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TINGKAT KEPUASAN KONSUMEN TERHADAP PROSEDUR LAYANAN POS UNTUK BARANG KENA PAJAK DAN ATAU BEA CUKAI DI KANTOR POS BATAM CENTRE Dwi Kartikasari; Afrianto Afrianto
JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS Vol 6 No 1 (2018): Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis - Juli 2018
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaemb.v6i1.634

Abstract

Penelitian ini bertujuan untuk mengetahui tingkat kepuasan konsumen terhadap prosedur layanan pos untuk barang kena pajak dan atau Bea Cukai di Kantor Pos Batam Centre. Kepuasan Konsumen merupakan hasil akhir yang dirasakan oleh pengguna produk atau jasa, baik itu kurang, sama atau melebihi harapan yang dinginkan. Dengan menggunakan statistik deskriptif menghasilkan tingkat kepuasan konsumen terhadap prosedur yang ada di Kantor Pos Batam Centre untuk pengiriman barang yang terkena pajak oleh bea cukai rata-rata berada pada daerah positif jika diukur dengan tabel interprestasi, itu artinya konsumen yang memakai jasa kantor pos mendapakan pelayanan memuaskan dari setiap prosedur yang ada di Kantor Pos Batam Centre.
PENGUKURAN TINGKAT DAYA SAING KABUPATEN/KOTA DI PROVINSI KEPRI Sinarti Sinarti; Dwi Kartikasari; Bambang Hendrawan; Ari Wibowo
JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS Vol 6 No 2 (2018): Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis - Desember 2018
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (648.396 KB) | DOI: 10.30871/jaemb.v6i2.1008

Abstract

Penelitian ini bertujuan untuk meneliti sejauh mana tingkat daya saing yang dimiliki oleh 7 Kabupaten/Kota yang ada di Provinsi Kepulauan Riau, khususnya Batam. Penelitian ini menggunakan data sekunder dan data primer, data sekunder diperoleh dari BPS Kepri sedangkan data primer berupa kuesioner disebarkan ke beberapa orang yang dianggap memenuhi persyaratan untuk dijadikan responden dalam penelitian ini. Penelitian ini merupakan penelitian deskriptif kualitatif. Penelitian ini memberikan hasil bahwa Kota Batam memiliki daya saing tertinggi diikuti secara berturut-turut oleh Kota Tanjung Pinang, Kabupaten Bintan, Kabupaten Lingga, Kabupaten Karimun, Kabupaten Natuna, dan Kabupaten Anambas. Diharapkan hasil penelitian ini dapat memberikan masukan bagi pemerintah khususnya pemerintah provinsi Kepulauan Riau dalam pembuatan kebijakan sehingga dapat lebih memaksimalkan daya saing yang dimiliki setiap Kabupaten/Kota.
Peranan Audit Internal Dalam Mewujudkan Pelaksanaan Good Corporate Governance Pada Politeknik Negeri Batam Gita Anadia Maulina; Dwi Kartikasari
JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS Vol 9 No 1 (2021): Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis - Juli 2021
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaemb.v9i1.2988

Abstract

Politeknik Negeri Batam is the only vocational government-owned higher education in the free trade area of Batam, Bintan, and Karimun, in the province of Riau Islands, which must implement Good Corporate Governance in accordance with the established principles and guidelines set by National Committee on Governance Policy (KNKG). Internal audit is one of the elements in Good Corporate Governance and has a role in overseeing management implementation and any practice carried out by the institution. Therefore, this study aims to describe the implementation of Good Corporate Governance in Politeknik Negeri Batam and to know the role of internal audit in realizing the Good Corporate Governance. The analytical method used in this research is descriptive qualitative method with data collected from observation, interviews and documentation. The results of this study is Politeknik Negeri Batam has implemented Good Corporate Governance according to applicable rules. Furthermore, internal audits play an important role in realizing the Good Corporate Governance of Politeknik Negeri Batam.
Sosialisasi Antisipasi Penyebaran Covid-19 melalui Buku Panduan dan Vidio Animasi Sebagai Penunjang Stabilitas Perekonomian Masyarakat di Kota Batam Doni Putra Utama; Dwi Kartikasari; Shinta Wahyu Hati; Bambang Hendrawan; Yosi Handayani; Adhitomo Wirawan; Andi Erna Mulyana; Mia Syafrina; Ayu Puspitasari; Fandy Bestario Harlan
Jurnal Pengabdian kepada Masyarakat Politeknik Negeri Batam Vol 2 No 2 (2020): Jurnal Pengabdian kepada Masyarakat Politeknik Negeri Batam
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/abdimas.v2i2.2218

Abstract

In early 2020, the world was shocked by the spread of new viruses, the new type of corona virus (SARS-CoV-2) and the disease called Coronavirus disease 2019 (COVID-19). Likewise, in the Riau Islands Province Particularly Batam City became a red zone affected by COVID-19, but there are still many local people who do activities to support their families. Based on the background described above, the service providers focus on making manuals and animation media so that COVID-19 prevention information is conveyed to the local community in order to maintain the economic stability of the community. The purpose of this Community Service Activity is to create, compile and distribute books. Covid-19 prevention non-authoritative guide so that people have awareness and participate in minimizing the spread of corona virus in Batam, designing and distributing animated videos of Covid-19 prevention guide so that people have awareness and participate in minimizing the spread of corona virus in Batam, socializing education guide books and animated videos so that people maintain health and safety in the Covid-19 Pandemic period, socializing educational guide books and animated videos to support the economic stability of the community. The Community Service Program of the Batam State Polytechnic Business Management program has been implemented and is running well which is participated by all groups and sectors in Batam City
PENETRATION OF IMPORTED PRODUCTS ON E-COMMERCE PLATFORM IN INDONESIA AND STRATEGIES FOR IMPROVING LOCAL PRODUCT COMPETITIVENESS Riesky Saputri Pratama Canover; Dwi Kartikasari
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 5, No 1 (2021): IJEBAR, VOL. 5, ISSUE 01, MARCH 2021
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v5i1.1328

Abstract

This study discusses the penetration rate of imported products on e-commerce platform in Indonesia and strategies to improve local product competitiveness. The authors used the biggest e-commerce platform in three most sold product categories in 2019. Big data were collected from website on 126,366 clothing products, 504,118 beauty products, 1,966,046 electronics products, and 1,540 product reviews in the first quarter of 2020. The authors utilized qualitative analysis including descriptive analysis, sentiment analysis, content analysis, and SWOT analysis. This study found that the penetration rate of imported products on e-commerce platforms in Indonesia is high, at 66 percent for cosmetics, 58 percent for electronic accessories, and 40 percent for clothing. Positive reviews of local products are higher than those of imported products in all product categories where the aspects of quality and delivery are the most important things for customers when buying online. Some strategies to improve the competitiveness of local products against imported products, first, local producers and sellers should exploit the positive public sentiment towards local products against imported products. Second, the Indonesian government along with e-commerce platforms and education institutions should promote local producers and sellers to strengthen the later parties’ existence online. Third, the Indonesian government must enforce the law on e-commerce platforms. Fourth, the statistics bureau should collect e-commerce data. Last, local producers and sellers should be able to stage their product advantages against imported products comprising thoughtful service, fastest delivery, and standardized quality.
REAKSI PASAR MODAL TERHADAP PEMILIHAN UMUM PRESIDEN PADA JASA PERBANKAN DI INDONESIA Widya Presilia; Dwi Kartikasari
ABEC Indonesia Vol. 9 (2021): 9th Applied Business and Engineering Conference
Publisher : Politeknik Caltex Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

As one of the largest democracies in the world, Indonesia held its twelfth election which took place openly, freely, publicly, honestly and fairly on April 17, 2019. A number of studies suggest that elections risk causing fluctuations that investors generally avoid. The purpose of this study is to determine whether the risk of fluctuation was proven so that there were significant differences in the average stock price, stock return, and trading volume activity before and after the presidential election event. This paper is an event research. The population of this study was all banking companies listed on the Indonesia Stock Exchange that is 45 banking companies for the duration of five days before and after the 2019 presidential election on two types of data, namely price and number of traded shares with a total of 900 observations. Comparative test analysis is implemented in the form of paired sample t-test when the data is normally distributed and/or non-parametric test (Wilcoxon test) when the data is not normally distributed. The results of this study are that there was no significant difference between the average stock price, stock return and trading volume activity before and after the 2019 presidential election so the risk of fluctuation due to elections was not empirically proven in Indonesia.
SIMULASI NEGOSIASI BISNIS UNTUK IBU RUMAH TANGGA DI PULAU BELAKANG PADANG DALAM RANGKA PENINGKATAN KAPASITAS KEWIRAUSAHAAN dwi kartikasari
Jurnal Pengabdian Sriwijaya Vol 11, No 1 (2023)
Publisher : Lembaga Pengabdian pada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37061/jps.v11i1.2450

Abstract

Kegiatan pengabdian kepada masyarakat dengan judul Penyuluhan Kesetaraan Gender dalam Ekonomi telah selesai dilaksanakan di Pulau Belakang Padang, Kota Batam, Kepulauan Riau. Salah satu rangkaian kegiatan adalah pelaksanaan simulasi negosiasi bisnis kepada 26 orang ibu rumah tangga yang mengikuti penyuluhan ini. Kegiatan simulasi negosiasi bisnis bertujuan meningkatkan kapasitas kewirausahaan ibu rumah tangga khususnya dalam ketrampilan negosiasi yang sangat bermanfaat dalam menjalankan usaha sehingga meningkatkan peran seorang ibu dalam ekonomi rumah tangga. Kasus disusun oleh Penulis menggunakan setting acara televisi yang sangat diminati ibu rumah tangga dengan sektor usaha butik. Ibu rumah tangga dibagi menjadi dua kelompok, yaitu penjual dan pembeli. Simulasi negosiasi dilaksanakan berpasangan dengan pasangan yang dipilih secara acak. Setelah negosiasi selesai dilaksanakan, peserta diberikan kesempatan menjelaskan hasil negosiasi dan pelajaran yang dipetiknya selama bernegosiasi. Pada akhir simulasi, Penulis menjelaskan permasalahan yang ditemui peserta selama simulasi, merumuskan kesimpulan dan mengajukan saran untuk peningkatan ketrampilan negosiasi para peserta. Dari 26 peserta simulasi, ada 4 orang yang tidak memperoleh kesepakatan bisnis, sedangkan 22 peserta lainnya mencapai kesepakatan. Hasil kesepakatan harga dari simulasi negosiasi berdistribusi normal. Sejumlah pelajaran dan hikmah dipetik peserta untuk peningkatan ketrampilan negosiasinya.
PRODUK ASING DAN PRODUK LOKAL PADA PERDAGANGAN ELEKTRONIK LINTAS BATAS: SEBUAH KERANGKA KONSEPTUAL Dwi Kartikasari; Muhamad Nabil Almunawar; Muhammad Anshari Ali; Wardah Hakimah binti Hj Sumardi
Jurnal Bisnis dan Manajemen (JBM) Vol 19 No 2 (2023): JBM Vol 19 (2023): Issue 2
Publisher : Faculty of Economics and Business University of Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jbm.v19i2.918

Abstract

We aim to add value to the ongoing inconsistencies by extracting models from past studies and building an overarching framework for understanding the purchase intentions of foreign and domestic products in the cross-border electronic commerce (CBEC) context. We review significant works in various disciplines and systematically extend abstractions from diverse models and theories toward iterative methods. We deconstruct and (re)construct them into the framework. We identify the importance of segmenting consumer engagement with global-local discourses and screen samples not engaging with the country of origin (COO) discussions. We pinpoint the significance of the underlying theories of social class, rational choice, social identity, COO, substitute versus complementary, schema, consumer culture, adaptive structuration, and the unified theory of acceptance and use of technology. We highlight the urgency of drawing from multidisciplinary approaches to acknowledge the complex relationship between constructs of product types, social class, ethnocentrism, informedness, benefits, perceived risks, and the purchase intention of domestic and foreign products. Researchers should refine models based on consumer segments and test the framework to examine its usability. Policymakers and international marketers can refine policies and strategies by incorporating the framework's critical success factors. We fill the wide research gap in international marketing and information systems literature by offering an integrative approach that broadens our understanding of foreign versus domestic product controversies.
Ethnocentrism and Purchase Intention of Foreign and Domestic Products: A Systematic Review to a Conceptual Framework Kartikasari, Dwi; Almunawar, Mohammad Nabil; Anshari, Muhammad; Sumardi, Wardah Haki Haji
BISNIS Vol 12, No 1 (2024): BISNIS: Jurnal Bisnis dan Manajemen Islam
Publisher : Fakultas Ekonom dan Bisnis Islam Institut Agama Islam Negeri (IAIN) Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/bisnis.v12i1.20072

Abstract

Globalization prompts manufacturers of both international and local products to devise marketing strategies to stimulate the purchase intentions. This research aims to review the underlying theories applied to explain ethnocentrism and purchase intention of foreign and domestic products, as well as the independent and mediating variables, the relationship direction (sign) of major variables to the dependent variables, and the conceptual framework development based on this systematic review. We source the Scopus database and conclude with 31 articles under consideration. We apply a qualitative approach and find that the major theories include the social identity theory and the theory of planned behavior. The central independent variables are consumer ethnocentrism (CET), attitude (ATT), perceived behavior control (PBC), and subjective norms (SUB). The main mediating variable is ATT. We also discover support for relationships between CET, ATT, PBC, SUB, and purchase intentions of domestic or foreign products. We propose a conceptual framework consisting of the major variables. The study implies that CET is more important than ATT to drive the purchase intention of domestic products but not that of foreign products. The study is limited in the context of the countries, product types, and constructs that future research should address.
FINANCIAL PERFORMANCE: SUSTAINABILITY, SIZE, SHARIAH, AND SECTOR EFFECTS IN MUSLIM-MINORITY STOCK EXCHANGES Kartikasari, Dwi
Journal of Islamic Monetary Economics and Finance Vol 9 No 4 (2023)
Publisher : Bank Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21098/jimf.v9i4.1765

Abstract

Sustainability and halal stocks have become increasingly popular in the digital and globalized world after the COVID-19 pandemic, even in Muslim-minority developed countries. This study examines whether there exist sustainability, size, Shariah compliance, sector, and stock exchange effects in financial performance. We collect the cross-section data for 2022–2023 covering 270 public-listed companies. These include earning-per-share (EPS) representing performance, market capitalization representing firm size, and business sectors from Compustat, halal status and level from Musaffa, and Environmental, Social, and Governance (ESG) rating and risk representing sustainability from Sustainalytics. Using the partial least square structural equation model (PLS-SEM), we discover the significance of sustainability and size but the debatably significant moderating effect of Shariah, sector, and stock exchange on performance. We explain these findings by the Stakeholder Theory and Resource-Based View. These results should prove beneficial to managers in backing their green and Shariah compliance strategies for financial performance.
Co-Authors Adhitomo Wirawan Afrianto Afrianto Agus Supriyadi Agussa Putra, Pandu Andayani, Nur Rahmah Andi Erna Mulyana Ari Wibowo Arisa Dwi Amalia Aurora, Angel Ayu Puspitasari Ayu Puspitasari, Ayu Bellayanni Sulastri Br Simatupang Bestario Harlan, Fandy Citra Mawardika Asellawati Siregar Desi Ratna Sari, Desi Ratna Desi Rotua Sitompul Dian Mulyaningtyas Dina Hidayani Doni Putra Utama Dwi Irianto Elvianto Elvianto Ersya, Ozy Diva Fandy Bestario Harlan Fikri, Alif Fikri, Nuzuly Fillandini, Raja Gita Anadia Maulina Hammam Rofiqi Agustapraja Harlan, Fandy Bestario Hasanah, Raja Fillandini Nurul Hendrawan, Bambang Hepiyanto, Rasio Ika Saudia Farida Inayaturrochmah Inayaturrochmah Intan, Sutra Junafuji Oka Kastella, Cantika Yosdianti Kintan Benvia Cherny Kurniawan Sabtiadi Lisa Wardi Marihot Nasution Marihot Nasution Maulana, Mahendra Andiek Melpa Syari Kristiani Turnip Mia Syafrina Mohammad Nabil Almunawar, Mohammad Nabil Muhamad Nabil Almunawar Muhammad Anshari Ali Muhammad Anshari, Muhammad Muhammad Rasyid Ridho Lubis Muhammad Zaenuddin Muhammad Zainuddin Mulyana, Andi Erna Mulyaningtyas, Dian Muslim Ansori Nabilah, Salwa Nanik Lestari Nisa, Atiqotun Nur Annisa Nur Salina Olifia, Jessica Othanindyah, Larasati Pratiwi, Tika Tsaniya Putrhi Pranitha Napitu Rahma Dhana, Rio Rahmat Hidayat RIA ANGGRAINI Riesky Saputri Pratama Canover Riri Zelmiyanti, Riri Riza Kurniasari Rusda Irawati S.M., Ilham Sahendra, Rezihardi Septiana, Maryani Septiani Riwanti Seto Sulaksono Adi Wibowo, Seto Sulaksono Adi Shinta Wahyu Hati Shinta Wahyu Hati Sinarti, Sinarti Sri Zuliarni Sumardi, Wardah Haki Haji Suyana Suyana Syafrina, Mia T, Thoif Wahyu Hati, Shinta Wardah Hakimah binti Hj Sumardi Widya Presilia Wirawan, Adhitomo Yosi Handayani Yosi Handayani Yulinda Zakariyah, Muhammad Agus