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All Journal Mediasi: Journal of International Relations International Journal of Scientific Multidisciplinary Research (IJSMR) Prosiding Seminar Nasional Teknik Lingkungan Kebumian SATUBUMI Gudang Jurnal Multidisiplin Ilmu Mandub: Jurnal Politik, Sosial, Hukum dan Humaniora Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara Jurnal El-Hamra : Kependidikan dan Kemasyarakatan International Journal of Law, Crime and Justice Parlementer : Jurnal Studi Hukum Dan Administrasi Publik International Journal of Humanities and Social Sciences Reviews International Journal of Social Science and Humanity Wissen: Jurnal Ilmu Sosial dan Humaniora TIJAROTANA : Jurnal Ekonomi dan Bisnis Syariah Jurnal Bengawan Solo: Pusat Kajian Penelitian dan Pengembangan Daerah Kota Surakarta Journal of Studies in Academic, Humanities, Research, and Innovation Kajian Administrasi Publik dan ilmu Komunikasi Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Perspektif Administrasi Publik dan hukum Jurnal Hukum, Administrasi Publik dan Negara Studi Administrasi Publik dan ilmu Komunikasi Jurnal Riset Sosial Humaniora dan Pendidikan JERA : Journal of Engineering Research and Application
Ulul Albab
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Religion Aerospace Engineering Arts Humanities Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

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Analysis of Determinants of Successful Digitalisation of Registration Services at Primary Healthcare Facilities in East Java on Patient Satisfaction Among JKN Participants: A Systematic Review Ahmad Khusairi; Sedarmayanti Sedarmayanti; Ulul Albab; Nowshin Tabassum Taheri
International Journal of Social Science and Humanity Vol. 2 No. 4 (2025): December: International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v2i4.521

Abstract

This study analyses the challenges of digitalising registration services at Primary Healthcare Facilities (Fasilitas Kesehatan Tingkat Pertama, FKTP) in East Java, including limitations in human resources, technological infrastructure, and public digital literacy, all of which affect the satisfaction of National Health Insurance (Jaminan Kesehatan Nasional, JKN) patients. Utilising the Systematic Literature Review (SLR) methodology with the PRISMA approach, the study reviews literature from 2024–2025 sourced from databases such as Google Scholar, using keywords related to digitalisation, FKTP, and patient satisfaction. The analysis is based on the ADO (Antecedent, Decision, Outcome) framework. The findings identify three key factors: (1) Antecedents (human resource competence, infrastructure, digital literacy); (2) Decisions (human resource training, facility modernisation, public outreach); and (3) Outcomes (increased patient satisfaction through time efficiency and ease of access). The study emphasises the need to strengthen human resources, provide adequate infrastructure, and educate the public to ensure the sustainability of digital healthcare services at FKTPs in East Java.
Perencanaan Waktu dan Biaya Menggunakan Metode Crashing Dengan Sistem Kerja Shift Dewi Bussaina Ghassani; Ulul Albab
JERA : Journal of Engineering Research and Application Vol 2 No 1 (2023): JERA : Journal of Engineering and Application Research
Publisher : Fakultas Teknik dan Rekayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

When constructing a building project, delays in project work often occur when it is implemented. So an alternative is needed that can help complete construction projects faster, one of which is by using the labor shift method. This study analyzes the accelerated period using labor shifts at the Sukorejo II Health Center Development Project. From the data obtained after analysis, the project can be accelerated for 19 working days so that the project duration, which was originally 90 working days, became 71 working days (down 21.11%). The project's direct costs increased from Rp 2,046,947,259.07 in 90 days to Rp 2,054,582,259.07 in 71 days (up 0.4%). Indirect costs decreased from Rp 361,225,986.89 to Rp 335,806,380.41 (down 7.04%). So that the total cost of the project, which was originally IDR 2,046,947,259.07, became IDR 2,054,582,259.07 from the normal project (down 0.37%). Keywords: Construction Management, Project Acceleration, Crashing Method.
Digital Public Service Delivery in Local Governments: A Literature Review on Administrative Capacity and Citizen Readiness Apri Widyastik; Amirul Mustofa; Ulul Albab; Sri Kamariyah
International Journal of Humanities and Social Sciences Reviews Vol. 3 No. 1 (2026): February: International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v3i1.566

Abstract

The digital transformation of public service delivery has become a central agenda in contemporary public administration, positioning local governments as critical actors in translating national digital strategies into tangible, citizen-facing outcomes. Despite rapid diffusion of digital platforms and e-government initiatives, substantial variation persists in the performance, inclusiveness, and sustainability of digital public services across local contexts. This variation points to persistent challenges related to administrative capacity constraints within local governments and uneven levels of citizen readiness to access and use digital services. Addressing these challenges, this article presents a comprehensive literature review that aims to (1) map the conceptual evolution of digital public service delivery in local governments, (2) synthesize empirical findings on the roles of administrative capacity and citizen readiness, and (3) identify key theoretical and empirical gaps in the existing scholarship. Methodologically, the study adopts a systematic literature review approach, drawing on peer-reviewed journal articles published in the last five years and indexed in major academic databases, including Scopus, Web of Science, DOAJ, and Google Scholar. The selected literature is analyzed using thematic synthesis, guided by an integrated theoretical framework combining Digital Government Theory and Digital Era Governance as overarching transformation lenses, Administrative Capacity and Capacity Building Theory and Competency-Based Human Resource Management to explain organizational and human resource determinants, Digital Divide Theory and the Technology Acceptance Model to capture citizen-side readiness and adoption dynamics, and Policy Implementation Theory to account for institutional and regulatory mediation. The synthesis reveals several dominant patterns: digital service performance is strongly conditioned by leadership, coordination, information capacity, and workforce competencies; citizen uptake is shaped not only by access and skills but also by perceived usefulness, ease of use, and trust; and policy design and implementation processes mediate the interaction between supply-side capacity and demand-side readiness. Importantly, the review shows that these factors are mutually constitutive rather than independent, challenging linear and technology-centric models of digital transformation. The article concludes by advancing an integrative conceptual understanding of local digital public service delivery and by outlining theoretical implications for digital public administration research as well as practical policy recommendations for designing inclusive, capacity-sensitive, and sustainable digital public services at the local level.
Tata Kelola Kolaboratif Antara Pemerintah Daerah, Sekolah, dan Komunitas dalam Meningkatkan Kualitas Pendidikan Dasar di Kabupaten Sidoarjo Rahma Tirtaningrum; Ulul Albab; Kristyan Dwijosusilo
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 3 No. 6 (2025): November: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v3i6.1243

Abstract

This study aims to explore collaborative management between local governments, educational institutions, and communities in improving the quality of basic education in Sidoarjo Regency. The background of this research stems from the increasing need for an adaptive, participatory, and sustainable education system in the era of decentralization, where intersectoral collaboration is key to realizing quality and equitable education. Sidoarjo Regency, as a region with rapid economic and social growth, faces obstacles in the distribution of quality basic education, particularly related to community participation, policy collaboration, and human resource capacity building at the school level. This study applies a qualitative approach through a case study method, involving resource persons from the Sidoarjo Regency Education Office, principals, teachers, school committees, and the education community. Data collection was conducted through in-depth interviews, participant observation, and analysis of regional education policy documents. Research findings indicate that collaboration between various actors has successfully improved education quality through community-based learning mentoring programs, teacher training, and innovative policies in school management. However, the implementation of collaboration continues to face obstacles such as lack of coordination between agencies, budget constraints, and ineffective joint program evaluation. The study concludes that successful collaborative management requires shared commitment, transparent communication, and ongoing policy support. Research recommendations emphasize the importance of enhancing intersectoral collaboration capacity, local education dialogue forums, and performance-based evaluation systems to maintain the sustainability of basic education quality in Sidoarjo Regency.
Efektivitas Implementasi Standar Audit Intern Pemerintah Indonesia (SAIPI) dalam Mewujudkan Tata Kelola Pemerintahan yang Baik: (Studi Kasus Inspektorat Kabupaten Sidoarjo) Dyah Anggraini; Ulul Albab; Kristyan Kristyan
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 3 No. 6 (2025): November: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v3i6.1270

Abstract

This research analyses the effectiveness of implementing the Indonesian Government Internal Audit Standards (SAIPI) at the Sidoarjo Regency Inspectorate in achieving good governance. SAIPI constitutes the guidelines established by the Association of Indonesian Government Internal Auditors (AAIPI) through Regulation Number PER-01/AAIPI/DPN/2021 as the minimum quality standard for the execution of government internal audits. The study employs a qualitative approach, utilising data collection techniques via in-depth interviews, observation, and document analysis. The research informants include the Regency Inspector, Assistant Inspectors, senior auditors, and officials from Regional Apparatus Work Units (SKPD) within the Sidoarjo Regency Government environment. The findings indicate that the implementation of SAIPI at the Sidoarjo Regency Inspectorate has been carried out reasonably well, but still encounters several constraints such as limited auditor competency in computer-assisted audit techniques (CAATs), a lack of structural independence, and suboptimal utilisation of information technology in the audit process. Factors supporting implementation include strong leadership commitment, the availability of clear regulations, and continuous auditor capacity-building programmes. The study concludes that the effectiveness of SAIPI implementation positively contributes to the enhancement of internal oversight quality, accountability in regional financial management, and corruption prevention within the Sidoarjo Regency Government.
Implementasi Program Inovasi : Jalak Wadul Mas untuk Meningkatkan Kesejahteraan Penyandang Masalah Kesejahteraan Sosial di jawa Timur Vincentius Gerald B. P; Ulul Albab; Kristyan Kristyan
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 4 No. 1 (2026): Januari: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v4i1.1494

Abstract

This research aims to analyze the implementation of the "Jalak Wadul Mas" (Jawa Timur Layanan Pengaduan Warga dan Dukungan Masyarakat/East Java Citizen Complaint Service and Community Support) innovation program in improving the welfare of people with social welfare problems (PMKS) in East Java Province. The Social Service of East Java Province developed this program as an integrated digital platform for complaint handling, social assistance distribution, and empowerment of vulnerable groups. Using the policy implementation theory from Edward III, this study examines four critical factors: communication, resources, disposition, and bureaucratic structure. This qualitative research employs a descriptive approach, with data collected through in-depth interviews, observation, and documentation at the Social Service of East Java Province during June-August 2025. Informants include program managers, field social workers, PMKS beneficiaries, and community stakeholders. The results indicate that the Jalak Wadul Mas program has successfully served 45,678 PMKS across 38 districts/cities in East Java, with a 78% complaint resolution rate and average response time of 3 working days. The program integrates multiple services, including emergency assistance, rehabilitation referrals, skills training, and economic empowerment. Key success factors include strong leadership commitment, adequate technology infrastructure, and collaborative networks with community organizations. Challenges remain in human resource capacity, internet connectivity in remote areas, and cross-sectoral coordination. This study recommends strengthening digital literacy training for beneficiaries, expanding mobile service units, developing real-time monitoring dashboards, and establishing sustainable funding mechanisms.
The Effectiveness of Papua’s Special Autonomy Fund Policy in Improving the Welfare of Indigenous Communities Isak Klafle; Dian Ferriswara; Ulul Albab; Sapto Pramono
International Journal of Humanities and Social Sciences Reviews Vol. 3 No. 2 (2026): May: International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v3i2.610

Abstract

This study aims to analyze the effectiveness of the Papua Special Autonomy policy in improving the welfare of indigenous communities by reviewing the achievement of policy objectives, integration and coordination between institutions, and policy adaptation to the socio-cultural conditions of the local community. The approach used is qualitative with the Qualitative Secondary Analysis (QSA) method, utilizing various secondary data sources such as policy documents, government reports, and relevant research and academic journals. The results of the study indicate that the Papua Special Autonomy policy was designed as an affirmative policy aimed at accelerating regional development, improving community welfare, and recognizing the rights of indigenous communities. This policy has produced several positive results, especially in increasing regional fiscal allocations, developing infrastructure, and expanding community access to education and health services. In addition, the establishment of special institutions such as the Papuan People's Assembly provides space for the representation of indigenous people's culture in the regional government system. However, the study also shows that the Special Autonomy policy faces several challenges, including suboptimal inter-institutional coordination, limited institutional capacity of local governments in managing Special Autonomy funds, and the incomplete integration of indigenous socio-cultural values ​​in the planning and implementation of development programs. Therefore, strengthening policy governance, increasing accountability in fund management, and expanding indigenous community participation are crucial factors in enhancing the effectiveness of Papua's Special Autonomy policy. This research provides theoretical contributions to public policy development, particularly in the context of implementing asymmetric decentralization and culture-based development policies.
Good Governance in the Management of Early Childhood Education Grants by Regional Government Puspa Ayu Widhi Pangestu; Priyanto Priyanto; Ulul Albab; Sri Kamariyah
International Journal of Humanities and Social Sciences Reviews Vol. 3 No. 2 (2026): May: International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v3i2.615

Abstract

This study aims to analyze the application of good governance principles in the management of ECE grants by regional governments, focusing on aspects of transparency, accountability, public participation, and legal certainty. The study employs a qualitative approach using Qualitative Secondary Analysis (QSA), analyzing various secondary data sources such as policy documents, government reports, previous research findings, and relevant academic literature on education grant management. Data analysis was conducted systematically through data reduction, categorization, interpretation, and conclusion drawing. The results indicate that the implementation of transparency in ECE grant management is reflected in the openness of information regarding grant application procedures, recipient selection mechanisms, and fund usage reporting. Accountability is realized through administrative and financial accountability mechanisms that must be fulfilled by both regional governments and ECE institutions receiving the grants. Public participation is evident from the involvement of communities, ECE institution managers, and parents in the planning, implementation, and supervision of the grant program. Meanwhile, legal certainty in grant management is demonstrated by the existence of regulations that clearly govern grant provision mechanisms, fund disbursement procedures, and obligations for reporting and accountability in fund utilization. The study concludes that the application of good governance principles in the management of ECE grants by regional governments plays a crucial role in enhancing transparency, accountability, and effectiveness in educational fund management. Furthermore, community involvement and regulatory certainty serve as key supporting factors in achieving better governance of education grants.
Innovation in Official Travel Administration Based on Information Technology to Support Local Government Budget Efficiency Nur Mala Sari; Ulul Albab; Sapto Pramono; Dian Ferriswara
International Journal of Humanities and Social Sciences Reviews Vol. 3 No. 2 (2026): May: International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v3i2.617

Abstract

This study aims to analyze innovations in official travel administration based on information technology in supporting the efficiency of regional government budgets. This research employs a qualitative approach using the Qualitative Secondary Analysis (QSA) method by utilizing various secondary data sources, such as policy documents, government reports, and relevant research and academic journals. The results indicate that the implementation of an information technology-based official travel administration system has successfully transformed bureaucratic processes from manual to digital systems. The submission, approval, execution, and reporting of official travel, which were previously carried out through physical documents, can now be conducted through an integrated electronic system. The digitalization of administrative processes has had a significant impact on improving the efficiency of administrative service time. Employees no longer need to go through lengthy bureaucratic procedures to obtain travel approval, as the entire process can be conducted online through an application system. This aligns with the concept of digital transformation in government, which emphasizes the utilization of information technology to enhance the efficiency of public organizations. The implementation of an information technology-based official travel administration system also increases transparency and accountability in managing official travel budgets. The digital system allows all administrative processes related to official travel to be systematically recorded and electronically documented. With a digital system in place, the potential for misuse of official travel funds such as fictitious trips, duplicate activities, or manipulation of expense reports can be minimized.
Analysis of Inclusive Public Service Innovation through the “DAYADINAKARA” Program at UPT RSBG Tuban Hastri Ika Nursanti Purnamawaarti; Ika Devy Pramudiana; Ulul Albab
International Journal of Social Science and Humanity Vol. 3 No. 2 (2026): June: International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v3i2.670

Abstract

Inclusive public services for persons with intellectual disabilities still face various challenges, including social stigma, low public literacy, and limited access to information and social participation. In response to these problems, the Technical Implementation Unit for Social Rehabilitation of Persons with Intellectual Disabilities (UPT RSBG) Tuban developed the DAYA DINAKARA public service innovation (Support and Services for Persons with Intellectual Disabilities to Become Independent and Productive), which integrates digital approaches and social empowerment. This study aims to analyze the implementation of the DAYA DINAKARA Program in realizing inclusive public services for persons with intellectual disabilities. The study employed a descriptive qualitative approach, with data collected through in-depth interviews, observation, and document review. Data analysis was conducted using the Miles, Huberman, and Saldaña model, while the findings were interpreted using Mark H. Moore’s Public Value Theory and Ansell and Gash’s Collaborative Governance framework. The results show that DAYA DINAKARA has successfully created public value by improving public understanding, reducing social stigma, increasing beneficiaries’ independence, and strengthening the social participation of persons with intellectual disabilities. Program success is supported by institutional legitimacy, the use of digital media, family support, and multi-stakeholder collaboration. Nevertheless, the program still faces obstacles, including limited service coverage, the suboptimal development of formal collaborative forums, and the persistence of negative stigma in some communities. Therefore, strengthening institutional capacity, expanding collaborative networks, and optimizing digital media are necessary to improve the sustainability and impact of inclusive public service innovation.
Co-Authors Abeda Muhammad Iqbal Aditya Hermansyah Agus Rianto Agus Tri Hananto Ahmad Khusairi Ainun Jariyah Aldi Ferdian Basari Amirul Mustofa Andi Renata Ade Yudono Andi Sujarwo Apri Widyastik Aris Sunarya Bayu Harjono Bernad Bernad Bukhari Bukhari Chems Eddine Boukhedimi Dewi Bussaina Ghassani Dewi Nurkholilah Dyah Anggraini Eny Haryati Fadhlan Ginting S. Fedianty Agustinah Fedianty Augustinah Ferriswara, Dian Hastri Ika Nursanti Purnamasari Hastri Ika Nursanti Purnamawaarti Himad Ali Ika Devy Pramudiana Ilham Miftakhur Rohman Isak Klafle Jonathan Marcopolo Kristyan Dwijosusilo Kristyan Kristyan Lois Yulianto Mursid Pangalima Nasiruddin, Muhammad Nowshin Tabassum Taheri Nugroho Hadi Ichda Saputra Nur Mala Sari Paulus Magnus Nagus Prasjakti Eka Parmana Pratiwi Dwihapsari Priyanto Priyanto Puspa Ayu Widhi Pangestu Rahma Tirtaningrum Randy Lieminarto Rohmad Miza Nur Hasan Sapto Pramono Sarwani Sarwani Sedarmayanti Sedarmayanti Setiawan Edi Sri Kamariyah Stanny Terianus Rumaseb Stefanus Stefason Sugiman Setyo Wardoyo Syafiul Umam Tri Rusnita Vincentius Gerald B. P Widyawati Widyawati Zainal Fatah