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Journal : JURNAL PUBLISITAS

Analisis Pelayanan Publik pada Kepolisian Daerah Bengkulu (Studi pada Sentra Pelayanan Kepolisian Terpadu) Aprianty, Henny; Ichwan, Muhammad; Dani, Rahiman; Purnawan, Heru; Triyanto, Deni
Jurnal Publisitas Vol 12 No 1 (2025): Oktober
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM), Sekolah Tinggi Ilmu Sosial dan Ilmu Politik (STISIPOL) Candradimuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37858/publisitas.v12i1.552

Abstract

This study analyzed public services in the Bengkulu Regional Police environment with a survey at the Integrated Police Service Center. The type of research used in this study is qualitative research. This study presents a descriptive discussion of the research with a case study technique that is carried out intensively, in detail, and in-depth on the object of research, the data in this study were obtained from primary data and secondary data. The data collection techniques used were observation methods, interview methods, and documentation methods. The data analysis techniques used were Data Reduction, Data Display, and Conclusion Drawing/Verification. The results of the study showed that in general the service at the Bengkulu Regional Police SPKT was good and met public service standards. Simple administrative requirements, easy-to-access service systems, efficient service times, and public complaints were handled quickly and transparently. The public was also satisfied with the professional and friendly attitude of the officers. However, there are still several aspects that need to be improved, such as the use of information technology, further training for officers, increasing the number of personnel during peak hours, and strengthening supporting facilities such as special rooms for vulnerable groups. With improvements in these aspects, the quality of Bengkulu Police SPKT services is expected to be more optimal, responsive, and oriented towards public satisfaction..
Co-Authors Adi, Firma Firmansyah Adli, Muhammad Arkan Agus Salim Akram, M. Azriel Alamsyah, Yogi ALFARISYI, SALMAN FATHUL Ambarsari, Dewi Amelia, Irma Anggriawan, Mochamad Angga Aprianty, Henny Ardinata, Dedi - Aritonang, Evawany Y. Barmawi, Mira Musrini Bintang, Siti Sarah Bintang Sarah BURHAN FAJRIANSYAH, BURHAN Chazar, Chalifa Dani, Rahiman Dewi Rosmala, Dewi Dewi, Hartami DEWI, IRMA AMELIA Dewi, Irma Amelia Dhuha, Muhammad Hikmal Dina Budhi Utami Dina Budhi Utami, Dina Budhi Djamaa, Wahjuny Erawan, Putu Eka F H, Ghassan Nur Fahrezi Maulana, Reyhan Ghairrahmat, Dhimas Aji HADI, IHSAN SAIFUL Hanif, Muhammad Adnan HARI PURNOMO Helmaputra, Aldri HERU PURNAWAN Heru Santosa I Ketut Suada Imelda, Fatwa Irawan, Bambang Riyadi IRMA AMELIA DEWI Irwan, Yusril Jasman Pardede Jusuf, Nelva Karmila Kusumawati, R. Lia Lia Budi Tristanti Lubis, Nenni Dwi Aprianti Lukito, Rara Restu Lumbanraja, Sarma N. Mahyuddin K. M Nasution Marcella, Risha Miftahuddin, Yusup Miftahuddin, Yusup Mikael Prapaskalis G Milda Gustiana Husada Muhammad Rizka, Muhammad Mulyadi Mulyadi Mustafa, Dody Mutammimul Ula Nani Yuniar Nugraha, Priyandhika Adi Nurhasanah, Youllia Indrawaty Nurwiani, Nurwiani Octavia, Nur Afni Heryanti Pahlevi, Andhika Permatasari, Ranti Putra, Imam Budi Putri Chairani Eyanoer, Putri Chairani Rahmiwita, Rahmiwita Ramadani, Andi Muchlas Ramadhan, Fikri Ramadhani, Tri Sartika RATNA SUSANA Reza Malik, M. Fatir RR. Ella Evrita Hestiandari S, Zeni Muharom Sa'adah, Umi Salis, Witri Aini Salsabilla, Nadiati SAVERO AL PHARD, SAVERO AL Selviana, Zahra Cahya Dewi Siahaan, Andre MP. Siti Nur Faridah Soekoco, Asril Senoaji SUMANTRI, HANIFAH Suryananda, Ignatius Adiandra Syafiudin, Arief Tobing, Immanuel DL. Tri Andrianto, Yoga Fathur Triyanto, Deni Utama, Putri Wahdiah Utami, Irna Rahma Wulandara, Ambar Yahwardiah Siregar