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All Journal EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Ilmiah Raflesia Akuntansi Journal of Research in Social Science and Humanities Jurnal Fokus Manajemen Jurnal Multidisiplin Dehasen (MUDE) Jurnal Akuntansi, Manajemen dan Bisnis Digital Jurnal Dehasen Untuk Negeri Journal of Management, Economic, and Accounting Social Sciences Journal Jurnal Pusat Manajemen Jurnal Pakar Manajemen Journal of Accounting and Management (JAM) Jurnal Ekonomi Islam, Akuntansi, dan Manajemen Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Journal of Indonesian Management
Yudi Irawan Abi
Department Of Management, Faculty Of Economic, Universitas Dehasen Bengkulu
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Employee Performance Analysis At Regional Secretariat Of Lebong District Ropi Erwandi; Ida Anggriani; Yudi Irawan Abi
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 4 No. 3 (2023): Juli
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v4i3.1324

Abstract

The purpose of this study was to analyze the performance of employees at the Regional Secretariat of Lebong Regency The sample in this study were 79 civil servants at the Regional Secretariat of Lebong Regency. Data collection using a questionnaire and the method of analysis used is multiple linear regression, determination test and hypothesis testing.The results of the multiple regression test show a positive direction with the regression equation Y = 7.321 + 0.183X1 + 0.351 X2 + 0.314X3. Variable X1 (motivation) has a significant effect on Y (performance). This can be seen from the significance value of 0.036 <0.05, so it can be concluded that hypothesis 1 is accepted. Variable X2 (Leadership) has a significant effect on Y (performance). This can be seen from the significance value of 0.000 <0.05. then it can be concluded that hypothesis 2 is accepted. Variable X3 (work environment) has a significant effect on Y (performance). This can be seen from the significant value of 0.000 <0.05, so it can be concluded that hypothesis 3 is accepted. Simultaneous test results then H0 is rejected and Ha is accepted, between the independent variables namely X1 (motivation), X2 (leadership), X3 (work environment), have a jointly significant effect on performance (Y) because of a significant value of 0.000 smaller than 0.05.
Analysis Of Community Satisfaction Index On Public Services At Amen District Office Lebong District Hendriek Mahendry; Ahamd Soleh; Yudi Irawan Abi
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 4 No. 3 (2023): Juli
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v4i3.1371

Abstract

The purpose of this study was to determine the analysis of the community satisfaction index for public services at the Amen District Office, Lebong Regency.The sample in this study was 217 people from Amen District, Lebong Regency, who received services from the Amen District Office, Lebong Regency. The data collection uses a questionnaire and the analysis method used is to use the measurement of the Community Satisfaction Index (IKM) value based on the Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 concerning Guidelines for Compiling Public Satisfaction Surveys of Public Service Provider Units which are calculated using the value weighted average of each service element. The Community Satisfaction Index (IKM) score for the quality of public services at the Amen sub-district office, Lebong Regency is 79.20 with service quality B and the service unit performance assessment is "Good" because it is in the value interval of 76.61 - 88.30. This shows that the people who receive services from the Amen Sub-District Office, Lebong Regency, assess the services provided by the Amen Sub-District Office, Lebong Regency as good. The cost/tariff element gets the highest rating with an average score of 3.61 with the Very Good assessment criteria. This illustrates that the community views the Amen District Office of Lebong Regency as providing free services without being charged a fee. The lowest satisfaction score is 2.80 namely system, mechanism and procedure. This illustrates that the service procedures in the Amen sub-district office are not maximized because the processing of documents is still complicated, such as lacking requirements, the official signing the document is not in place.
The Influence Of The Work Environment And Organizational Climate On The Work Spirit Of Police Personnel At Lebong Polres Office Recky Ernando; Ahmad Soleh; Yudi Irawan Abi
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 4 No. 3 (2023): Juli
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v4i3.1373

Abstract

This study aims to determine the effect of the work environment and organizational climate on the morale of police personnel at the Lebong Police Station. The sample in this study were 53 police personnel at the Lebong Police Station. Data collection techniques using a questionnaire. The analytical method used is multiple regression analysis, hypothesis testing t and hypothesis testing f. The results of multiple linear regression calculations obtained the multiple linear regression equation Y = 5.954 + 0.425X1 + 0.454X2 . The coefficient of determination of the Adjusted R square value is 0.597. This means that X1 (work environment) and X2 (organizational climate) affect work morale (Y) by 59.7% while the remaining 40.3% is influenced by other variables not examined in this study. The results of the F test show that the significance of 0.000 <0.05. Because the significance level below 0.05 indicates that together X1 (work environment) and X2 (organizational climate) have a positive and significant influence on work morale (Y). The work environment has a positive and significant influence on the morale of the police personnel at the Lebong Police Station because of a significant value of 0.000 less than 0.05. 0.05.
The Influence of Understanding Taxes and Tax Sanctions on the Compliance of Individual Taxpayers Who Own MSME Businesses in Pagar Dewa Subdistrict, Bengkulu City Mia Margareta Huta Galung; Karona Cahya Susena; Yudi Irawan Abi
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 5 No. 1 (2024): Januari
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v5i1.1545

Abstract

There are many small and medium businesses in Pagar Dewa Village, Selebar Bengkulu Sub-District, namely 80 MSME owners. This research aims to determine the effect of tax understanding and sanctions on the compliance of individual taxpayers who own MSME businesses in Pagar Dewa Village, Bengkulu City. This research is explanatory in nature. The sampling technique in this research uses a total sampling technique, where the samples taken are private taxpayers who own MSME businesses in Pagar Dewa Village, Bengkulu City. Data collection techniques in this research are observation, questionnaires and literature study. Based on the results of this research and data analysis, the result F table is 2.95 because F count > F table (7.894 > 2.95) then Ha is accepted and Ho is rejected, meaning that the variables have a significant effect on tax understanding (X1), tax sanctions (X2) and service quality (X3) together or simultaneously towards taxpayer compliance (Y). The termination coefficient value of Adjusted R Square R2= 0.774. This value means that the independent variables together contribute 77.4% in influencing the dependent variable with medium criteria.
Analysis Of The Community Satisfaction Index On Public Services At The Sub-District Head Office Of The Ulu Musi Sub-District, Empat Lawang District Lindayanti Lindayanti; Yun Fitriano; Yudi Irawan Abi
Journal of Indonesian Management Vol. 3 No. 4 (2023): Desember
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v3i4.1486

Abstract

The research was conducted in Ulumusi District, Empat Lawang Regency. The purpose of this study was to determine the analysis of the community satisfaction index on public services at the Sub-District Office of Ulu Musi District, Empat Lawang Regency. The data analysis technique used is to use the measurement of the value of the Community Satisfaction Index / IKM based on the Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 concerning the Regulation of the Minister of Administrative Reform and Bureaucratic Reform on Guidelines for Preparing Community Satisfaction Surveys for Public Service Delivery Units. The sample used was 210 people who came to the Ulu Musi Sub-District Office, Empat Lawang Regency. From the results of the study, it was found that the services of the Ulu Musi Sub-District Office of Empat Lawang Regency were at a good level. This is indicated by the value of the Community Satisfaction Index (IKM) of 9 (nine) IKM elements of 3.13 and with an IKM conversion value of 78.25. . The indicator that has the highest IKM value is the cost/tariff with an IKM value of 3.54 with an IKM conversion value of 88.69. While the indicator that has the lowest IKM value is the facilities and infrastructure indicator, getting an IKM value of 2.90 and an IKM conversion value of 72.64. The nine elements of the IKM at the Ulu Musi Sub-District Office, Empat Lawang Regency, the quality of service obtained after the research is all predicated on at least "Good". The weighted NR value after conducting research amounted to 3.13. So the weighted IKM value is predicated on "Good".
The Effect Of Digital Marketing On Consumer's Loyalty Of Ovo Application In Bengkulu City Yolan Agung Pratama; Yudi Irawan Abi; Iswidana Utama Putra
Jurnal Pusat Manajemen Vol. 3 No. 1 (2026): Juni
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jpm.v3i1.1097

Abstract

The rapid development of information technology in the digital era has brought significant changes in consumer behavior, particularly in the purchasing decision- making process. Digital marketing, as a marketing strategy, utilizes digital platforms and optimal service quality. This study aims to determine the effect of digital marketing on consumer’s loyalty to the OVO app in Bengkulu City. This research is a quantitative descriptive study. The data collection method used a questionnaire, with a sample of 80 respondents. The results of a simple linear regression test were Y = 15.201 + 1.102 The results of the digital marketing (X) test showed a t-test of 14.132 > t-table of 1.664 and a significance level of 0.000 <0.05. Therefore, the hypothesis Ha is accepted and Ho is rejected. This means that digital marketing (X) has a positive and significant effect on consumers’ loyalty to the OVO app in Bengkulu City.
The Influence of Online Marketing and Service Quality on Customer Satisfaction at Hotel Xtra Bengkulu Aditia Kurniawan; Iswidana Utama Putra; Yudi Irawan Abi
Jurnal Pusat Manajemen Vol. 3 No. 1 (2026): Juni
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jpm.v3i1.1434

Abstract

The digital era has changed the interaction between companies and consumers, especially in the hospitality industry, where online marketing and service quality have become very important in increasing customer satisfaction. In this context, Hotel Xtra Bengkulu seeks to understand how these two aspects influence customer satisfaction. The main problem studied is the extent to which online marketing and service quality influence customer satisfaction. This study aims to analyze the influence of online marketing and service quality on customer satisfaction at Hotel Xtra Bengkulu. Based on the problem formulation, the study focuses on three things: (1) does online marketing influence customer satisfaction, (2) does service quality influence customer satisfaction, and (3) do both simultaneously influence customer satisfaction at Hotel Xtra Bengkulu. The research method used is a quantitative approach by distributing questionnaires to 85 respondents, which were determined using the Slovin formula with a 10% error limit. The research data were collected through a Likert scale questionnaire, then analyzed using multiple linear regression analysis with the help of the IBM SPSS Statistics 25 program. The results of the study showed that online marketing (X1) has a positive and significant influence on customer satisfaction with a regression coefficient value of 0.497 and a significance value of 0.000 <0.05. The service quality variable (X2) also has a positive and significant influence on customer satisfaction with a coefficient of 0.439 and a significance value of 0.000 <0.05. The regression equation obtained is Y = 1.690 + 0.497X₁ + 0.439X₂ + e, which shows that both independent variables contribute together to increasing customer satisfaction at Hotel Xtra Bengkulu. Based on the results of the research and discussion, it is recommended that Hotel Xtra Bengkulu continue to strengthen its digital marketing strategy through various online platforms such as social media, websites, and room booking applications, as well as integrating marketing strategies with improved customer service to enrich the guest experience during their stay.
The Effect Of Service Quality, Location, And Satisfaction On Bpjs Patient Loyalty at The Harmonisasi Chi Primary Clinicmedika In Bengkulu City Marice Anggeria; Yudi Irawan Abi; Ermy Wijaya
Jurnal Ekonomi Islam, Akuntansi, dan Manajemen Vol. 2 No. 3 (2026): Mei
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jeiam.v2i3.455

Abstract

This study aims to determine the effect of Service Quality, Location, and Satisfaction on BPJS Patient Loyalty at the Pratama Harmonisasi Chi Medika Clinic in Bengkulu City. The type of research used is quantitative with an associative approach, where data were obtained through distributing questionnaires to 110 BPJS patient respondents. The results of multiple linear regression analysis produced the equation Y = 3.372 + 0.260X₁ + 0.155X₂ + 0.508X₃ + e. The F test shows that Service Quality, Location, and Satisfaction simultaneously have a significant effect on Patient Loyalty with an Fcount value of 1109.856 and a significance of 0.000 <0.05. The coefficient of determination (R²) value of 0.969 indicates that 96.9% of the variation in Patient Loyalty is explained by these three variables, while 3.1% is influenced by other factors outside the study. The partial t-test results show that Service Quality (t = 7.599), Location (t = 4.273), and Satisfaction (t = 18.295) have a positive and significant effect on Patient Loyalty, where Satisfaction is the most dominant variable.
The Influence Of Service Features, Perceived Convenience And Financial Literacy In The Decision To Use Ovo E-Wallet On Generation Z Of Bengkulu City Heskyel Pranata Tarigan; Karona Cahya Susena; Yudi Irawan Abi
Journal of Research in Social Science and Humanities Vol 4, No 2 (2024)
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/jrssh.v5i1.200

Abstract

The purpose of this study was to determine the effect of service features, perceived ease and financial literacy on the decision to use the OVO E-Wallet in Bengkulu City. This study is a type of quantitative research. The population used in this study were OVO E-Wallet users in Bengkulu City. This study used incidental sampling techniques or non-probability sampling, so that a research sample of 100 respondents was obtained from Generation Z in Bengkulu City. The collection of respondent data was distributed via Google Form.The results of the multiple linear regression analysis are the equation Y = 1.566 + 0.621 X1 + 0.253 X2 + 0.212 X3 +e, this illustrates a positive regression direction, meaning that the service feature variables (X1), perceived ease (X2) and financial literacy (X3) have a positive influence on the decision to use (Y) in Generation Z in Bengkulu City.From the results of the calculation using SPSS version 25.0, the coefficient of determination of R square can be seen as 0.842. This means that the value of service features (X1), perceived ease (X2) and financial literacy (X3) influence the decision to use (Y) by 84.2% while the remaining 15.8% is influenced by other variables not examined in this study. The results of the t-test at a significance level 0.05 explain that partially service features (X1), perceived ease (X2) and financial literacy (X3) have a significant influence on the decision to use (Y) in Generation Z of Bengkulu City. The results of the f-test are smaller than 0.000, so the variables of service features (X1), perceived ease (X2) and financial literacy (X3) have a significant influence on the decision to use (Y) in Generation Z of Bengkulu City.
The Effect Of Service Quality On Customer Satisfaction At PT Pdam Tirta Manna, South Bengkulu District Weko Hendriansyah; Yudi Irawan Abi; M Rahman Febliansa
Social Sciences Journal Vol. 3 No. 1 (2026): February
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v3i1.1110

Abstract

This type of research uses quantitative research. The analysis method in this study uses Validity Test, Reliability Test, Multiple Linear Regression Analysis, Determination Coefficient and hypothesis testing using t-test. The number of samples studied was 35 customers who came with complaints and new installations during the last 1 month at PDAM Tirta Manna, South Bengkulu Regency. The results of the multiple linear regression analysis are the equation: Y = 6.450 + 0.052 X1 + 0.084 X2 + 0.227 X3 + 0.288 X4 + 0.234 X5 + e, this describes a positive regression direction, meaning that the variables Physical evidence (X1), Reliability (X2), Assurance (X3), responsiveness (X4), and empathy (X5) have a positive influence on consumer satisfaction (Y) at PDAM Tirta Manna, South Bengkulu Regency. The value of the coefficient of determination from the calculation results using SPSS can be seen from the coefficient of determination value of R square of 0.991. This means that the value of Physical evidence (X1), reliability value (X2), assurance (X3), responsiveness (X4) and empathy (X5) has an effect on consumer satisfaction (Y) of 99.1% while the remaining 0.9% is influenced by other variables not examined in the study.
Co-Authors Aditia Kurniawan Ahmad Soleh Alpin Alpin Amelia Wahyuni Anggun Ayu Lestari Arie Nugraha Pratama Damarsiwi, Eska Prima Monique Dedy Juniansyah Pratama Deko Agenty Putra Desti Rupita Sari Dewi Aprianti Fira Juli Andini Fitri Kurniawati Habibullah Al Haj Al Haddad Hasan Abdulah Hendriek Mahendry Herlin Herlin Heskyel Pranata Tarigan Hidayah, Nenden Restu Ida Anggriani Ida Ayu Made ER Meytha Gayatri Iswidana Utama Putra Julianti Br. Hutagaol Karona Cahya Susena Kresnawati Kresnawati Lias Mawati Lindayanti Lindayanti Lora Nopita Sari Lorenza Aprilia Lydia Gustina Putri M. Rahman Febliansyah Marice Anggeria Mia Margareta Huta Galung Muhammad Rahman Febliansa Nadia Puspitasari Neri Susanti Nia Indriasari Nur Mohammad Syahputra Penti Safitri Recky Ernando Redi Redi Redi Ropi Erwandi Silke Sachanovrissa Sinta Bela Armeni Siti Hanila Siti Hanila Suwarni Tawakal, Anzori Tiken Ahiriansyah Tito Irwanto Tri Febrina Melinda Tri Seira Febrisa Weko Hendriansyah Wijaya, Ermy Yesi Indian Ariska Yolan Agung Pratama Yulita Sari Yun Fitriano