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Journal : Journal of English Language Teaching and Learning (JETLE)

An Analysis of Informative Speaking on Kakenya Ntaiya’s Speech: A Girl Who Demanded School Renata Kenanga Rinda; Wahyu Indah Mala Rohmana; Nodistya Septian Indrastana
JETLe (Journal of English Language Teaching and Learning) Vol 1, No 1 (2019): Journal of English Language Teaching and Learning (JETLE)
Publisher : Universitas Islam Negeri Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/jetle.v1i1.7754

Abstract

Transferring people idea can be accomplished through informative speaking. There are four types of it which are speaking about objects, processes, events, and concepts. In achieving a good informative speaking, five parameters should be fulfilled which are do not overestimate what the audience knows, relate the subject directly to the audiences, do not be too technical, avoid abstractions, and personalize the idea of the speakers. Dealing with that, this paper aimed at analyzing the types of Kakenya Ntaiya’s Speech entitled A Girl Who Demanded School and describing its content with the five parameters of good informative speaking mentioned previously. Descriptive analysis was implemented with video recording transcription as the data source. The findings show that Kakenya Ntaiya spoke about events. By the end, it is concluded that her speech mets the five criteria of good informative speaking. 
Enhancing tourist experience through interactive speaking: A practical application of english communication skills at the tourist information centre in Banyuwangi Rinda, Renata Kenanga; Finalia, Ratih; Indrastana, Nodistya Septian; Rahmanita, Meiga
Journal of English Language Teaching and Learning (JETLE) Vol 6, No 2 (2025): Journal of English Language Teaching and Learning (JETLE)
Publisher : Universitas Islam Negeri Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/jetle.v6i2.32815

Abstract

This qualitative descriptive study investigates the application of English-speaking skills in authentic service encounters at the Tourist Information Centre (TIC) in Banyuwangi, East Java. Drawing on approximately 10 observed interactions with both domestic and international tourists—including visitors from Indonesia, Singapore, and Malaysia—the study identifies four key stages of communication: information delivery, feedback provision, negotiation, and agreement confirmation. These stages reveal the strategic use of clarification, turn-taking, and negotiation techniques in real-time exchanges. The findings suggest that effective and adaptive spoken English significantly contributes to improved service quality and tourist satisfaction. By analyzing how TIC staff engage in interactive speaking practices, this research highlights the practical importance of communicative competence in tourism settings and provides insights for English for Specific Purposes (ESP) education.