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All Journal IPTEK Journal of Proceedings Series Jurnal Manajemen Bisnis Journal of Economics, Business, & Accountancy Ventura Journal of Business & Banking Assets : Jurnal Ekonomi, Manajemen dan Akuntansi JAM : Jurnal Aplikasi Manajemen MODUS-Jurnal Ekonomi dan Bisnis Jurnal Ekonomi dan Bisnis International Journal of Islamic Economics and Finance (IJIEF) Journal of Economic, Bussines and Accounting (COSTING) CARADDE: Jurnal Pengabdian Kepada Masyarakat Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) At-Tadbir : jurnal ilmiah manajemen Business and Finance Journal Jurnal Bisnis dan Akuntansi Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Kajian Bisnis STIE Widya Wiwaha Jurnal Ilmu Manajemen JURNAL EKSBIS Value: Jurnal Manajemen dan Akuntansi Jurnal Dakwah dan Komunikasi Indonesian Journal of Islamic Economics and Business Oikonomia: Jurnal Manajemen Jurnal Ekonomi Jurnal Manajemen dan Pemasaran Jasa Journal of Economics and Management Scienties
Yudi Sutarso
Department Of Magister Management, STIE Perbanas Surabaya, Surabaya
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Social Sciences Other

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Peningkatan Keterampilan Kepemimpinan dan Manajemen Anggota DWP melalui Pelatihan Capacity Building setia, Shinta; Anggraeni, Anggraeni; Sutarso, Yudi; Rachmat, Basuki; Purnamasari, Linda
CARADDE: Jurnal Pengabdian Kepada Masyarakat Vol. 8 No. 2 (2025): Desember
Publisher : Ilin Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31960/caradde.v8i2.3079

Abstract

Pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kemampuan kepemimpinan dan manajemen organisasi bagi anggota Dharma Wanita Persatuan (DWP) Kota Surabaya melalui pelatihan peningkatan kapasitas. Pelatihan ini dirancang untuk membekali anggota DWP dengan pengetahuan dan keterampilan praktis dalam merumuskan visi dan misi, berkomunikasi secara efektif, memotivasi anggota, mengambil keputusan, mengelola konflik, merencanakan dan mengorganisasikan kegiatan, mengelola keuangan organisasi, dan memanfaatkan teknologi dalam administrasi. Metode kegiatan yang meliputi 1) sesi interaktif, 2) diskusi kelompok, dan 3) pemberian tugas kelompok. Kegiatan pengabdian kepada masyarakat ini dilakukan dalam beberapa tahap, mulai dari 1) analisis kebutuhan, 2) penyusunan kurikulum, 4) pelaksanaan pelatihan, hingga 5) evaluasi. Dengan peserta sebanyak 47 orang dari  para ibu Dharma Wanita Persatuan (DWP) Pemerintah Kota Surabaya. Hasil dari kegiatan ini dapat disumpulkan bahwa program pelatihan kepemimpinan dan manajemen organisasi ini telah terbukti efektif sebagai instrumen strategis untuk meningkatkan kapasitas individual anggota DWP Kota Surabaya. Peningkatan kompetensi ini tidak hanya bersifat teoretis, tetapi juga termanifestasi secara praktis dalam perbaikan proses perencanaan dan kualitas program kerja, yang secara langsung berkontribusi pada pencapaian visi dan misi organisasi.
The Role of Independent Value Creation, Value, and Trust on Banking Marketing Performance: Moderating Role of Gender Sutarso, Yudi; Setiawan, Djoko Budhi; Suminar, Bagus
Jurnal Manajemen Bisnis Vol. 14 No. 1: March 2023
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/mb.v14i1.15940

Abstract

Research aims: The paper aims to examine independent value creation (IVC) and its implication on value, trust, and marketing performance (satisfaction and loyalty) in the banking sector in Indonesia. The research model was developed from the existing literature to show the relationship between IVC and marketing performance.Design/Methodology/Approach: A survey design was used in this investigation, and the questionnaire collected study data. The data were analyzed from 385 respondents selected by purposive sampling and taken from bank customers. PLS-SEM analysis was used for hypothesis testing, and multi-group analysis was performed for moderating testing.Research findings: The findings demonstrated a strong positive link between IVC and marketing performance – satisfaction and loyalty. It was also found that learning value and trust partially mediated the relationship. Moreover, gender moderated the relationship between IVC and customer satisfaction and trust.Theoretical contribution/Originality: This study provides an academic contribution to explaining IVC and its role in value, trust, and marketing performance. The impact of IVC is further demonstrated by the role of gender moderation, which contributes to the Service-Dominant Logic (S-D Logic) literature by providing additional context.Practitioner/Policy implication: The study suggests that managers should pay attention to what customers do independently in value creation. They should also alter their perspective of the source of competitive advantage by shifting to customer activities in finding bank services. Furthermore, the impact of IVC on satisfaction and trust needs to consider the role of gender.Research limitation/Implication: The sampling technique limited the generalization of findings, and IVC measurement needs to be explored in future research.
THE INFLUENCE OF CO-CREATION, SERVICE QUALITY, AND QUALITY FUNCTION DEPLOYMENT ON SATISFACTION: EVIDENCE FROM APARTMENT HOUSING Indasah, Alfiah; Sutarso, Yudi
Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Vol. 13 No. 1 (2026): Jurnal Riset Manajemen
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/h8k23858

Abstract

This study aims to examine the influence of co-creation behavior, service quality, and the implementation of Quality Function Deployment (QFD) on resident satisfaction at Dian Regency Apartment Surabaya. The research employed a quantitative approach with an explanatory design. Data were collected through questionnaires distributed to 175 residents and analyzed using Partial Least Squares (PLS). The findings reveal that co-creation behavior has a positive effect on service quality and the implementation of QFD. Furthermore, both service quality and QFD implementation significantly affect resident satisfaction. These results highlight that active resident involvement in co-creation enhances service quality and strengthens the effectiveness of QFD implementation, ultimately leading to higher satisfaction among apartment residents. The study contributes theoretically by integrating co-creation theory, SERVQUAL, and QFD in the context of vertical housing, while also providing practical implications for apartment management in developing resident-based service improvement strategies.
PENGARUH EDUKASI NASABAH, AKTIVITAS PELINDUNGAN KEAMANAN, DAN REPUTASI TERHADAP KEPERCAYAAN BANK DI SURABAYA Faturrohman, Mohammad Zildan; Sutarso, Yudi
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 6 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/k6hcb738

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh (1) edukasi nasabah dan (aktivitas perlindungan keamanan terhadap kepercayaan nasabah terhadap bank dengan reputasi bank sebagai variabel mediasi. Data diperoleh dari 114 nasabah bank di Surabaya dan dianalisis menggunakan pendekatan Structural Equation Modeling–Partial Least Squares (SEM-PLS) melalui program WarpPLS 7.0. Hasil penelitian menunjukkan bahwa edukasi nasabah berpengaruh negatif terhadap reputasi bank, sedangkan aktivitas perlindungan keamanan berpengaruh positif terhadap reputasi bank. Reputasi bank juga terbukti berperan penting dalam meningkatkan kepercayaan nasabah terhadap layanan digital perbankan serta bertindak sebagai variabel mediasi antara edukasi nasabah dan kepercayaan, serta antara perlindungan keamanan dan kepercayaan nasabah. Temuan penelitian ini menegaskan bahwa kepercayaan nasabah terhadap layanan digital lebih banyak terbentuk melalui reputasi positif yang berasal dari kinerja keamanan digital, bukan semata dari aktivitas edukasi keuangan.
Co-Authors Adinda Ridhia A.N Ainun Ainiyah Amorita Azizah Alpha Andariksa, Hane Andik Setiawan Anggraeni Anggraeni Anggriatama, Dendi Vio Aniek Maschudah Ilfitriah Bagus Suminar Bagus Suminar Basuki Rachmat Basuki Rahmat Budi Setyawan, Djoko Dimas Haidar Kusumajaya Djoko Budhi Setiawan Djoko Budi Setyawan Dwi Nina Agustin, Diana Edi Susanto Fania Rahmadina Fania Rahmadina Faturrohman, Mohammad Zildan Ferdiansyah Hari Saputra Figo Alimbel Firdaus, Fika Fahmi Fuad, Maf Tuhul Hartoyo, Yulia Nuraeny Hidayati, Ersa Annisatul Himalia, Ika Hiqmah, Faizatul Ilfitiah, Aniek Maschudah Indasah, Alfiah Infanta Fazaaqbil Ridanti Iqbal Ramadhani Mukhlis Khalisha Rizky Bani Rachmad Kurniawan, Nathasya Pramesthi Maheswari Kusuma Ningtyas, Adisty Lavenia, Windi Mega Linda Purnama Sari, Linda Purnama Linda Purnamasari Magalhaes, Cancio Andhika Irawan Maharani, Ganestiana Diah Martha, Laila Saleh Maytita Zafira Putri Muhammad Ilham Mandrata Natasya, Alya Rizky Oktafia, Vita Putri, Meytita Zafira Putri, Nazhira Zattira Melati Risky Amalia Hanum Sekarsari, Larasati Ayu Setia, Shinta Setiawan, Djoko Budhi Sinarring Azi Laga Sungkana, Bachtiar Eka Kaca Suprianto, Gaguk Taufik Fajar Hidayatullah Yuana, Irkhamnah Aisyah Yudha Herlambang Cahya Pratama