Article Per Year (5 Year)
p-Index From 2021 - 2026
1.745
P-Index
This Author published in this journals
All Journal Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan JKMM JAKED Ilomata International Journal of Social Science Jurnal Pengabdian kepada Masyarakat Bioscientia Medicina : Journal of Biomedicine and Translational Research Science and Technology: Jurnal Pengabdian Masyarakat International Journal of Humanities and Social Sciences Reviews Jurnal Ilmu Manajemen Dan Pendidikan International Journal Business, Management and Innovation Review Mesada: Journal of Innovative Research JOURNAL SULTRA ELEMENTARY SCHOOL
Nurul anisa
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Neuroscience Public Health Social Sciences Other

Published : 12 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 12 Documents
Search

 1   2 
Peningkatan Kinerja Karyawan Dengan Pelatihan Service Exelence Pada Cafe Oppa Box Herlina Saputri; Nurul Anisa; Syahira Nurul Fatih; Andri Novrianto
Jurnal Ilmu Manajemen dan Pendidikan | E-ISSN : 3062-7788 Vol. 1 No. 4 (2025): Januari - Maret
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Keberhasilan operasional dalam industri kuliner, terutama pada bisnis cafe seperti Cafe Oppa Box, sangat bergantung pada kinerja karyawan. Sebagai bagian dari sektor layanan, kualitas pelayanan yang diberikan karyawan berpengaruh langsung terhadap kepuasan pelanggan dan keberlanjutan bisnis. Namun, cafe ini menghadapi berbagai tantangan, seperti rendahnya keterampilan pelayanan, kurangnya pemahaman terhadap standar operasional, serta minimnya inovasi dalam menyesuaikan kebutuhan pelanggan yang terus berkembang. Penelitian ini bertujuan untuk menganalisis bagaimana peningkatan kinerja karyawan dapat dicapai melalui pelatihan service excellence di Cafe Oppa Box. Metode yang digunakan adalah pendekatan kualitatif dengan teknik wawancara, observasi, dan analisis dokumen. Hasil penelitian menunjukkan bahwa pelatihan rutin membantu meningkatkan kecepatan pelayanan, keterampilan komunikasi, serta konsistensi dalam menjalankan prosedur kerja. Selain itu, dukungan dari atasan dan rekan kerja menciptakan lingkungan kerja yang harmonis, yang berdampak positif pada performa karyawan. Cafe Oppa Box juga menerapkan langkah-langkah untuk memastikan kebersihan area kerja dan keamanan makanan melalui protokol kebersihan yang ketat. Dalam upaya meningkatkan kepuasan pelanggan, cafe ini menggunakan survei kepuasan, analisis ulasan di platform online, serta respons cepat terhadap keluhan pelanggan. Dengan adanya pelatihan berkelanjutan, komunikasi yang efektif dalam tim, serta komitmen terhadap standar pelayanan, Cafe Oppa Box dapat meningkatkan kinerja karyawan dan mempertahankan kualitas layanan yang unggul.
Analysis of Public Services at the Dumai City One-Stop Integrated Administration System (SAMSAT) Office Lilis Wahyuni; Audiva Martin; Nurul Anisa; Puja Fadilah; Wilia Dita Asmara
International Journal of Humanities and Social Sciences Reviews Vol. 2 No. 2 (2025): International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v2i2.594

Abstract

Public service is the primary indicator of the effectiveness of government bureaucratic performance, as it directly reflects how well public institutions meet community needs. This study aims to evaluate the quality of public services at the Dumai City SAMSAT Office using the SERVQUAL approach, which consists of five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The research employed a descriptive qualitative method with a purposive sampling technique. Informants included one SAMSAT employee and two service users selected based on their direct experience with the service process. Data were collected through interviews and observations to gain an in-depth understanding of service implementation. The findings reveal that the tangible, empathy, and responsiveness dimensions have been implemented relatively well, indicated by improved facilities, supportive infrastructure, and faster service delivery. However, weaknesses remain in the reliability and assurance dimensions, particularly regarding service consistency and the professionalism and attitude of officers toward the public. The study recommends strengthening integrated service systems and enhancing ethics and service excellence training for employees to improve overall service quality.
Co-Authors . Dahri Abdul Kodir Al-Baekani Adrianison Aina Khoirida Andri Novrianto Andrie Sheva Faturrahman Audiva Martin Daeng Ayub Darmawansyah Darmawansyah Disya Ayu Rivtryana Eka Tertiana Elih Sutisna Yanto Evi Karlina Farhana Talida Kamila Herlina Saputri Hikmah Ayu Wardani Hilmansyah Saefullah Indah Purnama Dewi Indriyani Indriyani Irma Sari Jasmin Ambas Jeki Pornomo Lilis Wahyuni Maman Suryaman Mansyur Srisudarso Maya Rahmawati Minawar Minawar Mitha Rahmilah Mobit, Mobit Monika Muh. Nabil Mulni Mujtahidah Mujtahidah Prayudi, Haris Puja Fadilah Ramadhani, Alfi Rayhan Ananta Riski Andrianingsih Said Suhil Achmad Sukarno Syahira Nurul Fatih Syamsiar S. Russeng Tiara Totoh Tauhidin Abas Wawan Setiawan Wilia Dita Asmara Windi Istiqomah Yousef Bani Ahmad Zaqia Yuliana Pratiwi