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All Journal Jurnal Inovasi Publik (Jurnal Ilmu Administrasi) Jambura Economic Education Journal Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) International Journal of Public Administration Studies Asia Pacific Journal of Management and Education Provider Jurnal Ilmu Pemerintahan (PROJIP) Public Policy Journal MIMBAR : Jurnal Sosial dan Pembangunan Socius: Social Sciences Research Journal JianE (Jurnal Ilmu Administrasi Negara) Media Hukum Indonesia (MHI) Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik International Journal of Education, Vocational and Social Science Sosiologi: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Ulil Albab Abdurrauf Science and Society Aksi Kita: Jurnal Pengabdian Kepada Masyarakat
Rusli Isa
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Kualitas Pelayanan Administrasi Pada Jurusan Administrasi Publik Fakultas Ilmu Sosial Universitas Negeri Gorontalo Pernata, Fendi; Isa, Rusli; Mozim, Sri Yulianty
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 3 (2025): October 2025
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17390079

Abstract

This research aimed to identify and describe the quality of administrative services in the Department of Public Administration, Faculty of Social Sciences, Universitas Negeri Gorontalo. The research employed a qualitative descriptive approach, collecting data through observation, in-depth interviews, and documentation. The research focused on five key aspects of administrative service quality: Tangible, Empathy, Reliability, Responsiveness, and Assurance. The findings indicated that the quality of administrative services in the department still faced several challenges, including limited facilities and infrastructure, unwelcoming and less attentive staff attitudes, poor implementation of Standard Operating Procedures (SOPs), and insufficient responsiveness and service assurance from administrative personnel. Both internal and external factors, such as facility limitations and high customer expectations, also affected the quality of services provided. This research was expected to serve as a reference for evaluation and improvement to enhance the quality of administrative services in higher education institutions, particularly within the Department of Public Administration, Faculty of Social Sciences, Universitas Negeri Gorontalo.
IMPLEMENTASI KEBIJAKAN PEMUNGUTAN RETRIBUSI PERSAMPAHAN DAN KEBERSIHAN DI KOTA GORONTALO marino, olivia; Aneta, Yanti; Isa, Rusli
JianE (Jurnal Ilmu Administrasi Negara) Vol. 6 No. 2 (2024): JianE: Jurnal Ilmu Administrasi Negara
Publisher : Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Timor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32938/jan.v6i2.7383

Abstract

Olivia Marino, 194920038, 2024. Implementasi Kebijakan Pemungutan Retribusi Persampahan Dan Kebersihan Di Kota Gorontalo. Program Studi S1 Administrasi Publik, Jurusan Administrasi Publik, Fakultas Ilmu Sosial, Universitas Negeri Gorontalo dengan dosen Pembimbing I Dr. Yanti Aneta, S.Pd, M.Si dan dosen pembimbing II Dr. Rusli Isa, M.Si Tujuan dari penelitian ini adalah untuk mengetahui bagaimana Implementasi Kebijakan Pemungutan Retribusi Persampahan Dan Kebersihan Di Kota Gorontalo, dilihat dari aspek kemampuan organisasi, informasi, dukungan, pembagian potensi. Metode penelitian ini menggunakan pendekatan deskriptif dengan analisis data kualitatif. Teknik pengumpulan data yang digunakan adalah observasi, wawancara, dan dokumentasi. Berdasarkan hasil penelitian dilapangan bahwa Implementasi Kebijakan Pemungutan Retribusi Persampahan Dan Kebersihan Di Kota Gorontalo telah di implementasikan sesuai dengan Peraturan Daerah Nomor 1 Tahun 2024 Tentang Pajak dan Retribusi. Dilihat dari aspek kemampuan organisasi, informasi, dukungan, pembagian potensi. Implementasi Kebijakan Pemungutan Retribusi Persampahan Dan Kebersihan Di Kota Gorontalo dilaksanakan berdasarkan peraturan daerah yang di dalamnya menjelaskan tata cara penagihan, pembayaran, tarif, hak dan kewajiban. Pemerintah melakukan sosialisasi dan evaluasi sehingga masyarakat memiliki pemahaman tentang pentingnya kesadaran diri dalam membayar retribusi persampahan dan kebersihan belum bisa dikatakan efektif, mengoptimalkan potensi dan memberikan pelayanan yang ideal atau berkualitas kepada masyarakat.
OPTIMALISASI PEMUNGUTAN PAJAK RESTORAN SEBAGAI SUMBER PENDAPATAN DAERAH Rumambi, Desifa Fera diansah; Abdussamad, Zuchri; Isa, Rusli
JianE (Jurnal Ilmu Administrasi Negara) Vol. 7 No. 1 (2025): JianE: Jurnal Ilmu Administrasi Negara
Publisher : Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Timor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32938/jan.v7i1.7480

Abstract

Tujuan dari penelitian ini ialah untuk mengidentifikasi dan menganalisis sistem pemungutan pajak restoran berfungsi. Untuk mencapai tujuan tersebut, metode yang digunakan adalah penelitian kualitatif. Data dikumpulkan melalui observasi, wawancara, dan dokumentasi memakai analisis deskriptif kualitatif. Hasil penelitian memperlihatkan bahwasannya kepala bidang pelayanan pajak melayani wajib pajak dengan ramah, sopan, tidak berbelit-belit, cepat, dan transparan dalam memberikan informasi tentang pajak restoran. Yang kedua ialah penegakan sanksi bagi wajib pajak yang tidak memenuhi syarat. Yang ketiga, petugas pemungutan pajak dari badan pendapatan daerah Kabupaten Gorontalo datang ke setiap kecamatan tiga atau empat kali setahun untuk memotong pajak restoran secara langsung dari satu restoran ke restoran lainnya. Selain itu, juru pungut kecamatan yang ditunjuk setiap bulan rutin datang ke restoran untuk memotong pajak restoran.
Sertipikat Elektronik: Transformasi Digital, Kepastian Hukum, dan Tantangan Implementasi dalam Sistem Administrasi Pertanahan di Gorontalo Andhika, Trezy; Isa, Rusli
Media Hukum Indonesia (MHI) Vol 3, No 4 (2025): December
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17499101

Abstract

The acceleration of digital transformation in Indonesia’s land administration has led to the adoption of electronic land certificates (sertipikat elektronik) as a form of public service modernization aimed at enhancing bureaucratic efficiency, service transparency, and legal certainty for landholders. At the regional level—particularly in Gorontalo City—the implementation of this policy is of special interest, as the area serves as the economic and administrative center of Gorontalo Province, characterized by high urbanization rates and active land transactions. This study aims to academically analyze the dynamics of electronic certificate implementation in Gorontalo City by examining regulatory aspects, institutional readiness, public understanding, and technological infrastructure. The research employs a normative-analytical approach based on a review of recent scholarly literature (2020–2025) and secondary empirical data from the Ministry of Agrarian Affairs and Spatial Planning/National Land Agency (ATR/BPN) and the Gorontalo City Land Office. The findings indicate that while the electronic land certificate policy offers significant potential to improve public service delivery and legal protection, its implementation in Gorontalo City remains constrained by structural challenges such as technological infrastructure capacity, limited human resources, gaps in public digital literacy, and suboptimal synchronization of land data systems. Therefore, the successful implementation of electronic certificates in Gorontalo City requires not only a robust legal foundation but also strong local policy support, bureaucratic preparedness, and heightened public awareness as service users.
Improve Community Income Through Community Empowerment Programs Joint Business Group (Kube) in Dumati Village, Telaga Biru District Isa, Rusli
Asia Pacific Journal of Management and Education (APJME) Vol 2, No 1 (2019): March 2019
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/apjme.v2i1.373

Abstract

This study aims to describe: 1) the KUBE Bintang Terang Program, 2) the role of KUBE in increasing community income, the success of the KUBE Bintang Terang program, 3) supporting and inhibiting factors for the implementation of the KUBE Bintang Terang program. This research use desciptive qualitative approach. The research subjects were managers and members of the KUBE program. Data analysis techniques used are data reduction, data presentation, and conclusion. Triangulation used is source triangulation and technique. The results of the study show that: 1) the KUBE program is a group / place for learning to obtain knowledge and skills and get the opportunity through activities in making embroidery clothes and beautiful brooches. 2) The role of KUBE in binding community income is a benchmark for KUBE programs. 3) The success of the KUBE program to be able to increase income and family welfare which is characterized by increasing members' income, social relations are well established. 4) Factors supporting the establishment of cooperation between managers, members, suppliers of raw materials, markets, government, the motivation for entrepreneurship, maintaining trust and market demand. The inhibiting factor is the lack of capital, sometimes there are unfavorable relationships between members, giving rise to a sense of boredom, lack of market demand in certain months and the number of competitors. The recommendation for the KUBE Bintang Terang program is to hold regular meetings, increase capital, and carry out promotions to areas that have not been reached. Keywords: Community Empowerment, KUBE, Community Income
The Public Administration Paradigm in Managing Search and Rescue (SAR) Operations at the Gorontalo Search and Rescue Office M, Malasari; Isa, Rusli
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 4 (2025): November
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17499328

Abstract

This article discusses the application of the public administration paradigm in the management of Search and Rescue (SAR) operations at the Gorontalo Search and Rescue Office. Using a descriptive qualitative approach, this study highlights how modern public administration principles—such as effectiveness, efficiency, accountability, and cross-sector collaboration—are applied within the operational context of SAR. The findings indicate that the Gorontalo Search and Rescue Office has adopted several principles of New Public Management (NPM) and Good Governance, but still faces challenges in inter-agency coordination, limited human resources and equipment, as well as a lack of public information transparency. The article concludes with strategic recommendations to strengthen governance and improve the performance of SAR operations in Gorontalo.
Inovasi Monitoring Evaluasi Capaian Fisik dan Anggaran Periodik Kantor Pertanahan Kabupaten Gorontalo Dengi Lalang, Hendrawana Nur; Isa, Rusli
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 3 (2025): October 2025
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17433460

Abstract

This study aims to examine in depth the innovation of periodic monitoring and evaluation of physical achievements and budget implementation at the Land Office of Gorontalo Regency, as a response to the shifting paradigm in public administration. The main focus of the research is to analyze the effectiveness of the digital system employed in enhancing efficiency, accountability, and transparency in program execution. Furthermore, the study seeks to identify the contribution of this innovation to strengthening the principles of good governance and bureaucratic reform, as well as to evaluate its impact on the quality of decision-making and public satisfaction. Using a qualitative approach and case study method, the research is expected to provide strategic recommendations for the development of a more adaptive and results-oriented performance evaluation system in government institutions.
Public Service Ethics in Issuing Agricultural Recommendations for Land Conversion at the Gorontalo Regency Department of Agriculture Pakaya, Cindriany; Isa, Rusli
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 4 (2025): November
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17499946

Abstract

Public service in the agricultural sector is a vital instrument to maintain land resource sustainability and regional food security. In practice, issuing agricultural recommendations for land conversion often creates ethical dilemmas between economic development interests and moral responsibility to protect agricultural sustainability. This study aims to analyze the implementation of public service ethics in the process of issuing agricultural recommendations for land conversion at the Department of Agriculture, Gorontalo Regency. A qualitative descriptive approach was applied through interviews, documentation, and literature review. The findings indicate that the service process has partially adhered to ethical principles such as accountability, fairness, and transparency. However, there remains a tendency for compromise under economic and political pressure, undermining moral integrity in public service. Strengthening ethical codes, digital transparency mechanisms, and community oversight are recommended to ensure that public services operate within ethical and professional standards.
Transformasi Paradigma Administrasi Publik dalam Peningkatan Kualitas Layanan Pengukuran di Kantor Pertanahan Kota Gorontalo Musdram, Maidon Christofel; Isa, Rusli
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 3 (2025): October 2025
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17436087

Abstract

This study aims to analyze the transformation of the public administration paradigm in improving the quality of land measurement services at the Land Office of Gorontalo City. The transition from traditional bureaucracy to a more responsive, participatory, and innovative public administration system is an essential part of the reform of public services in Indonesia. Using a qualitative descriptive method through interviews, observations, and documentation, the study reveals that the implementation of new paradigms such as New Public Management (NPM) and New Public Service (NPS) has significantly improved service efficiency, accountability, and community satisfaction. However, several challenges remain, including bureaucratic rigidity, limited human resource competence, and uneven digital adoption. The findings suggest that sustainable transformation requires cultural change, capacity building, and technology-based service innovation to achieve high-quality, citizen-oriented land measurement services.
Optimalisasi Saluran Komunikasi Digital dan Tradisional oleh Dinas Komunikasi dan Informatika Kabupaten Bolaang Mongondow Selatan untuk Menjangkau Masyarakat dengan Melek Digital Terbatas Gobel, Muhamad Risky Syawal; Isa, Rusli
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 3 (2025): October 2025
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17449281

Abstract

This research examines the communication strategy of the Bolsel District Communication and Informatics Office (Diskominfo) in integrating digital (website, social media) and traditional channels (face-to-face meetings, mosque loudspeakers) to reach the entire community. The objective is to develop an inclusive communication model that overcomes the digital divide, thereby ensuring equitable access to information and more effective government governance. This qualitative study analyzes the optimization of communication channels by Diskominfo in the context of limited public digital literacy. Primary data from in-depth interviews and secondary data were analyzed using triangulation. Through the application of Miles and Huberman's interactive model of analysis, the findings were reduced, presented, and verified to obtain a comprehensive contextual understanding. The findings indicate that Diskominfo Bolsel implements a hybrid communication strategy, combining digital channels (such as social media) with traditional ones (such as sub-district head visits and community forums). The role of community leaders as key gatekeepers, who filter information, enhances credibility and feedback. This strategy accommodates digital infrastructure limitations by leveraging existing social structures, aligning with Rogers' Diffusion of Innovations theory. The South Bolmong government successfully enhanced public communication with this hybrid model, which integrates platforms like Facebook and WhatsApp with conventional methods. However, challenges related to infrastructure and human resource capacity still need to be addressed to expand reach and inclusivity.
Co-Authors A, Apriani Al'amri, Saadia Andhika, Trezy Andi Juanna arifin tahir Asna Aneta Baruadi, Suci Apriani Bulonggodu, Yurni Dengi Lalang, Hendrawana Nur Deu, Fitriani Dimas Prasetia, Dimas Dungga, Mariyana Frascisca Geru, Silfiani Gobel, Muhamad Risky Syawal Gonibala, Windarsi Hais Dama Hanasi, Raihan A. Husain Tonaiyo Irawaty Igirisa Ismet Sulila Joyce Rares Juriko Abdussamad Kuke, Sri Dewanti Kumali, Ayunda Nursyahbani Putri M, Malasari Makalalag, Febian Nataya marino, olivia Michael Mamentu, Michael Modanggu, Djalaludin Mohamad, Selina Mozim, Sri Yulianty Mozin, Sri Yulianty Mukharomah, Siti Musdram, Maidon Christofel Pakaya, Cindriany Pantulu, Siti Nur Fadila Pateda, Novriyanti Pernata, Fendi Rahmadani, Fitria Rahman, Fidyawati Abdul Rahmat Reizal Loleh Raihan A. Hanasi Rivai, Putri Djaura Romy Tantu Rosman Ilato Rudin, Maryam Rudin Rumambi, Desifa Fera diansah Safitri, Vincentia Violeta Eka Sastro M Wantu Sastro, Yurifto Sholihin, Dwi Indah Yulianti Sri Delfi Nakii Sri Yulianty Mozin Suja, Siti Fatima Tessy Nursanty Podungge Tohopi, Rustam Tui, Anisa Tui U. Aliwu, Nelty Umar, Nurmala Yacob Noho Nani Yanti Aneta Zuchri Abdussamad