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All Journal Jurnal Administrasi Bisnis Sosiohumaniora JIP (Jurnal Industri dan Perkotaan) E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Daya Saing : Jurnal Ilmu Manajemen Al Qodiri : Jurnal Pendidikan, Sosial dan Keagamaan Journal of Economic, Bussines and Accounting (COSTING) Pendas : Jurnah Ilmiah Pendidikan Dasar Jurnal Administrasi dan Manajemen Jurnal Mantik eCo-Buss Management Studies and Entrepreneurship Journal (MSEJ) Enrichment : Journal of Management Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Madaniya Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Management - Small and Medium Enterprises (SME's) International Journal Of Science, Technology & Management (IJSTM) Unri Conference Series: Community Engagement Jurnal Ilmiah Wahana Pendidikan JIKEM: Jurnal Ilmu Komputer, Ekonomi dan Manajemen EKONOMIKA45 eCo-Fin Formosa Journal of Multidisciplinary Research (FJMR) Jurnal Bisnis Kompetitif Journal of Accounting Management Business and International Research Proceedings of The International Conference on Business and Economics Journal of Artificial Intelligence and Digital Business MODERAT: Jurnal Ilmiah Ilmu Pemerintahan Innovative: Journal Of Social Science Research Taawun: Jurnal Pengabdian kepada Masyarakat Jurnal Publikasi Ekonomi dan Akuntansi Jurnal Ilmu Komunikasi dan Bisnis
Lie Othman
Business Administration, FISIP, Riau University
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Public Health Social Sciences Transportation Other

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IMPLEMENTATION ANALYSIS OF SERVICE QUALITY IN BUSINESS PACKAGE DELIVERY SERVICES (Case PT. Indah Logistic cabang Pekanbaru) Fitrianti Devi Rida; Lie Othman
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 1, No 2: WISUDA OKTOBER 2014
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

At this time the service is needed in services once by the community. For the provision of services in the field of services need to be improved so that the community as a customer service users were satisfied with the service provided. PT. Indah Logistic cabang Pekanbaru is engaged in the business of shipping services or goods.The research was conducted at PT. Indah Logistic cabang Pekanbaru. The problem formulation is How Quality Service at PT Indah Logistic cabang Pekanbaru? This study aims to determine the Quality of Service at PT. Indah Logistic cabang Pekanbaru and to determine the barriers faced by PT. Indah Logistic cabang Pekanbaru in Service Quality. In line with this research, the quality of service with a number of the respondents were 97 customers. This study uses quantitative analysis method using the theory put forward by some members about the quality of services. In this study researchers using indicators namely Utilization, Reliability, Responsiveness, Assurance, and Emphaty as a measure of the Quality of Service at PT. Indah Logistic cabang Pekanbaru. Technique used data collection with interviews and kuisioner ie, sampling techniques for Accidental Sampling. Shared data source that is divided into two primary data source is the source of information obtained through kuisioner, interviews with informants and secondary data obtained through the documents available in PT. Indah Logistic cabang Pekanbaru. From the research results obtained can be seen that the Quality of Service of PT. Indah Logistic cabang Pekanbaru categorized good arm.Keywords : Quality of Service, Tangible, Reliability, Responsiveness,Assurances and Emphaty
PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP TINGKAT KEPUASAN NASABAH PADA PT. BANK RIAU KEPRI CABANG UTAMA PEKANBARU Riza Bella Winanda; Lie Othman
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 1, No 1: WISUDA FEBRUARI 2014
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

The aim of this research is to analyze the implementation of Customer Relationship Management and customer satisfaction level of PT. Bank Riau Kepri Pekanbaru Main Branch and see its effects. Results of the study concluded that the implementation of CRM in PT. Bank Riau Kepri Pekanbaru Main Branch that includes indicators of people, processes and technology have been rated good overall. Customer satisfaction level of PT. Bank Riau Kepri Pekanbaru Main Branch that is seen from the indicator of product quality, service quality, price, and emotional costs are also rated it good. The results of data analysis through SPSS programs, CRM has a strong connection to the customer's satisfaction level. CRM provide variable positive and significant influence on the customer satisfaction rate on variable PT. Bank Riau Kepri Pekanbaru Main Branch, which means that if the variable is improved then the CRM will also cause an increase of the customer satisfaction level.Keyword: customer relationship management, customer satisfaction rate, Bank Riau Kepri
Pelatihan manajemen keuangan sederhana bagi UKM di Kecamatan Benai, Kabupaten Kuantan Singingi Ruzikna Ruzikna; Lie Othman; Lena Farida; Frini Karina Andini
Unri Conference Series: Community Engagement Vol 1 (2019): Seminar Nasional Pemberdayaan Masyarakat
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/unricsce.1.144-149

Abstract

SME (Small Medium Entreprise) potentials to this extent, not enough to be able to maximum, otherwise many businesses SMES (owners) often have internal problems so it is difficult to develop and compete both between SMES and with the big producers. This relates to the problem of financial management which is one of the problems often encountered in SMES. Generally, the perpetrators of this activity start their efforts by having a reckless capital without being equipped with long-term capitalization plans as well as managerial skills and knowledge needed in entrepreneurship. This training aims to make the community or people of SMES in Kuantan Singingi District can optimize its business and can develop its business to improve the community economy. With this training the community becomes able to finance its business, as well as able to compete with larger producers later. This activity is conducted with a lecture model, discussion, and practice directly to prepare financial statements. This activity is also open to share problems faced by SMES in Kuansing District, so it will get solutions to the problems that occur. The results gained from this training are the increase in knowledge and ability of business actors to develop financial statements so that they can improve community SMES and lead to the improvement of the development and welfare of society.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN DIMASA PANDEMI COVID 19 PADA STEFANI CITY HOTEL PEKANBARU Sri Suryani; Lie Othman
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 9: Edisi I Januari - Juni 2022
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This research was conducted at Stefani City Hotel Pekanbaru located at Jalan Taskurun No. 100, Wonorejo, Kec. Marpoyan Damai, Pekanbaru City, Riau. The purpose of this study was to determine the effect of service quality on consumer satisfaction at Stefni City Hotel Pekanbaru. In this research, the method used is descriptive quantitative analysis with SPSS program. The population in this study were all visitors who were visiting at Stefani City Hotel Pekanbaru in 2021 as many as 7,542 people. Where the sample in this study were all visitors to Stefni City Hotel Pekanbaru as many as 99 respondents. Data collection techniques through questionnaires, types and sources of data using primary data and secondary data, measurement data collection techniques using a Likert scale.The problem in this study is the decline in visitors to Stefani City Hotel Pekanbaru in the last year. It can be seen from the visitor and sales data and the score table given by the consumers. From the results of the tests conducted, it shows that the effect of service quality has a positive and significant effect on customer satisfaction at Stefani City Hotel Pekanbaru.Keywords: Service Quality, Consumer Satisfaction 
ANALISIS BAURAN PEMASARAN DALAM MENINGKATKAN VOLUME PENJUALAN PRODUK TUPPERWARE (Studi Pada Unit Elit Direktur Rayyen Tupperware Ujungbatu) Nadita Yulia Putri; Lie Othman
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 9: Edisi II Juli - Desember 2022
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

         This study aims to determine and analyze marketing  mix ( quality _ product , determination price , strategy promotion and location ) in increasing sales volume in Elite Units Director Rayyen Tupperware Ujungbatu . This study uses a quantitative descriptive analysis method with the SPSS program version 25 . The population in this study is all There are 300 members of the Rayyen Tupperware Ujungbatu ED Unit and the sample of this study was 169 respondents from members of the Ujungbatu Rayyen Tupperware ED Unit . Determination of the sample in this study using the Krijie formula and M organ , namely the purposive sampling technique . For technique data collection through questionnaire and studies library , type and data sources using primary data and secondary . Data collection techniques using Scale Likert . Results study confirm existence influence quality product , determination price , strategy promotion and location in increase sales volume .Keywords: Product Quality, Pricing, Strategy Promotion , Location , Sales Volume
Iklim Organisasi dan Kepuasan Kerja Sebagai Strategi Mempertahankan Karyawan: Studi Pada Perusahaan Dealer Mobil Pekanbaru Kasmiruddin Kasmiruddin; Ruzikna Ruzikna; Lie Othman; Nurjanah Nurjanah
Jurnal Administrasi Bisnis Vol 10, No 1 (2021)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jab.v10i1.34080

Abstract

The desire to leave the company or called turnover intention will interfere with organizational performance in realizing the company's goals to win business competition. Turnover intention is likened to a disease that is difficult to cure by a company so that it becomes a challenge for companies to try to retain experienced employees. It is important for leaders to create an organizational climate and employee job satisfaction so that it can be a strategy for maintaining employee presence in the company. This study aims to analyze the influence of organizational climate and job satisfaction on the desire to leave the company. The population or research object is one of the dealer companies that are experienced in the city of Pekanbaru, namely Truck Car Dealers. Data collection using a questionnaire, and data analysis using SmartPLS 2.0 analysis. The results showed that the coefficient of determination (R2) for the variable willingness to leave was 0.589. This means that the output desire construct variable can be explained by the variability of organizational climate and job satisfaction of 58.90% while the remaining 41.10% is explained by other variables outside the research model. It is proven that there is a significant influence of organizational climate on the desire to leave the company and job satisfaction on the desire to leave the company. Recommendations that it is important for company leaders to improve the quality of the organizational climate by providing better work facilities and employee job satisfaction through increasing the provision of more attractive incentives or bonuses.Penelitian ini bertujuan untuk menganalisis apakah iklim organisasi dan kepuasan kerja berpengaruh signifikan terhadap keinginan keluar karyawan, dan menentukan apakah iklim organisasi dan kepuasan kerja efektif sebagai strategi mempertahankan karyawan pada Perusahaan Dealer Mobil di Pekanbaru. Metode penelitian yang digunakan metode kuantitatif dengan tipe penelitian eksplanatori, dan menggunakan data primer yang diperoleh dari responden. Data dikumpulkan melalui kuesioner yang terdiri dari 32 pertanyaan; Sampel terdiri dari 100 responden karyawan dari populasi sebesar 118 karyawan dengan menggunakan teknik purposive smpling. Data yang dikumpulkan dari kuesioner menggunakan pengukuran skala likert dan pengolahan data menggunakan statistik regresi liner berganda melalui SPSS versi 22.0. Temuan hasil penelitian: 1) iklim organisasi dan kepuasan kerja berpengaruh signifikan negatif terhadap keinginan karyawan keluar dari perusahaan; 2)Ikllim organisasi tidak berpengaruh signifikan negatif terhadap keinginan karyawan keluar dari perusahaan; 3)kepuasan kerja memiliki pengaruh signifikan terhadap keinginan karyawan keluar perusahaan. Implikasi hasil penelitian, iklim organisasi dan kepuasan kerja sebagai strategi mempertahankan karyawan sudah tepat secara kolaborasi, tapi tidak efektif sebagai strategi tunggal.
The Effect of Pricing and Promotion on Consumer Purchase Decisions of Suzuki Car at PT. Sejahtera Buana Trada Suzuki Mobil Pekanbaru Mashur Fadli; Meyzi Heriyanto; Lie Othman
Enrichment : Journal of Management Vol. 12 No. 1 (2021): November: Management Science
Publisher : Institute of Computer Science (IOCS)

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Abstract

This study aims to determine the effect of pricing and promotion on consumer purchasing decisions to determine whether pricing and promotion are effective as a marketing strategy in improving consumer purchasing decisions at Suzuki Car Dealer Companies in Pekanbaru. This study uses quantitative methods with the type of explanatory research, and uses primary data. Data was collected through a questionnaire consisting of 28 questions. The sample consists of 100 consumer respondents from a population of 100 consumers using purposive sampling technique. Research data were collected using a questionnaire that was measured using a Likert scale and processed using multiple regression statistical analysis techniques through SPSS version 25.0. The results of the study found that: 1) Pricing and promotion have a significant effect on consumer purchasing decisions, 2) Pricing has a significant effect on consumer purchasing decisions,3) Promotion has a significant effect on consumer purchasing decisions. The implications of research, pricing and promotion as an effective marketing strategy in improving consumer purchasing decisions, either simultaneously or partially.
PENGARUH KUALITAS PELAYANAN DAN PENETAPAN HARGATERHADAP KEPUASAN KONSUMEN (Studi pada Star Foto Photography Pekanbaru) Eko Bastian; Lie Othman
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 9: Edisi II Juli - Desember 2022
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

The research was conducted at Star Foto Photography Pekanbaru, which is located on Jl. Garuda Sakti Km. 1, Pekanbaru, Riau in accordance with (copy of deed number 02. To determine the effect of service quality and pricing on customer satisfaction partially and simultaneously. This study used a quantitative descriptive analysis method with the SPSS 26 program. The population in this study were all consumers Star Photo Photography Pekanbaru in 2020 as well as a sample of 100 respondents from this study who were determined using the nonprobability sampling technique with the accidental sampling technique which was then formulated using the slovin formula.Data analysis used validity tests, reliability tests, simple linear analysis, multiple linear analysis, determination analysis and hypothesis testing with the t test and F test. The results of this study show the results of service quality and price affect consumer satisfaction, namely service quality affects customer satisfaction Then based on the F test, service quality and etermination prices affect consumer satisfaction simultaneously. Keywords: Service Quality, Pricing, Consumer Satisfaction
PENGARUH KUALITAS PELAYANAN, HARGA DAN KETEPATAN WAKTU PENGIRIMAN TERHADAP KEPUASAN KONSUMENPADA PT JALUR NUGRAHA EKAKURIR (JNE) TALUK KUANTAN Sisi Yuliani; Lie Othman
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 9: Edisi II Juli - Desember 2022
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This research was conducted at PT Nugraha Ekakurir (JNE) Taluk Kuantan on Jalan Imam Munandar, No. 25 Sungai Lintang, Beringin Taluk Village, Kuantan Singingi Regency, Kuantan Tengah District, Riau. partially and simultaneously on consumer satisfaction. The method used in this research is descriptive quantitative, with data sources from primary and secondary data. The analytical method used in this study is simple and multiple linear regression analysis, and with validation tests and reliability tests. In this study the results obtained are: service quality (X1) has a positive and significant effect on consumer satisfaction (Y), price (X2) has a positive and significant effect on customer satisfaction (Y), on time delivery (X3) has a positive and significant effect on customer satisfaction. consumer (Y) at PT Lintas Nugraha Ekakurir (JNE) Taluk Kuantan. Keywords: Service Quality, Price, Timely Delivery, Customer Satisfaction.
PENGARUH KUALITAS PELAYANAN DAN PELAKSANAAN PROMOSI TERHADAP MINAT BELI ULANG JASA KAMAR PADA AYOLA FIRST POINT HOTEL KOTA PEKANBARU Wida Wulandari; Lie Othman
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 9: Edisi II Juli - Desember 2022
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This study aims to determine the effect of service quality and promotion implementation on the interest in repurchasing room services at Ayola First Point Hotel Pekanbaru partially and simultaneously. In this study, the method used was a quantitative approach and used analytical tools, namely SPSS version 23. The respondents in this study were 100 people who used the Ayola First Point Hotel room service. Furthermore, the results obtained are that there is a positive and significant influence between Service Quality (X1) and Repurchase Interest (Y), Promotion Implementation (X2) has a positive and significant effect on Repurchase Interest (Y), and Service Quality (X1) and Implementation Promotion (X2) has a positive and significant effect on Repurchase Interest (Y) Room Service At Ayola First Point Hotel Pekanbaru City. Keywords: Service Quality, Promotion Implementation, and Repurchase Interest
Co-Authors Aditia, Aditia Agnesia Gian Marcheren Aminuyati An Nawawi, Hafiz Kemurata Anak Agung Gede Sugianthara Anggi Wiyani Putri Annurul Fadilla Arie Gunawan Ashaluddin Jalil Asyura, Bella Atika Safitri Bintal Amin Chairani Asyuni Clara Yolandika Claudia Andhini Sofyan Desi Saputri Dewi Wiswanti Purba Diati, Lisna Dwina Andita Khairunnisa Efriyeldi, Efriyeldi Eko Bastian Endang Sutrisna Erniati Nduru Evi betharia Fahrul, Ahmad Fitrianti Devi Rida FRINI KARINA ANDINI Harapan Tua R.F.S Hussein Al Muhtadeebillah Hutagalung, Jordan Roman Riquelme Ike Sapitri Ikhsan, Masrul Imam Agung Maulana irvina Nurachmi Jaya, Ridho Pratama Juang Novrianto Kasmiruddin Kasmiruddin Kasmiruddin, Kasmiruddin Kasmirudin Kasmirudin Kasmirudin Kasmirudin Kasmirudin, Kasmiruddin Kasmirudin, Kasmirudin Kasuma, Auren Kezia Tiffani Khusaini Syarifah Lena Farida Leni Silvia Lisna Diati Lubis, Paija M. Azwar Mandataris Mandataris Marcelino, Dafa Mardalia Mariaty Ibrahim Mashur Fadli Meyzi Heriyanto Miazara, Tengku Nala Cintia Monicha Putri Aditia Muhammad Luthfi Munawaroh, Putri Nadita Yulia Putri Netalia Marliza Nidya Astantika Nurjanah Nurjanah Nursirwan Nursirwan Okta Karneli, Okta Panca Setyo Prihatin Perangin-Angin, Mori Salsalina Br Prastika Wulandari Putri Amanda Azalia Putri Rahayunigtyas Rahmadani, Alfhiyah Rahmadani, Cindy Dwi Ramdhany, Muhammad Rendi Prayoga Reza Auwalul Rizki Reza Junaidi Ringgo Eldapi Yozani Ringgo Eldapi Yozani Ririn Aisyah Putri Riyanda " Riyanda Elsera Yozani Riza Bella Winanda Ronaldo Sinaga Rudi Wahyudi Ruzikna Ruzikna Ruzikna Ruzikna Ruzikna, Ruzikna Saiman Pakpahan Salsabila, Nada Sari Rezky Sinambela Sari, Renna Selviana Shafiya Hanisra Putri Simanjuntak, Harapan Tua Ricky Fredy Sinaga, Ronaldo Sisi Yuliani SRI BULAN Sri Suryani Prasetyowati Sri Widiyanti Sufilla Lailatul Qadri Suryalena Suryalena Suryalena, Suryalena Susanti, Selfi Ami Syofiatul Safitri Teguh, Prio Tsaadah, Asnurhaya Ulfa Rizki Pradini Vioni Amisha Wijayanti, Maya Risma Yudinda Salza Aprilia Zaili Rusli Zainur , Nabila Syamara ZK Abdurahman Baizal ZULKIFLI ZULKIFLI