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APLIKASI ERGONOMI PADA PEMBUATAN STANDAR HARD COMPETENCY Nurmianto, Eko; Ningdyah, Widha Kusuma
JURNAL TEKNOLOGI TECHNOSCIENTIA Technoscentia Vol 1 No 2 Februari 2009
Publisher : Lembaga Penelitian & Pengabdian Kepada Masyarakat (LPPM), IST AKPRIND Yogyakarta

This paper describes the ergonomic application and the determination of stan-dardized working systems hard competency at PT Atak Otomotif Indometal by using Be-havioural Event Interview (BEI) methods and on the spot direct observation. The standard is made as the reference in determining employee minimum performance. By using standardized hard competency already made and weighted using Expert Choice 9.0 Software, furthermore it has to be evaluated towards employee competency to recognize the gap between the standardized and the real competency. Final results show that the average employee comptency is still below at value 2.8 out of 5 based on Panggabean and Walter scale which means their competency tends to fulfill the employer expectation but it needs to be improved. Besides it has approved theory of Nurmianto and Terbit (20-02) who have found that competence is influenced by four factors i.e training, education, working experience, skills which finally conclude that skills is the most influencing factor among other factors towards competency.

PERANCANGAN MODEL PENGUKURAN KINERJA CORPORATE SOCIAL RESPONSIBILITY PADA PENGEMBANGAN BISNIS UKM PADA PT.YTL JAWA TIMUR Nurmianto, Eko; Wessiani, Naning Aranti; Munawaroh, Maidatul
JURNAL TEKNOLOGI TECHNOSCIENTIA Technoscientia Vol 4 No 2 Februari 2012
Publisher : Lembaga Penelitian & Pengabdian Kepada Masyarakat (LPPM), IST AKPRIND Yogyakarta

Sustainable CSR in SME business development within industry is as an important challenge which could not be postponed. Performance measurement method of Performance Prism used to measure the Performance of CSR on SME business development at PT.YTL Jawa Timur. Performance Prism is one of an integrated methods which consist of all aspects,i.e; stakeholder satisfaction, contribution, strategy, process and capability. Performance measurement design is also supported by several method such as Analytic Hierarchy Process (AHP), scoring system with Objective Matrix (OMAX) and Traffic Light System (TLS). The design of CSR Performance measurement in SME business development at PT YTL Jawa Timur with Performance Prism resulted in 37 key Performance indicator (KPI), among others 13 KPI on stakeholder community, 10 KPI on stakeholder KLUCIL, 8 KPI on stakeholder instructur and 6 KPI on stakeholder regulator. From the calculating of Performance measurement using OMAX represent that Performance of CSR in SME business development is 6.72 which means that CSR Performance on SME business development has not optimal yet.

EVALUASI PELAYANAN KUALITAS AGENCY BANK â€œXâ€ DI SURABAYA Nurmianto, Eko; Trisunarno, Lantip; Sudjono, Hary
JURNAL TEKNOLOGI TECHNOSCIENTIA Academia Ista Vol 12 No 01 Agustus 2007
Publisher : Lembaga Penelitian & Pengabdian Kepada Masyarakat (LPPM), IST AKPRIND Yogyakarta

Research objective is to determine difference between customerâ€™s expectation towards service quality and management perception on customer expectation. Research advantages (1) to obtain clear information on customersâ€™ expectation and perception as well as to improve its service quality, and (2) to know the problem inside the agency. Methodology Customer Questionnaires consist of 4 parts, Part I: 8 qualitatif question (customer demography), Part II : 17 Customer Perception Questions, Part III : 17 Customer Expectation Questions, Part IV: Open Question for Weighted Importance of 5 SERVQUAL dimension. Management Questionnaires consist of 3 parts, Part I : 4 questions (management demography and working duration), Part II : 17 customer perception questions, management on customer expectation towards service execution, Part III : Open Question for Weighted Importance of 5 SERVQUAL dimension. Data Analysis Methodology: Descriptive, Cluster, Discriminant, and Dependency Analysis, SERVQUAL Analisis on Gap 5 and Gap 1. Results : Gap 1 cluster 1 require improvement on variable 5 (service always free from errors), for cluster 2 on variable 10 (if error occur then agency would fix). Gap 5 cluster 1 needs improvement variable 5 (service always free from errors), variable 8 (service always suit to the promises), variable 9 (customer complaint would be honestly responsed), and variable 11 (hospitality of agency Bank staff), for cluster 2 on variable 17 (sympathy agency staff). Based on Importance-Performance Graph, variable which is need to be fixed on cluster 1 is variable 8 (service always suit to the promises). Cluster 2 variable which is need is variable 8 (service always suit to the promises) and variable 10 ((if error occur then agency would fix).

ORGANISATIONAL DESIGN FOR CHANGING BUSINESS ENVIRONMENTAL: IMPLEMENTASI SERVQUAL PADA KUALITAS LAYANAN PELANGGAN ( Studi Kosus: Operator Telepon Seluler Perusohoon Telekomunikosi di Jowo Timur) Nurmianto, Eko; Supriyanto, Hari; Yuliarto, Kris
JURNAL BISNIS STRATEGI Vol 5, No 3 (2000): Juli
Publisher : Magister Manajemen, Fakultas Ekonomika dan Bisnis Undip

Di masa kritis ekonomi saat ini lingkungan bisnis mengalami perubahan, jumlah pelanggan telepon seluler dapat menurun. Oleh karena itu, kualitas pelayanan yang baik merupakon solusi yang paling tepat bagi perusahaan untuk mempertahankan pelanggannya (customer retention). Kemampuan perusahaan untuk menangkap keinginan konsumen dan memuaskannya menjadl hal yang mutlak diperlukan.Penelitian ini bertujuan untuk mengenal pelanggan sebaik mungkin, mengetahui apa yang diinginkannya dan sejauh mana pelayanan yang telah diberikan sehingga muncul strategi peningkatan kualitas pelayanan yang mengarah pada reformasi bisnis di bidang industri jasa.Metode pendekatan yang digunakan adalah Dimentions of Service Qualify (Zeithami, 1990). Pengambilandata dilakukan di dua kantor pelayanan yattu Surabaya dan Malang. Pengolahan data yang dilakukan adalah pembentukan segmen pelanggan berdasarkan besar tagihan (billing) dengan menggunakan metode K-Mean Cluster, pendefinisian profit pelanggan dengan menggunakan metode Crosstab, perhitungan tingkat harapan, persepsi layanan dan persepsi kualitas pelayanan dengan menggunakan Statistik Deskriptif, penentuan variabel-variabel yang diperbaiki dengan Customer Windows. Hasil yang diperoleh dalam penelitian ini adalah rekomendasi strategi reformasi bisnis yang mengarah pada prioritas peningkatan / perbaikan variabel-variabel kualitas pelayanan yaitu surat kabar, beli kartu Hallo langsung kring, tepat jumlah tagihan, tepat waktu kirim tagihan, mudah menghubungi perusahaan, kejelasan kejernihan suara, brosur atau majalah, mudah dapat info tagihan, bebas gangguan saat bicara dan menu fasilitas dalam telepon seluler (Surabaya) sedangkan untuk Malang, yang harus dibenahi adalah muslk kantor, surat kabar, kejelasan kejernihan suara, luas ruangan, salam ketika bertemu pelanggan, penataan ruangan, sebut nama pelanggan saat kontak, mudoh menghubungi perusahaan, garansi kartu Hallo, tepat waktu kirim tagihan, beli kartu Hallo langsung Kring, dan pilihan kalimat blocking.

APLIKASI ERGONOMI PADA PEMBUATAN STANDAR HARD COMPETENCY Nurmianto, Eko; Ningdyah, Widha Kusuma
JURNAL TEKNOLOGI TECHNOSCIENTIA Technoscentia Vol 1 No 2 Februari 2009
Publisher : Lembaga Penelitian & Pengabdian Kepada Masyarakat (LPPM), IST AKPRIND Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34151/technoscientia.v1i2.394

This paper describes the ergonomic application and the determination of stan-dardized working systems hard competency at PT Atak Otomotif Indometal by using Be-havioural Event Interview (BEI) methods and on the spot direct observation. The standard is made as the reference in determining employee minimum performance. By using standardized hard competency already made and weighted using Expert Choice 9.0 Software, furthermore it has to be evaluated towards employee competency to recognize the gap between the standardized and the real competency. Final results show that the average employee comptency is still below at value 2.8 out of 5 based on Panggabean and Walter scale which means their competency tends to fulfill the employer expectation but it needs to be improved. Besides it has approved theory of Nurmianto and Terbit (20-02) who have found that competence is influenced by four factors i.e training, education, working experience, skills which finally conclude that skills is the most influencing factor among other factors towards competency.

PERANCANGAN MODEL PENGUKURAN KINERJA CORPORATE SOCIAL RESPONSIBILITY PADA PENGEMBANGAN BISNIS UKM PADA PT.YTL JAWA TIMUR Nurmianto, Eko; Wessiani, Naning Aranti; Munawaroh, Maidatul
JURNAL TEKNOLOGI TECHNOSCIENTIA Technoscientia Vol 4 No 2 Februari 2012
Publisher : Lembaga Penelitian & Pengabdian Kepada Masyarakat (LPPM), IST AKPRIND Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34151/technoscientia.v4i2.504

Sustainable CSR in SME business development within industry is as an important challenge which could not be postponed. Performance measurement method of Performance Prism used to measure the Performance of CSR on SME business development at PT.YTL Jawa Timur. Performance Prism is one of an integrated methods which consist of all aspects,i.e; stakeholder satisfaction, contribution, strategy, process and capability. Performance measurement design is also supported by several method such as Analytic Hierarchy Process (AHP), scoring system with Objective Matrix (OMAX) and Traffic Light System (TLS). The design of CSR Performance measurement in SME business development at PT YTL Jawa Timur with Performance Prism resulted in 37 key Performance indicator (KPI), among others 13 KPI on stakeholder community, 10 KPI on stakeholder KLUCIL, 8 KPI on stakeholder instructur and 6 KPI on stakeholder regulator. From the calculating of Performance measurement using OMAX represent that Performance of CSR in SME business development is 6.72 which means that CSR Performance on SME business development has not optimal yet.

EVALUASI PELAYANAN KUALITAS AGENCY BANK â€œXâ€ DI SURABAYA Nurmianto, Eko; Trisunarno, Lantip; Sudjono, Hary
JURNAL TEKNOLOGI TECHNOSCIENTIA Academia Ista Vol 12 No 01 Agustus 2007
Publisher : Lembaga Penelitian & Pengabdian Kepada Masyarakat (LPPM), IST AKPRIND Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34151/technoscientia.v0i0.1982

Research objective is to determine difference between customerâ€™s expectation towards service quality and management perception on customer expectation. Research advantages (1) to obtain clear information on customersâ€™ expectation and perception as well as to improve its service quality, and (2) to know the problem inside the agency. Methodology Customer Questionnaires consist of 4 parts, Part I: 8 qualitatif question (customer demography), Part II : 17 Customer Perception Questions, Part III : 17 Customer Expectation Questions, Part IV: Open Question for Weighted Importance of 5 SERVQUAL dimension. Management Questionnaires consist of 3 parts, Part I : 4 questions (management demography and working duration), Part II : 17 customer perception questions, management on customer expectation towards service execution, Part III : Open Question for Weighted Importance of 5 SERVQUAL dimension. Data Analysis Methodology: Descriptive, Cluster, Discriminant, and Dependency Analysis, SERVQUAL Analisis on Gap 5 and Gap 1. Results : Gap 1 cluster 1 require improvement on variable 5 (service always free from errors), for cluster 2 on variable 10 (if error occur then agency would fix). Gap 5 cluster 1 needs improvement variable 5 (service always free from errors), variable 8 (service always suit to the promises), variable 9 (customer complaint would be honestly responsed), and variable 11 (hospitality of agency Bank staff), for cluster 2 on variable 17 (sympathy agency staff). Based on Importance-Performance Graph, variable which is need to be fixed on cluster 1 is variable 8 (service always suit to the promises). Cluster 2 variable which is need is variable 8 (service always suit to the promises) and variable 10 ((if error occur then agency would fix).

Evaluasi Penerapan Prosedur Operasional Sistem Mananejem Keselamatan dan Kesehatan Kerja (SMK3) di PT. PETROKIMIA GRESIK Ferraz Romadiaty; Eko Nurmianto
Jurnal Teknik dan Manajemen Industri Vol 6, No 2: Desember 2011
Publisher : Teknik dan Manajemen Industri

Show Abstract | Download Original | Original Source | Check in Google Scholar

Penelitian ini bertujuan untuk mengetahui pelaksanaan SMK3 PT. Petrokimia Gresik. Metodologi yang digunakan dalam penelitian ini adalah data sekunder dari perusahaan, pengamatan langsung, dan evaluasi kinerja K3 menggunakan frequency rate, severity rate dan STS selama jam kerja shift. Data sekunder dan data primer dari pengamatan langsung kemudian diolah dengan menggunakan risk assessment ANZS Standard 4360 untuk membandingkan antara keadaan di lapangan dan prosedur yang sudah ditentukan perusahaan. Evaluasi kinerja K3 menggunakan frequency rate untuk menghitung tingkat kekerapan kecelakaan kerja untuk setiap juta jam kerja orang, menggunakan severity rate untuk menghitung tingkat keparahan total hilangnya hari kerja pada setiap juta jam kerja orang dan menggunakan STS untuk mengetahui perkembangan frekuensi jumlah kecelakan kerja dari tahun ke tahun. Dari hasil penelitian diketahui bahwa pelaksanaan SMK3 terintegrasi dengan dengan baik dengan sistem yang lain, yaitu SMM ISO 9001:2000, SM Halal edisi I tahun 2003, SML ISO 14001:2004, SMK3 PERMENAKER No. 5 tahun 1996 serta UU No.1 tahun 1970 dan SNI 01-4852-1998, implementasi K3 di lapangan sudah sesuai dengan prosedur yang ditetapkan perusahaan, nilai frequency rate tertinggi adalah pada tahun 2005 dan 2006 yaitu 8, severity rate terhadap data kecelakaan kerja selama lima tahun terakhir adalah 0 untuk semua periode, dan nilai STS yang diperoleh menunjukkan bahwa keadaan K3 PT. Petrokimia Gresik semakin membaik dengan nilai STS ≤ –2,00.

Analysis of Ergonomics Risk Factors and Manual Material Handling Assessing Alternative Using Cost Benefit Methods Eko Nurmianto; Udisubakti Ciptomulyono
IPTEK Journal of Proceedings Series Vol 1, No 1 (2014): International Seminar on Applied Technology, Science, and Arts (APTECS) 2013
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j23546026.y2014i1.399

This research to analyze the factors that cause risks of low back pain (L5/S1) on Manual Material Handling activities at raw material warehouse and finished goods warehouse. Objective is to determine the factors that cause low back pain (L5/S1), analyze the proposed improvement work system alternative with benefit cost ratio (B/C). The importance of cost-benefits analysis of ergonomics interventions has been emphasized (Tompa et al., 2009; Rivilis et al., 2008). Methodology by observing MMH working system, and distributing job discomfort survey. For the quantitative calculation used RWL, LI and Chaffin’s Model. The model of analysis shows the factor effected to RWL and LI is variable V (vertical distance), D (distance movement), and L (heavy of load). Examples of alternatives proposed : (1) addition of scissor of lift trolleys, (2) addition in amount of workers and (3) modifying of lifting method. Alternative whose the B/C value ≥ 1 are feasible economically to be used. Top management needs a cost-benefit analysis proving the positive outcomes. This economics evaluation showed that ergonomic intervention justifies the costs of the implementation, leading to positive outcomes.

REBA: An Ergonomics Assessment for Machine Operator of Porang (Amorphophallus Muelleri) Eko Nurmianto; Arino Anzip; Dwi Endah Kusrini
IPTEK Journal of Proceedings Series No 2 (2020): IConISE & ACISE 2020
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j23546026.y2020i2.9021

This Rapid Entire Body Assessment (REBA) has been applied for assessing operator of porang cutting machine in agriculture/forestry. An ergonomic team, industrial engineering, mechanical engineering, chemical engineering and business statisticians test the porang (amorphophallus muelleri) cutting machine and collect individually data more than 10 examples of postures to produce a new evaluation that combines dynamic and static posture loading factors, human load interfaces (couplings), and new limb concepts the assisted gravity. position. Initial reliability for inter-observer coding shows hope, but further work is needed to establish the trust for the machinery customer.

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