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All Journal JURNAL SISTEM INFORMASI Jurnal Simetris TELKOMNIKA (Telecommunication Computing Electronics and Control) Jurnal Teknologi Jurnal sistem informasi, Teknologi informasi dan komputer Jurnal Transformatika CESS (Journal of Computer Engineering, System and Science) InfoTekJar : Jurnal Nasional Informatika dan Teknologi Jaringan Sistemasi: Jurnal Sistem Informasi Jurnal CoreIT JUTIK : Jurnal Teknologi Informasi dan Komputer JITK (Jurnal Ilmu Pengetahuan dan Komputer) Applied Information System and Management JurTI (JURNAL TEKNOLOGI INFORMASI) Jurnal ULTIMATICS Jurnal Teknologi Sistem Informasi dan Aplikasi JSiI (Jurnal Sistem Informasi) Kosmik Hukum INFOMATEK: Jurnal Informatika, Manajemen dan Teknologi Jurnal Ilmiah Ilmu Komputer Fakultas Ilmu Komputer Universitas Al Asyariah Mandar Technologia: Jurnal Ilmiah Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi JURSIMA (Jurnal Sistem Informasi dan Manajemen) Jurnal Ilmu Teknik dan Komputer Jurnal Perangkat Lunak TIN: TERAPAN INFORMATIKA NUSANTARA JOURNAL OF BUSINESS AND ECONOMICS RESEARCH (JBE) Jurnal Teknologi Informasi dan Komunikasi Jurnal Teknologi dan Sistem Informasi Bulletin of Computer Science Research Jurnal Ekonomi Jurnal Saintekom : Sains, Teknologi, Komputer dan Manajemen JUSTIN (Jurnal Sistem dan Teknologi Informasi) Jurnal Teknologi Sistem Informasi Jurnal Sains dan Teknologi Indonesian Journal of Information Technology and Computing (IMAGING) Digital Transformation Technology (Digitech) Jurnal Manajemen Informatika & Teknologi IT-Explore: Jurnal Penerapan Teknologi Informasi dan Komunikasi JURSIMA International Journal of Enterprise Modelling Jurnal Sistem Informasi dan Manajemen Sistematis
Evy Nurmiati
Fakultas Sains Dan Teknologi, Program Studi Sistem Informasi Universitas Islam Negeri Syarif Hidayatullah Jakarta, Jakarta
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Transportation Veterinary Other

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SYSTEMATIC LITERATURE REVIEW CUSTOMER SATISFACTION WITH ONLINE TRANSPORTATION SERVICES: Systematic Literature Review Customer Satisfaction with Online Transportation Services Nurmiati, Evy; Faiz Rizki Saputra, Faiz Rizki Saputra
JURNAL PERANGKAT LUNAK Vol 6 No 1 (2024): Jurnal Perangkat Lunak
Publisher : Indragiri Islamic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/jupel.v6i1.2853

Abstract

Transportation service providers are leveraging advancements in information technology to enhance their online transportation businesses. To stay competitive with other online transportation service providers, these businesses are constantly striving to elevate customer satisfaction. Presently, there is a wealth of research focused on identifying the factors that impact customer satisfaction. Therefore, there is a need for a comprehensive review of journal papers that delve into customer satisfaction in the context of online transportation. This research employs a Systematic Literature Review (SLR) methodology and focuses on journal papers published between 2018 and 2023. The study is guided by three research questions (RQs). The ultimate findings of this research shed light on the most extensively studied applications, which are Go-Jek and Grab. Data collection methods predominantly involve the use of questionnaires, with up to 100 respondents participating. The research highlights that the key driver of customer satisfaction is the quality of service. The insights derived from this study are expected to provide valuable information for operators in the online transportation industry. It is anticipated that this knowledge will encourage these businesses to continually enhance the quality of their services, ultimately leading to increased customer satisfaction and repeated utilization of their services.
PENERAPAN USABILITY PADA APLIKASI C-ACCESS KAI COMMUTER MENGGUNAKAN METODE SYSTEM USABILITY SCALE Evy Nurmiati; Saputri, Eliana
JURNAL PERANGKAT LUNAK Vol 6 No 2 (2024): Jurnal Perangkat Lunak
Publisher : Indragiri Islamic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/jupel.v6i2.3293

Abstract

The use of mobile applications in various sectors, including transportation, has become an important part of everyday life. One example of an application used in transportation is the C-Access KAI Commuter application, which was developed by PT Kereta Api Indonesia (Persero). This research aims to measure the level of usability of the C-Access application using System Usability Scale (SUS) analysis, and also examine whether the updates made by KAI to the C-Access application can actually increase user satisfaction. The research method used is a quantitative descriptive approach, aimed at providing a structured, accurate and up-to-date understanding of the object under study. Data collection was carried out using a questionnaire created with Google Forms and distributed to 50 selected respondents. The findings of this research indicate that the C-Access application shows usability with an Acceptability Score of "Acceptable", School Grading Scale of "C", and Adjective Rating of "GOOD". This conclusion is based on calculating the average questionnaire score which produces a value of 71.8, an increase from previous research which produced a value of 66.125.
Rancang Ulang Prototipe AIS Mobile Dengan User Centered Design (UCD) Untuk Penggunaan Yang Lebih Optimal Mauludin, Bintang Fajar; Raharja, Muhammad Ridwan Ali; Rayhan, Muhammad Shaquille; Huda, Muhammad Qomarul; Nurmiati, Evy
CESS (Journal of Computer Engineering, System and Science) Vol 9, No 1 (2024): January 2024
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/cess.v9i1.53962

Abstract

Aplikasi Academic Information System (AIS) Universitas Islam Negeri (UIN) Jakarta berfungsi sebagai sarana informasi mengenai jadwal perkuliahan, penilaian, pengambilan Kartu Rencana Studi dan berbagai informasi akademik lainnya. Pengguna AIS Mobile UIN Jakarta masih mengalami kesulitan dalam navigasi aplikasi, menemukan informasi yang dibutuhkan, atau bahkan merasa tidak puas dengan antarmuka pengguna yang ada. Penelitian ini bertujuan untuk merancang ulang prototipe aplikasi AIS Mobile UIN Jakarta dengan menggunakan metode User Centered Design (UCD) yang fokus pada pengguna. Tahapan UCD yang dipilih meliputi analisis konteks penggunaan, definisi kebutuhan pengguna, desain awal prototipe, dan pengujian kegunaan yang melibatkan pengguna aktual. Penelitian ini dilakukan dengan beberapa tahap penelitian, yaitu dengan melakukan studi literatur, identifikasi pengguna, analisis kebutuhan pengguna, desain solusi, dan evaluasi desain. Berdasarkan hasil penelitian Aplikasi AIS Mobile UIN Jakarta masih memiliki hal-hal yang perlu diperbaiki dengan rancang ulang prototype yang lebih meningkatkan kepuasan pengguna. Penulis telah merancang ulang tampilan aplikasi AIS Mobile UIN Jakarta berdasarkan umpan balik yang diberikan beberapa koresponden sebagai pengguna. Prototipe yang dihasilkan diharapkan dapat memberikan manfaat yang lebih optimal bagi pengguna aplikasi AIS UIN Jakarta.
Perancangan Sistem Informasi E-Learning pada SMAN ABC Zaki Baihaki, TB E; Nurmiati, Evy
Jurnal Transformatika Vol. 19 No. 1 (2021): July 2021
Publisher : Jurusan Teknologi Informasi Universitas Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26623/transformatika.v19i1.2936

Abstract

The Covid-19 pandemic requires schools to divert their learning in their respective homes simultaneously with government regulations related to large-scale social access (PSBB) which aim to avoid crowds and add new clusters in the educational environment. This is a challenge for schools that do not yet have a bold learning platform and for teachers who still cannot use technology to provide their learning boldly. The web-based e-learning platform is expected to be able to assist teachers and students in carrying out learning without any technical guidance on its use. By using Rapid Application Development (RAD) in its design, it is hoped that it can produce an e-learning platform that is easy to use by teachers and students from SMAN ABC. This research is only up to the Design Workshop.
TANTANGAN ETIS DALAM PENGGUNAAN JEJARING SOSIAL: A SYSTEMATIC LITERATURE REVIEW Dery Athallah Afif; Ferina, Annisa Tasya; Akmal Fahmi; Muhammad Ulil Albab; Evy Nurmiati
JURNAL PERANGKAT LUNAK Vol 6 No 3 (2024): Jurnal Perangkat Lunak
Publisher : Indragiri Islamic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/jupel.v6i3.3570

Abstract

Jejaring sosial telah menjadi bagian integral dari kehidupan sehari-hari di era digital saat ini, menawarkan banyak manfaat, namun juga menimbulkan berbagai tantangan etis. Penelitian ini bertujuan untuk mengkaji tantangan-tantangan etis utama dalam penggunaan jejaring sosial, termasuk privasi dan keamanan data, penyebaran informasi yang menyesatkan, cyberbullying, kecanduan sosial media, dan pengaruh algoritma. Metode penelitian yang digunakan adalah pendekatan PRISMA (Preferred reporting items for systematic reviews and meta-analyses), yang mencakup tahap identifikasi, penyaringan, kelayakan, dan inklusi studi. Hasil penelitian menunjukkan bahwa tantangan etis ini memerlukan solusi yang melibatkan peningkatan kesadaran dan pendidikan, pengaturan dan kebijakan yang lebih ketat, pengembangan teknologi anti-cyberbullying, promosi keseimbangan penggunaan sosial media, dan penyempurnaan algoritma untuk diversifikasi informasi. Dengan pendekatan yang holistik dan kolaboratif, tantangan etis dalam penggunaan jejaring sosial dapat diminimalkan, menciptakan lingkungan digital yang lebih aman dan etis bagi semua pengguna.
RANCANG BANGUN APLIKASI HELPDESK DENGAN PENDEKATAN KNOWLEDGE MANAGEMENT SYSTEM SMAN 99 JAKARTA Susanto, Lulu Kamila; Nurmiati, Evy
JURSIMA Vol 10 No 2 (2022): Jursima Vol. 10 No. 2, Agustus Tahun 2022
Publisher : INSTITUT TEKNOLOGI DAN BISNIS INDOBARU NASIONAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47024/js.v10i2.348

Abstract

State High School 99 Jakarta is an educational institution that has a role in providing quality teaching, knowledge, and education for students. In the current digital era, knowledge is something that must be managed by an agency, especially an educational institution. In implementing this, an implementation of information technology is needed, namely the online-based Knowledge Management System software. In the education sector, a Hepldesk application helps a lot in improving performance and expertise. The purpose of this helpdesk application is to help facilitate the work problems of the school technician. In addition, the helpdesk application makes it easier for students to report damaged school facilities, so that the technician will immediately make repairs as soon as possible. The method used in building the helpdesk application is by using the Waterfall Model and designed using Unified Modeling Language (UML) diagrams. With the construction of this helpdesk application using a knowledge management system approach, it is hoped that it can be a tool to help manage damage reports as well as the perfect solution to solve the problem. damage according to the existing knowledge base.
PERANCANGAN KNOWLEDGE MANAGEMENT SYSTEM BERBASIS WEBSITE PADA SEKOLAH MENENGAH ATAS XYZ Septianudin, Septianudin; Nurmiati, Evy
JURSIMA Vol 10 No 2 (2022): Jursima Vol. 10 No. 2, Agustus Tahun 2022
Publisher : INSTITUT TEKNOLOGI DAN BISNIS INDOBARU NASIONAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47024/js.v10i2.350

Abstract

This research discusses the design of Knowledge Management System at SMA XYZ. This Knowledge Management seeks to improve the learning process at this time where at this time teaching and learning activities are carried out online due to the COVID-19 pandemic. The method in designing the Knowledge Management System at SMA XYZ uses the Knowledge Management System Life method, because this method is a method that can be used to support the analysis process, identify knowledge resources, design verification and validation of Knowledge Management Systems, implement Knowledge Management Systems and evaluate systems. developed. The purpose of this research is to help teachers and students in the learning process so that teaching and learning activities can be done anywhere. The results obtained in this study are the design of the Knowledge Management System at SMA XYZ which can be used by teachers and students. Keywords: Knowledge Management System, E-Learning, Knowledge Management System Life Cycle
PERENCANAAN STRATEGIS SISTEM INFORMASI PADA SEKOLAH MENENGAH ATAS DENGAN METODE WARD AND PEPPARD Nurmiati, Evy; Layyinna, Cut Aja Anis; Kamil, Musthafa
JURSIMA Vol 10 No 3 (2022): Jursima Vol.10 No.3
Publisher : INSTITUT TEKNOLOGI DAN BISNIS INDOBARU NASIONAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47024/js.v10i3.440

Abstract

Semakin pesatnya teknologi dan sistem informasi berkembang, setiap organisasi sudah seharusnya mendaftarkan sistem informasi ke dalam agenda wajib mereka, tak terkecuali sekolah. SMAN 2 Sekayu adalah salah satu SMA favorit di Kabupaten Musi Banyuasin, Sumatera Selatan, namun sekolah ini belum memiliki sistem informasi untuk mengelola proses bisnis mereka. Penelitian ini bertujuan untuk melakukan perencanaan strategis sistem informasi yang dapat dijadikan acuan dalam mengembangkan sistem informasi yang mengelola proses bisnis sekolah. Dengan menggunakan pendeketan Ward & Peppard, metode pengumpulan data yang dipakai di antaranya studi literatur, observasi, dan wawancara. Sedangkan, metode analisis data yang dipakai di antaranya analisis PEST, Value Chain, dan SWOT. Hasil dari penelitian ini berupa rekomendasi-rekomendasi aplikasi sistem informasi yang dipetakan menggunakan McFarland Strategic Grid yang dapat dijadikan acuan SMAN 2 Sekayu dalam mengembangkan sistem informasi mereka.
Optimizing Household-Scale Fish Farming Wastewater Management As A Form Of Environmental Conservation In Densely Populated Areas Alghifari, Abizar; Ningsih, Ira Rahayu; Sari, Widiya Permata; Ikhsan, Muhammad Fathan Nur; Ramdhani, Syahrul; Rochiandani, Anasthasia Rizky; Nurmiati, Evy
Jurnal Ekonomi Vol. 13 No. 04 (2024): Edition October -December 2024
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

One of the strategies to improve the standard of living of the Bakti Jaya people is the innovative home-scale fish farming owned by Mr. Budi. Located in the middle of a populous area, the water management system in aquaculture is an important thing to consider so as not to pollute the environment. Therefore, this research aims to analyze the wastewater management of home-scale fish farming in the context of environmental conserva-tion carried out by Pak Budi's BP Farm, as well as to ex-plore the positive impacts that can be generated from waste management in densely populated areas. This research uses a qualitative descriptive method. The re-sults showed that the wastewater management system applied by BP Farm fish farming can be an alternative that utilizes traditional tools, but the system can be fur-ther maximized by applying the RAS system so that the waste water produced becomes less. In addition, the wastewater produced by BP Farm fish farming has a positive impact, that is, it can be used for liquid fertilizer which contains nutrients that are good for plants.
Optimalisasi CRM Digital Mykonos Parfum: Eksplorasi Persepsi Pelanggan dan Strategi Penguatan pada Platform E-Commerce Nurmiati, Evy; Wicaksono, Bayu
Journal of Business and Economics Research (JBE) Vol 6 No 2 (2025): June 2025
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jbe.v6i2.7479

Abstract

The growth of e-commerce has driven local brands such as Mykonos Parfum to optimize their Customer Relationship Management (CRM) strategies in order to maintain customer loyalty on digital platforms, particularly Shopee. This study aims to explore customer perceptions of the effectiveness of Mykonos's CRM implementation through a descriptive-exploratory qualitative approach. Data were collected from 80 purposively selected customer reviews and manually analyzed using thematic content analysis with the aid of Microsoft Excel and Google Docs. The results indicate that responsiveness in communication is the most appreciated aspect, while delivery delays, difficult return processes, and limited stock availability remain key weaknesses. Nevertheless, customer loyalty remains high, influenced by perceptions of exclusivity and emotional attachment to the brand. This study recommends strengthening CRM systems through improved logistics management, simplified after-sales services, and the utilization of cross-platform digital interactions. The main contribution of this study lies in the development of digital engagement practices within a strategic CRM framework for the local e-commerce sector, emphasizing the importance of integrating operational, emotional, and symbolic dimensions in fostering affective loyalty. The study also suggests future research using a mixed-method approach and cross-channel digital analysis to broaden the understanding of consumer behavior.
Co-Authors A'ang Subiyakto A'ang Subiyakto Aang Subiyakto Abd. Rahman Ahlan Adib Fahri Kafabih Adrian Edenito Ainun Nashikha Akbar Riski Riski Akmal Fahmi Alghifari, Abizar Anggraini, Muthia Ari Lathifah Arief, Syifa Fauziyah Aulia Rahma, Balqis Azizah Nurfauziah Yusril Azizah, Hafidh Bayu Wicaksono Calista, Audry Ruliana Choriah Choriah Cut Aja Anis Layyinna Damayanti, Elok Dery Athallah Afif Ditha Septiandani Ditha Septiandani Faiz Rizki Saputra, Faiz Rizki Saputra Ferina, Annisa Tasya Fetrina, Elvy Hana Rahmaniah Sabila Huda, Muhammad Qomarul Hudaya, Fahmi Ikhsan, Muhammad Fathan Nur Iqbal Hussain Alamyar Jihan Fadhilah Kamil, Musthafa Khalida, Rahma Komarudin Komarudin Lathifah, Ari Layyinna, Cut Aja Anis Lulu Kamila Susanto M. Irfan Bahtiar Matilda Magren, Sahira Ayla Mauludin, Bintang Fajar Meinarini Catur Utami Mira Kartiwi Muhamad Farid Muhamad Miftahul Husna Muhammad Fathi Azzumar Muhammad Qumarul Huda Muhammad Sharhan Khatami Muhammad Ulil Albab Muhammad Zaky Himawan Musthafa Kamil Muthia Anggraini muzhaffar, affan Nabila Raihana Qalby Naila Yustiara Nashrul Hakiem Nida’ul Hasanati Ningsih, Ira Rahayu Nur Anisah Rangkuti Nurindah, Arrisa Aprilani Paramita Citra Indah Mulia Pradana, Sadam Alfian R. H. Handayani Raharja, Muhammad Ridwan Ali Rahman, Riyan Ainur Rahmandri, Ananda Raines Respati, Azka Acuzio Ramdhani, Syahrul Rayhan, Muhammad Shaquille Reza Hikmatulloh Reza Hikmatulloh Rizki Aji Mahardika Rochiandani, Anasthasia Rizky Rony, Zahara Tussoleha Sangsawang, Thosporn Saputri, Eliana Sari, Widiya Permata Septianudin Septianudin Septianudin, Septianudin Shidqa Irahman, Muhammad Suci Anugrah Susanto, Lulu Kamila Yahya, Fadhlan Yolanda Rizkyta Sari Yudhanta, Satya Yulitasari, Winda Yuni Sugiarti, Yuni Yusuf Abdurachman Zahrani Ayu Pratama Putri Zaki Baihaki, TB E