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Journal : The Indonesian Journal of Computer Science

Analisis Kepuasan Pengguna Aplikasi LinkAja Menggunakan Metode TAM dan EUCS Nisa', Sayyidatun; Megawati; Zarnelly; Permana, Inggih; Marsal, Arif
The Indonesian Journal of Computer Science Vol. 13 No. 6 (2024): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i6.4511

Abstract

Aplikasi LinkAja banyak digunakan karena memudahkan bertransaksi. Namun banyak pengguna mengalami kendala seperti, tidak dapat melakukan pembayaran QRIS, transaksi gagal namun saldo sudah terpotong, dan kesulitan mengupgrade ke LinkAja full service. Penelitian ini bertujuan menganalisis tingkat kepuasan pengguna aplikasi LinkAja dengan mengintegrasikan metode Technology Acceptance Model (TAM) dan End User Computing Satisfaction (EUCS). Berdasarkan perhitungan Lemeshow, responden dalam penelitian ini sebanyak 100 orang. Pengumpulan data dilakukan dengan menyebarkan kuesioner kepada pengguna aplikasi LinkAja. Temuan penelitian menunjukkan bahwa 5 hipotesis diterima, yaitu persepsi kemanfaatan, isi, akurasi, bentuk, dan sikap terhadap penggunaan. Sementara 3 hipotesis ditolak, yaitu persepsi kemudahan penggunaan, kemudahan penggunaan, dan ketepatan waktu. Hasil PLS-SEM menunjukkan bahwa kepuasan pengguna memiliki pengaruh positif. Ditunjukkan oleh korelasi kuat antara tiap variabel, dengan nilai R-Square kepuasan pengguna sebesar 84,6%. Ini menunjukkan bahwa aplikasi LinkAja menjalankan fungsinya dengan baik sehingga pengguna merasa puas ketika menggunakannya.
Evaluasi Usability Aplikasi Mobile Banking Menggunakan Metode Retrospective Think Aloud dan Post-Study System Usability Questionnaire Naufal, Muhammad; Ahsyar, Tengku Khairil; Jazman, Muhammad; Permana, Inggih
The Indonesian Journal of Computer Science Vol. 13 No. 3 (2024): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i3.4039

Abstract

BRKS Mobile is a digital service provided by Bank Riau Kepri Syariah to facilitate its customers in conducting financial transactions via smartphones. Because this application is relatively new, there are problems when running the application. The results of user reviews on playstore comments and pre-surveys, the problem that often occurs is errors when making transactions. In this study, usability evaluation was carried out using the Retrospective Think Aloud (RTA) and Post-Study System Usability Quesionaire (PSSUQ) methods. The results of the usability measurement show that users experience little difficulty when running the transfer and purchase menus. This is reinforced by the results contained in the norms of the PSSUQ method where the results of the SyeUse variable value of 2.70 and InfoQual 2.95 are below the average which indicates that the usability of the system and the quality of information on BRKS Mobile are still lacking. For the InterQual value of 3.09, it is above average and overall the BRKS application is at 2.89 above average, which means that the application can be accepted by its users.
Co-Authors Aditya Nugraha Yesa Agus Buono Ahsyar, Tengku Khairil Al Kiramy, Razanul Alfakhri, Rezky Andaranti, Arifah Fadhila Andi Darlianto Andriyani, Dwi Ratna Anggi Widya Atma Nugraha Anggia Anfina Anisah Fitri Anjani, Yulia Merry Annisa Ramadhani Aprijon Arif Marsal Arif Marsal Arif Marsal Arifin, Abdullah Aufa Zahrani Putri Aulia Dina Bib Paruhum Silalahi Dedi Pramana Dessi Cahyanti Detha Yurisna Detha Yurisna Dzul Asfi Warraihan Eka Pandu Cynthia Eki Saputra Eki Saputra Endah Purnamasari Esis Srikanti Fadhilah Syafria Fadil Rahmat Andini Farahdina Risky Ramadani Febi Nur Salisah Febi Nur Salisah Fiki Fikri, M. Hayatul Fitriah, Ma’idatul Fitriah, Ma’idatul Fitriani Muttakin Fitriani Muttakin Fitriani Muttakin Gathot Hanyokro Kusuma Gurning, Umairah Rizkya Hafiz Aryan Siregar Hasbi Sidiq Arfajsyah Hendri, Desvita Hilda Mutiara Nasution Husaini, Fahri Idria Maita Idria Idriani R, Nova Ikhsani, Yulia Imam Muttaqin Intan, Sofia Fulvi Ismail Marzuki Jazman , Muhammad Jazman, Muhammad Kusuma, Gathot Hanyokro M Afdal M Afdal M Zaky Ramadhan Z M. Afdal M. Afdal M. Afdal M. Afdal M. Afdal Maulana, Rizki Azli Megawati Megawati - Mona Fronita, Mona Muhammad Afdal Muhammad Fikry Muhammad Jazman Muhammad Jazman Muhammad Naufal, Muhammad Muhammad Zacky Raditya Mukmin Siregar Mundzir, Mediantiwi Rahmawita Munzir, Medyantiwi Rahmawita Mustakim Mustakim Mustakim Mustakim Mustakim Mustakim Mutia, Risma Muttakin, Fitriani Nabillah, Putri Nardialis Nardialis Nasution, Nur Shabrina Naufal Fikri, R. Adlian Negara, Benny Sukma Nesdi Evrilyan Rozanda Nesdi Evrilyan Rozanda Nisa', Sayyidatun Norhavina Norhavina Nunik Noviana Kurniawati Nurainun Nurainun Nuraisyah Nuraisyah Nurfadilla, Nadia Nurkholis Nurkholis nursalisah, febi Octavia, Sania Fitri Pratama, Arya Yendri Priady, Muhamad Ilham Pristiawati, Andani Putri Puput Iswandi Putra, Moh Azlan Shah Putra, Tandra Adiyatma Rahman, Eman Rahmawita M, Medyantiwi Rangga Arief Putra Rayean, Rival Valentino Restu Ramadhan Ria Agustina Rice Novita Rice Novita Rizka Fitri Yansi Rizki Pratama Putra Agri Rozanda, Nesdi Evrilyan Sabillah, Dian Ayu Saeed, Alabbas Hussein Salisah, Pebi Nur Sania Fitri Octavia Sanusi Shir Li Wang Siti Monalisa Sofia Fulvi Intan Susanti, Pingki Muliya Tasya Marzuqah Tengku Khairil Ahsyar Triningsih, Elsa Tshamaroh, Muthia Uci Indah Sari Ula, Walid Alma Vicky Salsadilla Wenda, Alex Wido Purnama Winda Wahyuti Windy Amelia Putri Wira Mulia, M. Roid Yusmar Yusmar Zarnelly Zarnelly Zarnelly Zarnelly Zarnelly Zarnelly Zarnelly