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All Journal Jurnal Manajemen dan Agribisnis The Indonesian Journal of Business Administration Kompak : Jurnal Ilmiah Komputerisasi Akuntansi Explore: Jurnal Sistem Informasi dan Telematika (Telekomunikasi, Multimedia dan Informatika) Primary: Jurnal Pendidikan Guru Sekolah Dasar Al-Iqtishad : Jurnal Ilmu Ekonomi Syariah (Journal of Islamic Economics) Fountain of Informatics Journal Sistemasi: Jurnal Sistem Informasi JOIV : International Journal on Informatics Visualization Tazkia Islamic Finance and Business Review Jurnal Sistem dan Manajemen Industri JRSI (Jurnal Rekayasa Sistem dan Industri) Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Jurnal PAJAR (Pendidikan dan Pengajaran) JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI The Accounting Journal of Binaniaga Technomedia Journal SEIKO : Journal of Management & Business Jiko (Jurnal Informatika dan komputer) Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI) J-SAKTI (Jurnal Sains Komputer dan Informatika) JURIKOM (Jurnal Riset Komputer) JURTEKSI Jurnal Ilmiah Mandala Education (JIME) JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Systemic: Information System and Informatics Journal IJIES (International Journal of Innovation in Enterprise System) At-tijaroh: Jurnal Ilmu Manajemen dan Bisnis Islam Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Jurnal Teknologi Informasi dan Multimedia Journal of Information Systems and Informatics Jurnal Teknologi Dan Sistem Informasi Bisnis Zonasi: Jurnal Sistem Informasi Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) JISA (Jurnal Informatika dan Sains) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) International Journal of Advances in Data and Information Systems MALIA: Journal of Islamic Banking and Finance Akrab Juara : Jurnal Ilmu-ilmu Sosial Jurnal Teknik Informatika (JUTIF) KLIK: Kajian Ilmiah Informatika dan Komputer J-SAKTI (Jurnal Sains Komputer dan Informatika) TIERS Information Technology Journal Jurnal Pajak dan Bisnis (Journal of Tax and Business) INTERNATIONAL JOURNAL OF EDUCATION, INFORMATION TECHNOLOGY, AND OTHERS Economic Reviews Journal eProceedings of Engineering Eduvest - Journal of Universal Studies Ranah Research : Journal of Multidisciplinary Research and Development Jurnal Sistem Informasi Al-Tasyree: Jurnal Bisnis, Keuangan dan Ekonomi Syariah Jurnal Harmoni: Jurnal Akuntansi dan Keuangan Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Scientific Journal of Informatics Al-Infaq : Jurnal Ekonomi Islam
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Journal : TIERS Information Technology Journal

Ambidextrous AI Governance Design Based on COBIT 2019 Traditional and DevOps for TelCo’s Digital Transformation Putri, Nasywah Nabilah; Mulyana, Rahmat; Adi, Taufik Nur
TIERS Information Technology Journal Vol. 6 No. 1 (2025)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/tiers.v6i1.6610

Abstract

Artificial intelligence (AI) is a key enabler of digital transformation in telecommunications, improving operational efficiency and customer experience. However, telecom companies face governance challenges such as regulatory compliance risks, security vulnerabilities, and limited risk management capabilities, hindering effective AI adoption. This case study aims to address AI adoption challenges by developing an ambidextrous AI governance framework based on COBIT 2019 and DevOps. Using design science research methodology, the framework was designed and evaluated through semi-structured interviews with key TelCo stakeholders and validated with internal documents until data saturation was reached. The analysis applied the ambidextrous COBIT 2019 framework across seven governance components. Governance and Management Objectives (GMOs) were prioritized based on design factors, devops,  national regulations (SOE Minister No.PER-2/MBU/03/2023 and ICT Minister No.5/2021), and literature. As a result, APO12 (Managed Risk) was selected as the key objective. Recommendations include formalizing AI governance roles, enhancing AI-related risk training, and implementing advanced GRC and automation tools. This improvement will increase the APO12 maturity level from 3.83 to 4.66. This improvement will enhance TelCo’s capabilities in risk management, compliance, and innovation, offering practical insights for practitioners and contributing to the academic discourse on ambidextrous AI governance for sustainable digital transformation.
Co-Authors Aang Abdulah Zein Abdul Azis Abus, Achdial Farhan Achmad Fadhli Satriadi Achmad Firdaus Ade Tutty R Rossa Adjie, Askardiya R. Affifiana Prisyanti Afifah Nurul Izzati Afni Yoana Afrianda Gaza Ontoreza Afrit Wira Buana Ahmad Atqan Setyoso, Fandi Ahmad Mukhlis Yusuf Aisyah, Salsabill Nur Akbar Adriansyah Akhmad - Sultoni Ali, Mahbubi Amanda Yunia Zafarina Ananda Viamianni Andika, Dafa Andyas, Muhammad Anugerah Anni Erlina Batubara, Anni Erlina Annisa Mughniati Ari Fajar Santoso Arip Rahman Asti Amalia Nur Fajrillah Ayu Priyambodo Azzahra, Nilam Eria Azzahra, Octamevia Inkaputri Bq. Dinda Tarbiyatuzzahrah Cantika Dewi Fortuna Damas Agryan Permana Damayanti, Dida D. Delphine Yusticia Ratnasari Deri Pran Kurniawan Deti Rostinii Devita Wulandari Dewi, Yusnia Wilujeng Dwi Milenia Dian Suci Astuti Dicky Yudha Handika Dika, Dafa Dinda Bayu Rama Dinda Sekar Cendani Dini Salsabila di Kusumah Dumauli N B Simanjuntak Elviera Mahayati Haris Erliza Noor Estiningtyas, Elysia Fadhil Alreyhan Pahrevi Fakhrurroja, Hanif Farah Luthfia Fathoni, Rizki Fauzi, Rokhman Felayati, Fiqha Fernaldi Jonathan Fernaldi Jonathan Fitriyana Dewi Fredella, Anisah Fritasya Dwiputri Suryoputro Ghina Khaerunnisa Gita Desca Purnama Hamdani, Muh Hasruddin Hendri Tanjung Hikam Haikal Radya Hans Ananza Inas Nisrina Inayatul Maghfiroh Iqbal Asrian Amin Iqbal Santosa Irfan Darmawan Irma Angraeini Irma Angraeini Irma Angraeini, Irma Jonathan, Fernaldi Judi Alhilman, Judi Karina Tarigan Khairiyah, Izzah Kresnaufal Nur Fadhillah Lubis, Rusdi Hamka Lukman Abdurrahman Luthfi Ramadani M. Agung Rizaldi M.Zahid Syafnel Maghfiroh, Inayatul Mahbubi Ali Mahendra, Juandra Prisma Maria Astuti Masruhen, Mohmed Firdaus bin Maulana, Tubagus N.A. Meirizky Anjani Purwati Ningsih Miyati, Hijul Mochamad Teguh Kurniawan Mochammad Teguh Kurniawan Monica Suryatama Deby Muharman Lubis Mukti, Iqbal Yulizar Murahartawaty Murahartawaty Nada Lutfi Rinanty Nana Mulyana Nasution, Shafira T. Naufal M. Fadilah Naufal Rahmadaffa Ariekananda Nazmi Robbiyani Nia Ambarsari Novi Andriani, Novi Nur Rozak Nurajrina, Hafilah Nurdinintya Athari Supratman Nurul Afifah Nurul Hilmiyah Pradika Adhea Gevani Laksana Pratama, Alfin Yoga Prayudi, Reynaldy Aditya Prima Audina Wibowo Purnama, Gita Desca Putri, Nasywah Nabilah Putri, Rilia R. Wahjoe Witjaksono Rahayu, Indah Sari Rahmat Rizal Rakan, Raihan Ramadhani, Luthfi Ramdani, Rama Putra Rara Genta Munggarani Basri Ratih Cintya Lestari Ratih Cintya Lestari Ratih Cintya Lestari, Ratih Cintya Rd. Rohmat Saedudin Rizka Putri Wahyuni Rizki Fathoni Adianto Riznawati, Nisrina Rochmad - Ryan Adhitya Nugraha Safitri, Shintya Rahma Saiful Anwar Saputra, Muhammad Tamami Dwi Sari, Laras Ayu Ditya Sinandhi, Raihan Achmad Siti Fildzah Nadhilah Suhermawan Soni Fajar Surya Gumilang Sova, Mohamad Sofan Sri Handayani Sudarso Kaderi Wiryono Suharyanto H. Soro Sujadi, Salma Andini Surya, Ignatius Christ Tampubolon, Claery Jessica Tantan Hadian Taufik Nur Adi Tien Fabrianti Kusumasari Trias Andati Trias Zulfa Nurafifah Trigama, Ginna Tubagus Nur Ahmad Maulana Tuti Alawiyah Uli Artha Wafiyah, Afifah Hasna Widi Setia Cahyani Widia Juliani Widyatasya Agustika Nurtrisha Wildan Faudzan Maulana Haryono Yahyah, Zul Fauzi Yuli Adam Prasetyo Yuli Prasetyo Zafarina, Amanda Yunia Zulkarnain Muhammad Ali