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All Journal Jurnal Natur Indonesia Jurnal Ilmu Kelautan Spermonde Jurnal Dinamika Pengabdian (JDP) AGRIKAN Jurnal Ilmiah Agribisnis dan Perikanan Jurnal Ners Jurnal Kesehatan Tambusai Journal of Midwifery and Nursing Studies Journal of Health Research Science Jurnal Olahraga dan Kesehatan Indonesia (JOKI) Journal Of Human And Education (JAHE) Jurnal Akuntansi dan Ekonomi Bisnis Jurnal Sains dan Teknologi Sewagati: Jurnal Pengabdian Masyarakat Indonesia International Journal of Medicine and Health Jurnal Riset Rumpun Ilmu Kesehatan (JURRIKES) Jurnal Ilmu Kesehatan dan Gizi Advantage: Journal of Management and Business Journal of Public Health and Pharmacy MOTORIK Medika: Jurnal Ilmiah Kesehatan International Journal of Health and Medicine Jipmas : Journal Inovasi Pengabdian Masyarakat Jurnal Spektrum Kesehatan
Andi Niartiningsih
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Pengaruh dimensi Patient Experience terhadap kepuasan pasien di RS Haji Provinsi Sulawesi Selatan Niartiningsih, Andi; Nurfitriani, Nurfitriani
Journal of Health Research Science Vol. 4 No. 02 (2024): Journal of Health Research Science
Publisher : Lembaga Penelitian Sekolah Tinggi Ilmu Kesehatan Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34305/jhrs.v4i02.1185

Abstract

Latar Belakang: Kepuasan konsumen adalah respon konsumen terhadap evaluasi ketidaksesuaian yang dirasakan antara ekspektasi sebelumnya dan kinerja aktual dari produk atau jasa setelah konsumsi. Penelitian ini bertujuan untuk menganalisis pengaruh dimensi patient experience terhadap kepuasan pasien di RS Haji Provinsi Sulawesi Selatan.Metode: Jenis penelitian ini adalah penelitian kuantitatif yang menggunakan studi observasional analitik dengan rancangan cross sectional study. Penelitian ini dilaksanakan di Instalasi Rawat Inap RS Haji Provinsi Sulawesi Selatan. Populasi penelitian ini adalah seluruh pasien di Instalasi Rawat Inap tahun 2023 yaitu 5.971 orang. Pengambilan sampel dilakukan dengan menggunakan stratified random sampling dengan jenis proportional random sampling sebanyak 361 responden. Instrumen penelitian yang digunakan dalam pengambilan data primer berupa kuesioner. Analisi data menggunakan analisis univariat dan bivariat (chi square).Hasil: Hasil penelitian didapatkan bahwa dimensi patient experience yang terdiri dari pendaftaran, lingkungan, perawatan, prosedur tindakan, pegawai dan ketika meninggalkan RS berpengaruh terhadap kepuasan pasien dengan nilai P sebesar (0,000).Kesimpulan: Dimensi patient experience berpengaruh terhadap kepuasan pasien yang berarti bahwa harapan pasien juga akan terpenuhi ketika tercipta pengalaman yang baik yang akan berdampak pada pembentukan perilaku loyal melalui perasaan puas yang dirasakan oleh pasien.
PENGARUH KEPEMIMPINAN TRANSFORMASIONAL TERHADAP KINERJA ASUHAN KEPERAWATAN DI RS LABUANG BAJI Andi Niartiningsih; Muhammad Takwa; Nurul Hidayah Nur; Nurfitriani; Mene Paradilla
Advantage: Journal of Management and Business Vol. 2 No. 2 (2024): Desember
Publisher : Apik Cahaya Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61971/advantage.v2i2.48

Abstract

Performance is the work result that can be achieved by a person or group of people in an organization, in accordance with their respective authority and responsibilities in order to achieve the goals of the organization concerned legally, without violating the law and in accordance with morals and ethics. So it can be said that performance is important for a company or organization. The aim of the research is to analyze the influence of job satisfaction and transformational leadership on the performance of nursing care in the Inpatient Installation of Labuang Baji Hospital, Makassar. This type of research is quantitative research using a cross sectional study design, with a total sample of 103 nurse respondents. The sampling technique used in this quantitative research is Total Sampling. The research results showed that transformational leadership had an effect on nursing care performance (0.000<0.05). For hospital management, in order to improve employee performance, transformational leadership should be prioritized by the head of the room because based on research results, the transformational leadership variable has a big influence on employee performance. Leaders should always encourage employees to work in accordance with the vision, mission and goals of the organization, then motivate employees to work in accordance with work procedures and direct employees to comply with work mechanisms.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien di RSUD Haji Provinsi Sulawesi Selatan Niartiningsih, Andi; Nurfitriani, Nurfitriani; Nur, Nurul Hidayah; Paradilla, Mene
Jurnal Ners Vol. 9 No. 1 (2025): JANUARI 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i1.31989

Abstract

Kepuasan pasien adalah suatu keadaan yang dirasakan oleh seseorang setelah ia mengalami suatu tindakan atau hasil dari tindakan yang memenuhi harapan-harapannya. Tujuan penelitian ini adalah untuk menganalisis pengaruh kualitas pelayanan terhadap kepuasan pasien di RSUD Haji Provinsi Sulawesi Selatan. Jenis penelitian ini adalah penelitian kuantitatif yang menggunakan studi observasional analitik dengan rancangan cross sectional stud. Populasi penelitian ini adalah seluruh pasien umum yang melakukan pelayanan di Instalasi Rawat Jalan yaitu 6.992 orang. Pengambilan sampel dilakukan dengan menggunakan stratified random sampling dengan jenis proportional random sampling sebanyak 121 responden. Analisis data pada penelitian ini menggunakan uji univariat dan bivariat (chi square). Hasil penelitian menunjukkan bahwa kualitas pelayanan berpengaruh terhadap kepuasan pasien dengan nilai signifikan 0,000 < 0,05. Disarankan manajemen rumah sakit untuk meningkatkan kualitas pelayanandengan membuat alur prosedur pelayanan yang tidak berbelit-belit, membuat kesigapan perawat yang cepat dan tanggap untuk membantu pasien dan menanyakan kebutuhan pasien.
Analysis of Waiting Time for Patient Service Using Lean Concept in Outstanding Installations Stella Maris Hospital Muhammad Takwa; Andi Niartiningsih; Nurul Hidayah Nur; Nurfitriani Nurfitriani; Mene Paradilla
International Journal of Medicine and Health Vol. 4 No. 1 (2025): International Journal of Medicine and Health
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijmh.v4i1.5469

Abstract

Hospitals worldwide are increasingly concerned about the performance of outpatient services, which contribute significantly to their revenue and are projected to surpass inpatient services in importance. As the demand for medical care continues to grow, outpatient services could generate even greater financial returns for hospitals. This study aims to evaluate patient service wait times at Stella Maris Hospital Makassar's outpatient department using the lean methodology. A mixed-methods approach was employed, involving the measurement of wait times for 100 patients and interviews with eight informants, including the head of the outpatient department (1 person), admission officers (3 individuals), the hospital director (1 person), and nurses (3 individuals). The interview data were analyzed through processes of data reduction, visualization, and conclusion formulation. A patient care process flowchart was created to assess data quality. Findings indicate the absence of an integrated hospital information system (SIMRS), leading to issues such as long queues at the pick-up counter, delays in doctor availability, and inefficiencies in order processing. Recommendations include integrating SIMRS across the hospital, implementing system improvements, and quantifying outcomes for effective decision-making.
The Influence Of Quality Of Work Life On The Performance Of Nurses At Majene Regency General Hospital Muhammad Takwa; Andi Niartiningsih; Nurul Hidayah Nur; Nurfitriani Nurfitriani; Mene Paradilla; Iqbal Mochtar
International Journal of Health and Medicine Vol. 1 No. 3 (2024): July : International Journal of Health and Medicine
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhm.v1i3.30

Abstract

One thing that hospitals must consider is the performance of nurses. Performance is the achievement or result in terms of quality and quantity of an employee for their work in accordance with the directions and responsibilities given by their superiors. The aim of this research is to analyze the influence of Quality of Work Life on the Performance of Inpatient Installation Nurses at Majene Regency General Hospital. The research method uses a quantitative approach using an analytical observational design with a cross sectional approach, sampling was carried out using random sampling of 85 respondents. The population in this study were all nurses with employee status who provided services and were on duty in the Inpatient Room at Majene Regency General Hospital, namely 134 people. The results of the research show that there is an influence on the variable quality of work life based on the work life dimension with a p value of 0.008 < 0.05, work world with a p value of 0.001 < 0.05, work context with a p value of 0.004 < 0.05, and work design with a p value 0.013<0.05. It is recommended that hospital management improve the Quality of Work Life for nurses by revising the system for distributing compensation for medical services, improving and the work environment security system.
Korelasi Beban Kerja Dengan Kinerja Perawat Andi Niartiningsih; Noviani Munsir; Nurul Hidayah Nur; Nur Miftahul Jannah; Mene Paradilla; Nurfitriani
Jurnal Olahraga dan Kesehatan Indonesia (JOKI) Vol 3 No 2 (2023): Jurnal Olahraga dan Kesehatan Indonesia (JOKI)
Publisher : Sekolah Tinggi Olahraga dan Kesehatan Bina Guna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55081/joki.v3i2.874

Abstract

Kinerja adalah kuantitas atau kualitas sesuatu yang dihasilkan atau jasa yang diberikan oleh seseorang yang melakukan pekerjaan. Penelitian ini bertujuan untuk menganalisis hubungan beban kerja dengan kinerja perawat di RSUP Dr. Tadjuddin Chalid Makassar. Jenis penelitian yang dilakukan adalah penelitian kuantitatif menggunakan studi observasional dengan desain cross sectional study. Sampel pada penelitian ini adalah perawat Instalasi Rawat Inap di RSUP Dr. Tadjuddin Chalid Makassar dengan proporsional random sampling yang berjumlah 73 responden. Analisis penelitian menggunakan Uji Chi Square dengan taraf signifikan 0.05. Hasil penelitian menunjukkan beban kerja tinggi berhubungan dengan rendahnya kinerja perawat, maka semakin tinggi beban kerja maka kinerja perawat tersebut akan menjadi rendah karena perawat melaksanakan tugas keperawatan yang tidak sesuai dengan tanggung jawabnya sehingga pelayanan yang diberikan akan kurang maksimal. Disarankan untuk beban kerja sebaiknya, meningkatkan pengetahuan dan keterampilan yang dimiliki perawat sehingga mampu mengimbangi sulitnya pekerjaan melalui pemberian pelatihan-pelatihan, perlunya meningkatkan manajemen keperawatan dengan membuat SOP khususnya pembagian tugas dan waktu bekerja perawat sehingga dapat disesuaikan dengan beban kerja perawat.
SERVICE EXPERIENCE TERHADAP KEPUASAN PASIEN RAWAT JALAN PENGGUNA MOBILE JKN Nurfitriani; Nur, Nurul Hidayah; Niartiningsih, Andi
Journal Of Midwifery And Nursing Studies Vol. 7 No. 1 (2025): Edisi Mei 2025
Publisher : Akademi Kebidanan Tahirah Al Baeti Bulukumba

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57170/jmns.v7i1.167

Abstract

Latar Belakang: Salah satu pelayanan kesehatan yang mempunyai peran sangat penting dalam memberikan pelayanan kesehatan kepada masyarakat adalah rumah sakit. Rumah sakit diharapkan mampu menciptakan kualitas pelayanan yang bermutu secara efektif dan efisien. Tujuan: untuk mengetahui bagaimana kepuasan pasien rawat jalan pengguna Mobile-JKN di RSUD Hajjah Andi Depu. Metode: menggunakan metode kuantitatif dengan pendekatan cross sectional study. Populasi adalah seluruh pasien rawat jalan RSUD Hajjah Andi Depu. Sampel sebanyak 383 orang. Hasil: menunjukkan Service Experience termasuk dimensinya yaitu Functional clues, Mechanic clues, Humanic clues, Hedonic dan Product Experience berpengaruh terhadap kepuasan pasien di Instalasi Rawat Jalan RSUD Hajjah Andi Depu, Product Experience merupakan dimensi dalam Variabel Service experience yang paling besar pengaruhnya terhadap kepuasan pasien di Instalasi Rawat Jalan RSUD Hajjah Andi Depu. Kesimpulan: Terdapat Pengaruh Service Experience terhadap kepuasan pasien Rawat Jalan Pengguna Mobile JKN RSUD Hajjah Andi Depu Kabupaten Polewali Mandar
Senam Jantung Sehat untuk Kesehatan Masyarakat Desa Laguruda Kecamatan Sanrobone Kabupaten Takalar Nurfitriani Nurfitriani; Nurul Hidayah Nur; Andi Niartiningsih
SEWAGATI: Jurnal Pengabdian Masyarakat Indonesia Vol. 3 No. 4 (2024): Desember : Jurnal Pengabdian Masyarakat Indonesia
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/sewagati.v3i4.2442

Abstract

Community service aims to provide an understanding of good living behavior to improve the health of people in an area. Through the implementation of socialization that has been carried out well, participants are given knowledge about how to maintain heart health so that personal, family, and entire village community awareness is formed to be able to implement it in their daily lives. Interactive and participatory socialization methods are used to invite participants to be active in learning. Before the socialization, participants filled out a questionnaire to measure their understanding and attitudes regarding maintaining heart health. The results of the questionnaire became the basis for an initial evaluation to determine the level of knowledge and awareness of participants before the socialization was carried out. After the socialization, participants were asked to fill out the same questionnaire to evaluate changes in their understanding, attitudes, and readiness for clean living. The evaluation results showed a significant increase in participants' understanding of how to maintain heart health. This evaluation indicates that heart health socialization has had a positive impact on participants in increasing their awareness and readiness for health. As a follow-up step, periodic monitoring and evaluation need to be carried out to ensure the sustainability of the understanding and attitudes that have been improved by participants. Collaboration with related parties such as the village or sub-district and the health office can also strengthen efforts to improve public health.
Hospital Size and Cybersecurity Practices: Evaluating Nurses' Awareness in Indonesia Irwandy, Irwandy; Ady Mangilep, Adelia U.; Anggraeni, Rini; Noor, Noer Bahry; Niartiningsih, Andi; Latifah, Nur; Bari’ah, Andi Azisah
Journal of Public Health and Pharmacy Vol. 5 No. 3: NOVEMBER 2025
Publisher : Pusat Pengembangan Teknologi Informasi dan Jurnal Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jphp.v5i3.6412

Abstract

Introduction: This study aimed to evaluate nurses' knowledge, attitudes, and practices (KAP) regarding cybersecurity in healthcare settings, focusing on variations across hospitals of different sizes. Cybersecurity is critical in the digitalization of healthcare, yet gaps in awareness and training persist, particularly in developing countries. With increasing cyber threats targeting healthcare institutions globally, this study seeks to address the underexplored role of nurses in safeguarding hospital information systems. Methods: This cross-sectional study was conducted in three government hospitals in Makassar, Indonesia, from [start month/year] to [end month/year]. A total of 331 nurses participated, representing hospitals of varying organizational sizes and bed capacities. Data were collected using structured questionnaires, assessing KAP related to cybersecurity. Ethical approval was obtained from [name of ethics committee], and written informed consent was secured from all participants. Data were analysed using descriptive and inferential statistics, with significance set at p < 0.05. Results: The study revealed significant gaps in nurses' cybersecurity knowledge, attitudes, and practices. Awareness of hospital cybersecurity policies was low (43.2%), particularly in larger hospitals. Hospital 3, the smallest, exhibited higher awareness (59.0%) compared to Hospital 1 (35.8%) and Hospital 2 (39.6%) (p = 0.03). Risky behaviours, such as using personal devices for sensitive data transfer, were prevalent (77.0%), with the highest incidence in larger hospitals. Statistical analyses confirmed significant variations in cybersecurity KAP based on hospital size and organizational complexity. Conclusion: This study highlights the critical need for targeted cybersecurity training programs, particularly for nursing staff in larger hospitals, through raising awareness of social engineering attacks, email scams, and infection detection. By addressing gaps in awareness and practices, hospitals can enhance data protection and mitigate risks. Future research should explore tailored interventions and organizational factors influencing cybersecurity in healthcare systems to inform global health policies.
Analisis Aktivitas Value Added dan Non Value Added Menggunakan Value Stream Mapping di Apotek Rawat Jalan Niartiningsih, Andi; Paradilla, Mene; Nurfitriani, Nurfitriani; Nur, Nurul Hidayah; Takwa, Muhammad
Jurnal Ners Vol. 9 No. 4 (2025): OKTOBER 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i4.47602

Abstract

Value stream mapping is a tool in lean management used to identify activities that provide added value to customers and activities that do not provide added value (non value added) that can cause waste. The purpose of this study was to analyze value added and non value added activities using value stream mapping in the outpatient pharmacy of Haji Regional Hospital, Labuang Baji Regional Hospital and Makassar City Regional Hospital. This type of research is quantitative research using a sequential explanatory approach. The sample in this study used 110 prescription samples at the pharmacy. Data analysis in this study used univariate tests. The results showed that based on value stream mapping, the value added (VA) guarantee for finished drug prescriptions was 14.06 minutes (24.58%) and non value added (NVA) was 43.13 minutes (75.42%). Cash-based drug prescriptions VA 32.45 minutes (59.10%) and NVA 22.45 minutes (40.90%). Mixed drug prescriptions guaranteed VA 40.59 minutes (57.87%) and NVA 29.54 minutes (42.13%). The drug prescription became a cash mixture of VA 37.9 minutes (24.98%) and NVA 113.8 minutes (75.02%). The calculation of the ratio of value added to non-value added exceeded 30%, meaning it is not a lean enterprise. It is recommended that hospital management reduce waiting time, optimize drug stock, and train human resources to speed up the service process.
Co-Authors . Syafiuddin Abdul Rasyid Ady Mangilep, Adelia U. Ahmad Faizal Ambo Tuwo Amir Hamzah Muhiddin Amran, Muh. Anshar Amran, Muhammad Anshar Andi Iqbal Burhanuddin Arifin, Isnaeni Baharuddin, Nur Ulfah Bari’ah, Andi Azisah Budimawan Budimawan Inayah Yasir Iqbal Mochtar Irwandy Irwandy Magga, Hermin A. Mahmud Mahmud Malik, Nurintan Massiani, Arniati Mene Paradilla Muh. Afdal Muh. Anshar Amran Muhammad Afdal Muhammad Asri Muhammad Takwa Muhtasib, Muhtasib Munsir, Noviani Nawing, Nur Afifa Noer Bahry Noor Noviani Munsir Nur Latifah, Nur Nur Miftahul Jannah Nur, Nurul Hidayah Nurfadhilah, Nurfadhilah Nurfitriani Nurfitriani Nurfitriani Nurfitriani Nurfitriani, Nurfitriani Nurul Hidayah Nur Paramita Kurnia Wiguna Priosombodo, Dody Rahmadi Tambaru Rastina, Rastina Rifa’i, M. Ahsin Rini Anggraeni Shinta Werorilangi, Shinta Susiana Susiana Syafiuddin Syafiuddin Takwa, Muhammad Wasir Samad, Wasir Yusuf, Syafyuddin