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All Journal INFORMASI Kinesik MetaKom : Jurnal Kajian Komunikasi Observasi Jurnal InterAct Komunikator Jurnal Kajian Komunikasi Jurnal PIKOM (Penelitian Komunikasi dan Pembangunan) ETTISAL Journal of Communication JSSH (Jurnal Sains Sosial dan Humaniora) JURNAL SIMBOLIKA: Research and Learning in Communication Study MetaCommunication; Journal Of Communication Studies JURNAL PENDIDIKAN TAMBUSAI Jurnal Litbang: Media Informasi Penelitian, Pengembangan dan IPTEK Jurnal Profetik JURNAL PUSTAKA KOMUNIKASI Syntax Idea Jurnal Komunikasi Nusantara Jurnal Komunikasi Nusantara Widya Komunika: Jurnal Komunikasi Pendidikan Medium : Jurnal Ilmiah Fakultas Ilmu Komunikasi Acta Diurna: Jurnal Ilmu Komunikasi Jurnal Ilmiah Multimedia & Komunikasi Bestuurskunde: Journal of Governmental Studies Komunikologi: Jurnal Ilmiah Ilmu Komunikasi Jurnal Ilmu Komunikasi UHO : Jurnal Penelitian Kajian Ilmu Komunikasi dan Informasi
Wiwik Novianti
Fakultas Ilmu Sosial Dan Ilmu Politik, Jurusan Ilmu Komunikasi Universitas Jenderal Soedirman, Purwokerto, Jawa Tengah
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences

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Journal : MetaCommunication

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Academic Service Satisfaction and UNSOED Communication Science's Reputation: Insights from Mobility Students Widjanarko, Wisnu; Istiyanto, S Bekti; Santoso, Edi; Novianti, Wiwik; Bestari, Dian; Noegroho, Agoeng
Metacommunication Journal of Communication Studies
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/mc.v9i2.21096

Abstract

Indonesian National Student Mobility or Program Pertukaran Mahasiswa Merdeka (PMM) is one of the initiatives of the Ministry of Education, Culture, Research and Technology in order to improve the academic quality and diversity of students throughout Indonesia through an inter-island student exchange mechanism, either of the same type or across fields of science. Communication Studies Program at Jenderal Soedirman University (Unsoed) located in Purwokerto - Central Java, is one of those that has been mandated to receive and facilitate the program from 2022 to 2024. This research aims to identify the level of students satisfaction with the quality of academic services provided by the study program as a part of the projected reputation.  Using a descriptive approach with the SERVQUAL method on 41 respondents (PMM students), the research shows: 1) 92.5% of respondents are satisfied with choosing the Communication Studies Program at Unsoed as a destination for the national student exchange program; 2) The level of satisfaction of PMM students with the academic services provided is quite good as evidenced by the difference score between performance and expectations in the range of -0.23 to -0.06 in the aspects of reliability, assurance, responsiveness, empathy and physical evidence; 3) Expectations for learning facilities and infrastructure are the highest expectations expected by students from outside the island regarding the quality of academic facilities at the destination campus. A university's reputation is enhanced by positive student experiences, which use social media narratives rather than paid publicity to create powerful public relations.
Co-Authors Adhi Iman Sulaiman Afgiansyah Afgiansyah, Afgiansyah Agoeng Noegroho Agoeng Noegroho, Agoeng Agus Ganjar Runtiko Alizar Isna Anggita Ayu Indari Anggun Rahmawati Anwar Anwar Arif Darmawan Ayu, Kilau Riksaning Chyntia Dewi, Laksmi Denok Kurniasih Dian Bestari Santi Rahayu Dian Santi Rahayu Edi Santoso Edi Santoso Edi Santoso Gilang Akbar Noviansah Ginadha Putri Pramesyi Harmadhani, Abiyoso Indah Wijaya Antasari Istiyanto, S Bekti Itsna Hidayatul Khusna Kuswidianti Dharma Prewitasari Laksmi Chyntia Dewi Lartceva Natalia Evgenievna Lydia Agustina Maria Consulata Wening Mintarti Mintarti Mite Setiansah Mite Setiansah Mite Setiansah Muhammad Yamin Nana Sutikna Niken Paramarti Dasuki Nur Sholihatin Nurani, Wilujeng Nurhayani Saragih Nurhayani Saragih Petrus Imam Prawoto Jati Prasetya Yoga Pratama, Nugra Agung Putri, Rizqi Wulandari Qonita Qonita Restiawan, Ilham Rizky S Bekti Istiyanto S Bekti Istiyanto S. Bekti Istiyanto S. Bekti Istiyanto S. Bekti Istiyanto, S. Bekti Santoso Santoso Saputra, Diki Satyawan, Darmanto Sahat Selamat Riadi Slamet Rosyadi Sri Pangestuti Supriyanto, Dedi Suraya Mansur Tiara Mesias Purbaningrum tri nugroho adi Utas Mahligai Utera Fijar Adha Wahyuningrat Wicaksono, Wilibrordus Megandika Wijaya, Shadu Satwika Wisnu Widjanarko Yusida Lusiana