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Hotel Interdepartmental Communication: A Case of F&B Service and Sales & Marketing at Mercure Bandung Nexa Musadad, Musadad; Dianita, Indria Angga; Dirgantara, Pradipta
Jurnal Penelitian Pariwisata Vol 5 No 1 (2021): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v5i1.97

Abstract

This study sought to investigate the communication between the Food & Beverage Department and the Sales & Marketing Department at Mercure Bandung Nexa through the perspective of hotel interdepartmental communication. It was benefited from employing a qualitative method. The data collection was conducted through in-depth interviews with the managers of the two departments and field observations. The data collected was then analyzed and carried out through the elements of communication: people (sender and receiver), message, channel, noise, feedback, and effect. This study found that communication between the two departments goes well to keep the service excellent. Based on the analysis of the elements of communication, the only major obstacle is the sudden event that can disrupt the communication process. This result has brought discussion in the context of excellent service being delivered through the communication between the Food & Beverage Department and Sales & Marketing Department. However, this study is limited in the number of informants. More informants should be involved to gather more reliable and deeper data. After all, this study contributes to enriching the application of Interdepartmental Communication in organizations, especially in a hotel. Keywords: Interdepartmental Communication, F&B Service, Sales & Marketing
Co-Authors Abdul Fadli K Abdul Fadli Kalaloi Adi Bayu Mahadian ADRIO KUSMAREZA ADIM Agustine, Nadhilah Alifah Ajibroto, Daffa Diovani Anhar, Nazhea Rachel Ainayya Dhananjaya S, I Komang Nara Dimas Satrio Wijaksono Hafidhah, Nailah Nur Haqqi Annazilly, Muhammad Hatta, Azzahra Mutiabani Indria Angga Dianita Irkham Fauzi K, Abdul Fadli Kautsar, Aldry Kristiani, Putria Aprilia Mafaza, Annisa Naila Mahestu, Gayes Muhamad Rafi Said Pratama Musadad Musadad Musadad Musadad Narawangsa, Panji Fadhila Nasas, Fathiya Sabila Novianti, Felita Eka Nugraha, Muhamad Dhio Nugroho, Ilham Princessa, Nakia Marsya Rah Utami Nugrahani Ramdan, Andry Mochamad Rido, Prashti Muhammad Sabrina, Elsa Ghitahasya Setiawan, Ramzy Fauza Sitarani Andi Renasya Sitorus, Ronny Sylvie Nurfebiaraning Tampubolon, Stephanus Taroreh, Darryl Patrick Timothy Taufiqulhakim, Ferdio Rizqi Thesarany, Bunga Syahida Tsany, Salwa Luthfiandita Wijaya, Muhammad Arif Yahya, Achmad