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All Journal Jurnal Ekonomi Jurnal Online Mahasiswa (JOM) Bidang Ilmu Ekonomi IJEBA (International Journal of Economic, Business & Applications) SOLUSI International Journal of Business, Law, and Education Jurnal Bisnis Mahasiswa Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Journal of Accounting Management Business and International Research Journal of Artificial Intelligence and Digital Business West Science Interdisciplinary Studies West Science Interdisciplinary Studies InJEBA : International Journal of Economics, Business and Accounting Commercium: Journal of Business and Management
Aida Nursanti
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Neuroscience Social Sciences Other

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The Impact of Celebrity Endorsement, Product Quality, and Brand Image on Purchasing Decisions and Customer Satisfaction of MS Glow Products in Pekanbaru City: A Formal Analysis Noviani, Rima; Nursanti, Aida; Noviasari, Henni; Siregar, Prima Andreas
West Science Interdisciplinary Studies Vol. 1 No. 10 (2023): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v1i10.256

Abstract

This study aims to determine how much influence celebrity endorsers, product quality and brand image have on purchasing decisions and customer satisfaction for MS Glow products in Pekanbaru city. The population of this study are all consumers who have bought and used ms glow products. This study used 147 respondents with non-probability sampling technique with purposive sampling method. This research analysis method uses path analysis with data processing using SPSS (Statistical Program Society Science) version 23 for windows. The results of this study indicate that (1) Celebrity endorser has a positive and significant effect on purchasing decisions; (2) Product quality has a positive and significant effect on purchasing decisions; (3) Brand image has a positive and significant effect on purchasing decisions; (4) Purchasing decisions have a positive and significant effect on customer satisfaction; (5) Celebrity endorser has a positive and significant effect on customer satisfaction through purchasing decisions; (6) Product quality has a positive and significant effect on customer satisfaction through purchasing decisions; (7) Brand image has a positive and significant effect on customer satisfaction through purchasing decisions.
Persepsi Kemudahan dan Manfaat Aplikasi E-Grocery dalam Pembelian Pangan Gatot Wijayanto; Jushermi; Rovanita Rama; Aida Nursanti; Yutiandry Rivai
Solusi Vol. 23 No. 2 (2025): April
Publisher : Fakultas Ekonomi, Universitas Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26623/slsi.v23i2.11895

Abstract

Penelitian ini bertujuan untuk menganalisis penerimaan konsumen Kota Pekanbaru terhadap belanja bahan makanan secara online melalui aplikasi e-grocery dengan menggunakan kerangka Technology Acceptance Model (TAM). Objek penelitian ini adalah 174 responden perempuan berusia 18 tahun ke atas yang pernah menggunakan layanan e-grocery. Pendekatan penelitian yang digunakan adalah kuantitatif deskriptif dengan teknik purposive sampling. Data dianalisis menggunakan metode Structural Equation Modeling-Partial Least Squares (SEM-PLS) melalui perangkat lunak SmartPLS 3. Hasil penelitian menunjukkan bahwa perceived ease of use (PEU) berpengaruh positif dan signifikan terhadap perceived usefulness (PU) dan attitude (ATT). PU juga terbukti berpengaruh terhadap ATT dan behavioral intention (BI). ATT memiliki pengaruh signifikan terhadap BI, namun PEU tidak berpengaruh langsung terhadap BI. Temuan ini mengindikasikan bahwa kemudahan penggunaan aplikasi belum tentu memicu niat untuk menggunakannya, namun manfaat yang dirasakan dan sikap positif terhadap aplikasi berperan penting dalam mendorong perilaku konsumen. Penelitian ini juga menemukan efek mediasi signifikan dari PU dan ATT dalam hubungan antara PEU dan BI. Keunikan penelitian ini terletak pada penerapan model TAM dalam konteks lokal dengan populasi perempuan sebagai pengambil keputusan utama dalam belanja bahan makanan. Implikasi dari studi ini memberikan wawasan strategis bagi pengembang e-grocery dalam mengoptimalkan aspek kemudahan dan manfaat guna meningkatkan niat penggunaan konsumen. Penelitian lanjutan disarankan untuk mempertimbangkan faktor eksternal seperti kepercayaan, kualitas produk, dan perilaku aktual konsumen.
Pengaruh product quality dan e-wom terhadap brand image dan repurchase intention pengguna motor matic Honda eSAF di Kota Pekanbaru Sitompul, Andri Hasudungan; Nursanti, Aida; Pratiwi, Dian; Noviasari, Henni
Jurnal Bisnis Mahasiswa Vol 5 No 6 (2025): Jurnal Bisnis Mahasiswa
Publisher : PT Aksara Indo Rajawali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60036/jbm.858

Abstract

Penelitian ini bertujuan untuk menganalisis Pengaruh Product Quality dan Electronic Word of Mouth (e-WOM) Terhadap Brand Image dan Repurchase Intention Pengguna Motor Matic Honda Berangka enhanced Smart Architecture Frame (eSAF) di Kota Pekanbaru. Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan Structural Equation Modeling (SEM) menggunakan program SmartPLS 4.0. Sampel penelitian terdiri dari 100 responden yang merupakan pengguna motor matic Honda berangka eSAF di Kota Pekanbaru. Hasil penelitian menunjukkan bahwa Product Quality dan Electronic Word of Mouth (e-WOM) berpengaruh positif dan signifikan terhadap Repurchase Intention. Brand Image berpengaruh positif dan signifikan terhadap Repurchase Intention. Selain itu, Brand Image juga memediasi hubungan antara Product Quality dan Electronic Word of Mouth (e-WOM) terhadap Repurchase Intention secara positif dan signifikan. Dengan demikian, semakin baik kualitas produk dan semakin positif pengaruh e-WOM, semakin kuat citra merek dan semakin tinggi niat beli ulang pengguna motor matic Honda berangka eSAF di Kota Pekanbaru.  
PENGARUH BRAND EXPERIENCE DAN BRAND LOVE TERHADAP KEPUTUSAN PEMBELIAN ULANG TEH BOTOL SOSRO DENGAN BRAND LOYALTY SEBAGAI VARIABEL MEDIASI DI KOTA PEKANBARU Melayu, Goval; Nursanti, Aida; nukeAsrilsyak, Sharnuke
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Ekonomi Vol 12, No 2 (2025): : (Juli - Desember)
Publisher : Jurnal Online Mahasiswa (JOM) Bidang Ilmu Ekonomi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The increasingly intense competition in the ready-to-drink tea industry requires companies tomaintain consumers through the creation of positive brand experiences and strong emotionalconnections. Teh Botol Sosro, as a well-established brand, faces challenges in sustaining consumerloyalty and repurchase decisions, particularly in Pekanbaru City. This study aims to analyze theeffect of Brand Experience and Brand Love on Repurchase Decisions with Brand Loyalty as amediating variable. This research employs a quantitative approach using a survey method involving100 respondents who are consumers of Teh Botol Sosro in Pekanbaru City, selected throughpurposive sampling. Data were analyzed using Partial Least Square–Structural Equation Modeling(PLS-SEM) with the assistance of SmartPLS 4.0 software. The results indicate that BrandExperience and Brand Love have a positive and significant effect on Brand Loyalty and RepurchaseDecisions. Furthermore, Brand Loyalty is proven to act as a mediating variable that strengthens theinfluence of Brand Experience and Brand Love on Repurchase Decisions. The findings concludethat brand experience and emotional attachment play an important role in building consumerloyalty and encouraging repurchase decisions. The implications of this study are expected toprovide a reference for companies in formulating marketing strategies that focus on enhancingbrand experience and fostering long-term relationships with consumers.Keywords : Brand Experience, Brand Love, Brand Loyalty, Repurchase Decision
Co-Authors ', Jushermi ', Samsir Abd. Gaffar ' Abd. Rasyid Syamsuri Adlian Ichsan Ahmat Hidayat Al Madan, Muhammad Andi Rikson Arini Novandalina Arwinence Pramadewi Asrilsyake, Sharnuke Azzahra, Citra Faizah Bangkit, Hendrawan Chairul Amsal Deni, Normala Dewi, Ayu Sari Dian Pratiwi Dinda, Ulfa Dinda Eko Saputra Fajar Arsandy Hutama Gatot Wijayanto Gea Wilvi Onalza Harpadeles, Ian Henni Noviasari I Putu Indra Surya Irfansyah ' Jushermi Jushermi ' Jushermi Jushermi Jushermi Jushermi, Jushermi Kennedy, Nurul Fadilla Lilis Sulistyowati Marhadi ' Marhadi Marhadi, Marhadi Melayu, Goval Mentari Rahmanita Mismay Debora Monika Dita Monina Selfi Karlina Muhamad Naufal Mustakim Muhammad Jamil Hazfa Noviani, Rima nukeAsrilsyak, Sharnuke Prima Andreas Siregar Rahman, M Aldi Rangga Fajra Pradipta Rendy Yonelananda Putra Rovanita Rama Sitompul, Andri Hasudungan Sitorus, Kristina Permata Sari Sri Ayu Wulandari Sri Restuti Sri Wahyuni Wildah Surya Frans Susi Hendriani Syahputra, Dedi Tarigan, Mida Aprilina Tengku Firli Musfar Tengku Firly Musfar Yutiandry Rivai Zaharatul Miladiah Zulkarnain '