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All Journal Al-Ahkam Edumaspul: Jurnal Pendidikan Jurnal Pengabdian Al-Ikhlas Indonesian Journal of Halal Research At-Tarbawi : Jurnal Pendidikan, Sosial dan Kebudayaan El-Qist : Journal of Islamic Economics and Business (JIEB) Jurnal Ilmu Manajemen Terapan (JIMT) JES (Jurnal Ekonomi STIEP) eCo-Fin Jurnal Pustaka Mitra : Pusat Akses Kajian Mengabdi Terhadap Masyarakat Counselia: Jurnal Bimbingan Konseling Pendidikan Islam Investama : Jurnal Ekonomi dan Bisnis Innovative: Journal Of Social Science Research Indonesian Journal of Community Empowerment (IJCE) Jurnal Penelitian INASJIF Jurnal Keperawatan Berbudaya Sehat ASNAF IJLRSA YUDHISTIRA : Jurnal Yurisprudensi, Hukum dan Peradilan Danadyaksa: Post Modern Economy Journal Journal of Finance and Islamic Banking Jurnal Keadaban: Jurnal Sosial dan Humaniora Jurnal Dunia Peternakan Journal of Accounting and Management (JAM) ABDIANDAYA : Jurnal Pengabdian dan Pemberdayaan Masyarakat JEM : Jurnal Equilibrium Manajemen Journal of Islamic Economics Studies and Practices (JIESP).
Maksum Maksum
Institut Agama Islam Negeri (IAIN) Sunan Ampel - Surabaya
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Journal : INASJIF

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PENGARUH KUALITAS PELAYANAN DAN CORPORATE SOCIAL RESPONSIBIITY (CSR) TERHADAP CITRA BMT NU JAWA TIMUR Huda, Nurul; Maksum, Maksum; Helmi, Moh.; Pratiwi, Angrum
Indonesian Scientific Journal of Islamic Finance Vol 3 No 2 (2025): Indonesian Scientific Journal of Islamic Finance
Publisher : Faculty of Islamic Economics and Business, Sultan Aji Muhammad Idris State Islamic University of Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21093/inasjif.v3i2.11192

Abstract

This study analyzes the influence of Service Quality and Corporate Social Responsibility (CSR) on the formation of the Image of BMT NU East Java as a sharia microfinance institution. Grounded in SERVQUAL theory (Parasuraman et al., 1988), CARTER model for Islamic banking (Othman & Owen, 2001), and Carroll's CSR framework (1991), the research addresses challenges in building positive institutional image for sustainable growth. This quantitative study uses a field approach with incidental sampling techniques on 100 respondents from among Islamic boarding school students who are customers of BMT NU East Java. Data were analyzed using validity tests, reliability tests, classical assumption tests, multiple linear regressions, and hypothesis tests through SPSS Statistics 26. The findings reveal that both service quality and corporate social responsibility demonstrate statistically significant positive influences on institutional image formation. Service quality emerges as a critical determinant in shaping customer perceptions, while CSR programs contribute substantially to building trust and credibility. The combined effect of these variables explains the vast majority of institutional image variance, indicating their strategic importance for BMT sustainability and growth. Practically, findings suggest BMT managers should prioritize Islamic finance service training and implement community-focused CSR programs to enhance institutional reputation and competitive positioning in the Islamic microfinance sector.
Co-Authors Agni Isador Harsapranata Amas Lahat, Mohammad Ambarsari, Ningrum Amin, Moh. Abqoriyin Ana Pujiastuti, Ana Ana Toni Roby Candra Yudha Andrew Johan Angrum Pratiwi Anjum, Rehana Dwi Astuti, Sriyati Edward Edward Ellya Verawati Epi Parela Evi Aeni Rufaedah, Evi Aeni Fajariyah, Robiatul Fajariyah Fajriyah, Rini Nur Fajriyah Fiktina Vifri Ismiriyam Fitriani, Evi Tunjung Fortuna Zulfa, Puspa Helmi, Moh. Heriani, Istiana Hikmatul Maulidah, Hikmatul Maulidah Himmawan, Didik Iftikhori, Ach. Izuddin, Muhammad Joyo Minardo Khoiri, Moh. Miftahol Khovifa, Khovifa Lindarsi Farawangsa Kunaifi Wicaksana, Kunaifi Lidwan, Nanang Ma'ruf, Amar Miftakhul Nizar, Angga Mukhamad Mustain Muktirrahman Muktirrahman, Muktirrahman Mutia Hendarti, Alvina Nasrudin, Muhamad Nopiansah, Maolana Nurul huda Nurul Huda Priatno, Priatno Purnama Sari, Deya Purnomo Purnomo Purnomo Purnomo Rachman, Tri Martiani Rianto Anugerah Wicaksono Riko Herdiansah roni, faizal Shaleh, Badrus Sherawali, Sherawali Shobah, Ach. Nuris Sigit Indrawijaya Silviatul Karomah, Silviatul Karomah Siti Haryani Slamet Haryono Suaidi Suaidi, Suaidi Syamsi, Badrus Tazali, Imam Tri Hartati, Tri Tsabit, Ahmad Majdi Untung Sujianto Wijayanti, Ida Yuliana Yuliana Zahroh, Fatimatus Zulfikri Zulfikri, Zulfikri