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All Journal IQTISHODUNA JAM : Jurnal Aplikasi Manajemen Jurnal Mirai Management Hasanuddin Journal of Applied Business and Entrepreneurship SEIKO : Journal of Management & Business JPP IPTEK (Jurnal Pengabdian dan Penerapan IPTEK) YUME : Journal of Management Jurnal Muara Ilmu Ekonomi dan Bisnis Paulus Journal of Accounting (PJA) Nobel Management Review Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) Proceedings of The International Conference on Business and Economics Economics and Business Journal The Scientia Journal of Economics Issues Digital Economy and Digital Transformation Review Journal of Entrepreneurship and Financial Technology International Journal of Application on Economics and Business IECON: International Economics and Business Conference
Mahlia Muis
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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ANALISIS KUALITAS PELAYANAN YANG MEMBEDAKAN KEPUASAN DAN KETIDAKPUASAN PELANGGAN TELKOM FLEXI Muis, Mahlia
IQTISHODUNA IQTISHODUNA (Vol 5, No 2
Publisher : Fakultas Ekonomi, UIN Maliki Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (263.357 KB) | DOI: 10.18860/iq.v4i2.284

Abstract

This research was conducted based on the fact that service quality plays an important role on determining the difference between satisfaction and dissatisfaction customers. The research findings indicate, using discriminant analysis with force method, it shows that significant difference between satisfaction and dissatisfaction customers in terms of service quality (tangibility, reliability, responsiveness, assurance, and emphaty).
Co-Authors Abdul Razak Munir Ahmad Ridha T and Muhammad Rifai Andi Dewi Putriani Andi Nabila Tenri Lala Andi Nur Ainun Prawi Utama Andi Rahmawati Andi Reni Andi Reni, Andi Aprisa, Nazila Riza Ariadi, Ariadi Budi Setia Nusa Cokki, Cokki Dewi, Andi Ratna Sari Dian Retno Pratiwi Dyah Erny Herwindiati Dyah Erny Herwindiati Elisabeth Pruwo Gebze Fajar Adhi Nugroho Suratno Fauziah Umar Fauziah Umar, Fauziah Feby Febrianingsih Haeriah Hakim, Wardhani Hamid, Nurjanah Herlina Irad Julius Jilbert Julius Jillbert Maat Pono Maat Pono Made Galuh Ginanti Maming, Jumidah Manoppo, Claudia Darlen Muhammad Idrus Taba Muhammad Ismail Muhammad Yunus Amar Musran Munizu Nur Awaliah Widarti Otto R. Payangan Pahlevi, Cepi Rabiyatul Adawiyah Algadri Rahmania Rasmi Rasmi Ratna Ayu Damayanti Reski Susrini Rina Indah Hariyanti Siti Haerani Siti Hardiyanti Waris Syarifuddin Syarifuddin Turangan, Joyce Umar Syarifuddin Wahda Rasjid Yanting, Liao