian Adi Cahyo Shabrina Razan Putri Pribadi Siti Aisyah Sumasto, Fredy Yesaya Abdi Nugroho