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All Journal MEDIA KOMUNIKASI TEKNIK SIPIL Prosiding Seminar Nasional Sains Dan Teknologi Fakultas Teknik Jurnal Teknik Sipil dan Perencanaan Jurnal Transportasi The Indonesian Journal of Planning and Development Jurnal Tataloka Prosiding Forum Studi Transportasi Antar Perguruan Tinggi Wahana Teknik Sipil: Jurnal Pengembangan Teknik Sipil Jurnal Aplikasi Teknik Sipil Astonjadro Jurnal Masyarakat Merdeka (JMM) Jurnal Keselamatan Transportasi Jalan (Indonesian Journal of Road Safety) INFOKUM Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Pengabdian kepada Masyarakat Teknika Structure Jurnal Pengabdian Kolaborasi dan Inovasi IPTEKS Jurnal Civil Engineering Study Journal of Community Empowerment Jurnal Keselamatan Transportasi Jalan
Mudjiastuti Handajani
Jurusan Teknik Sipil Fakultas Teknik Universitas Semarang Jl. Soekarno – Hatta Semarang
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Analysis of Consumer Assessment of Railway Service Performance in the New Normal Era and Before the New Normal Yuzri Andrean; Bambang Riyanto; Mudjiastuti Handajani
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6041

Abstract

Covid-19 is a pandemic throughout the world and is evidenced by regulations requiring masks, vaccinations, and PCR swabs related to personal protection to minimize Covid-19 infection. This condition has become the subject of discussion among many circles, one of which is the health protocol when carrying out activities outside the home, especially on public transportation. This triggered the emergence of vaccination programs and masks and PCR swabs in public transportation. In addition, public support for transportation is very high on the grounds of shortening travel time. The purpose of this research is the consumer's assessment of the performance of train services in the new normal era and before the new normal from the aspect of reusability, service quality and marketing mix. The method used is benchmarking by applying the principles of usability, service quality and marketing mix. The collection was carried out through a survey of 120 respondents who had used train services in the new normal era and before the new normal. The result of the research is that the train service before the new normal is superior in the eyes of consumers in terms of usability, service quality, and marketing mix. However, the new normal era trains have higher services than the new normal trains on the efficiency and error indicators in the usability aspect as well as on the tangible indicators in the quality aspect.
Co-Authors Adolf Situmorang Adolf Situmorang Affandi, Yoga Dwi Agus Muldiyanto, Agus AGUS WIDODO Aji, Naufal Akbar Purnayudha Alfridus Gado Anak Agung Gede Sugianthara Annisa Berliana Anwar, Nik Syahrim Nik Aulia Nur Permata, Aulia Nur Ayunina Lathifah, Fita Bambang Riyanto Bayu Aji, Galang Berliana, Annisa Dika Septavian Agita Dwi Saputro, Wahyu Edy Susilo Ferry Firmawan Fitriyani Sanmas Harmini, Harmini Iin Irawati Ismiyati Ismiyati Ismiyati Ismiyati Ismiyati, Ismiyati ISTIANAH Istianah Istianah Kristiawati, Chyntyanita La Ode Nggawu Muhammad Kurniawan Muhammad Latif Muhammad Latif Munadi Munadi Mustakim Aksa Nafisah, Chilatun Noora Savera Nur Indah Paramita, Nur Indah Paramita, Nur Indah Permata, Aulia Nur Pramucitra, Sinta Pramucitra Pratikso Pratikso Purwanti, Hani Purwanto Purwanto Purwanto RATNA SARI, VANIA PUTRI Rohadi Rohadi Samba , Prasasta Sanmas, Fitriyani Saputra, Meidito Dewa Satria Pinandita SATRIYAS ILYAS Setyati Budiningrum, Diah Sutini Sutini, Sutini Tut Wuri Handayani, Tut Wuri Wangsa, Samba Yoeli Janto Yoeli Janto, Yoeli Yudho Putranto, Ardi Yuzri Andrean