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All Journal Jurnal Ekonomi & Bisnis PNJ (JEKBIS PNJ) JURNAL RELASI STIE MANDALA JEMBER UNEJ e-Proceeding Dinamisia: Jurnal Pengabdian Kepada Masyarakat International Journal of Social Science and Business Jurnal Pengabdian Magister Pendidikan IPA Jurnal Ilmiah Ecobuss INTEGRITAS : Jurnal Pengabdian Indonesian Journal of Cultural and Community Development Jurnal Abadimas Gorontalo Lumbung Inovasi: Jurnal Pengabdian Kepada Masyarakat Wiga : Jurnal Penelitian Ilmu Ekonomi Jurnal Ilmu Manajemen Advantage Jurnal Abdi Panca Marga Innovation Business Management and Accounting Journal JUMAD Journal Management, Accounting, & Digital Business Relasi : Jurnal Ekonomi Jurnal Ekonomi, Manajemen, Akuntansi
Hermanto Hermanto
Program Studi Manajemen, Universitas Panca Marga, Probolinggo, Indonesia
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Journal : JURNAL RELASI STIE MANDALA JEMBER

 1 
Analisis Pengaruh Dimensi Kualitas Pelayanan Dan Kepercayaan Terhadap Kepuasan Pasien Di RSUD Tongas Kabupaten Probolinggo Yullyta Widiastuti; H.M. Saiful Bahri; Hermanto
RELASI : JURNAL EKONOMI Vol 16 No 2 (2020)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v16i2.368

Abstract

The satisfaction felt by the patient is an indicator of the quality of service in a hospital. The quality of services provided to patients will be compared between expectations and perceived reality so that they arise feeling satisfied or dissatisfied. One important factor in the effort to create satisfaction is to provide good quality service. Quality hospital services means not only felt by patients but also felt by their families, so that patients feel satisfaction and will ultimately be able to increase the confidence of both patients and the patient's family to the hospital.Based on the results of the analysis of influence, both collectively and separately, the dimensions of quality and trust in satisfaction indicate the value of the coefficient Fcount is greater than the value of F table with a significance level smaller than alpha 0.05, indicating that the dimensions of service quality and trust together affect satisfaction patients, while the calculated t coefficient value of each independent variable shows a coefficient that is greater than the value of the t table coefficient with a significance of less than alpha0.05, this means that trust and quality dimensions affect patient satisfaction in Tongas Hospital Probolinggo. Based on the t value of each independent variable shows that direct evidence which has a dominant influence on patient satisfaction. Keywords:Quality Dimensions, Patient Trust and Satisfaction
Co-Authors Abdul Haris Abdul Haris Agung Yatiningrum Agung Yatiningrum Agung Yatiningrum, Agung Ahmad Supaidi Amani, Tatik Amani, Tatik Andayani, Putri Anjarwati, Ani Arifin Arifin Arifin Arifin Bahri, Mohammad Saiful Dani Hari Tunggal Prasetiyo Dedi Joko Hermawan Della Sora Nabillaprila Dewi Nuraini Dwi Vidyastutik, Elok Dyah Ayu Perwitasari Eko Wahyono Elmas, Mohammad Syarif H Elok Dwi Vidyastutik Elok Mia Rianti Elvin Elisa Putri Fadilah, Siti Nur Faridahtul Jannah Fitriana, Arum Gholi, Muhammad Al H.M. Saiful Bahri Habiba Miftahul Ilmi Hariyanto, Budi Hassan Touati Hidayat, Ibnu Hudzafidah, Hudzafidah Ikhbal Febrian Imam Marzuki Iqbal Syah Bima, Ahmad Izzeti Fatinah Khusnik Hudzafidah Leliya Nanda Tiyas Sinta Devie Linda Kurnia Supraptiningsih Lukman Hakim Lusiana M. Syarif Hidayatullah Elmas Maharani, Vero Marifah, Muliatul Mayditha, Revilia Misdiyanto Misdiyanto M Misdiyanto Misdiyanto, Misdiyanto Moch Vishal Fergiawan Moh Iskak Elly Mohammad Iskak Elly, Mohammad Iskak Mohammad Syarif H Elmas Mufid Andrianata Nadya Ika Putri Nasirruddin, Muhammad Ngatimun Ngatimun Ngatimun Ngatimun Nourma Ulva Kumala Devi Nurul Izzah Nurul Mega Rosita Prasetio, Bagus Adi Puspita, Devi Putri, Dita Refani Putri, Siti Julaiha Ananda Rahajeng, Yekti Renaldo, M. Donal Riza Bahtiar Sulistyan Rr Setyani Hidayati Sah, Imam Alfin Saiful Bahri Salim, Ariiqa Solly Aryza Tatik Amani Tedy Herlambang, Tedy Titik Musriati Trivosa Aprilia Novadiani Haidiputri Uswatul Hasanah, Uswatul Widayanto, Mutinda Teguh Yekti Rahajeng Yoyok Yullyta Widiastuti