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All Journal Jurnal Kedokteran Brawijaya Journal of Indonesian Tourism and Development Studies Jurnal Ilmu Komunikasi Wacana, Jurnal Sosial dan Humaniora Jurnal Pembangunan dan Alam Lestari Interaktif: Jurnal Ilmu-Ilmu Sosial KEMBARA Komunikator Nomosleca Jurnal IUS (Kajian Hukum dan Keadilan) JISPO (Jurnal Ilmu Sosial dan Ilmu Politik) Jurnal Studi Komunikasi ARISTO PRofesi Humas Wikrama Parahita : Jurnal Pengabdian Masyarakat Syntax Literate: Jurnal Ilmiah Indonesia Sahafa Journal of Islamic Communication Jurnal Pendidikan Sejarah dan Riset Sosial Humaniora (KAGANGA) JURNAL KOMUNIKATIO SANGKEP: Jurnal Kajian Sosial Keagamaan Sospol : Jurnal Sosial Politik MEDIAKOM: Jurnal Ilmu Komunikasi LINIMASA: JURNAL ILMU KOMUNIKASI Tuturlogi: Journal of Southeast Asian Communication Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) International Journal of Science and Society (IJSOC) Ranah Research : Journal of Multidisciplinary Research and Development Jurnal Netnografi Komunikasi ENDLESS : International Journal of Future Studies
Maulina Pia Wulandari
Universitas Brawijaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Public Health Social Sciences Transportation Other

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Journal : Komunikator

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Tracking Public Sentiment on Poverty in Indonesia through AI-Based Social Media Analysis Santoso, Rizki Bimo; Wulandari, Maulina Pia; Saleh, Akhmad Muwafik
Komunikator Vol. 18 No. 1 (2026)
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jkm.v18i1.30582

Abstract

The development of digital technology has brought significant changes to the dynamics of public communication, with social media becoming a primary platform for government criticism. The controversy surrounding the release of Indonesia’s 2024 poverty data by the Central Bureau of Statistics (BPS) sparked a negative response, challenging the legitimacy of public institutions. In this context, accurate, real-time monitoring of public sentiment is crucial for supporting crisis communication responses. However, comparative studies on the reliability of free AI-based sentiment analysis tools in the public sector are still limited. This study evaluates the effectiveness of ChatGPT, DeepSeek, and Parabola.io in building an early warning system for crisis communication. A quantitative-descriptive approach was used to analyze 351 comments from the Instagram account @bps_statistics related to the release of poverty data. The results showed that DeepSeek (82.93%) and Parabola.io (82.62%) had higher accuracy than ChatGPT (40.24%). These findings underscore the importance of AI reliability in diagnosing crises early in the issue cycle. Theoretically, this study develops a crisis communication framework by integrating sentiment analysis and the issue cycle. Practically, this research emphasizes the need to consider accuracy, bias, cultural context, and human oversight in the use of AI.
Co-Authors Abdillah, Muzakky Akhmad Muwafik Saleh Amalia Fibrianty Amanda, Fakhirah Anang Sujoko Andi Afrilliya Ani Angela Ervina Ansahnarmi, Annisa Antoni Antoni Antoni Antoni Argyanti, Talitha Arizona, Yohana Kartika Arsih Amalia Chandra Permata Azizah Des Derivanti Bambang Dwi Prasetyo Bambang Dwi Prasetyo Bambang Dwi Prasetyo Chusnul Chotimah Chusnul Chotimah Cinta Manda Roudhotun Daffa Yudhistira Damayanti, Liliannisa Darmawati, Surya Ervina, Angela Fairuza Arindra Fajaria Menur Widowati Fakhirah Amanda Fitri H Oktaviani Fitria Avicenna Habibi Za’idatul Ma’muriyah Husnu, Lalu Nurcholis Imon Dwi Budi Ajianto Imon Dwi Budi Ajianto, Imon Dwi Budi Indri Wisudawati Patiung Isni Tri Lestari Istikhana Nurulhuda Ivan Bimantoro Wachid Jukiabtari, Serly Novita Juliantari, Serly Novita Lalu Nurcholis Husnu Layna, Nadia Luitsa Leonard Davinci Elain Koten M. Andy Bagus Izzulhaq Mahanani, Sasanti Putri Maharina Novia Zahro Moch. Adi Surahman Mohammad Annur Tri Putra Muhammad Daffa Putra Mahmudi Muhammad Syukron Anshori Muwafik Saleh, Akhmad Nia Miftakhul Jannah Nikmatus Sholikah Novita Anggraini Nurlaily Romadhoni Nurzila Fadilah Putri Prasetya, Bambang Dwi Prihantoro, Danang Mandala Putra, Mohammad Annur Tri Rachmat Kriyantono Rachmat Kriyantono Rachmat Kriyantono Rachmat Kriyantono Rahayu, Winda Dewi Retnaningrum, Stevany Eryna Reza Nugraha, Reza Reza Safitri Reza Safitri Ridy Sulhana Sahawi Rizki Bimo Santoso Roudhotun, Cinta Manda Saffanah Fajar Kurniawan Safira Aqmarina Putri Isnaini Sahawi, Ridy Sulhana Salsabila, Laluna Santoso, Rizki Bimo Sari, Diaz Sasela, Mirel Imelda Sasella, Mirel Imelda Sharipudin , Mohamad-Noor Salehhuddin Situmorang, Benita Stevany Eryna Retnaningrum Sujoko, Anang Surya Darmawati Suryadi Syahri, Moch. Syaiful Azhary Sylvatri, Hapsari Dian Taqi, Naila Tri Suharto Wachid, Ivan Bimantoro Yassaroh, Lora Sabila Yuarko, Nike Virgawati Yuyun Agus Riani Zahro, Maharina Novia Zuhri, Mochamad Fernanda Abuzar Zulkarnain Nasution Zulkarnain Nasution Zulkarnain Nasution Zulkarnain Zulkarnain