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All Journal Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer @is The Best [Accounting Information System & Information Technology Business Enterprise] Jurnal Sistem Informasi, Teknologi Informasi, dan Edukasi Sistem Informasi (JUST-SI)
Nanang Yudi Setiawan
Fakultas Ilmu Komputer, Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering

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Pemodelan dan Rekomendasi Proses Bisnis menggunakan Metode Business Process Improvement (BPI) (Studi Kasus CV Wisa Tunggal Perkasa) Muhammad Tri Hermawan; Buce Trias Hanggara; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 8 (2020): Agustus 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

CV. Wisa Tunggal Perkasa is engaged in selling building materials. The author found several processes carried out accordingly so that the process occurs the process becomes obstructed or less effective. Indications that occur in the process of selling goods and purchasing goods. This indication is that there is no inventory calculation and there is no re-recording of goods from suppliers. Based on the allegations, researchers will discuss business processes and analyze potential problems and analysis of problems that occur and then will evaluate business processes on the CV. Wisa Tunggal Perkasa. This study uses a Bussiness Process Model and Notation (BPMN), while for analyzing and evaluating using the Failure Mode and Effect Analysis (FMEA) method and for conducting business improvement processes using Business Process Improvement (BPI). From the results of simulations of the current business process (as-is) and the business evaluation process (to-be) found when the analysis reached 33.22% in the sale of goods and 24.66% in the purchase of goods. In addition, the analysis of resources with the highest increase was 46.44% in the business process of selling goods carried out by cashier actors and 58.98% by owners in the business process of purchasing goods.
Evaluasi dan Perbaikan Proses Bisnis Menggunakan Business Process Improvement (BPI) (Studi Kasus: Bidang Mutasi, Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kota Batu) Muhammad Averous Mahdafikiyah; Ismiarta Aknuranda; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 8 (2020): Agustus 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The mutation division is one of the BKPSDM divisions that has main service to help realize the implementation of personnel affairs. These services include managing formation, completing promotions and submitting employee layoffs. However, there are still some problems that hinder the running of the service, such as difficulties in collecting the entire record of employee data for the preparation of formation and long processing on completion of promotions and employee dismissal. Therefore, analysis, evaluation and improvement of business processes are needed to overcome the problems and optimize the running of the business process. In this research, business process modeling is carried out using Business Process Modeling and Notation (BPMN), analyzing and evaluating each activity using Failure Mode and Effect Analysis (FMEA) and improving business processes through the Business Process Improvement (BPI) method. After that, the simulation is run between the current business process model and the recommendation to determine the validity and results of the time analysis. Based on the simulation results through Bizagi Modeler, it was found that each business process has a valid value and an increased time on business process recommendation. Business process in managing the formation there was an increase in time 12.09%, completion of promotion 53.68% and submission of employee layoffs 2.41%.
Analisis Segmentasi Pelanggan Kartu Prabayar Kabupaten Malang dengan RFM Model Menggunakan Metode Fuzzy C-Means Clustering (Studi Kasus : PT. XYZ) Akbar Ilham; Nanang Yudi Setiawan; Tri Afirianto
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 8 (2020): Agustus 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT. XYZ is a telecommunications operator company in Indonesia that provides prepaid GSM (global system for cellular communication) services. PT. XYZ support to serve the whole city until remote areas of Indonesia are no exception Malang Regency by continuing to increase the number and increase the number of customers when providing the services provided. Companies that provide different services based on the characteristics or each customer in the form that provides services and build loyal and long-lasting relationships. The data used in this study is the transaction data of PT. XYZ customers in Malang Regency operational area with a period of time January 1 2019 - March 31 2019 that made 35,868 transactions. Customer segmentation is a strategy to divide customers into different, different, and homogeneous subgroups according to their characteristics. The main purpose of customer segmentation is to determine the customer base and gain customer insights that will enable the design and development of different marketing strategies. Customer characteristics can be seen through customer transaction data modeling using RFM (recency, frequency, and monetary) models, namely the time span of the last transaction (recency), number of transactions (frequency), and money spent (monetary). Fuzzy C-Means Clustering can be an option in solving customer segmentation problems. The Elbow method is used to support the clustering process by determining the number of clusters in the application of Fuzzy C-Means Clustering. Modification of Partition Coefficients (MPC) and Euclidean Distance (EU) is a validation method used to obtain the accuracy of cluster results using data to the nearest central point. In this study clustering with 2 clusters is the best result. The results of customer segmentation are visualized into a dashboard page consisting of a combination of integrated tables, diagrams and graphs and information needed by the company. The results of dashboard visualization are sponsored by users to obtain the level of user acceptance of using the System Usage Scale (SUS) analysis. Dashboard test results show an average value of 80 which is included in the acceptable category.
Analisis Aspect-Based Sentiment Opini Mahasiswa Terhadap Saran Evaluasi Kinerja Dosen Menggunakan k-Nearest Neighbor Nasita Ratih Damayanti; Fitra Abdurrachman Bachtiar; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 13 (2020): Publikasi Khusus Tahun 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Artikel dipublikasikan di JTIIK
Perbaikan Proses Bisnis Layanan Perkreditan Menggunakan Metode Business Process Improvement (BPI) Dengan Metode Failure Mode and Effect Analysis (FMEA) Pada PT.BPR Bina Reksa Karyaartha Pare Inka Setya Anggraini; Yusi Tyroni Mursityo; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 9 (2020): September 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

BPR Bina Reksa Karyaartha is a company engaged in several financial services, such as credit services. In the credit service there are business functions, i.e providing credit to customers, serving credit payments, and credit reporting. Problems that can interfere the performance of ongoing business processes in this case are errors in filling the application form, Account Officers have difficulty contacting customers to determine the credit agreement schedule, and errors entering customer data, credit data and collateral data on the PGBS application. In addition, customers are late paying, collectors find it difficult to do billing with customers, and errors in making SLIK reports. The stage of this research is to identify business processes by conducting interviews and observations, then modeling business processes using Business Process Models and Notation (BPMN) with the Bizagi Modeler application, conducting analysis and evaluation using the Failure Mode and Effect Analysis (FMEA) method to find out the highest potential problem. Furthermore, improvements to business process recommendations are made using the Business Process Improvement (BPI) method with the help of streamlining tools and simulation of current business processes (as is) and recommendations (to be) on all business processes. An increase in time analysis reached 9.24%. If a business process recommendation is implemented, it will minimize some problems mentioned above also improve the quality of employee performance and collaboration with customers.
Evaluasi Proses Bisnis Fitur Skripsi Pada FILKOM Apps Menggunakan Metode Failure Mode And Effects Analisys (FMEA) Faqih Hidayatur Rahman; Nanang Yudi Setiawan; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 9 (2020): September 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Thesis feature at FILKOM Apps is a feature to help FILKOM academic community to do thesis exercising. Base on observation on document study we got many problems to resolve business process thesis feature, so It need more time to resolve every process. The activities are verification of study program academic, verification of thesis supervisor and publishing of letter of assignment. These problems can make some interruption of business process and delay the student to finished their thesis. We need an evaluation at business process of thesis feature. First step in this research is identification of business process and modelling of business process with process mining. Modelling of process business base from event log with Disco and ProM 6 so we get modelling in petri net. While process model based from Standard Operational Procedure (SOP) modelled with Yet Another Workflow Language (YAWL) in petri net format to check the suitability of business process model. Next step, we evaluate the business process using Failure Mode and Effect Analysis (FMEA). The final result of FMEA will be a Risk Priority Number (RPN). To get the RPN result, we do some evaluation at failure level, event level and detected level. Result of every level we got from statistic of discovery result, exploration of event log, and interview. RPN result the we got from multiple of 3 level. The result of evaluation of FMEA that RPN higher result at chief of study program delay to determine the second thesis supervisor, the exercise of P0 that can't do at the same time with both thesis supervisor, student can't meet in time to get P1 progress, and delay of exercise results seminar.
Analisis dan Perancangan Sistem Informasi Permintaan Pengadaan Perangkat dan Layanan IT (Studi pada Departemen IT PT Eratex Djaja Tbk Probolinggo) Hetty Mukammilah; Yusi Tyroni Mursityo; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 10 (2020): Oktober 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT Eratex Djaja Tbk is a garment factory that located in Probolinggo. The main operation for the factory is apparel manufacturing and finishing. IT department is an unit that provides tech support services such as configuration, utilization, dan problem solving concerning IT problems in the factory. The Applicant of the request for IT services must fil out a request form that provided by IT Department before IT Department could carry out the service request. Periodically, IT Department must go through the request forms one by one in order to make summary report of their work of a certain period of time. That work requires a long time and there is also risk of missing the request form before being archived. Based on the problems mentioned, this study conducted information system analysis dan design on web-based service request form and management of request of IT service. Rational Unified Process (RUP) used as a method to carry out the system design process. The system design process was conducted using the Object-Oriented Analysis and Design (OOAD) approach and Unified Modeling Language (UML). The system design that have been built evaluated using Requirement Consistency Analysis (RCA) and Cognitive Walkthrough (CW) evaluation method. The RCA evaluation result shows that the assessment results is 100% which means the relation of the design and all elements of the system requirement from the four layers frameworks have been consistent. The result of CW evaluation performed by the Supervisor and the Staff of IT Department shows that all the features of the system is fully in line with their expectations.
Evaluasi Proses Bisnis Sistem Informasi Kebutuhan Pelatihan (SIBULAT) Badan Pengembangan Dan Pemberdayaan Sumber Daya Manusia Kesehatan (BPPSDMK) Dengan Menerapkan Process Mining Dan Quality Evaluation Framework (QEF) Muhamad Fauziawan Agung Rewanda; Nanang Yudi Setiawan; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 10 (2020): Oktober 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

BPPSDMK is one of the departments within the auspices of the Ministry of Health of the Republic of Indonesia and in the execution of its duties, the responsible accountable directly to the Minister of Health. BPPSDMK have a responsibility in developing and empowerment of existing human resources in the ministry of health. BPPSDMK has had 21 applications one is Information Systems Training Needs (SIBULAT). At this time, in SIBULAT yet there is a Standard OperationaI Procedure (SOP) written so that the evaluation of the performance of the system can be more difficult to do and causes the plot to be irregular according to the schedule and can change at any time.. By therefore, therefore, research needs to be done with how to identify the business processes contained in the BPPSDMK, create a business process model and conduct an evaluation of the business process SIBULAT in order to facilitate the evaluation process and in the future SIBULAT have better business processes as well as efficient. Interview Data and eventlog is used in the evaluation process as a source of data, then the data will be processed using the methods of process mining and proceed with the analysis using the tool help Disco and ProM 6 Tools. After that, the method of Quality Evaluation Framework (QEF) is used to perform a follow-up evaluation. In this method the comparison is done between the target value with the value from the results of the interview as well as the value of the eventlog. 7 quality factor obtained from the output evaIuasi that has been done, with the results of the calculations show that there are 4 quality factor that is not in accordance with the target which means that the processing time recorded in the eventlog exceed predetermined targets.
Analisis Pola Aktivitas Mahasiswa Lulus Tepat Waktu bebasis Data Mining dan Process Mining (Studi Kasus Program Studi Sistem Informasi Fakultas Ilmu Komputer Universitas Brawijaya) Hafizh Yuwan Fauzan; Nanang Yudi Setiawan; Ahmad Afif Supianto
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 11 (2020): November 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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One of many problems at Information System at Faculty of Computer Science Universitas Brawijaya is that there is some undergraduate who have not graduated even though they have passed 8th semester. This can affect the accreditation assessment, because if students drop out due to reaching the semester limit then it will affect the accreditation assessment. For this very reason, initial steps are needed that can make students graduate on time. The solution offered in this study is to create a cluster, based on academic attributes. After that, Process Mining is performed in each cluster so that information and relationships that cannot obtained in the data. This research will use K-Means ++ algorithm for Data Mining and Fuzzy Miner algorithm for Process Mining. The results of the clustering process are four clusters obtained with their respective characteristics, and also for each of these clusters can be seen statistical information and models process of the thesis.
Evaluasi dan Perbaikan Proses Bisnis Menggunakan Business Process Improvement (BPI) pada Pelayanan Pencatatan Sipil (Studi Kasus: Dispendukcapil Kabupaten Blitar) Putera Iga Arrahma; Ismiarta Aknuranda; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 11 (2020): November 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The Office of Population and Civil Registration (Dispendukcapil) of Blitar Regency has public services in making civil registration documents. However, in practice there is security and efficiency in the business process. The applicant took too long in line and failed the trial from the early stages, so it took days for birth, death, marriage and divorce certificates to be produced. Then, in face-to-face submission of files, file damage often occurs in the service of making marriage and divorce certificates. Therefore, evaluate and improve existing business processes. Dispendukcapil hopes that researchers can provide improvements to the business process to improve the quality of its services. Business processes are analyzed using value chain analysis and vertical abstraction. The results of business process modeling in use today will determine which business processes are feasible to be evaluated using a criterion testing matrix. After the business process is selected, the problems found will be identified and their added value is identified using one of the tools in the BPI, namely added value assessment. The results of the evaluation and value added assessment were analyzed using the ESIA technique. The ESIA technique is used for corrections to activities that use system files and cutting activities such as counseling on marriage and divorce counseling. Recommendations for business improvements are compiled based on the results of analysis using the ESIA and modeled using BPMN. The simulation results on the business process model show a faster duration of the completed business design with the current business process duration. The largest reduction in duration occurred in services for making marriage certificates and the least amount of time was reduced for services for making divorce certificates. Divorce certificate making services have a faster simulation duration proportion of 55.9% and marriage certificate making services by 38.09%.
Co-Authors Achmad Nofandi Ade Ayu Puspitasari Adeyaksa Galuh Waluyo Adha Apriliosusworo Adhitira Febrieztha Ramadhan Adilla Widyandhana Nuriman Aditya Rachmadi Adityo Dwirahmawan Agustinus Ryan Wicaksono Ahmad Afif Supianto Ahmad Afif Supianto Ain Nur Anisa Akbar Ilham Aldhila Meykasari Alfian Hakim Alya Paramitha Ayuningsih Amanda Puti Wibawa Ananda Risqi Amalia Andhika Akbar Saputra Andhika Mifta Alauddin Andi Reza` Perdanakusuma Anggara Cahya Nugraha Anggie Tamara Blanzesky Annisa Arifa Sesyazhade Apriyanti Apriyanti Arieftia Wicaksono Aulia Dwi Fitriani Ayu Pramadita Dewi Azhari Arsyad Azri Putri Rahmatika Bayu Rahayudi Bella Karina Sari Buce Trias Hanggara Budi Santoso Cahyaningtyas Sekar Wahyuni Carellia An-nisa Monik Citra Hemas Jati Inayu Claudio Canigia Guntara Daniel Austin Dominicus Deafinansia Nurido Andiyani Dedi Romario Desy Miladiana Devi Septiani Devita Widyasari Diah Priharsari Dian Eka Ratnawati Dicky Ilham Mualfi Dimas Hariyanto Sudarpi Dimounitif Nelaspaba Dinar Fairus Salsabillah Dinar Indah Dwi Utami Dinda Agnes Putri Dinda Ayu Rudyana Putri Dio Hilmi Habibi Dio Rahmat Putra Dion Ricky Saputra Djoko Pramono Djoko Purnomo Dorothy Gabriel Sihombing Dwi Asri Nuryulianti Dwija Wisnu Brata Dzurriyatul Iflahah Ellen Yanuarti Endang Suryawati Erni Dwi Hartini Erzhal Risan Wikata Fajar Ubaidillah Ahmad Faqih Hidayatur Rahman Faris Wibowo Putro Farisa Aidilla Alfas Fawwaz Roja Mahardika Fawwaz Roja Mahardika Febiko Ramadina Febrian Pandu Widhianto Fitra A. Bachtiar Fitra Abdurrachmad Bachtiar Fitra Abdurrachman Bachtiar Frydo Tio Fernando Hafizh Yuwan Fauzan Hamim Nizar Yudistira Hanifah Muslimah Az-Zahra Haris Surya Wijayanto Harisul Ikrom Amin Heraspati Yudha Pratama Herman Tolle Hetty Mukammilah Higam Saiful Sadzali Hilmi Rezkian Aziz Dama Hilwa Aminatus Sholihah Ibnu Irawan Pratama Iffa Aulia Ulwani Ihza Razan Alghifari Ilma Bunga Sahara Imam Setyo Wibowo Indra Fahrizal Inggrid E. A. Siahaan Inka Setya Anggraini Intan Rumaysha Intan Sartika Eris Maghfiroh Iqbal Taufiq Ahmad Nur Ismiarta Aknuranda Istania Salma Jesy Thesalonica Mononimbar Juara Hutagalung Kartika Utami Kelvin Yabes Sitompul Kevin Gusti Farras Fari' Utomo M. Iqbal Farras Pratama Mega Isma Juwita Merlien Yuliana Permatasari Moch. Rosul Zein Mochamad Chandra Saputra Mohammad Malik Abdul Azis Muhamad Fauziawan Agung Rewanda Muhammad Aswin Muhammad Averous Mahdafikiyah Muhammad Ferdyandi Muhammad Hanif Hasanain Muhammad Ibrahim Al Ghazi Saragi Muhammad Indra Firdaus Muhammad Iqbal Muhammad Rasyad Fauzan Muhammad Rayhan Ravandika Muhammad Rizqi Ramadhan Muhammad Taufik Dharmawan Muhammad Tri Hermawan Mumtazah Rizti Arini Nabilah Iftah Nella Nadhif Mahendra Putra Nafiani Nafiani Nanda Petty Wahyuningtyas Nashihul Ibad Al Amin Nasita Ratih Damayanti Nazva Abiya Niken Hendrakusma Wardani Niken Hendrakusma Wardani Nourman Hajar Novira Azpiranda Novriani Dewi Anwar Nur Fatimah Nur Laita Rizki Amalia Prakoso Adi Bagaskara Prasetyo Iman Nugroho Priyambadha, Bayu Putera Iga Arrahma Putri Puspitasari Raden Sandra Yuwana Raditya Rizky Putra Rafi Audian Retno Indah Rokhmawati Rista Yasin Lamohammad Hende Rizal Halim Adirasyid Rois Yanuar Rahman Wahyudi Rokhmah Vira Santi Ryan Dwi Pambudi Salsabilla Syafta Sandrian Yulian Firmansyah Noorihsan Sarah Anggina Satrio Agung Wicaksono Satrio Arif Budiman Satrio Dwiartono Satrio Hadi Wijoyo Sheila Maulidia Sholachuddin Al Ayubi Syifa Basyasyah Bysi Theresia Emiliana Boleng Tirta Saraswati Tito Rhenaldi Priono Topan Prakoso Tri Afirianto Tri Susanto Victor Axelius Kristianto Siren Welly Purnomo Whita Parasati Wildan Arrizal Wahyu Sutomo Wildan Dery Rahadi Wira Kumara Wiratama Ahsani Taqwim Yoga Tika Pratama Yusi Tyroni Yusi Tyroni Mursityo Zaenal Kurniawan Zulfiar Ryanda Putra