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All Journal Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer @is The Best [Accounting Information System & Information Technology Business Enterprise] Jurnal Sistem Informasi, Teknologi Informasi, dan Edukasi Sistem Informasi (JUST-SI)
Nanang Yudi Setiawan
Fakultas Ilmu Komputer, Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering

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Evaluasi dan Perbaikan Proses Bisnis Layanan Pengaduan Masyarakat pada Dinas Komunikasi dan Informatika Kabupaten Sidoarjo menggunakan Metode Business Process Improvement (BPI) Jesy Thesalonica Mononimbar; Nanang Yudi Setiawan; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 6 (2019): Juni 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Based on the Sidoarjo Regent Regulation Number 22 of 2015 concerning the Community Complaint Service Center. To improve information services by the Sidoarjo Regency government, the Sidoarjo Regency Community Complaints Service Center (P3M) was formed. P3M is part of the operational activities of the Department of Communication and Information of Sidoarjo Regency. In running the business process, there are still some potential errors that can affect the performance of the business processes that lead to non-optimal. Time goes by several processes that exceed the Standard Operating Procedure (SOP) has been agreed, the results of the responses that were not clear were answered by whom, and the reporter is late knowing the results of the complaint response. Therefore it is necessary to analyze and evaluate current business processes to overcome problems. This study uses Failure Mode and Effect Analysis (FMEA) to perform problem analysis and evaluation of business processes and using Business Process Improvement (BPI) for the improvement of business processes. Current business processes (as-is) and recommendations (to-be) are modeled using Business Process Modeling and Notation (BPMN) and then performed a simulation. On the results of the time analysis simulation of the business process of as-is acceptance of public complaints and recommendations for the business process of receiving public complaints (to-be), the average time increase is up to 30.62%. So it can be concluded that business process recommendations are able to optimize business process performance
Evaluasi dan Perbaikan Proses Bisnis Layanan Dataku Menggunakan Metode Business Process Improvement (BPI) (Studi Kasus: Layanan Dataku Dinas Komunikasi dan Informatika Kabupaten Sidoarjo) Carellia An-nisa Monik; Nanang Yudi Setiawan; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 7 (2019): Juli 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Layanan Dataku is a service center for statistical data in the Communication and Information Agency of Sidoarjo Regency. Layanan Dataku has three business processes which are: data mining business process, data processing business process and data publication business process. In the service implementation, there are several stages that interfere with the business process. There are 7 potentials problems were considered with the highest RPN (Risk Priority Number) values which are when the Head of Service received a letter and gave a decision to extract data manually, the OPD gives a decision to permit data mining manually, the organization gives access to a limited data mining, the data processing section obtains data from third parties, prepares the data to be processed, gives a decision data publication feasibility, entering the website page. The first stage of this research is to identify the business processes, then to make a model of business processes using Business Process Model and Notation (BPMN), then conduct analysis and evaluation using the Failure Mode and Effect Analysis (FMEA) method to sort the problems based on the highest RPN values to be evaluated. The preparation of business process recommendations is improved by using the Business Process Improvement (BPI) method supported by Streamlining tools. There is an increase of 42.64% in data mining business processes, 31.99% in data processing and 0.18% in data publication. So that it can produce a faster duration of problem-solving and produce recommendations that can be applied to minimize problems that occur based on the results of evaluations that have been carried out.
Pemodelan dan Evaluasi Proses Bisnis Pengembangan Perangkat Lunak dengan menerapkan Metode Process Mining dan Quality Evaluation Framework (QEF) Studi pada PT. XYZ Nafiani Nafiani; Yusi Tyroni Mursityo; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 7 (2019): Juli 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

XYZ is a company that sells services and solutions to customer problems, services and solutions sold are products that have been developed previously by PT. XYZ and will continue to be developed to adjust the addition of functions according to customer demand. To be able to achieve the vision and mission of an organization, PT. XYZ must have a good software development business process. Currently, the service and solution development process still not have a written Standard OperationaI Procedure (SOP) that can be the problem in evaluating system performance and the passing of a product from a predetermined time limit. Therefore, we need to carry out further evaluations so as not to have a negative impact on the product development process. EvaIuation is done by using interview sources and event logs that use process mining methods to further process and analyze event logs with the help of Disco and ProM 6 Tools. After that, the evacuation process will be continued by using the Quality Evaluation Framework (QEF) to compare the target values with the interview results and event log values. The evaluation results have 13 quality factors were concerned, 4 quality factors including those that were not in line with the company's target because the processing time recorded in the event log exceeded the target. The activities listed in the event log are not procedurally appropriate, such as processes that were not closed for a long time and processes that have the same start and finish time.
Evaluasi Dan Perbaikan Proses Bisnis Menggunakan Metode Business Prosess Improvement (BPI) (Studi Kasus Pada Divisi Sekretaris dan Keuangan PT. Kerta Betamala Trans) Muhammad Iqbal; Nanang Yudi Setiawan; Welly Purnomo
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 7 (2019): Juli 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT. Kerta Betamala Trans is a company engaged in freight forwarding services in Indonesia. PT Kerta Betamala Trans has divisions to ensure business activities run accordingly, so that its business objectives can be achieved. Among them in the division at PT. Kerta Betamala Trans is Secretary and Finance. The problem often arises that there is an improper recitation data record. Because every six months there are 25% of 15 employees whose data records are not appropriate. This causes the recording of company data to experience a discrepancy in the recording data and harm the company in financial terms. Because of this, it is necessary to evaluate and improve business prosesses. Functional decomposition of value chain anaIysis is done to get the main business prosesses and get 4 main business prosesses. Then an evaluation of the employee payroll business prosess is carried out using the FaiIure Mode and Effect AnaIysis (FMEA) method, after an evaluation has been made the root of the problem is an error because the attendance data is invalid when calculating salaries. After the evaluation, treatment was carried out with tools StreamIining from Business Prosess Improvement (BPI) which aimed to get business prosess recommendations. From the StreamIining results obtained from the calculation of attendance which was originally manual using the attendance book replaced to attendance using biometric attendance (fingerprint) and get the biggest difference from the results of the simulation simulation prosess found in the employee payroll business prosess with a percentage increase of 70.52%.
Analisis dan Pemodelan Proses Bisnis Menggunakan Business Process Improvement (BPI) (Studi Kasus: Penginapan Griya Brawijaya) Juara Hutagalung; Nanang Yudi Setiawan; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 7 (2019): Juli 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Lodging is a common thing that is needed by the community at this time, Griya Brawijaya is one of the Universitas Brawijaya business units which is also engaged in lodging services. In the current business process, there are some problems that affect consumer satisfaction and also Griya Brawijaya lodging company, such as the service process on orders that are still not optimal because the data collection system is not integrated so there is duplicated data, and also the checkout process rooms that are often late, then make consumers complain directly to the receptionist, this also happens because of a service mismatch with the SOP (Standard Operating Procedure). Therefore, in solving the problem requires analysis and evaluation, which is focused on business processes in order to improve and also maximize business processes at this time to make improvements to overcome any existing problems. So it takes business process modeling using BPMN (Business Process Modeling and Notation) then analyzes and evaluates the source of the problem using the RCA method (Root Cause Analysis) then makes improvements using the BPI (Business Process Improvement) method. Then simulations are carried out to find out the comparison between business processes that are running now (As-Is) with an improved business process (To-Be) so that any problems that exist at Griya Brawijaya lodging can be resolved.
Analisis dan Perbaikan Proses Bisnis dengan menggunakan Metode Business Process Improvement (BPI) pada PT. Andynni Chitta Sejahtera Prakoso Adi Bagaskara; Nanang Yudi Setiawan; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 8 (2019): Agustus 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT. Andynni Chitta Sejahtera is a company engaged in the field of marine maintenance, especially in sandblasting and painting activities. In carrying out the business process of PT. Andynni Chitta Sejahtera is still experiencing problems and problems in some of its business process activities which are still done manually, which results in activities being worked on for a long time and causing a very high risk of human error. But not all activities that are done manually are problematic, so it is necessary to do an analysis and evaluation of the ongoing business processes. Evaluation and analysis of problems in the Main Business Process was carried out by using Value Added Assessment (VAA) and Root Cause Analysis (RCA) with fishbone diagram techniques. From the results of analysis and evaluation found 2 No Value Added (NVA) activities that can be considered to be eliminated in the recommendation process and there are 9 problematic activities that need to be improved with tools streamlining from the Business Process Improvement (BPI) method. In the last stage, a simulation was carried out by using Bizagi Modeler to find out how much time was lost between business processes (as-is) and the recommended business process (to-be). On the Recommendation of Business Process Service Order Receipts decreased in time by 541.6 minutes, and resulted in a time efficiency of 15.72%. This shows that implementing a business process design recommendation can accelerate the Business Process of Accepting Service Orders.
Evaluasi dan Perbaikan Proses Bisnis pada Divisi Operasional PT. Ventika Terra Semesta Menggunakan Teknik ESIA Apriyanti Apriyanti; Ismiarta Aknuranda; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 8 (2019): Agustus 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Ventika Terra Semesta is a company property developer in Malang that engaged on housing developer. One of the divisions on PT. Ventika Terra semesta is operational division. Operational division on duty for doin development. Development is one of core activities of PT. Ventika terra semesta. Based on the result of interviews with part of PT. Ventika terra semesta there is a problem on operational division. That problem is often occur of delay in development. In one year happened five times of delay in development. This result is customer complains and delay in repayment for house. When that problem not immediately resolved, the customer will move to order house to the competitors, so that will decrease the provit of PT. Ventika terra semesta. Based on the problems is modeling needs to be done and business process analysis to find out the cause of problems so can provide a suggestion of business process in order to improve the time efficiency.To doing business process modeling on this research uses BPMB (Business Process Modelling and Notation). To get a better business process can be uses business process improvement methode(BPI). To find of activities on business process which needs to be repaired, that use the technique of ESIA ( Eliminate, Simplify, Integrate, Automate). Simulation results of material purchasing business process has a decreased time is amounting to 62% or 7 days 13 hours 2 minutes 29 seconds.
Evaluasi Proses Bisnis Menggunakan Metode Quality Evaluation Framework (QEF) (Studi Kasus: Bali Kencana Bakery) Wira Kumara; Aditya Rachmadi; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 8 (2019): Agustus 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Bali Kencana Bakery is a manufacturing company specifically in bread production, the products that are produced include bread often found in a canteen, mini markets, and a few supermarkets in Denpasar city. As a manufacturing company, the main process of this company is production, other than production, there are many other supporting processes such as procurement of raw materials, receiving orders and complaints, packaging, and so forth. However, in reality, not all of the processes go as planned, there are a few problems that can cause financial loss, working overtime, and other problems that can hinder the company from achieving the target. Indications of problems generally occur in the business functions of production and packaging. Based on the problems mentioned, this study is done to determine the root cause of the problem. Starting from mapping out the main business function and supported by using Value Chain Analysis (VCA). Further, the business function that needs to be evaluated will be modeled into a business process through Business Process Modelling Notation (BPMN). This study uses Quality Evaluation Framework (QEF) to evaluate after finding the discrepant Quality Factor, a Root Cause Analysis (RCA) will be used to determine the root cause of the Factor. The results from using the RCA will help the company in administering changes to reduce loss and working hours. There are five (5) quality factor codes that have been found to be problematic from this study and the category of manpower and machine as the most contributor to the occured problems.
Evaluasi Proses Bisnis Pelayanan Akademik Skripsi menggunakan FILKOM Apps pada Fakultas Ilmu Komputer Universitas Brawijaya (FILKOM UB) dengan Metode Quality Evaluation Framework (QEF) Adilla Widyandhana Nuriman; Nanang Yudi Setiawan; Welly Purnomo
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 8 (2019): Agustus 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

FILKOM APPS is the system that support in FILKOM academic service, include in thesis. But in reality, there are problems in implementation, so it will make some troubles for the student as the users of this service. The problem is one with others student can't get verification from academic after the student upload their proposal at the same time. The other problem is student can't get letter of assignment in the same time with the other student. This problem will make impact for process research of their thesis especially for student of final semester. So, it need an evaluation business process for academic service in thesis using FILKOM APPS with quality evaluation framework (QEF) method. The Quality Evaluation Framework (QEF) have some dimension to measure the quality of time service. First step for researcher is modelling the business process base on event log in FILKOM APPS record especially in thesis service with data extraction from Disco tools and the automatically process business modelling with ProM 6.8 tools. Next step with heuristic method, the event log data will modelled automatically. After that we do some mapping for business process modelling from event log and operational standard procedure. After that, researcher do some evaluation with time efficiency matric. The result of this evaluation are the activity of publishing of letter of assignment, verification from academic study program, verification proposal document after P0 and the scheduling of result presentation with this percentage of those activity not reach 100%.
Evaluasi Usability Menggunakan Metode Think Aloud dan Heuristic Evaluation pada Aplikasi Mobile Padiciti M. Iqbal Farras Pratama; Hanifah Muslimah Az-Zahra; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 9 (2019): September 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The Padiciti mobile application is one of the m-ticketing applications released in 2013 which currently has more than 100,000 users on the Google Playstore. From the initial observations made on Google Playstore there were user dissatisfactions such as low ratings and dissatisfaction comments regarding problems when using the Padiciti mobile application. This problem is related to usability. Evaluation is needed, one of which is to use the method of thinking aloud (user) and supported and strengthened by the perspective of usability experts using the heuristic evaluation method. The results of think aloud found 145 problems that can be grouped again into 35 problems because there are similar problems. As many as 3 of the 12 task scenarios failed by the user because the feature cannot run and there are 2 users who failed to run the task scenario 6 because there was a force close. While evaluation using heuristic evaluation found 64 problems that can be grouped again into 30 problems because there are similar problems. From the grouping of problems obtained from think aloud and heuristic evaluation there were 40 problems. Consisting of 25 similar problems found by users and experts, 10 problems that were found by users only and 5 problems found by experts only. Problems with severity rating of 4 ​​are 3 problems, severity rating of 3 ​​are 11 problems, severity rating of 2 ​​are 17 problems and severity rating of 1 are 9 problems. These problems are categorized into 3 categories, namely the functional side, the display side and the information side. On the functional side there are 16 problems, on the display side there are 11 problems and on the information side there are 13 problems.
Co-Authors Achmad Nofandi Ade Ayu Puspitasari Adeyaksa Galuh Waluyo Adha Apriliosusworo Adhitira Febrieztha Ramadhan Adilla Widyandhana Nuriman Aditya Rachmadi Adityo Dwirahmawan Agustinus Ryan Wicaksono Ahmad Afif Supianto Ahmad Afif Supianto Ain Nur Anisa Akbar Ilham Aldhila Meykasari Alfian Hakim Alya Paramitha Ayuningsih Amanda Puti Wibawa Ananda Risqi Amalia Andhika Akbar Saputra Andhika Mifta Alauddin Andi Reza` Perdanakusuma Anggara Cahya Nugraha Anggie Tamara Blanzesky Annisa Arifa Sesyazhade Apriyanti Apriyanti Arieftia Wicaksono Aulia Dwi Fitriani Ayu Pramadita Dewi Azhari Arsyad Azri Putri Rahmatika Bayu Rahayudi Bella Karina Sari Buce Trias Hanggara Budi Santoso Cahyaningtyas Sekar Wahyuni Carellia An-nisa Monik Citra Hemas Jati Inayu Claudio Canigia Guntara Daniel Austin Dominicus Deafinansia Nurido Andiyani Dedi Romario Desy Miladiana Devi Septiani Devita Widyasari Diah Priharsari Dian Eka Ratnawati Dicky Ilham Mualfi Dimas Hariyanto Sudarpi Dimounitif Nelaspaba Dinar Fairus Salsabillah Dinar Indah Dwi Utami Dinda Agnes Putri Dinda Ayu Rudyana Putri Dio Hilmi Habibi Dio Rahmat Putra Dion Ricky Saputra Djoko Pramono Djoko Purnomo Dorothy Gabriel Sihombing Dwi Asri Nuryulianti Dwija Wisnu Brata Dzurriyatul Iflahah Ellen Yanuarti Endang Suryawati Erni Dwi Hartini Erzhal Risan Wikata Fajar Ubaidillah Ahmad Faqih Hidayatur Rahman Faris Wibowo Putro Farisa Aidilla Alfas Fawwaz Roja Mahardika Fawwaz Roja Mahardika Febiko Ramadina Febrian Pandu Widhianto Fitra A. Bachtiar Fitra Abdurrachmad Bachtiar Fitra Abdurrachman Bachtiar Frydo Tio Fernando Hafizh Yuwan Fauzan Hamim Nizar Yudistira Hanifah Muslimah Az-Zahra Haris Surya Wijayanto Harisul Ikrom Amin Heraspati Yudha Pratama Herman Tolle Hetty Mukammilah Higam Saiful Sadzali Hilmi Rezkian Aziz Dama Hilwa Aminatus Sholihah Ibnu Irawan Pratama Iffa Aulia Ulwani Ihza Razan Alghifari Ilma Bunga Sahara Imam Setyo Wibowo Indra Fahrizal Inggrid E. A. Siahaan Inka Setya Anggraini Intan Rumaysha Intan Sartika Eris Maghfiroh Iqbal Taufiq Ahmad Nur Ismiarta Aknuranda Istania Salma Jesy Thesalonica Mononimbar Juara Hutagalung Kartika Utami Kelvin Yabes Sitompul Kevin Gusti Farras Fari' Utomo M. Iqbal Farras Pratama Mega Isma Juwita Merlien Yuliana Permatasari Moch. Rosul Zein Mochamad Chandra Saputra Mohammad Malik Abdul Azis Muhamad Fauziawan Agung Rewanda Muhammad Aswin Muhammad Averous Mahdafikiyah Muhammad Ferdyandi Muhammad Hanif Hasanain Muhammad Ibrahim Al Ghazi Saragi Muhammad Indra Firdaus Muhammad Iqbal Muhammad Rasyad Fauzan Muhammad Rayhan Ravandika Muhammad Rizqi Ramadhan Muhammad Taufik Dharmawan Muhammad Tri Hermawan Mumtazah Rizti Arini Nabilah Iftah Nella Nadhif Mahendra Putra Nafiani Nafiani Nanda Petty Wahyuningtyas Nashihul Ibad Al Amin Nasita Ratih Damayanti Nazva Abiya Niken Hendrakusma Wardani Niken Hendrakusma Wardani Nourman Hajar Novira Azpiranda Novriani Dewi Anwar Nur Fatimah Nur Laita Rizki Amalia Prakoso Adi Bagaskara Prasetyo Iman Nugroho Priyambadha, Bayu Putera Iga Arrahma Putri Puspitasari Raden Sandra Yuwana Raditya Rizky Putra Rafi Audian Retno Indah Rokhmawati Rista Yasin Lamohammad Hende Rizal Halim Adirasyid Rois Yanuar Rahman Wahyudi Rokhmah Vira Santi Ryan Dwi Pambudi Salsabilla Syafta Sandrian Yulian Firmansyah Noorihsan Sarah Anggina Satrio Agung Wicaksono Satrio Arif Budiman Satrio Dwiartono Satrio Hadi Wijoyo Sheila Maulidia Sholachuddin Al Ayubi Syifa Basyasyah Bysi Theresia Emiliana Boleng Tirta Saraswati Tito Rhenaldi Priono Topan Prakoso Tri Afirianto Tri Susanto Victor Axelius Kristianto Siren Welly Purnomo Whita Parasati Wildan Arrizal Wahyu Sutomo Wildan Dery Rahadi Wira Kumara Wiratama Ahsani Taqwim Yoga Tika Pratama Yusi Tyroni Yusi Tyroni Mursityo Zaenal Kurniawan Zulfiar Ryanda Putra