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INTEGRATION OF HUMAN RESOURCE MANAGEMENT TO MINIMIZE CORE EMPLOYEE TURNOVER AT COFFEE SHOP Aidil Ghufran Rasyid; Harmein Nasution
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 6 (2025): December
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i6.4806

Abstract

The coffee shop industry faces the challenge of high employee turnover intentions that can affect operational stability and service quality. This study aims to analyze human resource (HR) management practices implemented at Coffee Shop X, identify the dominant factors causing employee turnover intentions, and formulate an integrated HR management system through benchmarking with Coffee Shop Y. The study used a descriptive qualitative approach with data collection techniques in the form of in-depth interviews, observation, and documentation. The results of the study indicate that Coffee Shop X has implemented a formal HR management system based on SOPs and KPIs, covering recruitment, training, performance appraisals, compensation, and termination of employment. However, turnover intentions still arise due to workload pressure during peak hours, limited compensation, and the need to strengthen the continuous evaluation and employee development system. Benchmarking with Coffee Shop Y shows that the implementation of continuous performance assessments, direct communication, and a disciplined and adaptive work culture can improve performance consistency and employee retention. Integration of these best practices is recommended to strengthen Coffee Shop X's HR system and reduce employee turnover intentions sustainably.
THE INFLUENCE OF WORKPLACE SPIRITUALITY ASPECTS ON EMPLOYEES' WORK MOTIVATION: A CASE STUDY AT MEDAN AREA UNIVERSITY Andri Harun Siregar; Harmein Nasution; Linda T. Maas
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 12 (2025): NOVEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i12.1537

Abstract

This study aims to analyze the influence of workplace spirituality, consisting of dimensions of meaningful work, sense of community, and alignment with organizational values, on employee work motivation. This study is motivated by the phenomenon of declining employee performance at Medan Area University in the 2016-2018 period, indicated by the results of internal audits, even though the institution has implemented quality management standards. This study uses a causal quantitative approach. The study population was all employees and permanent lecturers, with a sample of 220 respondents determined using purposive sampling techniques and the Slovin formula. Data were collected through questionnaires and analyzed using Multiple Linear Regression. The results show that the three dimensions of workplace spirituality have a positive and significant effect on work motivation, both partially and simultaneously. The dimension of "alignment with organizational values" was found to have the most dominant influence. The coefficient of determination (R2) value of 0.623 indicates that 62.3% of the variation in work motivation is influenced by workplace spirituality. The research implications suggest the need for a spiritual and religious values-based approach to enhance the meaning of work for employees.