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All Journal Jurnal Penelitian dan Pengembangan Sains dan Humaniora (JPPSH) JUIMA : Jurnal Ilmu Manajemen Warmadewa Management and Business Journal (WMBJ) Forum Manajemen WIDYA MANAJEMEN Enrichment : Journal of Management Jurnal Sewaka Bhakti Journal of Applied Management Studies Journal of Innovation in Management, Accounting and Business INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Jurnal Pengabdian Masyarakat Dharma Bhakti
I Wayan Suartina
Fakultas Ekonomi Bisnis Dan Pariwisata Universitas Hindu Indonesia
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : WIDYA MANAJEMEN

 1 
PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA PERUSAHAAN MELALUI PERILAKU PRODUKTIF KARYAWAN PADA PT. TOMORROW’S ANTIQUES INDONESIA I Wayan Suartina; Ni Nyoman Adityarini Abiyoga Vena Swara; Ni Luh Sri Astiti
Widya Manajemen Vol 1 No 2 (2019): Widya Manajemen
Publisher : UNHI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (632.231 KB) | DOI: 10.32795/widyamanajemen.v1i2.349

Abstract

This study aims to determine the effect of Total Quality Management (TQM) on employee productive behavior and company performance at PT. Tomorrow’s Antiques Indonesia. This study uses a quantitative method with a sample of 104 employees. Data was collected by observation, interviews, documentation, literature, and questionnaires. The analysis technique used descriptive analysis, path analysis (analysis path), and sobell test. The results of the total quality management (TQM) research have a positive and significant effect on employee productive behaviour at PT. Tomorrow's Antiques with coefficient of 0.986 and a sig value of 0.00 <0.05; employee productive behavior has a positive and significant effect on company performance at PT. Tomorrow's Antiques with coefficient of 0.606 and a sig value of 0.00 <0.05; total quality management (TQM) has a positive and significant effect on company performance at PT. Tomorrow's Antiques with coefficient of 0.396 and a sig value of 0.00 <0.05, and employee productive behaviour can mediate the effect of total quality management (TQM) on company performance at PT. Tomorrow's Antiques with Z value (17,311) > Z table (1,96).
Pengaruh Customer Relationship Management Dan Kepuasan Terhadap Loyalitas Anggota I Wayan Suartina; Anak Agung Ngurah Sadiartha; Ni Nyoman Rahayu Diantari Ady
Widya Manajemen Vol 2 No 2 (2020): Widya Manajemen
Publisher : UNHI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32795/widyamanajemen.v2i2.910

Abstract

The purpose of this study was to determine the effect of customer relationship management on member satisfaction, the effect of member satisfaction on member loyalty, the effect of customer relationship management on member loyalty, and the influence of customer relationship management on loyalty which is influenced by member satisfaction. This research was conducted at Village-Owned Enterprises (BUMDes) throughout Penebel District, Tabanan, Bali with a sample of 100 people who were determined using the Slovin method and the determination of the sample using incidental sampling. Testing instruments and analysis tools include validity test, reliability test, and path analysis accompanied by Sobell test. Based on the results of the path analysis test, it was found that customer relationship management has a positive and significant effect on member satisfaction, member satisfaction has a positive and significant effect on member loyalty, customer relationship management has a positive and significant effect on member loyalty and based on the results of the Sobell test, member satisfaction has been proven. mediating the relationship between the influence of customer relationship management on member loyalty is seen from the value of Z-score (4.84)> Z-table (1.66). Suggestions given in this study are BUMDes in Penebel District are suggested to further improve customer relationship management strategies to increase member satisfaction and loyalty from members.
Co-Authors Abd. Rasyid Syamsuri Adis Abiyoga Wulandari Anak Agung Ngurah Sadiartha Dewa Nyoman Benni Kusyana Dewi, Ida Ayu Made Sasmita Dewi, Ida Ayu Sasmita Diputra, Gede Indra Surya Gde Indra Surya Diputra Gede, I Komang I Gede Aryana Mahayasa I Gusti Ayu Tirtayani I Komang Gede I Komang Sumerta I Komang Sumerta I Made Suati Puja I WAYAN SUDIANA Ida Ayu Made Sasmita Dewi Ida I Dewa Ayu Yayati Wilyadewi Ida I Dewa Ayu Yayati Wilyadewi Komang Ary Pratiwi Komang Sumerta Komang Sumerta Kusyana, Dewa Nyoman Benni Ni Komang Sumadi Ni Luh Adisti Abiyoga Wulandari Ni Luh Eva Riantini Ni Luh Sri Astiti Ni Nyoman Adityarini Abiyoga Vena Swara Ni Nyoman Kerti Yasa Ni Nyoman Rahayu Diantari Ady Ni Wayan Wina Premayani, Ni Wayan Wina Nyoman Surya Wijaya Pratiwi, Komang Ary Puja, I Made Suasti Purwaningtyas, Ni Wayan Mona Putu Atim Purwaningrat Putu Cita Ayu Rahmayanti, Putu Laksmita Dewi Saputri, Arista Dwi Sunny, Milla Permata Swara, Ni Putu Kesya Krista Bela Pangky TJOK ISTRI TUTY I Wardana, Miko Andi Wijaya, Putu Yudy