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All Journal Mediasi: Journal of International Relations International Journal of Scientific Multidisciplinary Research (IJSMR) Prosiding Seminar Nasional Teknik Lingkungan Kebumian SATUBUMI Gudang Jurnal Multidisiplin Ilmu Mandub: Jurnal Politik, Sosial, Hukum dan Humaniora Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara Jurnal El-Hamra : Kependidikan dan Kemasyarakatan International Journal of Law, Crime and Justice Parlementer : Jurnal Studi Hukum Dan Administrasi Publik International Journal of Humanities and Social Sciences Reviews International Journal of Social Science and Humanity Wissen: Jurnal Ilmu Sosial dan Humaniora TIJAROTANA : Jurnal Ekonomi dan Bisnis Syariah Jurnal Bengawan Solo: Pusat Kajian Penelitian dan Pengembangan Daerah Kota Surakarta Journal of Studies in Academic, Humanities, Research, and Innovation Kajian Administrasi Publik dan ilmu Komunikasi Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Perspektif Administrasi Publik dan hukum Jurnal Hukum, Administrasi Publik dan Negara Studi Administrasi Publik dan ilmu Komunikasi Jurnal Riset Sosial Humaniora dan Pendidikan JERA : Journal of Engineering Research and Application
Ulul Albab
Unknown Affiliation
Religion Aerospace Engineering Arts Humanities Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

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Inclusive Public Service Innovation for Persons with Disabilities in Indonesia: An Analysis of Collaborative Governance and Public Value through a Systematic Literature Review Hastri Ika Nursanti Purnamasari; Ika Devy Pramudiana; Ulul Albab
International Journal of Humanities and Social Sciences Reviews Vol. 3 No. 3 (2026): August: International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v3i3.703

Abstract

This study examines inclusive public service innovation for persons with disabilities in Indonesia through Collaborative Governance and Public Value perspectives. It responds to the persistent gap between a strong legal framework and uneven implementation, reflected in limited accessibility across local public services. The study applied a Systematic Literature Review using the PRISMA protocol. Twenty Sinta-indexed journal articles published from 2021 to 2026 were selected from 67 Google Scholar records and analyzed through thematic synthesis. The findings classify innovation into four categories: digital services, administrative arrangements, physical and infrastructure improvements, and programs and policies. These initiatives have improved access in several local contexts, but they remain fragmented and lack national integration. Collaborative governance analysis identifies recurring weaknesses in face-to-face dialogue, trust building, commitment to the process, shared understanding, intermediate outcomes, and facilitative leadership. Communication and trust remain limited, commitment is constrained by operational capacity, shared understanding is often normative, and leadership frequently depends on individual initiatives. Public value analysis also shows that efficiency, effectiveness, justice, equality, legitimacy, and public trust have not been achieved consistently because agencies face shortages in human resources, budgets, technology, and accessible infrastructure. Sustainable inclusive innovation therefore requires collaborative processes and public value creation to operate simultaneously. The study recommends operational regulations, dedicated funding, continuous staff training, routine participation of disability organizations, accessible digital and physical service standards, and institutionalized facilitative leadership. These measures can reduce implementation gaps and strengthen equitable public services for persons with disabilities.
Integration of Electronic Test Pass Evidence and Smart Enforcement at the Sidoarjo Regency PKB UPT Rohmad Miza Nur Hasan; Ulul Albab; Eny Haryati
International Journal of Social Science and Humanity Vol. 3 No. 3 (2026): September : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v3i3.718

Abstract

Digital transformation in public administration demands the creation of an integrated policy ecosystem to ensure land transportation safety. The implementation of the program to waive periodic motor vehicle inspection fees in Sidoarjo Regency based on Regional Regulation No. 1 of 2024 presents significant challenges in monitoring the roadworthiness of freight transport fleets. This study aims to analyze the system integration architecture model, identify cross-sectoral institutional barriers, and formulate Smart Enforcement policies capable of producing public value. Using descriptive-analytical qualitative methods, data were collected through in-depth interviews, observations in server rooms, and documentation studies of relevant agencies' IT blueprints. The results show that although the Electronic Test Pass Proof (BLU-e) innovation successfully eliminated document falsification within testing facilities, its impact on macro traffic safety remains fragmented. The main problem lies in digital sectoral ego, where the BLU-e database belonging to the Transportation Agency and the Electronic Traffic Law Enforcement (ETLE) automated ticketing system belonging to the Sidoarjo Police Traffic Unit operate separately in their respective silos. The readiness index measurement results indicate that the technical and semantic dimensions are in the "Very Ready" and "Ready" categories due to the mature computerization infrastructure. However, this integration project has encountered bottlenecks in organizational and regulatory interoperability due to the lack of a local legal framework. Therefore, policy intervention in the form of a Regent Regulation and a Memorandum of Understanding (MoU) is needed to build an Application Programming Interface (API)-based data bridge to achieve proactive and accountable automated law enforcement.
Collaborative Governance to Improve Motor Vehicle Testing Compliance in Sidoarjo Regency Ilham Miftakhur Rohman; Ulul Albab; Aris Sunarya
International Journal of Social Science and Humanity Vol. 3 No. 3 (2026): September : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v3i3.719

Abstract

Compliance with motor vehicle testing is essential for improving transport safety and the effectiveness of public services. However, efforts to increase compliance among vehicles required to undergo testing face several challenges, including limited public awareness, inadequate supervision, and weak coordination among stakeholders. This study aims to analyze the development of collaborative governance in improving motor vehicle testing compliance in Sidoarjo Regency, identify factors influencing collaboration effectiveness, and develop a collaborative governance model to strengthen policy implementation. This research uses a qualitative case study approach with data collected through in-depth interviews, observations, and document analysis involving stakeholders in motor vehicle testing services. Data were analyzed through data condensation, presentation, and conclusion drawing, with validity ensured through source and technique triangulation. The findings reveal that collaborative governance consists of four main elements: inter-agency synergy, public participation, coordination mechanisms, and integration of service and monitoring systems. Successful collaboration is supported by shared commitment, facilitative leadership, policy support, and information technology utilization. Meanwhile, challenges include sectoral ego, limited resources, inadequate data integration, and low public awareness. The study proposes a collaborative governance model that emphasizes cross-sector collaboration as a key strategy to improve compliance and develop efficient, adaptive, and sustainable public services.
Reducing Administrative Burden in Remote Subdistrict Services: A Theory-to-Practice Review for Citizen-Centred Administration Bernad Bernad; Eny Haryati; Ulul Albab
International Journal of Social Science and Humanity Vol. 3 No. 3 (2026): September : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v3i3.720

Abstract

Citizen-facing public services can require people to discover eligibility and procedures, assemble documents, travel or wait, navigate digital channels, and manage uncertainty or stigma. These demands are particularly consequential in geographically extensive or remote subdistrict settings, where access conditions and administrative capacity may intensify citizen–state interaction costs. This conceptual review reconstructs Administrative Burden Theory and translates it into a practice-oriented framework for citizen-centred administration. A Theory-Focused Narrative Literature Review with a Theory-to-Practice orientation was conducted using Scopus as the sole bibliographic database. Five documented search runs yielded a final analytical corpus of 26 eligible peer-reviewed journal articles, all verified in full text. The synthesis confirms learning, compliance, and psychological costs as the theory’s diagnostic core, while later applications identify frontline interaction, digital task transfer, administrative capacity, cross-agency coordination, burden distribution, and state reflexivity as important conditioning mechanisms. These findings are organized into six domains: navigational clarity and assisted access; procedural simplicity and documentary continuity; respectful frontline interaction and human assistance; inclusive digital and multichannel service design; administrative capacity and cross-agency coordination; and equitable, proportionate, and reflexive burden governance. The review contributes a source-traceable conceptual and translational framework linking theory mechanisms to diagnostic questions, conditional design options, implementation conditions, risks, and monitoring needs. The framework supports structured inquiry for Kecamatan Sebuku and comparable settings but does not establish local burden prevalence, causal effects, or intervention effectiveness without local empirical evidence
Co-Authors Abeda Muhammad Iqbal Aditya Hermansyah Agus Rianto Agus Tri Hananto Ahmad Khusairi Ainun Jariyah Aldi Ferdian Basari Amirul Mustofa Andi Renata Ade Yudono Andi Sujarwo Apri Widyastik Aris Sunarya Bayu Harjono Bernad Bernad Bukhari Bukhari Chems Eddine Boukhedimi Dewi Bussaina Ghassani Dewi Nurkholilah Dyah Anggraini Eny Haryati Fadhlan Ginting S. Fedianty Agustinah Fedianty Augustinah Ferriswara, Dian Hastri Ika Nursanti Purnamasari Hastri Ika Nursanti Purnamawaarti Himad Ali Ika Devy Pramudiana Ilham Miftakhur Rohman Isak Klafle Jonathan Marcopolo Kristyan Dwijosusilo Kristyan Kristyan Lois Yulianto Mursid Pangalima Nasiruddin, Muhammad Nowshin Tabassum Taheri Nugroho Hadi Ichda Saputra Nur Mala Sari Paulus Magnus Nagus Prasjakti Eka Parmana Pratiwi Dwihapsari Priyanto Priyanto Puspa Ayu Widhi Pangestu Rahma Tirtaningrum Randy Lieminarto Rohmad Miza Nur Hasan Sapto Pramono Sarwani Sarwani Sedarmayanti Sedarmayanti Setiawan Edi Sri Kamariyah Stanny Terianus Rumaseb Stefanus Stefason Sugiman Setyo Wardoyo Syafiul Umam Tri Rusnita Vincentius Gerald B. P Widyawati Widyawati Zainal Fatah